Our engineering team will be performing maintenance that will affect our Encryption Management Platform (EMP) powered by Fortanix on the Phoenix Data Security Cloud node. After this maintenance, the Data Security Manager (DSM) will be updated to version 4.27.
Site Phoenix Product phoenixNAP Encryption Management Platform
MST Date May 15, 2024 MST Time 00:00 AM to 03:00 AM
CEST Date May 15, 2024 CEST Time 09:00 AM to 12:00 PM
Reason Update of Data Security Manager (DSM) to 4.27
Affected Systems phoenixNAP Encrypted VM Storage (HSM) & Encryption Management Platform (EMP)
Details/Risks: We expect no impact during this maintenance. However, there is a risk of disruption to virtual machine encryption processes if more than one Encryption Management Platform hosts experience issues and lose connectivity. The ability to encrypt virtual machines will be restored once
the hosts are brought back online. Access to all previously encrypted objects will remain fully functional throughout the upgrade.
Thank you for your understanding and patience as we continue to work toward providing you with the best service possible. Our teams will take every necessary precaution to mitigate any impact during the maintenance process.
If you have any questions about this maintenance window, please contact one of our NOC team members at 877.749.2656 or noc@phoenixnap.com.
Thank you, phoenixNAP Cloud Services Team
Posted Apr 25, 2024 - 04:24 MST
This scheduled maintenance affects: Phoenix (Virtual Private Data Center (VPDC), Backup as a Service (BaaS) - Veeam Managed Backups, Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication, Disaster Recovery as a Service (DRaaS) – VMware Cloud Availability).