phoenixNAP Services Status
All Systems Operational

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Check if our services are all online and see if any planned maintenance is scheduled for your system. Subscribe to receive automated updates via email or SMS.

Uptime over the past 90 days. View historical uptime.
Phoenix Operational
90 days ago
99.18 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers ? Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
99.99 % uptime
Today
Data Security Cloud (DSC) ? Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) ? Operational
90 days ago
100.0 % uptime
Today
Managed Private Cloud (MPC) ? Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups ? Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
99.99 % uptime
Today
Managed Backup for Office 365 Operational
90 days ago
94.2 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) – VMware Cloud Availability Operational
90 days ago
100.0 % uptime
Today
Object Storage Service (OSS) Operational
90 days ago
94.36 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Ashburn Operational
90 days ago
99.18 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
99.99 % uptime
Today
Data Security Cloud (DSC) ? Operational
90 days ago
100.0 % uptime
Today
Managed Private Cloud (MPC) Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Managed Backup for Office 365 ? Operational
90 days ago
94.2 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - VMware vCloud Availability Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
94.36 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Atlanta Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Austin Operational
90 days ago
99.99 % uptime
Today
Bare Metal Cloud Operational
90 days ago
99.99 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Amsterdam Operational
90 days ago
99.99 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
99.99 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Belgrade Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Chicago Operational
90 days ago
99.99 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud ? Operational
90 days ago
99.99 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Seattle Operational
90 days ago
99.99 % uptime
Today
Bare Metal Cloud Operational
90 days ago
99.99 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
90 days ago
99.99 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
99.99 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
phoenixNAP Client Portal (PNCP) Operational
90 days ago
100.0 % uptime
Today
PNCP API Operational
90 days ago
100.0 % uptime
Today
PNCP Login Operational
90 days ago
100.0 % uptime
Today
Fortanix Operational
90 days ago
100.0 % uptime
Today
Encryption Management Platform (Fortanix) Operational
90 days ago
100.0 % uptime
Today
Domain Name Services Operational
90 days ago
100.0 % uptime
Today
DNS Services ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Maintenance - Ashburn - Backup as a Service (BaaS) Managed Backup for Microsoft 365 Apr 29, 2024 01:00-05:00 MST
Our engineering team will be performing a scheduled maintenance on Backup as a Service in Ashburn.

Site
ASH - BaaS

Product
Managed Backup for Microsoft 365

Reason
Certificate renewal

Impacted components
Veeam Backup for Microsoft 365

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs might be interrupted.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Apr 29, 2024 01:00 AM to Apr 29, 2024 05:00 AM

Date & time (CEST)
Apr 29, 2024 09:00 AM to Apr 29, 2024 01:00 PM

Duration
4 hours

If you have any questions or concerns please reach out to our support team at support@phoenixnap.com.
Posted on Apr 18, 2024 - 09:18 MST
Maintenance - Ashburn - OpenVPN Apr 29, 2024 01:00-03:00 MST
Our engineering team will be performing a scheduled maintenance on Virtual
Private Data Center (VPDC) in Ashburn.

Site
ASH - VPDC

Product
OpenVPN

Reason
Certificate renewal

Impacted components
OpenVPN

Details / Risks
During the certificate renewal, the VPN will experience a brief disconnection as
it is rebooted.

Date & time (MST)
Apr 29, 2024 01:00 AM to Apr 29, 2024 03:00 AM

Date & time (CEST)
Apr 29, 2024 10:00 AM to Apr 29, 2024 12:00 PM

Duration
2 hours
Posted on Apr 24, 2024 - 02:47 MST
phoenixNAP Scheduled Maintenance Virtual Private Data Center (VPDC) - SIN Apr 29, 2024 01:00-07:00 MST
Valued customer,

Our engineering team will be performing a scheduled
maintenance on the Virtual Private Data Center (VPDC) Cloud Director nodes as
follows:

Site Singapore
Product VMware Cloud Director

MST Date April 29th, 2024
MST Time 01:00 AM to 07:00 AM

CET Date April 29th, 2024
CET Time 09:00 AM to 03:00 PM

Reason

The aim of this maintenance is to upgrade VMware Cloud Director to version 10.5.1.1.

Affected Systems

VM management through vCloud Director; Veeam Backups, Veeam Backup Enterprise Manager, Zerto Virtual Replication and VMware
Cloud Director Availability

Details/Risks

During this maintenance window, access to the vCloud Director management portal and Veeam Backup jobs might be intermittently
disrupted due to service restarts.
All backups will resume immediately
after the service is restarted. No existing virtual machine or storage downtime
is expected.
With regards to the Zerto Virtual Replication service, all replication
operations will be stopped due to service restarts. The processes will resume
after the service is restarted. Bitmapsync operations and SLAs may show some
errors, which will be resolved shortly after the reboot.
There will be intermittent disconnections in VMware Cloud Director Availability.
Replication services will resume after maintenance is finished.

Thank you for your patience and understanding as we continue to work toward
providing you with the best service possible. Our teams will take all necessary
precaution measures to mitigate any impact during this maintenance.

If you have any questions regarding this maintenance window, do not hesitate to
contact one of our NOC team members at 877.749.2656 or
noc@phoenixnap.com.
Posted on Apr 22, 2024 - 03:04 MST
Maintenance - Ashburn - Backup as a Service (BaaS) Cloud Backup for Veeam Apr 29, 2024 01:00-05:00 MST
Our engineering team will be performing a scheduled maintenance on Backup as a Service in Ashburn.

Site
ASH - BaaS

Product
Cloud Backup for Veeam

Reason
Certificate renewal

Impacted components
Veeam Cloud Connect & Replication, Veeam Backup Enterprise Manager

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the dsc-ash-vem.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Apr 29, 2024 01:00 AM to Apr 29, 2024 05:00 AM

Date & time (CEST)
Apr 29, 2024 09:00 AM to Apr 29, 2024 01:00 PM

Duration
4 hours

If you have any questions or concerns please reach out to our support team at support@phoenixnap.com
Posted on Apr 18, 2024 - 09:20 MST
Maintenance - Phoenix - Backup as a Service (BaaS) Managed Backup for Microsoft 365 Apr 30, 2024 01:00-05:00 MST
Valued Customers,

Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix.

Site
PHX - BaaS

Product
Managed Backup for Microsoft 365

Reason
Certificate renewal

Impacted components
Veeam Backup for Microsoft 365

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs might be interrupted.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Apr 30, 2024 01:00 AM to Apr 30, 2024 05:00 AM

Date & time (CEST)
Apr 30, 2024 9:00 AM to Apr 30, 2024 01:00 PM

Duration
4 hours

Kind regards,
PhoenixNAP
Posted on Apr 22, 2024 - 04:48 MST
Maintenance - Phoenix - Backup as a Service (BaaS) Cloud Backup for Veeam Apr 30, 2024 01:00-05:00 MST
Valued Customers,

Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix.

Site
PHX - BaaS

Product
Cloud Backup for Veeam

Reason
Certificate renewal

Impacted components
Veeam Cloud Connect & Replication, Veeam Backup Enterprise Manager

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the dsc-vem.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Apr 30, 2024 01:00 AM to Apr 30, 2024 05:00 AM

Date & time (CEST)
Apr 30, 2024 09:00 AM to Apr 30, 2024 01:00 PM

Duration
4 hours

Kind regards,
PhoenixNAP
Posted on Apr 22, 2024 - 04:44 MST
Maintenance - Phoenix - Backup as a Service (BaaS) Cloud Backup for Veeam Apr 30, 2024 02:00-05:00 MST
Valued Customers,

Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix.

Site
PHX - BaaS

Product
Cloud Backup for Veeam

Reason
To move network paths on the networking infrastructure

Impacted components
Veeam Cloud Connect & Replication, Veeam Backup & Replication

Details / Risks
This scheduled maintenance will only have an impact on the management traffic, it should not have any impact on backup transfers.

Date & time (MST)
Apr 30, 2024 02:00 AM to Apr 30, 2024 05:00 AM

Date & time (CEST)
Apr 30, 2024 11:00 AM to Apr 30, 2024 02:00 PM

Duration
3 hours

Kind regards,
PhoenixNAP
Posted on Apr 24, 2024 - 06:28 MST
phoenixNAP Scheduled Maintenance Virtual Private Data Center (VPDC) - NLD May 2, 2024 01:00-07:00 MST
Valued customer,

Our engineering team will be performing a scheduled
maintenance on the Virtual Private Data Center (VPDC) Cloud Director nodes as
follows:

Site Netherlands
Product VMware Cloud Director

MST Date May 2nd, 2024
MST Time 01:00 AM to 07:00 AM

CET Date May 2nd, 2024
CET Time 09:00 AM to 03:00 PM

Reason

The aim of this maintenance is to upgrade VMware Cloud Director to version 10.5.1.1.

Affected Systems

VM management through vCloud Director; Veeam Backups, Veeam Backup Enterprise Manager, Zerto Virtual Replication and VMware
Cloud Director Availability

Details/Risks

During this maintenance window, access to the vCloud Director management portal and Veeam Backup jobs might be intermittently
disrupted due to service restarts.
All backups will resume immediately
after the service is restarted. No existing virtual machine or storage downtime
is expected.
With regards to the Zerto Virtual Replication service, all replication
operations will be stopped due to service restarts. The processes will resume
after the service is restarted. Bitmapsync operations and SLAs may show some
errors, which will be resolved shortly after the reboot.
There will be intermittent disconnections in VMware Cloud Director Availability.
Replication services will resume after maintenance is finished.

Thank you for your patience and understanding as we continue to work toward
providing you with the best service possible. Our teams will take all necessary
precaution measures to mitigate any impact during this maintenance.

If you have any questions regarding this maintenance window, do not hesitate to
contact one of our NOC team members at 877.749.2656 or
noc@phoenixnap.com.
Posted on Apr 22, 2024 - 03:11 MST
Maintenance - Ashburn, Atlanta, Singapore - Virtual Private Data Center May 6, 2024 01:00-07:00 MST
Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Ashburn, Atlanta and Singapore.

Site
ASH, ATL, SIN - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
May 6, 2024 01:00 AM to May 6, 2024 07:00 AM

Date & Time (CEST)
May 6, 2024 10:00 AM to May 6, 2024 4:00 PM

Duration
6 hours
Posted on Apr 24, 2024 - 04:19 MST
Maintenance - Ashburn - Virtual Private Data Center May 6, 2024 01:00-03:00 MST
Our engineering team will be performing a scheduled maintenance on Virtual Private
Data Center in Ashburn.

Site
ASH - VPDC

Product
Virtual Private Data Center

Reason
Certificate renewal

Impacted components
VMware NSX-V

Details / Risks
During the certificate replacement, configuration modification on the current Edge
Gateways will not be possible for a brief period of time

Date & time (MST)
May 6, 2024 01:00 AM to May 6, 2024 03:00 AM

Date & time (CEST)
May 6, 2024 10:00 AM to May 6, 2024 12:00 PM

Duration
2 hours
Posted on Apr 26, 2024 - 02:46 MST
phoenixNAP Scheduled Maintenance Virtual Private Data Center (VPDC) - ASH May 7, 2024 01:00-07:00 MST
Valued customer,

Our engineering team will be performing a scheduled
maintenance on the Virtual Private Data Center (VPDC) Cloud Director nodes as
follows:

Site Ashburn
Product VMware Cloud Director

MST Date May 7th, 2024
MST Time 01:00 AM to 07:00 AM

CET Date May 7th, 2024
CET Time 09:00 AM to 03:00 PM

Reason

The aim of this maintenance is to upgrade VMware Cloud Director to version 10.5.1.1.

Affected Systems

VM management through vCloud Director; Veeam Backups, Veeam Backup Enterprise Manager, Zerto Virtual Replication and VMware
Cloud Director Availability

Details/Risks

During this maintenance window, access to the vCloud Director management portal and Veeam Backup jobs might be intermittently
disrupted due to service restarts.
All backups will resume immediately
after the service is restarted. No existing virtual machine or storage downtime
is expected.
With regards to the Zerto Virtual Replication service, all replication
operations will be stopped due to service restarts. The processes will resume
after the service is restarted. Bitmapsync operations and SLAs may show some
errors, which will be resolved shortly after the reboot.
There will be intermittent disconnections in VMware Cloud Director Availability.
Replication services will resume after maintenance is finished.

Thank you for your patience and understanding as we continue to work toward
providing you with the best service possible. Our teams will take all necessary
precaution measures to mitigate any impact during this maintenance.

If you have any questions regarding this maintenance window, do not hesitate to
contact one of our NOC team members at 877.749.2656 or
noc@phoenixnap.com.
Posted on Apr 22, 2024 - 03:06 MST
Scheduled Maintenance on phoenixNAP Storage Network in Phoenix May 8, 2024 01:00-05:00 MST
Valued Client,

phoenixNAP will be conducting a maintenance on the Storage Network at our
Phoenix location.

Maintenance Schedule:

Date: May 8, 2024
Time: Between 1:00 AM and 5:00 AM MST
Duration: 4 hours
Purpose of Maintenance: Enhancing redundancy within our Storage Network

Expected impact:
During this four-hour window, there will be changes in the physical uplink
connections. However, we do not expect any service disruptions. While the
phoenixNAP Network Engineering Team will be taking all necessary precautions to
mitigate any disturbances, we advise you to monitor your environment for any
possible issues.

If you have any questions about this maintenance window, please contact our NOC
team at 877.749.2656 or noc@phoenixnap.com

Thank you for your continued trust in phoenixNAP. We are committed to providing
you with the best possible service, and this upgrade is a crucial step in that
direction.

Best regards,
Posted on Apr 25, 2024 - 01:03 MST
Maintenance - Ashburn, Atlanta, Singapore - Virtual Private Data Center May 13, 2024 01:00-07:00 MST
Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Ashburn, Atlanta and Singapore.

Site
ASH, ATL, SIN - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
May 13, 2024 01:00 AM to May 13, 2024 07:00 AM

Date & Time (CEST)
May 13, 2024 10:00 AM to May 13, 2024 4:00 PM

Duration
6 hours
Posted on Apr 24, 2024 - 04:22 MST
Scheduled Maintenance on Encryption Management Platform in Phoenix May 15, 2024 00:00-03:00 MST
Valued Client,

Our engineering team will be performing maintenance that will affect our
Encryption Management Platform (EMP) powered by Fortanix on the Phoenix Data
Security Cloud node. After this maintenance, the Data Security Manager (DSM)
will be updated to version 4.27.

Site
Phoenix
Product
phoenixNAP Encryption Management Platform

MST Date May
15, 2024
MST Time
00:00 AM to 03:00 AM

CEST Date May
15, 2024
CEST Time
09:00 AM to 12:00 PM

Reason
Update of Data Security Manager (DSM) to 4.27

Affected Systems
phoenixNAP Encrypted VM Storage (HSM) & Encryption Management Platform (EMP)


Details/Risks: We expect no impact during this maintenance.
However, there is a risk of disruption to virtual machine encryption processes
if more than one
Encryption Management Platform hosts experience issues and lose connectivity.
The ability to encrypt virtual machines will be restored once

the hosts are brought back online. Access to all previously encrypted objects
will remain fully functional throughout the upgrade.


Thank you for your understanding and patience as we continue to work toward
providing you with the best service possible. Our teams will take every
necessary precaution to mitigate any impact during the maintenance process.

If you have any questions about this maintenance window, please contact one of
our NOC team members at 877.749.2656 or
noc@phoenixnap.com.

Thank you,
phoenixNAP Cloud Services Team
Posted on Apr 25, 2024 - 04:24 MST
Maintenance - Amsterdam, Phoenix - Virtual Private Data Center May 20, 2024 01:00-07:00 MST
Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
May 20, 2024 01:00 AM to May 20, 2024 07:00 AM

Date & Time (CEST)
May 20, 2024 10:00 AM to May 20, 2024 4:00 PM

Duration
6 hours
Posted on Apr 24, 2024 - 04:45 MST
Maintenance - Ashburn, Phoenix - Data Security Cloud May 20, 2024 01:00-07:00 MST
Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
May 20, 2024 01:00 AM to May 20, 2024 07:00 AM

Date & Time (CEST)
May 20, 202410:00 AM to May 20, 2024 4:00 PM

Duration
6 hours
Posted on Apr 24, 2024 - 04:21 MST
Maintenance - Amsterdam, Phoenix - Virtual Private Data Center May 20, 2024 01:00-07:00 MST
Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
May 20, 2024 01:00 AM to May 20, 2024 07:00 AM

Date & Time (CEST)
May 20, 2024 10:00 AM to May 20, 2024 4:00 PM

Duration
6 hours
Posted on Apr 24, 2024 - 04:35 MST
phoenixNAP Scheduled Maintenance Data Secured Cloud (DSC) - ASH May 21, 2024 01:00-07:00 MST
Valued customer,

Our engineering team will be performing a scheduled maintenance on the Data Secured Cloud (DSC) Cloud Director nodes as follows:

Site Ashburn
Product VMware Cloud Director

MST Date May 21st, 2024
MST Time 01:00 AM to 07:00 AM

CET Date May 21st, 2024
CET Time 09:00 AM to 03:00 PM

Reason

The aim of this maintenance is to upgrade
VMware Cloud Director to version 10.5.1.1.

Affected System

VM management through vCloud Director; Veeam Backups, Veeam Backup Enterprise Manager, Zerto Virtual Replication and VMware
Cloud Director Availability

Details/Risks

During this maintenance window, access to the vCloud Director management portal and Veeam Backup jobs might be intermittently disrupted due to service restarts.

All backups will resume immediately after the service is restarted. No existing virtual machine or storage downtime is expected.

With regards to the Zerto Virtual Replication service, all replication
operations will be stopped due to service restarts. The processes will resume
after the service is restarted. Bitmapsync operations and SLAs may show some
errors, which will be resolved shortly after the reboot.
There will be intermittent disconnections in VMware Cloud Director Availability.
Replication services will resume after maintenance is finished.

Thank you for your patience and understanding as we continue to work toward
providing you with the best service possible. Our teams will take all necessary
precaution measures to mitigate any impact during this maintenance.

If you have any questions regarding this maintenance window, do not hesitate to
contact one of our NOC team members at 877.749.2656 or
noc@phoenixnap.com.
Posted on Apr 22, 2024 - 03:16 MST
phoenixNAP Scheduled Maintenance Virtual Private Data Center (VPDC) - PHX May 22, 2024 01:00-07:00 MST
Valued customer,

Our engineering team will be performing a scheduled
maintenance on the Virtual Private Data Center (VPDC) Cloud Director nodes as
follows:

Site Phoenix
Product VMware Cloud Director

MST Date May 22nd, 2024
MST Time 01:00 AM to 07:00 AM

CET Date May 22nd, 2024
CET Time 09:00 AM to 03:00 PM

Reason

The aim of this maintenance is to upgrade VMware Cloud Director to version 10.5.1.1.

Affected Systems

VM management through vCloud Director; Veeam Backups, Veeam Backup Enterprise Manager, Zerto Virtual Replication and VMware
Cloud Director Availability

Details/Risks

During this maintenance window, access to the vCloud Director management portal and Veeam Backup jobs might be intermittently
disrupted due to service restarts.
All backups will resume immediately
after the service is restarted. No existing virtual machine or storage downtime
is expected.
With regards to the Zerto Virtual Replication service, all replication
operations will be stopped due to service restarts. The processes will resume
after the service is restarted. Bitmapsync operations and SLAs may show some
errors, which will be resolved shortly after the reboot.
There will be intermittent disconnections in VMware Cloud Director Availability.
Replication services will resume after maintenance is finished.

Thank you for your patience and understanding as we continue to work toward
providing you with the best service possible. Our teams will take all necessary
precaution measures to mitigate any impact during this maintenance.

If you have any questions regarding this maintenance window, do not hesitate to
contact one of our NOC team members at 877.749.2656 or
noc@phoenixnap.com.
Posted on Apr 22, 2024 - 03:08 MST
phoenixNAP Scheduled Maintenance Data Secured Cloud (DSC) - PHX May 23, 2024 01:00-07:00 MST
Valued customer,

Our engineering team will be performing a scheduled maintenance on the Data Secured Cloud (DSC) Cloud Director nodes as follows:

Site Phoenix
Product VMware Cloud Director

MST Date May 23rd, 2024
MST Time 01:00 AM to 07:00 AM

CET Date May 23rd, 2024
CET Time 09:00 AM to 03:00 PM

Reason

The aim of this maintenance is to upgrade
VMware Cloud Director to version 10.5.1.1.

Affected System

VM management through vCloud Director; Veeam Backups, Veeam Backup Enterprise Manager, Zerto Virtual Replication and VMware
Cloud Director Availability

Details/Risks

During this maintenance window, access to the vCloud Director management portal and Veeam Backup jobs might be intermittently disrupted due to service restarts.

All backups will resume immediately after the service is restarted. No existing virtual machine or storage downtime is expected.

With regards to the Zerto Virtual Replication service, all replication
operations will be stopped due to service restarts. The processes will resume
after the service is restarted. Bitmapsync operations and SLAs may show some
errors, which will be resolved shortly after the reboot.
There will be intermittent disconnections in VMware Cloud Director Availability.
Replication services will resume after maintenance is finished.

Thank you for your patience and understanding as we continue to work toward
providing you with the best service possible. Our teams will take all necessary
precaution measures to mitigate any impact during this maintenance.

If you have any questions regarding this maintenance window, do not hesitate to
contact one of our NOC team members at 877.749.2656 or
noc@phoenixnap.com.
Posted on Apr 22, 2024 - 03:19 MST
Maintenance - Ashburn, Phoenix - Data Security Cloud May 27, 2024 01:00-07:00 MST
Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
May 27, 2024 01:00 AM to May 27, 2024 07:00 AM

Date & Time (CEST)
May 27, 2024 10:00 AM to May 27, 2024 4:00 PM

Duration
6 hours
Posted on Apr 24, 2024 - 04:32 MST
Past Incidents
Apr 26, 2024

No incidents reported today.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024
Maintenance - Amsterdam, Phoenix - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Apr 22, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
Apr 22, 2024 01:00 AM to Apr 22, 2024 07:00 AM

Date & time (CEST)
Apr 22, 2024 10:00 AM to Apr 22, 2024 4:00 PM

Duration
6 hours
Mar 18, 10:45 MST
Maintenance - Ashburn, Phoenix - Data Security Cloud
Completed - The scheduled maintenance has been completed.
Apr 22, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Apr 22, 2024 01:00 AM to Apr 22, 2024 07:00 AM

Date & Time (CEST)
Apr 22, 2024 10:00 AM to Apr 22, 2024 4:00 PM

Duration
6 hours
Mar 18, 10:44 MST
Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024
Maintenance - Phoenix - DSC
Completed - The scheduled maintenance has been completed.
Apr 18, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 09:00 MST
Scheduled - Valued Client,

Our engineering team will be performing a scheduled maintenance in PHX Data Secure Cloud.

Sites
PHX DSC

Product
Zerto Virtual Replication

Reason
Upgrade to Zerto Version 10

Impacted components
Zerto Virtual Manager

Details / Risks
During the maintenance, there will be a temporary disruption to access to the Zerto Virtual Manager.

Date & Time (MST):
PHX DSC: April 18, 2024 09:00 AM to April 18, 2024 01:00 PM

Date & Time (CET):
PHX DSC: April 18, 2024 06:00 PM to April 18, 2024 10:00 PM

Duration
4 hours

Thank you for your understanding and patience as we continue to work toward providing you with the best service possible. Our teams will take every necessary precaution to mitigate any negative impact during the announced maintenance.

If you have any questions regarding this maintenance, please contact one of our NOC team members at 877.749.2656 or noc@phoenixnap.com.

Thank you,
phoenixNAP Cloud Services Team
Apr 2, 09:16 MST
Maintenance - Phoenix - Backup as a Service (BaaS) Cloud Backup Standard / Advanced
Completed - The scheduled maintenance has been completed.
Apr 18, 02:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 00:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix.

Site
PHX - BaaS

Product
Cloud Backup Standard / Advanced

Reason
Certificate renewal

Impacted components
Veeam Backup Enterprise Manager

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the Self-Service portal (phxveeambackups.phoenixnap.com) will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Apr 18, 2024 12:00 AM to Apr 18, 2024 02:00 AM

Date & time (CEST)
Apr 18, 2024 09:00 AM to Apr 18, 2024 11:00 AM

Duration
2 hours
Apr 11, 09:20 MST
Maintenance - Ashburn - Backup as a Service (BaaS) Cloud Backup Standard / Advanced
Completed - The scheduled maintenance has been completed.
Apr 18, 02:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 00:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Backup as a Service in Ashburn.

Site
ASH - BaaS

Product
Cloud Backup Standard / Advanced

Reason
Certificate renewal

Impacted components
Veeam Backup Enterprise Manager

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the Self-Service portal (ashveeambackups.phoenixnap.com) will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Apr 18, 2024 12:00 AM to Apr 18, 2024 02:00 AM

Date & time (CEST)
Apr 18, 2024 09:00 AM to Apr 18, 2024 11:00 AM

Duration
2 hours
Apr 11, 09:21 MST
Apr 17, 2024
Maintenance - Ashburn - DSC
Completed - The scheduled maintenance has been completed.
Apr 17, 14:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 09:00 MST
Scheduled - Valued Client,

Our engineering team will be performing a scheduled maintenance in ASH Data Secure Cloud.

Sites
ASH DSC

Product
Zerto Virtual Replication

Reason
Upgrade to Zerto Version 10

Impacted components
Zerto Virtual Manager

Details / Risks
During the maintenance, there will be a temporary disruption to access to the Zerto Virtual Manager.

Date & Time (MST):
ASH DSC: April 17, 2024 09:00 AM to April 17, 2024 01:00 PM

Date & Time (CET):
ASH DSC: April 17, 2024 06:00 PM to April 17, 2024 10:00 PM

Duration
4 hours

Thank you for your understanding and patience as we continue to work toward providing you with the best service possible. Our teams will take every necessary precaution to mitigate any negative impact during the announced maintenance.

If you have any questions regarding this maintenance, please contact one of our NOC team members at 877.749.2656 or noc@phoenixnap.com.

Thank you,
phoenixNAP Cloud Services Team
Apr 2, 09:15 MST
Maintenance - Phoenix - Backup as a Service (BaaS) Cloud Backup Standard / Advanced
Completed - The scheduled maintenance has been completed.
Apr 17, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 09:00 MST
Update - We will be undergoing scheduled maintenance during this time.
Apr 9, 09:47 MST
Scheduled - Valued Client,

Our engineering team will be performing a scheduled maintenance that will affect
Cloud Backup Standard/Advanced. The purpose of this maintenance is to upgrade
Cloud Backup Standard/Advanced to version 12.1.1.56

Details/Risks Please note that during this maintenance, Veeam
backup and replication will stop due to service restarts. The processes will
resume after the service is restarted.

Site Phoenix

Product Cloud Backup Standard/Advanced

MST Date 17th April 2024
MST Time 9:00 AM to 01:00PM

CEST Date 17th April 2024
CEST Time 6:00PM to 9:00PM

Reason To upgrade:
Cloud Backup Standard/Advanced to version 12.1.1.56

Affected Systems: Cloud Backup Standard/Advanced

Thank you for your understanding and patience as we continue to work toward
providing you with the best service possible. Our teams will take every
necessary precaution to mitigate any impact during this maintenance.

If you have any questions about this maintenance window, please contact one of
our NOC team members at 877.749.2656 or
noc@phoenixnap.com.

Thank you,
phoenixNAP Cloud Services Team
Apr 9, 09:09 MST
Bare Metal Cloud (BMC) Services Partial Outage
Resolved - This incident has been resolved.
Apr 17, 08:25 MST
Investigating - Our team is investigating a partial outage with the Bare Metal Cloud (BMC) services portal and API authentication issues.
Apr 17, 08:17 MST
Maintenance - Phoenix - Backup as a Service (BaaS) Cloud Backup Standard / Advanced
Completed - The scheduled maintenance has been completed.
Apr 17, 05:00 MST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 17, 04:02 MST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 17, 05:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 00:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix.

Site
PHX - BaaS

Product
Cloud Backup Standard / Advanced

Reason
Product update / upgrade to version 8.0.0.18054

Impacted components
Veeam Service Provider Console

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. Job management using the Veeam Service Provider Console (us.vspc.phoenixnap.com) will be unavailable. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Apr 17, 2024 12:00 AM to Apr 17, 2024 05:00 AM

Date & time (CEST)
Apr 17, 2024 09:00 AM to Apr 17, 2024 01:00 PM

Duration
4 hours
Apr 8, 04:28 MST
Apr 16, 2024
Maintenance - Amsterdam - Backup as a Service (BaaS) Cloud Backup Standard / Advanced
Completed - The scheduled maintenance has been completed.
Apr 16, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 00:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Backup as a Service in Amsterdam.

Site
NLD - BaaS

Product
Cloud Backup Standard / Advanced

Reason
Product update / upgrade to version 8.0.0.18054

Impacted components
Veeam Service Provider Console

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. Job management using the Veeam Service Provider Console (eu.vspc.phoenixnap.com) will be unavailable. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Apr 16, 2024 12:00 AM to Apr 16, 2024 04:00 AM

Date & time (CEST)
Apr 16, 2024 09:00 AM to Apr 16, 2024 01:00 PM

Duration
4 hours
Apr 8, 04:29 MST
Apr 15, 2024
Maintenance - Phoenix - VPDC
Completed - The scheduled maintenance has been completed.
Apr 15, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 09:00 MST
Scheduled - Valued Client,

Our engineering team will be performing a scheduled maintenance in PHX VPDC.

Sites
PHX - VPDC

Product
Zerto Virtual Replication

Reason
Upgrade to Zerto Version 10

Impacted components
Zerto Virtual Manager

Details / Risks
During the maintenance, there will be a temporary disruption to access to the
Zerto Virtual Manager.

Date & Time (MST): A
PHX VPDC: Apr 15, 2024 09:00 AM to Apr 15, 2024 01:00 PM

Date & Time (CET):
PHX VPDC: Apr 15, 2024 06:00 PM to Apr 15, 2024 10:00 PM

Duration
4 hours

Thank you for your understanding and patience as we continue to work toward
providing you with the best service possible. Our teams will take every
necessary precaution to mitigate any negative impact during the announced
maintenance.

If you have any questions regarding this maintenance, please contact one of our
NOC team members at 877.749.2656 or noc@phoenixnap.com.

Thank you,
phoenixNAP Cloud Services Team
Apr 1, 11:43 MST
Maintenance - Amsterdam, Phoenix - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Apr 15, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
Apr 15, 2024 01:00 AM to Apr 15, 2024 07:00 AM

Date & Time (CEST)
Apr 15, 2024 10:00 AM to Apr 15, 2024 4:00 PM

Duration
6 hours
Mar 18, 10:41 MST
Maintenance - Ashburn, Phoenix - Data Security Cloud
Completed - The scheduled maintenance has been completed.
Apr 15, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Apr 15, 2024 01:00 AM to Apr 15, 2024 07:00 AM

Date & Time (CEST)
Apr 15, 202410:00 AM to Apr 15, 2024 4:00 PM

Duration
6 hours
Mar 18, 10:42 MST
Maintenance - Singapore - Backup as a Service (BaaS) Cloud Backup Standard / Advanced
Completed - The scheduled maintenance has been completed.
Apr 15, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 00:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Backup as a Service in Singapore.

Site
SIN - BaaS

Product
Cloud Backup Standard / Advanced

Reason
Product update / upgrade to version 8.0.0.18054

Impacted components
Veeam Service Provider Console

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the Veeam Service Provider Console (apac.vspc.phoenixnap.com) will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Apr 15, 2024 01:00 AM to Apr 15, 2024 05:00 AM

Date & time (CEST)
Apr 15, 2024 10:00 AM to Apr 15, 2024 02:00 PM

Duration
4 hours
Apr 8, 04:31 MST
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

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