phoenixNAP Services Status

All Systems Operational

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Check if our services are all online and see if any planned maintenance is scheduled for your system. Subscribe to receive automated updates via email or SMS.

Uptime over the past 90 days. View historical uptime.
Phoenix Operational
90 days ago
99.98 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
99.77 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Data Security Cloud (DSC) Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Managed Private Cloud (MPC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Managed Backup for Office 365 Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) – VMware Cloud Availability Operational
90 days ago
100.0 % uptime
Today
Object Storage Service (OSS) Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Ashburn Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Data Security Cloud (DSC) Operational
90 days ago
100.0 % uptime
Today
Managed Private Cloud (MPC) Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Managed Backup for Office 365 Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - VMware vCloud Availability Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Atlanta Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Austin Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Amsterdam Operational
90 days ago
99.99 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
99.96 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Belgrade Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Chicago Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Seattle Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
phoenixNAP Client Portal (PNCP) Operational
90 days ago
100.0 % uptime
Today
PNCP API Operational
90 days ago
100.0 % uptime
Today
PNCP Login Operational
90 days ago
100.0 % uptime
Today
Fortanix Operational
90 days ago
100.0 % uptime
Today
Encryption Management Platform (Fortanix) Operational
90 days ago
100.0 % uptime
Today
Domain Name Services Operational
90 days ago
100.0 % uptime
Today
DNS Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Maintenance - Singapore & Amsterdam - VPDC Cloud Connect Apr 8, 2026 01:00-05:00 MST

Our engineering team will be performing a scheduled maintenance on VPDC in Singapore and Amsterdam.

Site
SIN - VPDC
NLD - VPDC

Product
Cloud Backup Connect

Reason
Product update / upgrade to version 13.0.1.2067

Impacted components
Veeam Cloud Connect, Veeam Cloud Connect Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
SIN - Apr 8, 2026 01:00 AM to Apr 8, 2026 05:00 AM
NLD - Apr 9, 2026 01:00 AM to Apr 9, 2026 05:00 AM

Date & time (CEST)
SIN - Apr 8, 2026 09:00 AM to Apr 8, 2026 01:00 PM
NLD - Apr 9, 2026 09:00 AM to Apr 9, 2026 01:00 PM

Duration
4 hours
Posted on Mar 13, 2026 - 02:10 MST

Maintenance - Ashburn, Singapore - Virtual Private Data Center Apr 8, 2026 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Ashburn and Singapore.

Site
ASH, SIN - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Apr 8, 2026 01:00 AM to Apr 8, 2026 07:00 AM

Date & Time (CEST)
Apr 8, 2026 10:00 AM to Apr 8, 2026 4:00 PM

Duration
6 hours
Posted on Mar 31, 2026 - 23:53 MST

Maintenance - Singapore & Amsterdam - VPDC Cloud Connect Apr 9, 2026 01:00-05:00 MST

Our engineering team will be performing a scheduled maintenance on VPDC in Singapore and Amsterdam.

Site
SIN - VPDC
NLD - VPDC

Product
Cloud Backup Connect

Reason
Product update / upgrade to version 13.0.1.2067

Impacted components
Veeam Cloud Connect, Veeam Cloud Connect Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
SIN - Apr 8, 2026 01:00 AM to Apr 8, 2026 05:00 AM
NLD - Apr 9, 2026 01:00 AM to Apr 9, 2026 05:00 AM

Date & time (CEST)
SIN - Apr 8, 2026 09:00 AM to Apr 8, 2026 01:00 PM
NLD - Apr 9, 2026 09:00 AM to Apr 9, 2026 01:00 PM

Duration
4 hours
Posted on Mar 13, 2026 - 02:11 MST

phoenixNAP Maintenance on Bare Metal Cloud in Amsterdam Apr 9, 2026 02:00-08:00 MST

Valued Client,

The phoenixNAP Bare Metal Cloud (BMC) team will be conducting maintenance on our infrastructure. This maintenance may affect network performance on BMC servers located in Amsterdam. However, it is not anticipated to impact server provisioning or any operations. The maintenance will take place on Thursday, April 09th, 2026, between 9am and 3pm UTC (2am and 8am MST).

Our teams will take all necessary precautions to mitigate any prolonged disturbances within this service window. If you have any questions about this maintenance, please contact our NOC team at (877) 749-2656 or noc@phoenixnap.com.

Thank you for your patience and understanding as we continue to work toward providing you with the best possible service.

phoenixNAP NOC
Posted on Apr 01, 2026 - 05:40 MST

Maintenance - Ashburn, Phoenix - Data Security Cloud Apr 15, 2026 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Apr 15, 2026 01:00 AM to Apr 15, 2026 07:00 AM

Date & Time (CEST)
Apr 15, 202610:00 AM to Apr 15, 2026 4:00 PM

Duration
6 hours
Posted on Mar 31, 2026 - 23:55 MST

Maintenance - Amsterdam, Phoenix - Virtual Private Data Center Apr 15, 2026 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
Apr 15, 2026 01:00 AM to Apr 15, 2026 07:00 AM

Date & Time (CEST)
Apr 15, 2026 10:00 AM to Apr 15, 2026 4:00 PM

Duration
6 hours
Posted on Mar 31, 2026 - 23:59 MST

Maintenance - Ashburn - VMware Cloud Director Availability Apr 15, 2026 02:00-04:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Ashburn.

Site
ASH - VPDC

Product
VMware Cloud Director Availability

Reason
Certificate renewal

Impacted components
VMware Cloud Director Availability

Details / Risks
During this maintenance window, VCDA services will be stopped, and replications might be interrupted.
Job management using the VMware Cloud Director plugin and management portal will be unavailable.
ASH VPDC - ashvpdcvcav.phoenixnap.com
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Apr 15, 2026 12:00 AM to Apr 15, 2026 02:00 AM

Date & time (CEST)
Apr 15, 2026 09:00 AM to Apr 15, 2026 11:00 AM

Duration
2 hours
Posted on Apr 06, 2026 - 03:41 MST

Maintenance - Ashburn, Phoenix - Data Security Cloud Apr 22, 2026 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Apr 22, 2026 01:00 AM to Apr 22, 2026 07:00 AM

Date & Time (CEST)
Apr 22, 2026 10:00 AM to Apr 22, 2026 4:00 PM

Duration
6 hours
Posted on Mar 31, 2026 - 23:51 MST

Maintenance - Amsterdam, Phoenix - Virtual Private Data Center Apr 22, 2026 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
Apr 22, 2026 01:00 AM to Apr 22, 2026 07:00 AM

Date & time (CEST)
Apr 22, 2026 10:00 AM to Apr 22, 2026 4:00 PM

Duration
6 hours
Posted on Mar 31, 2026 - 23:57 MST
Apr 7, 2026
Maintenance - Singapore & Amsterdam - VPDC Cloud Backup Standard / Advanced
Completed - The scheduled maintenance has been completed.
Apr 7, 05:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on VPDC in Singapore and Amsterdam.

Site
SIN - VPDC
NLD - VPDC

Product
Cloud Backup Standard / Advanced

Reason
Product update / upgrade to version 13.0.1.2067

Impacted components
Veeam Backup & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
SIN - Apr 7, 2026 01:00 AM to Apr 7, 2026 05:00 AM
NLD - Apr 7, 2026 01:00 AM to Apr 7, 2026 05:00 AM

Date & time (CEST)
SIN - Apr 7, 2026 09:00 AM to Apr 7, 2026 01:00 PM
NLD - Apr 7, 2026 09:00 AM to Apr 7, 2026 01:00 PM

Duration
4 hours
Mar 13, 02:08 MST
Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026
Maintenance - Phoenix - Disaster Recovery as a Service (DRaaS) Cloud Backup Standard/Advanced and Veeam Cloud Connect Replication
Completed - The scheduled maintenance has been completed.
Apr 2, 11:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 09:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Disaster Recovery as a Service in Phoenix.

Site
PHX - BaaS and DRaaS

Product
Cloud Backup Standard/Advanced and Veeam Cloud Connect Replication

Reason
Certificate renewal

Impacted components
Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using phxvcc.phoenixnap.com and dsc-vem.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Apr 2, 2026 9:00 AM to Apr 2, 2026 11:00 AM

Date & time (CEST)
Apr 2, 2026 06:00 PM to Apr 2, 2026 08:00 PM

Duration
2 hours
Mar 26, 08:47 MST
Maintenance - Phoenix - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Apr 2, 09:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Phoenix.

Site
PHX - VPDC

Product
Virtual Private Data Center

Reason
Product update / upgrade to version 4.2.3.3

Impacted components
VMware NSX-T

Details / Risks
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes

Date & time (MST)
Apr 2, 2026 1:00 AM to Apr 2, 2026 09:00 AM
Date & time (CET)
Apr 2, 2026 09:00 AM to Apr 2, 2026 05:00 PM

Duration
8 hours
Feb 11, 02:23 MST
Apr 1, 2026
Maintenance - Phoenix - Backup as a Service (BaaS) Cloud Backup Standard / Advanced
Completed - The scheduled maintenance has been completed.
Apr 1, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 09:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix.

Site
PHX - BaaS

Product
Cloud Backup Standard / Advanced

Reason
Internal security fixes

Impacted components
Veeam Backup Enterprise Manager, Veeam Backup & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the Self Service Portal dsc-vem.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Apr 1, 2026 9:00 AM to Apr 1, 2026 01:00 PM

Date & time (CEST)
Apr 1, 2026 06:00 PM to Apr 1, 2026 10:00 PM

Duration
4 hours
Mar 13, 10:59 MST
Maintenance - Phoenix - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Apr 1, 09:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Phoenix.

Site
PHX - VPDC

Product
Virtual Private Data Center

Reason
Product update / upgrade to version 4.2.3.3

Impacted components
VMware NSX-T

Details / Risks
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes

Date & time (MST)
Apr 1, 2026 1:00 AM to Apr 1, 2026 09:00 AM
Date & time (CET)
Apr 1, 2026 09:00 AM to Apr 1, 2026 05:00 PM

Duration
8 hours
Feb 11, 02:22 MST
Maintenance - Ashburn, Singapore - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Apr 1, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Ashburn and Singapore.

Site
ASH, SIN - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Apr 1, 2026 01:00 AM to Apr 1, 2026 07:00 AM

Date & Time (CEST)
Apr 1, 2026 10:00 AM to Apr 1, 2026 4:00 PM

Duration
6 hours
Mar 31, 23:48 MST
Maintenance - Singapore - Veeam Service Provider Console
Completed - The scheduled maintenance has been completed.
Apr 1, 02:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 00:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Singapore.

Site
SIN - VPDC

Product
Veeam Service Provider Console

Reason
Certificate Renewal

Impacted components
Veeam Service Provider Console, Veeam Cloud Connect & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped, and backup jobs & replications might be interrupted. Job management using the Veeam Service Provider Console (apac.vspc.phoenixnap.com) will be unavailable. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Apr 1, 2026 12:00 AM to Apr 1, 2026 02:00 AM

Date & time (CEST)
Apr 1, 2026 09:00 AM to Apr 1, 2026 11:00 AM

Duration
2 hours
Mar 27, 00:51 MST
Maintenance - Singapore - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Apr 1, 02:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 00:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Singapore.

Site
SIN - VPDC

Product
Virtual Private Data Center

Reason
Certificate renewal

Impacted components
VMware NSX-T

Details / Risks
During the maintenance, there will be a brief disruption to the services listed above. VMware Cloud Director - https://sinvpdc.phoenixnap.com will be temporarily unavailable. VMs will not be affected. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Apr 1, 2026 12:00 AM to Apr 1, 2026 02:00 AM

Date & time (CEST)
Apr 1, 2026 09:00 AM to Apr 1, 2026 11:00 AM

Duration
2 hours
Mar 23, 01:18 MST
Mar 31, 2026
Maintenance - Phoenix - Backup as a Service (BaaS) Cloud Backup Standard / Advanced
Completed - The scheduled maintenance has been completed.
Mar 31, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 09:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix.

Site
PHX - BaaS

Product
Cloud Backup Standard / Advanced

Reason
Infrastructure components patching

Impacted components
Veeam Backup Enterprise Manager, Veeam Backup & Replication

Details / Risks
"During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the self service portal phxveeambackups.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded."

Date & time (MST)
Mar 31, 2026 9:00 AM to Mar 31, 2026 01:00 PM

Date & time (CEST)
Mar 31, 2026 06:00 PM to Mar 31, 2026 10:00 PM

Duration
4 hours
Mar 13, 10:21 MST
Mar 30, 2026
Maintenance - Ashburn - Backup as a Service (BaaS) Cloud Backup Standard / Advanced
Completed - The scheduled maintenance has been completed.
Mar 30, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 09:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Backup as a Service in Ashburn.

Site
ASH - BaaS

Product
Cloud Backup Standard / Advanced

Reason
Product update / upgrade to version 13.0.1.2067

Impacted components
Veeam Backup & Replication, Veeam Backup Enterprise Manager

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the Self-Service portal URLs
ASH DSC - dsc-ash-vem.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Mar 30, 2026 9:00 AM to Mar 30, 2026 01:00 PM

Date & time (CEST)
Mar 30, 2026 06:00 PM to Mar 30, 2026 10:00 PM

Duration
4 hours

If you have any questions about this maintenance please contact our support team at support@phoenixnap.com.
Mar 26, 14:25 MST
Maintenance - Ashburn - Backup as a Service (BaaS) Cloud Backup Standard / Advanced
Completed - The scheduled maintenance has been completed.
Mar 30, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 09:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Backup as a Service in Ashburn.

Site
ASH - BaaS

Product
Cloud Backup Standard / Advanced

Reason
Internal security fixes

Impacted components
Veeam Backup & Replication, Veeam Backup Enterprise Manager

Details / Risks
"During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the Self Service portal ashveeambackups.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded."

Date & time (MST)
Mar 30, 2026 9:00 AM to Mar 30, 2026 01:00 PM

Date & time (CEST)
Mar 30, 2026 06:00 PM to Mar 30, 2026 10:00 PM

Duration
4 hours
Mar 13, 10:22 MST
Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026
Maintenance - Netherlands
Completed - The scheduled maintenance has been completed.
Mar 26, 16:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 12:00 MST
Update - We will be undergoing scheduled maintenance during this time.
Mar 23, 09:14 MST
Scheduled - Hello,

PhoenixNAP will be conducting a maintenance on our network infrastructure in our
Netherlands location. The purpose of this maintenance window is to implement
necessary configuration changes in our dynamic routing protocols in view of new
equipment that needs to be introduced to cater for our growth.

During this (4) hour window, we anticipate a very minor disruption of service
of up to 5min, while we fail over traffic. However, we advise you to please
monitor your environment in case we experience unexpected issues.
Our Network Engineering Team will be taking all necessary precautions to
mitigate any prolonged disturbances.

If you have any questions about this maintenance window, please contact one of
our NOC Team members at 877.749.2656 or by email at noc@phoenixnap.com.

Thank you for your understanding and patience as we continue to work towards
providing you with the best possible service.

Date & time (MST)
Mar 26, 2026,12:00 PM to Mar 26, 2026 16:00 PM

Date & time (CET)
Mar 26, 2026, 20:00 PM to Mar 26, 2026 00:00 PM


Duration
4 hours
Mar 18, 07:45 MST
Maintenance - Phoenix - Backup as a Service (BaaS) Managed Backup for Microsoft 365
Completed - The scheduled maintenance has been completed.
Mar 26, 15:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 09:00 MST
Scheduled - Hello,

Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix.

Site
PHX - BaaS

Product
Managed Backup for Microsoft 365

Reason
Product update / upgrade to version 13.0.1.2067

Impacted components
Veeam Backup & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the VBO/VCC (phxvbo.phoenixnap.com\phx.vbm.phoenixnap.com) will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Mar 26, 2026 9:00 AM to Mar 26, 2026 03:00 PM

Date & time (CEST)
Mar 26, 2026 05:00 PM to Mar 27, 2026 11:00 PM

Duration
6 hours


Thank you,
Mar 23, 15:13 MST
Maintenance - Phoenix - Data Secure Cloud
Completed - The scheduled maintenance has been completed.
Mar 26, 08:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Data Secure Cloud in Phoenix.

Site
PHX - DSC

Product
vCenter Server Appliance

Reason
Patching of vCSA to v8.0U3i

Impacted components
VMware Cloud Director, VMware vCenter Server, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Zerto

Details / Risks
During the vCenter Server Appliances patching, there will be a brief disruption affecting the above services. Services running on VMs will not be affected. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Mar 26, 2026 01:00 AM to Mar 26, 2026 08:00 AM

Date & time (CEST)
Mar 26, 2026 09:00 AM to Mar 26, 2026 04:00 PM

Duration
7 hours
Feb 27, 04:11 MST
Maintenance - Ashburn - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Mar 26, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 01:00 MST
Scheduled - Valued Client,

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Ashburn.

Site
ASH - VPDC

Product
Virtual Private Data Center

Reason
Certificate renewal

Impacted components
ESXi, VMware Cloud Director, Veeam Backup & Replication, Veeam Cloud Connect & Replication, VMware Cloud Usage Meter, VMware Aria Operations, VMware Aria Operations for Logs, VMware NSX-T, VMware vCenter Server, Zerto

Details / Risks
vCenter and the ESXi hosts might be interrupted during the certificate renewal process.

Date & time (MST)
Mar 26, 2026 1:00 AM to Mar 26, 2026 04:00 AM

Date & time (CET)
Mar 26, 2026 09:00 AM to Mar 26, 2026 12:00 PM

Duration
3 hours
Mar 23, 08:41 MST
Mar 25, 2026
Maintenance - Phoenix - Backup as a Service (BaaS) Cloud Backup for Veeam
Completed - The scheduled maintenance has been completed.
Mar 25, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 09:00 MST
Scheduled - Valued Client,

Our engineering team will be performing a scheduled maintenance on Backup as a
Service in Phoenix.

Site
PHX - BaaS - VCC2 (phxcloudconnect2.phoenixnap.com)

Product
Cloud Backup for Veeam

Reason
Product update / upgrade to version 13.0.1.2067

Impacted components
Veeam Cloud Connect & Replication

Details / Risks
"During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the Self-Service portal (phxcloudconnect2.phoenixnap.com) will be unavailable.
All services will resume as soon as the maintenance is concluded."

Date & time (MST)
Mar 25, 2026 9:00 AM to Mar 25, 2026 01:00 PM

Date & time (CET)
Mar 25, 2026 05:00 PM to Mar 25, 2026 09:00 PM

Duration
4 hours
Mar 17, 07:55 MST
Maintenance - Ashburn - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Mar 25, 09:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Ashburn.

Site
ASH - VPDC

Product
Virtual Private Data Center

Reason
Product update / upgrade to version 4.2.3.3

Impacted components
VMware NSX-T

Details / Risks
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes

Date & time (MST)
Mar 25, 2026 1:00 AM to Mar 25, 2026 09:00 AM
Date & time (CET)
Mar 25, 2026 09:00 AM to Mar 25, 2026 05:00 PM

Duration
8 hours
Feb 11, 02:20 MST
Maintenance - Ashburn - Data Secure Cloud
Completed - The scheduled maintenance has been completed.
Mar 25, 08:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 01:01 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Data Secure Cloud in Ashburn.

Site
ASH - DSC

Product
vCenter Server Appliance

Reason
Patching of vCSA to v8.0U3i

Impacted components
VMware Cloud Director, VMware vCenter Server, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Zerto

Details / Risks
During the vCenter Server Appliances patching, there will be a brief disruption affecting the above services. Services running on VMs will not be affected. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Mar 25, 2026 01:00 AM to Mar 25, 2026 08:00 AM

Date & time (CEST)
Mar 25, 2026 09:00 AM to Mar 25, 2026 04:00 PM

Duration
7 hours
Feb 27, 04:09 MST
Mar 24, 2026
Maintenance - Phoenix - Disaster Recovery as a Service (DRaaS) Veeam Cloud Connect Replication
Completed - The scheduled maintenance has been completed.
Mar 24, 13:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 09:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Disaster Recovery as a Service in Phoenix.

Site
PHX - DSC - DRaaS

Product
Veeam Cloud Connect Replication

Reason
Product update / upgrade to version 13.0.1.2067

Impacted components
Veeam Cloud Connect & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the phxvcc.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.
Mar 16, 13:52 MST
Maintenance -Phoenix - Backup as a Service (BaaS) Cloud Backup for Veeam
Completed - The scheduled maintenance has been completed.
Mar 24, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 09:00 MST
Scheduled - Valued Client,

Our engineering team will be performing a scheduled maintenance on Backup as a
Service in Phoenix.

Site
PHX - BaaS - (phxcloudconnect.phoenixnap.com)

Product
Cloud Backup for Veeam

Reason
Product update / upgrade to version 13.0.1.2067

Impacted components
Veeam Cloud Connect & Replication

Details / Risks
"During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the Self-Service portal (phxcloudconnect.phoenixnap.com) will be unavailable.
All services will resume as soon as the maintenance is concluded."

Date & time (MST)
Mar 24, 2026 9:00 AM to Mar 24, 2026 01:00 PM

Date & time (CET)
Mar 24, 2026 05:00 PM to Mar 24, 2026 09:00 PM

Duration
4 hours
Mar 17, 08:08 MST
Maintenance - Ashburn - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Mar 24, 09:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Ashburn.

Site
ASH - VPDC

Product
Virtual Private Data Center

Reason
Product update / upgrade to version 4.2.3.3

Impacted components
VMware NSX-T

Details / Risks
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes

Date & time (MST)
Mar 24, 2026 1:00 AM to Mar 24, 2026 09:00 AM
Date & time (CET)
Mar 24, 2026 09:00 AM to Mar 24, 2026 05:00 PM

Duration
8 hours
Feb 11, 02:19 MST
Maintenance - Amsterdam - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Mar 24, 08:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Amsterdam.

Site
NLD - VPDC

Product
vCenter Server Appliance

Reason
Patching of vCSA to v8.0u3i

Impacted components
VMware Cloud Director, VMware vCenter Server, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Zerto

Details / Risks
During the vCenter Server Appliances patching, there will be a brief disruption affecting the above services. Services running on VMs will not be affected. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Mar 24, 2026 01:00 AM to Mar 24, 2026 08:00 AM

Date & time (CET)
Mar 24, 2026 09:00 AM to Mar 24, 2026 04:00 PM

Duration
7 hours
Feb 27, 04:14 MST
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