phoenixNAP Services Status

All Systems Operational

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Check if our services are all online and see if any planned maintenance is scheduled for your system. Subscribe to receive automated updates via email or SMS.

Phoenix Operational
90 days ago
99.99 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers ? Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Data Security Cloud (DSC) ? Operational
90 days ago
99.96 % uptime
Today
Virtual Private Data Center (VPDC) ? Operational
90 days ago
100.0 % uptime
Today
Managed Private Cloud (MPC) ? Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups ? Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Managed Backup for Office 365 Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) – VMware Cloud Availability Operational
90 days ago
100.0 % uptime
Today
Object Storage Service (OSS) Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Ashburn Operational
90 days ago
99.96 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Data Security Cloud (DSC) ? Operational
90 days ago
99.98 % uptime
Today
Managed Private Cloud (MPC) Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Managed Backup for Office 365 ? Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - VMware vCloud Availability Operational
90 days ago
99.57 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Atlanta Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Austin Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Amsterdam Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Belgrade Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Chicago Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud ? Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Seattle Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
phoenixNAP Client Portal (PNCP) Operational
90 days ago
100.0 % uptime
Today
PNCP API Operational
90 days ago
100.0 % uptime
Today
PNCP Login Operational
90 days ago
100.0 % uptime
Today
Fortanix Operational
90 days ago
100.0 % uptime
Today
Encryption Management Platform (Fortanix) Operational
90 days ago
100.0 % uptime
Today
Domain Name Services Operational
90 days ago
100.0 % uptime
Today
DNS Services ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Maintenance - Ashburn, Phoenix - Data Security Cloud Apr 28, 2025 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Apr 28, 2025 01:00 AM to Apr 28, 2025 07:00 AM

Date & Time (CEST)
Apr 28, 2025 10:00 AM to Apr 28, 2025 4:00 PM

Duration
6 hours

Posted on Mar 24, 2025 - 03:45 MST

Maintenance - Amsterdam, Phoenix - Virtual Private Data Center Apr 28, 2025 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
Apr 28, 2025 01:00 AM to Apr 28, 2025 07:00 AM

Date & time (CEST)
Apr 28, 2025 10:00 AM to Apr 28, 2025 4:00 PM

Duration
6 hours

Posted on Mar 24, 2025 - 03:54 MST

Maintenance - Ashburn - Disaster Recovery as a Service (DRaaS) VMware Cloud Director Availability Apr 30, 2025 00:00-04:00 MST

Our engineering team will be performing scheduled maintenance on Disaster Recovery as a Service in Ashburn.

Site
ASH - DRaaS

Product
VMware Cloud Director Availability

Reason
Certificate renewal

Impacted components
VMware Cloud Director Availability

Details / Risks
During this maintenance window, VCDA services will be stopped and replications might be interrupted.
Job management using the VMware Cloud Director plugin and management portal (ashvpdcvcav.phoenixnap.com) will be unavailable.
All services will resume as soon as the maintenance is concluded.

Posted on Apr 24, 2025 - 06:36 MST

Maintenance - Singapore - Backup as a Service (BaaS) Veeam Service Provider Console Apr 30, 2025 00:00-04:00 MST

Our engineering team will be performing scheduled maintenance on Backup as a Service in Singapore.

Site
SGP - BaaS

Product
Veeam Service Provider Console

Reason
Certificate renewal

Impacted components
Veeam Service Provider Console

Details / Risks
During this maintenance window, job management using the Veeam Service Provider Console (apac.vspc.phoenixnap.com) will be unavailable.
All services will resume as soon as the maintenance is concluded.

Posted on Apr 24, 2025 - 06:34 MST

Maintenance - Ashburn - Backup as a Service (BaaS) Cloud Backup Standard / Advanced, Managed Backup for Microsoft 365 May 5, 2025 00:00-04:00 MST

Our engineering team will be performing a scheduled maintenance on Backup as a Service in Ashburn.

Site
ASH - BaaS

Product
Cloud Backup Standard / Advanced, Managed Backup for Microsoft 365

Reason
Certificate renewal

Impacted components
Veeam Backup for Microsoft 365, Veeam Backup Enterprise Manager

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the URLs: dsc-ash-vem.phoenixnap.com and ashvbo.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
May 5, 2025 12:00 AM to May 5, 2025 04:00 AM

Date & time (CEST)
May 5, 2025 09:00 AM to May 5, 2025 01:00 PM

Duration
4 hours

Posted on Apr 15, 2025 - 05:50 MST

Maintenance - Ashburn, Singapore - Virtual Private Data Center May 5, 2025 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Ashburn and Singapore.

Site
ASH, SIN - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
May 5, 2025 01:00 AM to May 5, 2025 07:00 AM

Date & Time (CEST)
May 5, 2025 10:00 AM to May 5, 2025 4:00 PM

Duration
6 hours

Posted on Apr 24, 2025 - 23:42 MST

Maintenance - Phoenix - Backup as a Service (BaaS) Cloud Backup Standard / Advanced, Cloud Backup for Veeam, Managed Backup for Microsoft 365 May 6, 2025 00:00-04:00 MST

Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix.

Site
PHX - BaaS

Product
Cloud Backup Standard / Advanced, Managed Backup for Microsoft 365, Cloud Backup for Veeam

Reason
Certificate renewal

Impacted components
Veeam Backup for Microsoft 365, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the URLs: dsc-vem.phoenixnap.com, phxvcc.phoenixnap.com and phxvbo.phoenixnap.com, will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
May 6, 2025 12:00 AM to May 6, 2025 04:00 AM

Date & time (CEST)
May 6, 2025 09:00 AM to May 6, 2025 01:00 PM

Duration
4 hours

Posted on Apr 15, 2025 - 05:48 MST

Maintenance - Amsterdam - Virtual Private Data Center May 6, 2025 01:00-08:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Amsterdam.

Site
NLD - VPDC

Product
Virtual Private Data Center

Reason
Product update / upgrade to version 8.0U3E

Impacted components
VMware vCenter Server, VMware Cloud Director Availability, VMware Cloud Director, Veeam Backup & Replication, Zerto, Veeam Cloud Connect & Replication

Details / Risks
During the vCenter Server appliance patching maintenance, there will be a brief disruption affecting VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Recovery, Veeam Cloud Connect & Replication and Zerto services. Services running on VMs will not be affected. All services will resume as soon as the maintenance is concluded

Date & time (MST)
May 6, 2025 1:00 AM to May 6, 2025 08:00 AM

Date & time (CEST)
May 6, 2025 10:00 AM to May 6, 2025 05:00 PM

Duration
7 hours

Posted on Apr 17, 2025 - 04:36 MST

Maintenance - Ashburn - Data Security Cloud May 6, 2025 01:00-07:00 MST

Our engineering team will be performing scheduled maintenance on Data Security Cloud (DSC) in Ashburn.

Site
ASH - DSC

Product
Data Security Cloud

Reason
Product update/upgrade to version 10.6.0.1

Impacted components
VMware Cloud Director, Veeam Backup & Replication, Zerto, VMware Cloud Director Availability

Details / Risks
During this maintenance window, access to the vCloud Director management portal and Veeam Backup jobs might be intermittently disrupted due to service restarts.
All backups will resume immediately after the service is restarted. No existing virtual machine or storage downtime is expected.
Regarding the Zerto Virtual Replication service, all replication operations will be stopped due to service restarts. The processes will resume after the service is restarted. Bitmapsync operations and SLAs may show some errors, which will be resolved shortly after the reboot. During this maintenance window, VCDA services will be stopped and replications might be interrupted.
Job management using the VMware Cloud Director plugin and management portal will be unavailable.

Date & time (MST)
May 6, 2025 1:00 AM to May 6, 2025 07:00 AM

Date & time (CEST)
May 6, 2025 10:00 AM to May 6, 2025 04:00 PM

Duration
6 hours

Posted on Apr 17, 2025 - 03:50 MST

Maintenance - Ashburn - Data Security Cloud May 7, 2025 01:00-08:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Ashburn.

Site
ASH - DSC

Product
Data Security Cloud

Reason
Upgrade to version 8

Impacted components
VMware vCenter Server, VMware Cloud Director Availability, VMware Cloud Director, Veeam Backup & Replication, Zerto, Veeam Cloud Connect & Replication

Details / Risks
During the vCenter Server appliance patching maintenance, there will be a brief disruption affecting VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Recovery, Veeam Cloud Connect & Replication and Zerto services. Services running on VMs will not be affected. All services will resume as soon as the maintenance is concluded

Date & time (MST)
May 7, 2025 1:00 AM to May 7, 2025 08:00 AM

Date & time (CEST)
May 7, 2025 10:00 AM to May 7, 2025 05:00 PM

Duration
7 hours

Posted on Apr 17, 2025 - 04:33 MST

Maintenance Notification - Network Switch Upgrades May 8, 2025 01:00-04:00 MST

Valued client,


We are writing to inform you of upcoming maintenance on phoenixNAP’s Data
Security Cloud platform hosted at our Phoenix facility.

Maintenance Schedule:

Date: May 8, 2025
* Time: 1:00 AM – 4:00 AM MST
* Duration: 3 hours
* Purpose of Maintenance: Network Switch Upgrades


Expected Impact:

During this three-hour window, Operating System upgrades will be performed on
the physical network switches. While the phoenixNAP Network Engineering Team
will take all necessary precautions to mitigate any disturbances and no service
disruptions are expected, we advise you to monitor your environment for any
potential issues.


In the unlikely event that the maintenance does not go as planned, there may be
temporary limitations to Cloud Director functionality within your VDC, such as
the ability to create and manage VMs.


If you have any questions about this maintenance window, please contact our NOC
team at 877.749.2656 or noc@phoenixnap.com


Thank you for your continued trust in phoenixNAP. We are committed to providing
you with the best possible service, and this upgrade is a crucial step in that
direction.

Posted on Apr 23, 2025 - 04:28 MST

Maintenance - Singapore - Virtual Private Data Center May 8, 2025 01:00-08:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Singapore.

Site
SIN - VPDC

Product
Virtual Private Data Center

Reason
Product update / upgrade to version 8.0U3E

Impacted components
VMware vCenter Server, VMware Cloud Director Availability, VMware Cloud Director, Veeam Backup & Replication, Zerto, Veeam Cloud Connect & Replication

Details / Risks
During the vCenter Server appliance patching maintenance, there will be a brief disruption affecting VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Recovery, Veeam Cloud Connect & Replication and Zerto services. Services running on VMs will not be affected. All services will resume as soon as the maintenance is concluded

Date & time (MST)
May 8, 2025 1:00 AM to May 8, 2025 08:00 AM

Date & time (CEST)
May 8, 2025 10:00 AM to May 8, 2025 05:00 PM

Duration
7 hours

Posted on Apr 17, 2025 - 04:37 MST

Maintenance - Ashburn, Singapore - Virtual Private Data Center May 12, 2025 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Ashburn and Singapore.

Site
ASH, SIN - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
May 12, 2025 01:00 AM to May 12, 2025 07:00 AM

Date & Time (CEST)
May 12, 2025 10:00 AM to May 12, 2025 4:00 PM

Duration
6 hours

Posted on Apr 24, 2025 - 23:44 MST

Maintenance - Ashburn, Phoenix - Data Security Cloud May 19, 2025 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
May 19, 2025 01:00 AM to May 19, 2025 07:00 AM

Date & Time (CEST)
May 19, 202510:00 AM to May 19, 2025 4:00 PM

Duration
6 hours

Posted on Apr 24, 2025 - 23:48 MST

Maintenance - Amsterdam, Phoenix - Virtual Private Data Center May 19, 2025 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
May 19, 2025 01:00 AM to May 19, 2025 07:00 AM

Date & Time (CEST)
May 19, 2025 10:00 AM to May 19, 2025 4:00 PM

Duration
6 hours

Posted on Apr 24, 2025 - 23:45 MST

Maintenance - Amsterdam, Phoenix - Virtual Private Data Center May 26, 2025 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
May 26, 2025 01:00 AM to May 26, 2025 07:00 AM

Date & time (CEST)
May 26, 2025 10:00 AM to May 26, 2025 4:00 PM

Duration
6 hours

Posted on Apr 24, 2025 - 23:46 MST

Maintenance - Ashburn, Phoenix - Data Security Cloud May 26, 2025 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
May 26, 2025 01:00 AM to May 26, 2025 07:00 AM

Date & Time (CEST)
May 26, 2025 10:00 AM to May 26, 2025 4:00 PM

Duration
6 hours

Posted on Apr 24, 2025 - 23:50 MST
Apr 25, 2025
Completed - The scheduled maintenance has been completed.
Apr 25, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 02:00 MST
Scheduled - Reason: We will be performing emergency maintenance on our PHX edge routing infrastructure to improve network reliability and performance.

Impacted components: PNAP EDGE router
Site: Phoenix

Details / Risks: No customers impact
Product: IP Services

Date & time (MST)
25th April 2025 02:00 AM to 25th April 2025 04:00 AM

Date & time (CEST)
25th April 2025 11:00 AM to 25th April 2025 01:00 PM

Duration: 2 hours

Apr 25, 01:15 MST
Apr 24, 2025
Completed - The scheduled maintenance has been completed.
Apr 24, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 00:00 MST
Scheduled - Our engineering team will be performing scheduled maintenance on Data Security Cloud (DSC) in Phoenix.

Site
PHX - DSC

Product
Data Security Cloud

Reason
Product update/upgrade to version 8.18.3 Hotfix 5

Impacted components
VMware Aria Operations

Details / Risks
During this maintenance window, Aria Operations services will be stopped.
The Operations Manager plugin in VMware Cloud Director and management portal (https://dsc-vrphx.phoenixnap.com) will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Apr 24, 2025 12:00 AM to Apr 24, 2025 06:00 AM

Date & time (CEST)
Apr 24, 2025 09:00 AM to Apr 24, 2025 03:00 PM

Duration
6 hours

Apr 6, 23:32 MST
Completed - The scheduled maintenance has been completed.
Apr 24, 03:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 01:00 MST
Scheduled - Our engineering team will be performing scheduled maintenance on Cloud Object Storage in Phoenix.

Site
PHX

Product
Cloud Object Storage (S3)

Reason
Networks and Load Balancer migration

Impacted components
Object Storage

Details / Risks
During this maintenance window, Object Storage services in Phoenix may be impacted. Uploads to oswest-us-1 will be affected for a period of time during the maintenance window.

Date & time (MST)
Apr 24, 2025 1:00 AM to Apr 24,, 2025 03:00 AM

Date & time (CET)
Apr 24, 2025 10:00 AM to Apr 24, 2025 12:00 PM

Duration
2 hours

Apr 10, 05:58 MST
Apr 23, 2025
Completed - The scheduled maintenance has been completed.
Apr 23, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 00:00 MST
Scheduled - Our engineering team will be performing scheduled maintenance on Data Security Cloud (DSC) in Ashburn.

Site
ASH - DSC

Product
Data Security Cloud

Reason
Product update/upgrade to version 8.18.3 Hotfix 5

Impacted components
VMware Aria Operations

Details / Risks
During this maintenance window, Aria Operations services will be stopped.
The Operations Manager plugin in VMware Cloud Director and management portal (https://dsc-ash-vrops.phoenixnap.com) will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Apr 23, 2025 12:00 AM to Apr 23, 2025 06:00 AM

Date & time (CEST)
Apr 23, 2025 09:00 AM to Apr 23, 2025 03:00 PM

Duration
6 hours

Apr 6, 23:29 MST
Apr 22, 2025
Completed - The scheduled maintenance has been completed.
Apr 22, 05:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 23:00 MST
Scheduled - On Monday, April 21, 2025, between 11:00 pm and Tuesday, April 22, 5:00 am, Mountain Standard Time (MST), we will conduct a planned phoenixNAP systems maintenance. During this time, support tickets will be delayed, access to the support site will be unavailable, and BMC Portal and phoenixNAP control panel will not be available. Upon completion of the maintenance window, the phoenixNAP service portals will return online. Please note, additional troubleshooting will take place immediately following this maintenance window which could impact user access. If needed, a supporting notice will be distributed regarding any extended access issues.

Thank you for your understanding and patience as we continue to make improvements to our systems and work toward providing you and your customers with the best service possible.  Our teams will take every necessary precaution to mitigate any impact during this maintenance.

If you experience ongoing issues either during or following this maintenance window, please contact our phoenixNAP NOC Support Team by phone at +1.855.330.1509 or through Slack Support Services. 

Thank you for your attention to this matter.

phoenixNAP Support

Apr 11, 09:48 MST
Completed - The scheduled maintenance has been completed.
Apr 22, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 01:00 MST
Scheduled - Valued client,

We are writing to inform you of upcoming maintenance on phoenixNAP's Data
Security Cloud platform hosted at our Ashburn facility.

Maintenance Schedule:

* Date: April 22, 2025
* Time: 1:00 AM - 4:00 AM MST

* Duration: 3 hours
* Purpose of Maintenance: Network Switch Upgrades

Expected Impact:
During this three-hour window, Operating System upgrades will be performed on
the physical network switches. While the phoenixNAP Network Engineering Team
will take all necessary precautions to mitigate any disturbances and no service
disruptions are expected, we advise you to monitor your environment for any
potential issues.

In the unlikely event that the maintenance does not go as planned, there may be
temporary limitations to Cloud Director functionality within your VDC, such as
the ability to create and manage VMs.

If you have any questions about this maintenance window, please contact our NOC
team at 877.749.2656 or noc@phoenixnap.com

Thank you for your continued trust in phoenixNAP. We are committed to providing
you with the best possible service, and this upgrade is a crucial step in that
direction.

Apr 16, 04:54 MST
Completed - The scheduled maintenance has been completed.
Apr 22, 02:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 00:30 MST
Scheduled - Valued Client,

Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Ashburn.

Site
ASH - DSC

Product
Data Security Cloud

Reason
Emergency - Cloud Director Service Reboot

Impacted components
Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, VMware Cloud Director Availability, Zerto, VMware Cloud Director

Details / Risks
During the maintenance, there will be a brief disruption to the services listed above.
dsc-ash.phoenixnap.com will be temporarily unavailable. VMs will not be affected.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Apr 22, 2025 12:30 AM to Apr 22, 2025 02:30 AM

Date & time (CEST)
Apr 22, 2025 09:30 AM to Apr 22, 2025 11:30 AM

Duration
2 hours

Kind regards,
PhoenixNAP

Apr 21, 23:54 MST
Apr 21, 2025
Completed - The scheduled maintenance has been completed.
Apr 21, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
Apr 21, 2025 01:00 AM to Apr 21, 2025 07:00 AM

Date & Time (CEST)
Apr 21, 2025 10:00 AM to Apr 21, 2025 4:00 PM

Duration
6 hours

Mar 24, 03:52 MST
Completed - The scheduled maintenance has been completed.
Apr 21, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 01:01 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Apr 21, 2025 01:00 AM to Apr 21, 2025 07:00 AM

Date & Time (CEST)
Apr 21, 202510:00 AM to Apr 21, 2025 4:00 PM

Duration
6 hours

Mar 24, 03:47 MST
Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025
Completed - The scheduled maintenance has been completed.
Apr 18, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 00:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Backup as a Service in Amsterdam.

Site
NLD - BaaS

Product
Cloud Backup Standard / Advanced

Reason
Product update / upgrade to version 12.3.1.1139

Impacted components
Veeam Backup & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Apr 18, 2025 00:00 AM to Apr 18, 2025 04:00 AM

Date & time (CEST)
Apr 18, 2025 09:00 AM to Apr 18, 2025 01:00 PM

Duration
4 hours

Mar 24, 05:19 MST
Apr 17, 2025
Completed - The scheduled maintenance has been completed.
Apr 17, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 00:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Backup as a Service in Singapore.

Site
SIN - BaaS

Product
Cloud Backup Standard / Advanced

Reason
Product update / upgrade to version 12.3.1.1139

Impacted components
Veeam Backup & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Apr 17, 2025 00:00 AM to Apr 17, 2025 04:00 AM

Date & time (CEST)
Apr 17, 2025 09:00 AM to Apr 17, 2025 01:00 PM

Duration
4 hours

Mar 24, 05:21 MST
Apr 16, 2025
Completed - The scheduled maintenance has been completed.
Apr 16, 11:00 MST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 16, 09:13 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 09:00 MST
Update - We will be undergoing scheduled maintenance during this time.
Apr 16, 07:45 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Disaster Recovery as a Service in Ashburn.

Site
ASH - DRaaS

Product
Veeam Cloud Connect Replication

Reason
Product update / upgrade to version 12.3.1.1139

Impacted components
Veeam Cloud Connect & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and replications might be interrupted.
Service Provider connections to ashvcc.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Apr 16, 2025 5:00 AM to Apr 16, 2025 10:00 AM

Date & time (CEST)
Apr 16, 2025 02:00 PM to Apr 16, 2025 07:00 PM

Duration
5 hours

Apr 16, 05:00 MST
Completed - The scheduled maintenance has been completed.
Apr 16, 02:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 00:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Backup as a Service in Ashburn.

Site
ASH - BaaS

Product
Cloud Backup Standard / Advanced

Reason
Certificate renewal

Impacted components
Veeam Backup Enterprise Manager

Details / Risks
During this maintenance window job management using the Self-Service portal (ashveeambackups.phoenixnap.com) will be unavailable. All services will resume as soon as the maintenance is concluded.


Date & time (MST)
Apr 16, 2025 12:00 AM to Apr 16, 2025 02:00 AM

Date & time (CEST)
Apr 16, 2025 09:00 AM to Apr 16, 2025 11:00 AM

Duration
2 hours

Apr 4, 05:12 MST
Completed - The scheduled maintenance has been completed.
Apr 16, 02:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 00:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix.

Site
PHX - BaaS

Product
Cloud Backup Standard / Advanced

Reason
Certificate renewal

Impacted components
Veeam Backup Enterprise Manager

Details / Risks
During this maintenance window job management using the Self-Service portal (phxveeambackups.phoenixnap.com) will be unavailable. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Apr 16, 2025 12:00 AM to Apr 16, 2025 02:00 AM

Date & time (CEST)
Apr 16, 2025 09:00 AM to Apr 16, 2025 11:00 AM

Duration
2 hours

Apr 4, 05:11 MST
Apr 15, 2025
Completed - The scheduled maintenance has been completed.
Apr 15, 09:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Amsterdam.

Site
NLD - VPDC

Product
Virtual Private Data Center

Reason
Product update / upgrade to version 4.2.1.3

Impacted components
VMware Cloud Director, VMware NSX-T

Details / Risks
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes

Date & time (MST)
Apr 15, 2025 1:00 AM to Apr 15, 2025 09:00 AM

Date & time (CEST)
Apr 15, 2025 10:00 AM to Apr 15, 2025 06:00 PM

Duration
8 hours

Mar 24, 01:31 MST
Apr 14, 2025
Completed - The scheduled maintenance has been completed.
Apr 14, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Ashburn and Singapore.

Site
ASH, SIN - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Apr 14, 2025 01:00 AM to Apr 14, 2025 07:00 AM

Date & Time (CEST)
Apr 14, 2025 10:00 AM to Apr 14, 2025 4:00 PM

Duration
6 hours

Mar 24, 03:48 MST
Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.