phoenixNAP Services Status

All Systems Operational

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Check if our services are all online and see if any planned maintenance is scheduled for your system. Subscribe to receive automated updates via email or SMS.

Phoenix Operational
90 days ago
99.98 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
99.77 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Data Security Cloud (DSC) Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Managed Private Cloud (MPC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Managed Backup for Office 365 Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) – VMware Cloud Availability Operational
90 days ago
100.0 % uptime
Today
Object Storage Service (OSS) Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Ashburn Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Data Security Cloud (DSC) Operational
90 days ago
100.0 % uptime
Today
Managed Private Cloud (MPC) Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Managed Backup for Office 365 Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - VMware vCloud Availability Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Atlanta Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Austin Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Amsterdam Operational
90 days ago
99.99 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
99.96 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Belgrade Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Chicago Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Seattle Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
phoenixNAP Client Portal (PNCP) Operational
90 days ago
100.0 % uptime
Today
PNCP API Operational
90 days ago
100.0 % uptime
Today
PNCP Login Operational
90 days ago
100.0 % uptime
Today
Fortanix Operational
90 days ago
100.0 % uptime
Today
Encryption Management Platform (Fortanix) Operational
90 days ago
100.0 % uptime
Today
Domain Name Services Operational
90 days ago
100.0 % uptime
Today
DNS Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Maintenance - Ashburn, Phoenix - Data Security Cloud Apr 22, 2026 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Apr 22, 2026 01:00 AM to Apr 22, 2026 07:00 AM

Date & Time (CEST)
Apr 22, 2026 10:00 AM to Apr 22, 2026 4:00 PM

Duration
6 hours

Posted on Mar 31, 2026 - 23:51 MST

Maintenance - Amsterdam, Phoenix - Virtual Private Data Center Apr 22, 2026 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
Apr 22, 2026 01:00 AM to Apr 22, 2026 07:00 AM

Date & time (CEST)
Apr 22, 2026 10:00 AM to Apr 22, 2026 4:00 PM

Duration
6 hours

Posted on Mar 31, 2026 - 23:57 MST

phoenixNAP Maintenance on Bare Metal Cloud in NLD/Amsterdam Apr 28, 2026 02:00-14:00 MST

Valued Client,

The phoenixNAP Bare Metal Cloud (BMC) team will be conducting maintenance on our infrastructure. This may disrupt the ability to provision or perform actions on BMC servers located in Amsterdam. The maintenance will take place on Tuesday, April 28th, between 08:00am and 08:00pm UTC (02:00am and 2pm MST).

This maintenance is not expected to impact your servers.

Our teams will take all necessary precautions to mitigate any prolonged disturbances outside of this service window. If you have any questions about this maintenance, please contact our NOC team at (877) 749-2656 or
noc@phoenixnap.com.

Thank you for your patience and understanding as we continue to work toward providing you with the best possible service.

phoenixNAP NOC

Posted on Apr 21, 2026 - 05:32 MST
Apr 21, 2026

No incidents reported today.

Apr 20, 2026
Completed - The scheduled maintenance has been completed.
Apr 20, 11:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 09:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Backup as a Service in Ashburn.

Site
ASH and NLD - BaaS

Product
Cloud Backup for Veeam

Reason
Certificate renewal

Impacted components
Veeam Cloud Connect & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the ashcloudconnect.phoenixnap.com and nldcloudconnect.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Apr 20, 2026 9:00 AM to Apr 20, 2026 11:00 AM

Date & time (CEST)
Apr 20, 2026 06:00 PM to Apr 20, 2026 08:00 PM

Duration
2 hours

If you have any questions about this maintenance, please reach out to our support team at support@phoenixnap.com

Apr 10, 08:08 MST
Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026

No incidents reported.

Apr 15, 2026
Completed - The scheduled maintenance has been completed.
Apr 15, 07:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 01:01 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
Apr 15, 2026 01:00 AM to Apr 15, 2026 07:00 AM

Date & Time (CEST)
Apr 15, 2026 10:00 AM to Apr 15, 2026 4:00 PM

Duration
6 hours

Mar 31, 23:59 MST
Completed - The scheduled maintenance has been completed.
Apr 15, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Apr 15, 2026 01:00 AM to Apr 15, 2026 07:00 AM

Date & Time (CEST)
Apr 15, 202610:00 AM to Apr 15, 2026 4:00 PM

Duration
6 hours

Mar 31, 23:55 MST
Completed - The scheduled maintenance has been completed.
Apr 15, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 02:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Ashburn.

Site
ASH - VPDC

Product
VMware Cloud Director Availability

Reason
Certificate renewal

Impacted components
VMware Cloud Director Availability

Details / Risks
During this maintenance window, VCDA services will be stopped, and replications might be interrupted.
Job management using the VMware Cloud Director plugin and management portal will be unavailable.
ASH VPDC - ashvpdcvcav.phoenixnap.com
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Apr 15, 2026 12:00 AM to Apr 15, 2026 02:00 AM

Date & time (CEST)
Apr 15, 2026 09:00 AM to Apr 15, 2026 11:00 AM

Duration
2 hours

Apr 6, 03:41 MST
Apr 14, 2026

No incidents reported.

Apr 13, 2026
Completed - The scheduled maintenance has been completed.
Apr 13, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 11:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix.

Site
PHX - BaaS

Product
Cloud Backup Standard / Advanced

Reason
Certificate renewal

Impacted components
Veeam Backup Enterprise Manager

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the PHX VPDC - phxveeambackups.phoenixnap.comwill be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Apr 13, 2026 11:00 AM to Apr 13, 2026 01:00 PM

Date & time (CEST)
Apr 13, 2026 08:00 PM to Apr 13, 2026 10:00 PM

Duration
2 hours

Apr 8, 14:00 MST
Completed - The scheduled maintenance has been completed.
Apr 13, 11:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 09:00 MST
Scheduled - Hello,

Our engineering team will be performing a scheduled maintenance on Backup as a Service in Ashburn.

Site
ASH - BaaS

Product
Cloud Backup Standard / Advanced

Reason
Certificate renewal

Impacted components
Veeam Backup Enterprise Manager

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the ASH VPDC - ashveeambackups.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Apr 13, 2026 9:00 AM to Apr 13, 2026 11:00 AM

Date & time (CEST)
Apr 13, 2026 06:00 PM to Apr 13, 2026 08:00 PM

Duration
2 hours

Thank you for your patience and understanding as we continue to work toward providing you with the best possible service.

PhoenixNAP NOC

Apr 8, 14:09 MST
Completed - The scheduled maintenance has been completed.
Apr 13, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual
Private Data Center (VPDC) in Ashburn and Singapore.

Site
ASH, SIN - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup &
Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect &
Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently
available while services are interrupted. Backups and replications might be
interrupted but will be resumed upon maintenance completion.

Date & time (MST)
Apr 13, 2026 01:00 AM to Apr 13, 2026 07:00 AM

Date & time (CEST)
Apr 13, 2026 10:00 AM to Apr 13, 2026 4:00 PM

Duration
6 hours

Apr 10, 00:49 MST
Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026
Completed - The scheduled maintenance has been completed.
Apr 9, 08:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 02:00 MST
Scheduled - Valued Client,

The phoenixNAP Bare Metal Cloud (BMC) team will be conducting maintenance on our infrastructure. This maintenance may affect network performance on BMC servers located in Amsterdam. However, it is not anticipated to impact server provisioning or any operations. The maintenance will take place on Thursday, April 09th, 2026, between 9am and 3pm UTC (2am and 8am MST).

Our teams will take all necessary precautions to mitigate any prolonged disturbances within this service window. If you have any questions about this maintenance, please contact our NOC team at (877) 749-2656 or noc@phoenixnap.com.

Thank you for your patience and understanding as we continue to work toward providing you with the best possible service.

phoenixNAP NOC

Apr 1, 05:40 MST
Completed - The scheduled maintenance has been completed.
Apr 9, 05:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 01:08 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on VPDC in Singapore and Amsterdam.

Site
SIN - VPDC
NLD - VPDC

Product
Cloud Backup Connect

Reason
Product update / upgrade to version 13.0.1.2067

Impacted components
Veeam Cloud Connect, Veeam Cloud Connect Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
SIN - Apr 8, 2026 01:00 AM to Apr 8, 2026 05:00 AM
NLD - Apr 9, 2026 01:00 AM to Apr 9, 2026 05:00 AM

Date & time (CEST)
SIN - Apr 8, 2026 09:00 AM to Apr 8, 2026 01:00 PM
NLD - Apr 9, 2026 09:00 AM to Apr 9, 2026 01:00 PM

Duration
4 hours

Mar 13, 02:11 MST
Completed - The scheduled maintenance has been completed.
Apr 9, 03:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 01:19 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Amsterdam.

Site
NLD - VPDC

Product
Virtual Private Data Center

Reason
Certificate renewal

Impacted components
VMware vCenter Server, VMware Cloud Director

Details / Risks
During the maintenance, there will be a brief disruption to the services listed above.
VMware Cloud Director (nldvpdc.phoenixnap.com) will be temporarily unavailable. VMs will not be affected.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Apr 9, 2026 01:00 AM to Apr 9, 2026 03:00 AM

Date & time (CEST)
Apr 9, 2026 09:00 AM to Apr 9, 2026 11:00 AM

Duration
2 hours

Apr 8, 01:53 MST
Apr 8, 2026
Completed - The scheduled maintenance has been completed.
Apr 8, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Ashburn and Singapore.

Site
ASH, SIN - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Apr 8, 2026 01:00 AM to Apr 8, 2026 07:00 AM

Date & Time (CEST)
Apr 8, 2026 10:00 AM to Apr 8, 2026 4:00 PM

Duration
6 hours

Mar 31, 23:53 MST
Completed - The scheduled maintenance has been completed.
Apr 8, 05:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on VPDC in Singapore and Amsterdam.

Site
SIN - VPDC
NLD - VPDC

Product
Cloud Backup Connect

Reason
Product update / upgrade to version 13.0.1.2067

Impacted components
Veeam Cloud Connect, Veeam Cloud Connect Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
SIN - Apr 8, 2026 01:00 AM to Apr 8, 2026 05:00 AM
NLD - Apr 9, 2026 01:00 AM to Apr 9, 2026 05:00 AM

Date & time (CEST)
SIN - Apr 8, 2026 09:00 AM to Apr 8, 2026 01:00 PM
NLD - Apr 9, 2026 09:00 AM to Apr 9, 2026 01:00 PM

Duration
4 hours

Mar 13, 02:10 MST
Apr 7, 2026
Completed - The scheduled maintenance has been completed.
Apr 7, 05:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on VPDC in Singapore and Amsterdam.

Site
SIN - VPDC
NLD - VPDC

Product
Cloud Backup Standard / Advanced

Reason
Product update / upgrade to version 13.0.1.2067

Impacted components
Veeam Backup & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
SIN - Apr 7, 2026 01:00 AM to Apr 7, 2026 05:00 AM
NLD - Apr 7, 2026 01:00 AM to Apr 7, 2026 05:00 AM

Date & time (CEST)
SIN - Apr 7, 2026 09:00 AM to Apr 7, 2026 01:00 PM
NLD - Apr 7, 2026 09:00 AM to Apr 7, 2026 01:00 PM

Duration
4 hours

Mar 13, 02:08 MST