phoenixNAP Services Status

All Systems Operational

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Check if our services are all online and see if any planned maintenance is scheduled for your system. Subscribe to receive automated updates via email or SMS.

Uptime over the past 90 days. View historical uptime.
Phoenix Operational
90 days ago
99.99 % uptime
Today
Colocation Operational
90 days ago
99.98 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Data Security Cloud (DSC) Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Managed Private Cloud (MPC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Managed Backup for Office 365 Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) – VMware Cloud Availability Operational
90 days ago
100.0 % uptime
Today
Object Storage Service (OSS) Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Ashburn Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Data Security Cloud (DSC) Operational
90 days ago
100.0 % uptime
Today
Managed Private Cloud (MPC) Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Managed Backup for Office 365 Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - VMware vCloud Availability Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Atlanta Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Austin Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Amsterdam Operational
90 days ago
99.99 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
99.96 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Belgrade Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Chicago Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Seattle Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
phoenixNAP Client Portal (PNCP) Operational
90 days ago
100.0 % uptime
Today
PNCP API Operational
90 days ago
100.0 % uptime
Today
PNCP Login Operational
90 days ago
100.0 % uptime
Today
Fortanix Operational
90 days ago
100.0 % uptime
Today
Encryption Management Platform (Fortanix) Operational
90 days ago
100.0 % uptime
Today
Domain Name Services Operational
90 days ago
100.0 % uptime
Today
DNS Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Maintenance - Phoenix - Virtual Private Data Center May 27, 2026 09:00-11:00 MST

Body
Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Phoenix.

Site
PHX - VPDC

Product
Virtual Private Data Center

Reason
Product update / upgrade to version 6.1.2.800

Impacted components
Nimble storage array

Details / Risks
During this maintenance window the storage services will be failed over to the other controller. This may result minor I/O disruptions, however, no impact to the VMs is anticipated.

Date & time (MST)
May 27, 2026 9:00 AM to May 27, 2026 11:00 AM

Date & time (CEST)
May 27, 2026 06:00 PM to May 27, 2026 08:00 PM

Duration
2 hours
Posted on May 22, 2026 - 09:03 MST

Maintenance - Phoenix - Backup as a Service (BaaS) Cloud Backup Standard / Advanced May 27, 2026 12:00-14:00 MST

Body
Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix.

Site
PHX - BaaS

Product
Cloud Backup Standard / Advanced

Reason
Product update / upgrade to version 6.1.2.800

Impacted components
Nimble storage array

Details / Risks
During this maintenance window the storage services will be failed over to the other controller. This may result minor I/O disruptions, however, no impact to the VMs is anticipated.

Date & time (MST)
May 27, 2026 12:00 PM to May 27, 2026 02:00 PM

Date & time (CEST)
May 27, 2026 09:00 PM to May 27, 2026 11:00 PM

Duration
2 hours
Posted on May 22, 2026 - 09:05 MST

Maintenance - Phoenix - Data Security Cloud and Virtual Private Data Center May 28, 2026 01:00-03:00 MST

Site
PHX - DSC, VPDC

Product
Data Security Cloud, Virtual Private Data Center

Reason
Product update / upgrade to version 6.1.2.800

Impacted components
Storage array

Details / Risks
During this maintenance window the storage services will be failed over to the
other controller. This may result in minor I/O disruptions, however no impact to
the VMs is anticipated.

Date & time (MST)
May 28, 2026 1:00 AM to May 28, 2026 03:00 AM

Date & time (CEST)
May 28, 2026 10:00 AM to May 28, 2026 12:00 PM

Duration
2 hours
Posted on May 21, 2026 - 03:03 MST

Maintenance - Ashburn, Singapore - Virtual Private Data Center Jun 1, 2026 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Ashburn and Singapore.

Site
ASH, SIN - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Jun 1, 2026 01:00 AM to Jun 1, 2026 07:00 AM

Date & Time (CEST)
Jun 1, 2026 10:00 AM to Jun 1, 2026 4:00 PM

Duration
6 hours
Posted on May 25, 2026 - 07:36 MST

Maintenance - Ashburn, Singapore - Virtual Private Data Center Jun 8, 2026 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Ashburn and Singapore.

Site
ASH, SIN - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Jun 8, 2026 01:00 AM to Jun 8, 2026 07:00 AM

Date & Time (CEST)
Jun 8, 2026 10:00 AM to Jun 8, 2026 4:00 PM

Duration
6 hours
Posted on May 25, 2026 - 07:34 MST

Maintenance - Ashburn, Phoenix - Data Security Cloud Jun 15, 2026 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Jun 15, 2026 01:00 AM to Jun 15, 2026 07:00 AM

Date & Time (CEST)
Jun 15, 202610:00 AM to Jun 15, 2026 4:00 PM

Duration
6 hours
Posted on May 25, 2026 - 07:35 MST

Maintenance - Amsterdam, Phoenix - Virtual Private Data Center Jun 15, 2026 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
Jun 15, 2026 01:00 AM to Jun 15, 2026 07:00 AM

Date & Time (CEST)
Jun 15, 2026 10:00 AM to Jun 15, 2026 4:00 PM

Duration
6 hours
Posted on May 25, 2026 - 07:38 MST

Maintenance - Ashburn, Phoenix - Data Security Cloud Jun 22, 2026 01:00-07:00 MST

Valued Client,

Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Jun 22, 2026 01:00 AM to Jun 22, 2026 07:00 AM

Date & Time (CEST)
Jun 22, 2026 10:00 AM to Jun 22, 2026 4:00 PM

Duration
6 hours
Posted on May 25, 2026 - 07:42 MST

Maintenance - Amsterdam, Phoenix - Virtual Private Data Center Jun 22, 2026 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
Jun 22, 2026 01:00 AM to Jun 22, 2026 07:00 AM

Date & time (CEST)
Jun 22, 2026 10:00 AM to Jun 22, 2026 4:00 PM

Duration
6 hours
Posted on May 25, 2026 - 07:39 MST
May 25, 2026
Maintenance - Ashburn, Phoenix - Data Security Cloud
Completed - The scheduled maintenance has been completed.
May 25, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
May 25, 2026 01:00 AM to May 25, 2026 07:00 AM

Date & Time (CEST)
May 25, 2026 10:00 AM to May 25, 2026 4:00 PM

Duration
6 hours
Apr 28, 00:56 MST
Maintenance - Amsterdam, Phoenix - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
May 25, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
May 25, 2026 01:00 AM to May 25, 2026 07:00 AM

Date & time (CEST)
May 25, 2026 10:00 AM to May 25, 2026 4:00 PM

Duration
6 hours
Apr 28, 00:52 MST
Maintenance - Phoenix - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
May 25, 04:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 02:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Phoenix.

Site
PHX - VPDC

Product
Virtual Private Data Center

Reason
Cloud Director Certificate Renewal

Impacted components
Veeam Backup & Replication, Veeam Cloud Connect & Replication, VMware Cloud Director, VMware Cloud Director Availability, Zerto

Details / Risks
During the maintenance, there will be a brief disruption to the services listed above. VMware Cloud Director (vpdc.phoenixnap.com) will be temporarily unavailable. VMs will not be affected. All services will resume as soon as the maintenance is concluded

Date & time (MST)
May 25, 2026 12:00 AM to May 25, 2026 02:00 AM

Date & time (CEST)
May 25, 2026 09:00 AM to May 25, 2026 11:00 AM

Duration
2 hours
May 4, 01:28 MST
Maintenance - Ashburn - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
May 25, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 02:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Ashburn.

Site
ASH - VPDC

Product
Virtual Private Data Center

Reason
Cloud Director Certificate Renewal

Impacted components
Veeam Backup & Replication, Veeam Cloud Connect & Replication, VMware Cloud Director, VMware Cloud Director Availability, Zerto

Details / Risks
During the maintenance, there will be a brief disruption to the services listed above. VMware Cloud Director (ashvpdc.phoenixnap.com) will be temporarily unavailable. VMs will not be affected. All services will resume as soon as the maintenance is concluded

Date & time (MST)
May 25, 2026 12:00 AM to May 25, 2026 02:00 AM

Date & time (CEST)
May 25, 2026 09:00 AM to May 25, 2026 11:00 AM

Duration
2 hours
May 4, 01:28 MST
May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

No incidents reported.

May 20, 2026
Maintenance - Phoenix - Data Security Cloud
Completed - The scheduled maintenance has been completed.
May 20, 04:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 02:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Phoenix.

Site
PHX - DSC

Product
Data Security Cloud

Reason
Cloud Director Certificate Renewal

Impacted components
Veeam Backup & Replication, Veeam Cloud Connect & Replication, VMware Cloud Director, VMware Cloud Director Availability, Zerto

Details / Risks
During the maintenance, there will be a brief disruption to the services listed above. VMware Cloud Director (dsc-phx.phoenixnap.com) will be temporarily unavailable. VMs will not be affected. All services will resume as soon as the maintenance is concluded

Date & time (MST)
May 20, 2026 12:00 AM to May 20, 2026 02:00 AM

Date & time (CEST)
May 20, 2026 09:00 AM to May 20, 2026 11:00 AM

Duration
2 hours
May 4, 01:25 MST
Maintenance - Singapore - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
May 20, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 02:01 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Singapore.

Site
SIN - VPDC

Product
Virtual Private Data Center

Reason
Cloud Director Certificate Renewal

Impacted components
Veeam Backup & Replication, Veeam Cloud Connect & Replication, VMware Cloud Director, VMware Cloud Director Availability, Zerto

Details / Risks
During the maintenance, there will be a brief disruption to the services listed above. VMware Cloud Director (sinvpdc.phoenixnap.com) will be temporarily unavailable. VMs will not be affected. All services will resume as soon as the maintenance is concluded

Date & time (MST)
May 20, 2026 12:00 AM to May 20, 2026 02:00 AM

Date & time (CEST)
May 20, 2026 09:00 AM to May 20, 2026 11:00 AM

Duration
2 hours
May 4, 01:29 MST
Maintenance - Phoenix - Data Security Cloud and Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
May 20, 03:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Data Security Cloud and Virtual Private Data Center in Phoenix.

Site
PHX - DSC, VPDC

Product
Data Security Cloud, Virtual Private Data Center

Reason
Product update / upgrade to version 6.1.2.800

Impacted components
Storage array

Details / Risks
During this maintenance window the storage services will be failed over to the other controller. This may result in minor I/O disruptions, however no impact to the VMs is anticipated.

Date & time (MST)
May 20, 2026 1:00 AM to May 20, 2026 03:00 AM

Date & time (CEST)
May 20, 2026 10:00 AM to May 20, 2026 12:00 PM

Duration
2 hours
May 7, 04:21 MST
May 19, 2026
Maintenance - Phoenix - VPDC (Virtual Private Data Center) VMware vCenter
Completed - The scheduled maintenance has been completed.
May 19, 03:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 00:00 MST
Scheduled - Valued Client,

Our engineering team will be performing a scheduled maintenance on VPDC in Phoenix.

Site
PHX - VPDC

Product
VMware vCenter & ESXi hosts

Reason
Certificate renewal

Impacted components
ESXi, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, VMware Cloud Usage Meter, VMware Aria Operations, VMware Cloud Director, VMware Cloud Director Availability, VMware NSX-T, VMware vCenter Server, Zerto.

Details / Risks
During the maintenance, there might be a brief disruption to the services listed above.

VMs will not be affected. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
May 19, 2026 12:00 AM to May 19, 2026 03:00 AM

Date & time (CEST)
May 19, 2026 09:00 AM to May 19, 2026 12:00 PM

Duration
3 hours

Kind regards,
phoenixNAP
May 18, 12:39 MST
Maintenance - Phoenix - Data Security Cloud and Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
May 19, 03:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Data Security Cloud and Virtual Private Data Center in Phoenix.

Site
PHX - DSC, VPDC

Product
Data Security Cloud, Virtual Private Data Center

Reason
Product update / upgrade to version 6.1.2.800

Impacted components
Storage array

Details / Risks
During this maintenance window the storage services will be failed over to the other controller. This may result minor I/O disruptions, however, no impact to the VMs is anticipated.

Date & time (MST)
May 19, 2026 1:00 AM to May 19, 2026 03:00 AM

Date & time (CEST)
May 19, 2026 10:00 AM to May 19, 2026 12:00 PM

Duration
2 hours
May 6, 04:55 MST
May 18, 2026
Maintenance - Amsterdam, Phoenix - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
May 18, 07:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 01:00 MST
Scheduled - Valued Client,

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
May 18, 2026 01:00 AM to May 18, 2026 07:00 AM

Date & Time (CEST)
May 18, 2026 10:00 AM to May 18, 2026 4:00 PM

Duration
6 hours
Apr 28, 01:00 MST
Maintenance - Ashburn, Phoenix - Data Security Cloud
Completed - The scheduled maintenance has been completed.
May 18, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 01:01 MST
Scheduled - Valued Client,

Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
May 18, 2026 01:00 AM to May 18, 2026 07:00 AM

Date & Time (CEST)
May 18, 202610:00 AM to May 18, 2026 4:00 PM

Duration
6 hours
Apr 28, 00:58 MST
Maintenance - Ashburn - Data Security Cloud and Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
May 18, 03:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 01:01 MST
Update - We will be undergoing scheduled maintenance during this time.
May 7, 01:09 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Data Security Cloud and Virtual Private Data Center in Ashburn.

Site
ASH - DSC, VPDC

Product
Data Security Cloud, Virtual Private Data Center

Reason
Product update / upgrade to version 6.1.2.800

Impacted components
Storage array

Details / Risks
During this maintenance window the storage services will be failed over to the other controller. This may result minor I/O disruptions, however, no impact to the VMs is anticipated.

Date & time (MST)
May 18, 2026 1:00 AM to May 18, 2026 03:00 AM

Date & time (CEST)
May 18, 2026 9:00 AM to May 18, 2026 11:00 PM

Duration
2 hours
May 6, 04:56 MST
May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026
Issue Detected on PHX Blend Colo
Resolved - We have resolved the issue on our Colocation Network Blend in Phoenix that we identified earlier today. All our systems are now back up and running.

If you have any questions about this incident, feel free to reach out to support@phoenixnap.com.
May 15, 18:31 MST
Update - We are continuing to investigate the issue with our Colocation Network Blend in Phoenix and will provide updates via email and this page shortly.

If you have any questions about this incident, feel free to reach out to support@phoenixnap.com.
May 15, 17:58 MST
Investigating - Our team has detected an issue on our Colocation Network Blend in Phoenix. We are investigating it, and we will provide updates via email and this page shortly.

If you have any questions about this incident, feel free to reach out to support@phoenixnap.com.
May 15, 17:26 MST
May 14, 2026

No incidents reported.

May 13, 2026
Maintenance - Amsterdam - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
May 13, 04:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 02:01 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Amsterdam.

Site
NLD - VPDC

Product
Virtual Private Data Center

Reason
Cloud Director Certificate Renewal

Impacted components
Veeam Backup & Replication, Veeam Cloud Connect & Replication, VMware Cloud Director, VMware Cloud Director Availability, Zerto

Details / Risks
During the maintenance, there will be a brief disruption to the services listed above. VMware Cloud Director (nldvpdc.phoenixnap.com) will be temporarily unavailable. VMs will not be affected. All services will resume as soon as the maintenance is concluded

Date & time (MST)
May 13, 2026 12:00 AM to May 13, 2026 02:00 AM

Date & time (CEST)
May 13, 2026 09:00 AM to May 13, 2026 11:00 AM

Duration
2 hours
May 4, 01:30 MST
Maintenance - Ashburn - Data Security Cloud
Completed - The scheduled maintenance has been completed.
May 13, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 02:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Ashburn.

Site
ASH - DSC

Product
Data Security Cloud

Reason
Cloud Director Certificate Renewal

Impacted components
Veeam Cloud Connect & Replication, Veeam Backup & Replication, VMware Cloud Director, VMware Cloud Director Availability, Zerto

Details / Risks
During the maintenance, there will be a brief disruption to the services listed above. VMware Cloud Director (dsc-ash.phoenixnap.com) will be temporarily unavailable. VMs will not be affected. All services will resume as soon as the maintenance is concluded

Date & time (MST)
May 13, 2026 12:00 AM to May 13, 2026 02:00 AM

Date & time (CEST)
May 13, 2026 09:00 AM to May 13, 2026 11:00 AM

Duration
2 hours
May 4, 01:23 MST
May 12, 2026

No incidents reported.

May 11, 2026
Maintenance - Ashburn, Singapore - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
May 11, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 01:00 MST
Scheduled - Valued Client,

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Ashburn and Singapore.

Site
ASH, SIN - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
May 11, 2026 01:00 AM to May 11, 2026 07:00 AM

Date & Time (CEST)
May 11, 2026 10:00 AM to May 11, 2026 4:00 PM

Duration
6 hours
Apr 28, 00:55 MST
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