Veeam has officially released Veeam Backup & Replication Version 13. Please be advised that the Service Provider (phoenixNAP) must upgrade the destination Veeam environment to Version 13 before any tenants (your organization) proceed with their own upgrades. phoenixNAP plans on performing the scheduled maintenance for this upgrade no later than December 5th, 2025.
IMPORTANT: Please do not upgrade your Veeam environment until our upgrade has been completed, as doing so may impact the functionality of your backup and backup copy jobs targeting our infrastructure.
We also want to apologize for the short notice. Unfortunately, the vendor did not provide a general release date in advance, which limited our ability to issue earlier communication.
We encourage you to check and subscribe to our status page for scheduled maintenance notifications and updates: [https://status.phoenixnap.com].
Posted Nov 19, 2025 - 13:06 MST
This scheduled maintenance affects: Phoenix (Data Security Cloud (DSC), Virtual Private Data Center (VPDC), Managed Private Cloud (MPC), Backup as a Service (BaaS) - Veeam Managed Backups, Backup as a Service (BaaS) - Veeam Cloud Connect, Managed Backup for Office 365, Disaster Recovery as a Service (DRaaS) - Zerto, Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication, Disaster Recovery as a Service (DRaaS) – VMware Cloud Availability), Ashburn (Data Security Cloud (DSC), Managed Private Cloud (MPC), Virtual Private Data Center (VPDC), Backup as a Service (BaaS) - Veeam Managed Backups, Backup as a Service (BaaS) - Veeam Cloud Connect, Managed Backup for Office 365, Disaster Recovery as a Service (DRaaS) - Zerto, Disaster Recovery as a Service (DRaaS) - VMware vCloud Availability, Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication), Amsterdam (Virtual Private Data Center (VPDC), Backup as a Service (BaaS) - Veeam Managed Backups, Backup as a Service (BaaS) - Veeam Cloud Connect, Disaster Recovery as a Service (DRaaS) - Zerto), and Singapore (Virtual Private Data Center (VPDC), Backup as a Service (BaaS) - Veeam Managed Backups, Backup as a Service (BaaS) - Veeam Cloud Connect, Disaster Recovery as a Service (DRaaS) - Zerto).