phoenixNAP Services Status

All Systems Operational

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Check if our services are all online and see if any planned maintenance is scheduled for your system. Subscribe to receive automated updates via email or SMS.

Uptime over the past 90 days. View historical uptime.
Phoenix Operational
90 days ago
99.88 % uptime
Today
Colocation Operational
90 days ago
99.98 % uptime
Today
Dedicated Servers ? Operational
90 days ago
99.98 % uptime
Today
Bare Metal Cloud Operational
90 days ago
99.98 % uptime
Today
Data Security Cloud (DSC) ? Operational
90 days ago
99.97 % uptime
Today
Virtual Private Data Center (VPDC) ? Operational
90 days ago
99.98 % uptime
Today
Managed Private Cloud (MPC) ? Operational
90 days ago
99.98 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups ? Operational
90 days ago
99.25 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
99.25 % uptime
Today
Managed Backup for Office 365 Operational
90 days ago
99.98 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
99.98 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
99.98 % uptime
Today
Disaster Recovery as a Service (DRaaS) – VMware Cloud Availability Operational
90 days ago
99.98 % uptime
Today
Object Storage Service (OSS) Operational
90 days ago
99.98 % uptime
Today
IP Services Operational
90 days ago
99.98 % uptime
Today
Ashburn Operational
90 days ago
99.99 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Data Security Cloud (DSC) ? Operational
90 days ago
100.0 % uptime
Today
Managed Private Cloud (MPC) Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Managed Backup for Office 365 ? Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - VMware vCloud Availability Operational
90 days ago
99.98 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Atlanta Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Austin Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Amsterdam Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Belgrade Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Chicago Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud ? Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Seattle Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
90 days ago
99.98 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
99.92 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
99.93 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
phoenixNAP Client Portal (PNCP) Operational
90 days ago
100.0 % uptime
Today
PNCP API Operational
90 days ago
100.0 % uptime
Today
PNCP Login Operational
90 days ago
100.0 % uptime
Today
Fortanix Operational
90 days ago
100.0 % uptime
Today
Encryption Management Platform (Fortanix) Operational
90 days ago
100.0 % uptime
Today
Domain Name Services Operational
90 days ago
100.0 % uptime
Today
DNS Services ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Network Maintenance - Phoenix - Data Security Nov 13, 2025 02:00-10:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security
Cloud Infrastructure in Phoenix.

Site
PHX - DSC

Product
Data Security Cloud

Reason
Network Device OS Upgrade

Impacted components
Network Infrastructure

Details / Risks
The upgrade is required to fix an important vulnerability detected by our
scanning systems
The upgrade itself takes approximately 10 minutes however during the
maintenance, a blip in network traffic might be observed while traffic is
diverted between our HA pairs. This will happen on 4 occasions. We are not
expecting any disruptions on VMs.

Date & time (MST)
Nov 13, 2025 02:00 AM 10:00 AM MST

Duration
8 hours
Posted on Nov 07, 2025 - 00:25 MST
Nov 8, 2025

No incidents reported today.

Nov 7, 2025

No incidents reported.

Nov 6, 2025
Network Maintenance - Phoenix - Data Security
Completed - The scheduled maintenance has been completed.
Nov 6, 10:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 02:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on the Data Security
Cloud Infrastructure in Phoenix.

Site
PHX - DSC

Product
Data Security Cloud

Reason
Network Device OS Upgrade

Impacted components
Network Infrastructure

Details / Risks

The upgrade is required to fix an important vulnerability detected by our
scanning systems.

The upgrade itself takes approximately 10 minutes however during the
maintenance, a blip in network traffic might be observed while traffic is
diverted between our HA pairs. This will happen on 4 occasions. We are not
expecting any disruptions on VMs.

Date & time (MST)
Nov 6, 2025 02:00 AM 10:00 AM MST

Duration
8 hours
Oct 30, 07:15 MST
Nov 5, 2025

No incidents reported.

Nov 4, 2025
Maintenance - Phoenix - Backup as a Service (BaaS) Managed Backup for Microsoft 365
Completed - The scheduled maintenance has been completed.
Nov 4, 12:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 08:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix.

Site
PHX - BaaS

Product
Managed Backup for Microsoft 365

Reason
Product update / upgrade to version 8.2.0.2008

Impacted components
Veeam Backup for Microsoft 365

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the VBO/VCC (PHX DSC - phxvbo.phoenixnap.com\phx.vbm.phoenixnap.com) will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Nov 4, 2025 8:00 AM to Nov 4, 2025 12:00 PM

Date & time (CET)
Nov 4, 2025 04:00 PM to Nov 4, 2025 08:00 PM

Duration
4 hours
Oct 30, 09:14 MST
Upcoming Phoenix BGP Router Upgrade – Recommended Action for Redundancy and Performance
Completed - The scheduled maintenance has been completed.
Nov 4, 12:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 04:00 MST
Scheduled - Dear PNAP Customer,

We are reaching out to inform you of an upcoming upgrade to our BGP routing infrastructure. As part of our ongoing commitment to improving network performance and scalability, we will be upgrading our BGP routers to support a significantly larger number of routes.
________________________________
Scheduled Maintenance Window

To complete this upgrade, a maintenance window is required during which BGP sessions will be temporarily interrupted.

Start Time: 4:00 AM MST on November 4th
Duration: Approximately 6–8 hours
________________________________
Recommended Action

If you currently have a single BGP peering, we strongly recommend establishing a second peering with our secondary node. You can peer your existing node with both of our BGP routers. This will provide a redundant route table and advertisement path, enhancing the resilience of your connectivity to our network.
________________________________
Important Notice – Routing Table Growth

Following the hardware upgrade, our BGP routers will be capable of receiving the full IPv4 routing table. In a subsequent maintenance window, we will begin accepting and propagating the full IPv4 table to PNAP BGP speakers, which will then be passed down to customers.

Please ensure your BGP routers are provisioned with sufficient memory (RAM) to handle the increased table size. Routers with limited memory may experience degraded performance, instability, or session drops if unable to process the full set of routes.

If your router cannot handle more than 650K routes, please let us know. We can configure a custom route-map to limit the number of routes sent to you.
________________________________
If you need assistance configuring additional peering or evaluating your router’s capacity, our support team is here to help.

Thank you for your continued partnership.
Oct 24, 11:11 MST
Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025
Maintenance - Phoenix - Data Security Cloud
Completed - The scheduled maintenance has been completed.
Oct 30, 09:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Phoenix.

Site
PHX - DSC

Product
Data Security Cloud

Reason
Product update / upgrade to version 4.2.3.1

Impacted components
VMware NSX-T

Details / Risks
The upgrade is required to fix an important vulnerability reported by the vendor as VMSA-2025-0016
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes

Date & time (MST)
Oct 30, 2025 01:00 AM to Oct 30, 2025 09:00 AM

Date & time (CET)
Oct 30, 2025 09:00 AM to Oct 30, 2025 05:00 PM

Duration
8 hours
Oct 1, 01:11 MST
Oct 29, 2025
Maintenance - Ashburn- Backup as a Service (BaaS) Cloud Backup Standard / Advanced
Completed - The scheduled maintenance has been completed.
Oct 29, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 09:00 MST
Update - We will be undergoing scheduled maintenance during this time.
Oct 21, 12:05 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on VPDC in
Ashburn. During this maintenance window, Veeam services will be stopped, and backup jobs
& replications might be interrupted. All services will resume as soon as the maintenance is concluded.
Oct 21, 12:05 MST
Maintenance - Phoenix - Data Security Cloud
Completed - The scheduled maintenance has been completed.
Oct 29, 09:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Phoenix.

Site
PHX - DSC

Product
Data Security Cloud

Reason
Product update / upgrade to version 4.2.3.1

Impacted components
VMware NSX-T

Details / Risks
The upgrade is required to fix an important vulnerability reported by the vendor as VMSA-2025-0016
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes

Date & time (MST)
Oct 29, 2025 01:00 AM to Oct 29, 2025 09:00 AM

Date & time (CET)
Oct 29, 2025 09:00 AM to Oct 29, 2025 05:00 PM

Duration
8 hours
Oct 1, 01:10 MST
Maintenance - Singapore - VPDC Cloud Connect
Completed - The scheduled maintenance has been completed.
Oct 29, 05:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 01:01 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on VPDC in Singapore and Amsterdam.

Site
SIN - VPDC

Product
Cloud Backup Connect

Reason
Product update / upgrade to version 12.3.2.4165

Impacted components
Veeam Cloud Connect, Veeam Cloud Connect Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Oct 29, 2025 01:00 AM to Oct 29, 2025 05:00 AM

Date & time (CEST)
Oct 29, 2025 09:00 AM to Oct 29, 2025 1:00 PM

Duration
4 hours
Oct 16, 03:59 MST
Oct 28, 2025
Maintenance - Phoenix - Backup as a Service (BaaS) Cloud Backup for Veeam
Completed - The scheduled maintenance has been completed.
Oct 28, 12:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 08:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix.

Site
PHX - BaaS

Product
Cloud Backup for Veeam

Reason
Product update / upgrade to version 12.3.2.4165

Impacted components
Veeam Cloud Connect & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the phxcloudconnect2.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Oct 28, 2025 8:00 AM to Oct 28, 2025 12:00 PM

Date & time (CEST)
Oct 28, 2025 05:00 PM to Oct 28, 2025 09:00 PM

Duration
4 hours
Oct 22, 14:32 MST
Incident - Network Issue Amsterdam
Resolved - This incident has been resolved.
Oct 28, 11:33 MST
Investigating - Valued Client,

The team is currently troubleshooting network issues which are affecting connectivity to our AMS node

This started off as a line card issue on one of our core routers last Friday - traffic was diverted away. An emergency maintenance was done last night to reboot the card but further issues were observed. The team is now attempting to restore traffic and in the process discovered another issue and are working to resolve it.

If you have any questions about this, please contact one of our NOC team members at (877) 749-2656 or [email protected]

Thank you for your patience and understanding as we continue to work toward providing you with the best possible service.

Kind regards,
PhoenixNAP
Oct 28, 06:13 MST
Maintenance - Phoenix - Data Security Cloud
Completed - The scheduled maintenance has been completed.
Oct 28, 09:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Phoenix.

Site
PHX - DSC

Product
Data Security Cloud

Reason
Product update / upgrade to version 4.2.3.1

Impacted components
VMware NSX-T

Details / Risks
The upgrade is required to fix an important vulnerability reported by the vendor as VMSA-2025-0016
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes

Date & time (MST)
Oct 28-30, 2025 01:00 AM to Oct 28-30, 2025 09:00 AM

Date & time (CET)
Oct 28-30, 2025 09:00 AM to Oct 28-30, 2025 05:00 PM

Duration
8 hours
Oct 1, 01:08 MST
Maintenance - Amsterdam - VPDC Cloud Connect
Completed - The scheduled maintenance has been completed.
Oct 28, 05:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 01:01 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on VPDC in Singapore and Amsterdam.

Site
NLD - VPDC

Product
Cloud Backup Connect

Reason
Product update / upgrade to version 12.3.2.4165

Impacted components
Veeam Cloud Connect, Veeam Cloud Connect Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Oct 28, 2025 01:00 AM to Oct 28, 2025 05:00 AM

Date & time (CEST)
Oct 28, 2025 09:00 AM to Oct 28, 2025 1:00 PM

Duration
4 hours
Oct 16, 04:01 MST
Oct 27, 2025
Maintenance - Ashburn, Phoenix - Data Security Cloud
Completed - The scheduled maintenance has been completed.
Oct 27, 07:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 01:01 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Oct 27, 2025 01:00 AM to Oct 27, 2025 07:00 AM

Date & Time (CEST)
Oct 27, 2025 10:00 AM to Oct 27, 2025 4:00 PM

Duration
6 hours
Sep 24, 00:35 MST
Maintenance - Amsterdam, Phoenix - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Oct 27, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
Oct 27, 2025 01:00 AM to Oct 27, 2025 07:00 AM

Date & time (CEST)
Oct 27, 2025 10:00 AM to Oct 27, 2025 4:00 PM

Duration
6 hours
Sep 24, 00:28 MST
Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

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