phoenixNAP Services Status

All Systems Operational

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Check if our services are all online and see if any planned maintenance is scheduled for your system. Subscribe to receive automated updates via email or SMS.

Uptime over the past 90 days. View historical uptime.
Phoenix Operational
90 days ago
99.99 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers ? Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Data Security Cloud (DSC) ? Operational
90 days ago
99.96 % uptime
Today
Virtual Private Data Center (VPDC) ? Operational
90 days ago
100.0 % uptime
Today
Managed Private Cloud (MPC) ? Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups ? Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Managed Backup for Office 365 Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) – VMware Cloud Availability Operational
90 days ago
100.0 % uptime
Today
Object Storage Service (OSS) Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Ashburn Operational
90 days ago
99.96 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Data Security Cloud (DSC) ? Operational
90 days ago
99.98 % uptime
Today
Managed Private Cloud (MPC) Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Managed Backup for Office 365 ? Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - VMware vCloud Availability Operational
90 days ago
99.57 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Atlanta Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Austin Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Amsterdam Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Belgrade Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Chicago Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud ? Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Seattle Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
phoenixNAP Client Portal (PNCP) Operational
90 days ago
100.0 % uptime
Today
PNCP API Operational
90 days ago
100.0 % uptime
Today
PNCP Login Operational
90 days ago
100.0 % uptime
Today
Fortanix Operational
90 days ago
100.0 % uptime
Today
Encryption Management Platform (Fortanix) Operational
90 days ago
100.0 % uptime
Today
Domain Name Services Operational
90 days ago
100.0 % uptime
Today
DNS Services ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Maintenance - Singapore - Virtual Private Data Center Apr 2, 2025 01:00-07:00 MST

Our engineering team will be performing scheduled maintenance on Virtual Private
Data Center (VPDC) in Singapore.

Site
SIN - VPDC

Product
Virtual Private Data Center

Reason
Upgrade of vCSA and ESXi to v8.0U3d

Impacted components
VMware vCenter Appliance & ESXi

Details / Risks
During the vCenter Server appliance patching maintenance, there will be a brief
disruption affecting VMware Cloud Director, VMware Cloud Director Availability,
Veeam Backup & Recovery, and Zerto services. Services running on VMs will
not be affected. All services will resume as soon as the maintenance is
concluded.

During the ESXi patching, no downtime is expected as VMs will be migrated off
hosts while being patched.

Date & time (MST)
Apr 2, 2025 01:00 AM to Apr 2, 2025 07:00 AM

Date & time (CET)
Apr 2, 2025 09:00 AM to Apr 2, 2025 03:00 PM

Duration
6 hours per day
Posted on Mar 24, 2025 - 06:30 MST

Maintenance - Ashburn - Cloud Backup Standard / Advanced Apr 2, 2025 09:00-15:00 MST

Our engineering team will be performing a scheduled maintenance on DSC in
Ashburn.

Site
ASH DSC

Product
Cloud Backup Standard / Advanced

Reason
Infrastructure components patching

Impacted components
Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication

Details / Risks
"During this maintenance window, Veeam services will be stopped and backup
jobs & replications might be interrupted.
Job management using the Veeam Enterprise Manager will be unavailable.
All services will resume as soon as the maintenance is concluded."

Date & time (MST)
Apr 2, 2025 9:00 AM to Apr 2, 2025 03:00 PM

Date & time (CEST)
Apr 2, 2025 06:00 PM to Apr 3, 2025 12:00 AM

Duration
6 hours
Posted on Mar 28, 2025 - 14:03 MST

Maintenance - Phoenix, Singapore - Backup as a Service (BaaS) Cloud Backup for Veeam Apr 3, 2025 01:00-05:00 MST

Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix and Singapore.

Site
PHX - BaaS
SIN - BaaS

Product
Cloud Backup for Veeam

Reason
Certificate renewal

Impacted components
Veeam Cloud Connect & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the phxcloudconnect2.phoenixnap.com and sincloudconnect.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Apr 3, 2025 1:00 AM to Apr 3, 2025 05:00 AM

Date & time (CET)
Apr 3, 2025 09:00 AM to Apr 3, 2025 01:00 PM

Duration
4 hours
Posted on Mar 21, 2025 - 05:38 MST

Maintenance - Singapore - Backup as a Service (BaaS) Cloud Backup for Veeam Apr 7, 2025 00:00-04:00 MST

Our engineering team will be performing a scheduled maintenance on Backup as a Service in Singapore.

Site
SIN - BaaS

Product
Cloud Backup for Veeam

Reason
Product update / upgrade to version 12.3.1.1139

Impacted components
Veeam Cloud Connect & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the sincloudconnect.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Apr 7, 2025 00:00 AM to Apr 7, 2025 04:00 AM

Date & time (CEST)
Apr 7, 2025 09:00 AM to Apr 7, 2025 01:00 PM

Duration
4 hours
Posted on Mar 24, 2025 - 05:23 MST

Maintenance - Amsterdam - Virtual Private Data Center Apr 7, 2025 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Amsterdam.

Site
NLD - VPDC

Product
Virtual Private Data Center

Reason
Product update / upgrade to version 10.6.0.1

Impacted components
VMware Cloud Director, Veeam Backup & Replication, Zerto

Details / Risks
During this maintenance window, access to the vCloud Director management portal and Veeam Backup jobs might be intermittently disrupted due to service restarts.
All backups will resume immediately after the service is restarted. No existing virtual machine or storage downtime is expected.
With regards to the Zerto Virtual Replication service, all replication operations will be stopped due to service restarts. The processes will resume after the service is restarted. Bitmapsync operations and SLAs may show some errors, which will be resolved shortly after the reboot.

Date & time (MST)
Apr 7, 2025 1:00 AM to Apr 7, 2025 07:00 AM

Date & time (CEST)
Apr 7, 2025 10:00 AM to Apr 7, 2025 04:00 PM

Duration
6 hours
Posted on Mar 28, 2025 - 02:09 MST

Maintenance - Ashburn, Singapore - Virtual Private Data Center Apr 7, 2025 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Ashburn and Singapore.

Site
ASH, SIN - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Apr 7, 2025 01:00 AM to Apr 7, 2025 07:00 AM

Date & Time (CEST)
Apr 7, 2025 10:00 AM to Apr 7, 2025 4:00 PM

Duration
6 hours
Posted on Mar 24, 2025 - 03:45 MST

Maintenance - Amsterdam - Backup as a Service (BaaS) Cloud Backup for Veeam Apr 8, 2025 00:00-04:00 MST

Our engineering team will be performing a scheduled maintenance on Backup as a Service in Amsterdam.

Site
NLD - BaaS

Product
Cloud Backup for Veeam

Reason
Product update / upgrade to version 12.3.1.1139

Impacted components
Veeam Cloud Connect & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the nldcloudconnect.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Apr 8, 2025 00:00 AM to Apr 8, 2025 04:00 AM

Date & time (CEST)
Apr 8, 2025 09:00 AM to Apr 8, 2025 01:00 PM

Duration
4 hours
Posted on Mar 24, 2025 - 05:22 MST

Maintenance - Singapore - Virtual Private Data Center Apr 8, 2025 01:00-09:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Singapore.

Site
SIN - VPDC

Product
Virtual Private Data Center

Reason
Product update / upgrade to version 4.2.1.3

Impacted components
VMware Cloud Director, VMware NSX-T

Details / Risks
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes

Date & time (MST)
Apr 8, 2025 1:00 AM to Apr 8, 2025 09:00 AM

Date & time (CEST)
Apr 8, 2025 10:00 AM to Apr 8, 2025 06:00 PM

Duration
8 hours
Posted on Mar 24, 2025 - 01:29 MST

Maintenance - Phoenix - Cloud Object Storage (S3) Apr 9, 2025 00:00-18:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Phoenix.

Site
PHX - VPDC

Product
Cloud Object Storage (S3)

Reason
Product update / upgrade to version 8.1.1.3

Impacted components
Object Storage

Details / Risks
There may be minor disruptions in connectivity to the S3 service during its restart

Date & time (MST)
Apr 9, 2025 12:00 AM to Apr 9, 2025 06:00 PM

Date & time (CEST)
Apr 9, 2025 09:00 AM to Apr 10, 2025 03:00 AM

Duration
18 hours
Posted on Apr 01, 2025 - 05:10 MST

Maintenance - Phoenix - VMware Cloud Director Availability Apr 10, 2025 01:00-04:00 MST

Our engineering team will be performing scheduled maintenance on Virtual Private Data Center (VPDC) in Phoenix.

Site
PHX - VPDC

Product
VMware Cloud Director Availability (VCDA)

Reason
Certificate renewal

Impacted components
VMware Cloud Director Availability

Details / Risks
During this maintenance window, VCDA services will be stopped and replications might be interrupted.
Job management using the VMware Cloud Director plugin and management portal will be unavailable: vpdc-phx-vcda.phoenixnap.com
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Apr 10, 2025 1:00 AM to Apr 10, 2025 04:00 AM

Date & time (CET)
Apr 10, 2025 09:00 AM to Apr 10, 2025 12:00 PM

Duration
3 hours
Posted on Mar 04, 2025 - 05:19 MST

Maintenance - Ashburn, Singapore - Virtual Private Data Center Apr 14, 2025 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Ashburn and Singapore.

Site
ASH, SIN - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Apr 14, 2025 01:00 AM to Apr 14, 2025 07:00 AM

Date & Time (CEST)
Apr 14, 2025 10:00 AM to Apr 14, 2025 4:00 PM

Duration
6 hours
Posted on Mar 24, 2025 - 03:48 MST

Maintenance - Amsterdam - Virtual Private Data Center Apr 15, 2025 01:00-09:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Amsterdam.

Site
NLD - VPDC

Product
Virtual Private Data Center

Reason
Product update / upgrade to version 4.2.1.3

Impacted components
VMware Cloud Director, VMware NSX-T

Details / Risks
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes

Date & time (MST)
Apr 15, 2025 1:00 AM to Apr 15, 2025 09:00 AM

Date & time (CEST)
Apr 15, 2025 10:00 AM to Apr 15, 2025 06:00 PM

Duration
8 hours
Posted on Mar 24, 2025 - 01:31 MST

Maintenance - Singapore - Backup as a Service (BaaS) Cloud Backup Standard / Advanced Apr 17, 2025 00:00-04:00 MST

Our engineering team will be performing a scheduled maintenance on Backup as a Service in Singapore.

Site
SIN - BaaS

Product
Cloud Backup Standard / Advanced

Reason
Product update / upgrade to version 12.3.1.1139

Impacted components
Veeam Backup & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Apr 17, 2025 00:00 AM to Apr 17, 2025 04:00 AM

Date & time (CEST)
Apr 17, 2025 09:00 AM to Apr 17, 2025 01:00 PM

Duration
4 hours
Posted on Mar 24, 2025 - 05:21 MST

Maintenance - Amsterdam - Backup as a Service (BaaS) Cloud Backup Standard / Advanced Apr 18, 2025 00:00-04:00 MST

Our engineering team will be performing a scheduled maintenance on Backup as a Service in Amsterdam.

Site
NLD - BaaS

Product
Cloud Backup Standard / Advanced

Reason
Product update / upgrade to version 12.3.1.1139

Impacted components
Veeam Backup & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Apr 18, 2025 00:00 AM to Apr 18, 2025 04:00 AM

Date & time (CEST)
Apr 18, 2025 09:00 AM to Apr 18, 2025 01:00 PM

Duration
4 hours
Posted on Mar 24, 2025 - 05:19 MST

Maintenance - Ashburn, Phoenix - Data Security Cloud Apr 21, 2025 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Apr 21, 2025 01:00 AM to Apr 21, 2025 07:00 AM

Date & Time (CEST)
Apr 21, 202510:00 AM to Apr 21, 2025 4:00 PM

Duration
6 hours
Posted on Mar 24, 2025 - 03:47 MST

Maintenance - Amsterdam, Phoenix - Virtual Private Data Center Apr 21, 2025 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
Apr 21, 2025 01:00 AM to Apr 21, 2025 07:00 AM

Date & Time (CEST)
Apr 21, 2025 10:00 AM to Apr 21, 2025 4:00 PM

Duration
6 hours
Posted on Mar 24, 2025 - 03:52 MST

Maintenance - Ashburn, Phoenix - Data Security Cloud Apr 28, 2025 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Apr 28, 2025 01:00 AM to Apr 28, 2025 07:00 AM

Date & Time (CEST)
Apr 28, 2025 10:00 AM to Apr 28, 2025 4:00 PM

Duration
6 hours
Posted on Mar 24, 2025 - 03:45 MST

Maintenance - Amsterdam, Phoenix - Virtual Private Data Center Apr 28, 2025 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
Apr 28, 2025 01:00 AM to Apr 28, 2025 07:00 AM

Date & time (CEST)
Apr 28, 2025 10:00 AM to Apr 28, 2025 4:00 PM

Duration
6 hours
Posted on Mar 24, 2025 - 03:54 MST
Apr 1, 2025
Maintenance - Phoenix - Cloud Backup Standard / Advanced
Completed - The scheduled maintenance has been completed.
Apr 1, 15:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 09:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on DSC in
Phoenix.

Site
PHX - DSC

Product
Cloud Backup Standard / Advanced

Reason
Infrastructure components patching

Impacted components
Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication

Details / Risks
"During this maintenance window, Veeam services will be stopped and backup
jobs & replications might be interrupted.
Job management using the Veeam Enterprise Manager will be unavailable.
All services will resume as soon as the maintenance is concluded."

Date & time (MST)
Apr 1, 2025 9:00 AM to Apr 1, 2025 03:00 PM

Date & time (CEST)
Apr 1, 2025 06:00 PM to Apr 2, 2025 12:00 AM

Duration
6 hours
Mar 28, 14:01 MST
Maintenance - Singapore - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Apr 1, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 01:01 MST
Scheduled - Our engineering team will be performing scheduled maintenance on Virtual Private
Data Center (VPDC) in Singapore.

Site
SIN - VPDC

Product
Virtual Private Data Center

Reason
Upgrade of vCSA and ESXi to v8.0U3d

Impacted components
VMware vCenter Appliance & ESXi

Details / Risks
During the vCenter Server appliance patching maintenance, there will be a brief
disruption affecting VMware Cloud Director, VMware Cloud Director Availability,
Veeam Backup & Recovery, and Zerto services. Services running on VMs will
not be affected. All services will resume as soon as the maintenance is
concluded.

During the ESXi patching, no downtime is expected as VMs will be migrated off
hosts while being patched.

Date & time (MST)
Apr 1, 2025 01:00 AM to Apr 1, 2025 07:00 AM

Date & time (CET)
Apr 1, 2025 09:00 AM to Apr 1, 2025 03:00 PM

Duration
6 hours per day
Mar 24, 06:29 MST
Maintenance - Ashburn - Disaster Recovery as a Service (DRaaS) VMware Cloud Director Availability
Completed - The scheduled maintenance has been completed.
Apr 1, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Disaster Recovery as a Service in Ashburn.

Site
ASH - DRaaS

Product
VMware Cloud Director Availability

Reason
Product update / upgrade to version 4.7.3.1

Impacted components
VMware Cloud Director Availability

Details / Risks
During this maintenance window, VCDA services will be stopped and replications might be interrupted.
Job management using the VMware Cloud Director plugin on , and management portal will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Apr 1, 2025 1:00 AM to Apr 1, 2025 06:00 AM

Date & time (CET)
Apr 1, 2025 09:00 AM to Apr 1, 2025 02:00 PM

Duration
5 hours
Mar 21, 03:51 MST
Mar 31, 2025
Packet Loss in Phoenix network
Resolved - This incident is now resolved and traffic is returning to normal.
Mar 31, 15:17 MST
Identified - We are experiencing packet loss in our Phoenix network, affecting BMS and COLO. Our teams have identified the issue and are working on a resolution. Additional information will be provided as soon as possible.
Mar 31, 15:13 MST
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025
Maintenance - Ashburn - Disaster Recovery as a Service (DRaaS) DRaaS
Completed - The scheduled maintenance has been completed.
Mar 28, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 09:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Disaster Recovery as a Service in Ashburn.

Reason: Infrastructure components patching

Impacted components: Veeam Cloud Connect & Replication

During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. Jobs using the ashvcc.phoenixnap.com will be unavailable. All services will resume as soon as the maintenance is concluded.
Mar 20, 12:36 MST
Mar 27, 2025
All Systems Operational
Resolved - All Systems Operational.
Mar 27, 15:29 MST
Maintenance - Phoenix - Backup as a Service (BaaS) Cloud Backup for Veeam
Completed - The scheduled maintenance has been completed.
Mar 27, 13:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 09:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Backup as a
Service in Phoenix.

Site
PHX - BaaS - PHXVCC2

Product
Cloud Backup for Veeam

Reason
Product update / upgrade to version 12.3.1.1139

Impacted components
Veeam Cloud Connect & Replication

Details / Risks
"During this maintenance window, Veeam services will be stopped and backup
jobs & replications might be interrupted.
Job management will be unavailable.
All services will resume as soon as the maintenance is concluded."

Date & time (MST)
Mar 27, 2025 9:00 AM to Mar 26, 2025 01:00 PM

Date & time (CEST)
Mar 27, 2025 06:00 PM to Mar 26, 2025 10:00 PM

Duration
4 hours
Mar 20, 10:17 MST
Maintenance - Ashburn - Backup as a Service (BaaS) Cloud Backup for Veeam
Completed - The scheduled maintenance has been completed.
Mar 27, 13:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 09:01 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Backup as a Service in Ashburn.

Site
ASH - BaaS

Product
Cloud Backup for Veeam

Reason
Product update / upgrade to version 12.3.1.1.1139

Impacted components
Veeam Cloud Connect & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the Veeam Service Provider Console ashcloudconnect.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Mar 27, 2025 9:00 AM to Mar 27, 2025 01:00 PM

Date & time (CET)
Mar 27, 2025 05:00 PM to Mar 27, 2025 09:00 PM

Duration
4 hours
Mar 21, 14:44 MST
Maintenance - Phoenix - Disaster Recovery as a Service (DRaaS) DRaaS
Completed - The scheduled maintenance has been completed.
Mar 27, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 09:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Disaster Recovery as a Service in Phoenix.

Reason: Infrastructure components patching

Impacted components: Veeam Cloud Connect & Replication

During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. Jobs using the phxvcc.phoenixnap.com will be unavailable. All services will resume as soon as the maintenance is concluded.
Mar 20, 12:34 MST
Maintenance - Singapore - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Mar 27, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 01:00 MST
Scheduled - Our engineering team will be performing scheduled maintenance on Virtual Private Data Center (VPDC) in Singapore.

Site
SIN - VPDC

Product
Virtual Private Data Center

Reason
Product update/upgrade to version 10.6.0.1

Impacted components
VMware Cloud Director, Veeam Backup & Replication, Zerto

Details / Risks
During this maintenance window, access to the vCloud Director management portal and Veeam Backup jobs might be intermittently disrupted due to service restarts.
All backups will resume immediately after the service is restarted. No existing virtual machine or storage downtime is expected.
With regards to the Zerto Virtual Replication service, all replication operations will be stopped due to service restarts. The processes will resume after the service is restarted. Bitmapsync operations and SLAs may show some errors, which will be resolved shortly after the reboot.

Date & time (MST)
Mar 27, 2025 1:00 AM to Mar 27, 2025 07:00 AM

Date & time (CEST)
Mar 27, 2025 10:00 AM to Mar 27, 2025 04:00 PM

Duration
6 hours
Mar 21, 07:20 MST
Intermittent Network Issues In Our Phoenix Node
Resolved - This incident has been resolved.
Mar 27, 06:58 MST
Update - We are continuing to work on a fix for this issue.
Mar 27, 06:05 MST
Update - We are continuing to work on a fix for this issue.
Mar 27, 05:06 MST
Update - We are continuing to work on a fix for this issue.
Mar 27, 04:05 MST
Update - We are continuing to work on a fix for this issue.
Mar 27, 03:03 MST
Update - We are continuing to work on a fix for this issue.
Mar 27, 02:05 MST
Update - We are continuing to work on a fix for this issue.
Mar 27, 01:08 MST
Update - We are continuing to work on a fix for this issue.
Mar 27, 00:01 MST
Update - We are continuing to work on a fix for this issue.
Mar 26, 23:06 MST
Update - We are continuing to work on a fix for this issue.
Mar 26, 22:00 MST
Update - We are continuing to work on a fix for this issue.
Mar 26, 21:04 MST
Update - We are continuing to work on a fix for this issue.
Mar 26, 20:14 MST
Update - We are continuing to work on a fix for this issue.
Mar 26, 18:01 MST
Update - We are continuing to work on a fix for this issue.
Mar 26, 16:50 MST
Update - We are continuing to work on a fix for this issue.
Mar 26, 15:31 MST
Update - We are continuing to work on a fix for this issue.
Mar 26, 11:31 MST
Identified - Hello,

We are currently tracking an intermittent network issue with our external connectivity service in our Phoenix location.
Our Network Engineers are investigating, further updates to follow.
Mar 26, 08:55 MST
Mar 26, 2025
Maintenance - Phoenix - Backup as a Service (BaaS) Cloud Backup for Veeam
Completed - The scheduled maintenance has been completed.
Mar 26, 15:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 11:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix.

Site
PHX - BaaS

Product
Cloud Backup for Veeam

Reason
Product update / upgrade to version 12.3.1.1139

Impacted components
Veeam Cloud Connect & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the VBO/VCC phxvbo.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Mar 26, 2025 11:00 AM to Mar 26, 2025 03:00 PM

Date & time (CET)
Mar 26, 2025 07:00 PM to Mar 26, 2025 11:00 PM

Duration
4 hours
Mar 21, 14:46 MST
Maintenance - Phoenix - Backup as a Service (BaaS) Cloud Backup for Veeam
Completed - The scheduled maintenance has been completed.
Mar 26, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 09:01 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Backup as a
Service in Phoenix.

Site
PHX - BaaS - PHXVCC

Product
Cloud Backup for Veeam

Reason
Product update / upgrade to version 12.3.1.1139

Impacted components
Veeam Cloud Connect & Replication

Details / Risks
"During this maintenance window, Veeam services will be stopped and backup
jobs & replications might be interrupted.
Job management will be unavailable.
All services will resume as soon as the maintenance is concluded."

Date & time (MST)
Mar 26, 2025 9:00 AM to Mar 26, 2025 01:00 PM

Date & time (CEST)
Mar 26, 2025 06:00 PM to Mar 26, 2025 10:00 PM

Duration
4 hours
Mar 20, 10:19 MST
Maintenance - Ashburn - Cloud Backup Standard / Advanced
Completed - The scheduled maintenance has been completed.
Mar 26, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 09:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Ashburn.

Product: Cloud Backup Standard / Advanced

Reason: Product update / upgrade to version 12.3.1.1139

Impacted components: Veeam Backup & Replication, Veeam Backup Enterprise Manager

During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. Job management using the Self-Service portal ashveeambackups.phoenixnap.com will be unavailable. All services will resume as soon as the maintenance is concluded.
Mar 20, 12:27 MST
Maintenance - Ashburn - Backup as a Service (BaaS), Cloud Backup for Veeam, and Cloud Object Storage (S3)
Completed - The scheduled maintenance has been completed.
Mar 26, 09:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 01:00 MST
Scheduled - Hello,

Our engineering team will be performing scheduled maintenance on Backup as a Service and Cloud Object Storage in Ashburn.

Site
ASH - BaaS

Product
Cloud Backup for Veeam and Cloud Object Storage (S3)

Reason
Networks and Load Balancer migration

Impacted components
Object Storage, Veeam Cloud Connect & Replication, Veeam Backup Enterprise Manager

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs and replications might be interrupted.
Job management using ashcloudconnect.phoenixnap.com and ashveeambackups.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.

During this maintenance window, Object Storage services in Ashburn may be impacted. Uploads to oseast-us-1 will be affected for a period of time during the maintenance window.

Date & time (MST)
Mar 26, 2025 1:00 AM to Mar 26, 2025 09:00 AM

Date & time (CET)
Mar 26, 2025 09:00 AM to Mar 26, 2025 05:00 PM

Duration
8 hours

Thank you for your understanding and patience as we continue to work toward
providing you with the best service possible. Our teams will take every
necessary precaution to mitigate any impact during the maintenance process.

If you have any questions about this maintenance window, please contact one of
our NOC team members at 877.749.2656 or
noc@phoenixnap.com.

Thank you,
Mar 18, 08:27 MST
Maintenance - Phoenix - Backup as a Service (BaaS) Veeam Service Provider Console
Completed - The scheduled maintenance has been completed.
Mar 26, 03:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 02:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix.

Site
PHX - BaaS

Product
Veeam Service Provider Console

Reason
Certificate renewal

Impacted components
Veeam Service Provider Console

Details / Risks
During this maintenance window job management using the URL will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Mar 26, 2025 2:00 AM to Mar 26, 2025 03:00 AM

Date & time (CET)
Mar 26, 2025 09:00 AM to Mar 26, 2025 10:00 AM

Duration
1 hours
Mar 14, 04:23 MST
Mar 25, 2025
phoenixNAP Maintenance on Bare Metal Cloud in Phoenix, Ashburn, Amsterdam, Chicago, Seattle, Austin and Singapore
Completed - The scheduled maintenance has been completed.
Mar 25, 14:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 02:00 MST
Scheduled - Valued Client,

The phoenixNAP Bare Metal Cloud (BMC) team will be conducting maintenance on our infrastructure. This may disrupt the ability to provision or perform actions on BMC servers located in Phoenix, Ashburn, Amsterdam, Chicago, Seattle, Austin, and Singapore. The maintenance will take place on Tuesday March 25th, between 8 a.m. and 8 p.m. UTC (2 a.m. and 2 p.m. MST).

This maintenance is not expected to impact your servers.

Our teams will take all necessary precautions to mitigate any prolonged disturbances outside of this service window. If you have any questions about this maintenance, please contact our NOC team at (877) 749-2656 or noc@phoenixnap.com.

Thank you for your patience and understanding as we continue to work toward providing you with the best possible service.

phoenixNAP NOC
Mar 13, 03:29 MST
Maintenance - Phoenix - Cloud Backup Standard / Advanced
Completed - The scheduled maintenance has been completed.
Mar 25, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 09:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Phoenix.

Product: Cloud Backup Standard / Advanced

Reason: Product update / upgrade to version 12.3.1.1139

Impacted components: Veeam Backup & Replication, Veeam Backup Enterprise Manager

During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. Job management using the Self-Service portal https://phxveeambackups.phoenixnap.com will be unavailable. All services will resume as soon as the maintenance is concluded.
Mar 20, 12:24 MST
Mar 24, 2025
Maintenance - Amsterdam, Phoenix - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Mar 24, 07:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
Mar 24, 2025 01:00 AM to Mar 24, 2025 07:00 AM

Date & time (CET)
Mar 24, 2025 09:00 AM to Mar 24, 2025 3:00 PM

Duration
6 hours
Feb 24, 07:34 MST
Maintenance - Ashburn, Phoenix - Data Security Cloud
Completed - The scheduled maintenance has been completed.
Mar 24, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 01:01 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Mar 24, 2025 01:00 AM to Mar 24, 2025 07:00 AM

Date & Time (CET)
Mar 24, 2025 09:00 AM to Mar 24, 2025 3:00 PM

Duration
6 hours
Feb 24, 07:35 MST
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025
Scheduled Maintenance on Encryption Management Platform in Phoenix
Completed - The scheduled maintenance has been completed.
Mar 20, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 01:00 MST
Update - Valued Client,

Our engineering team will be performing maintenance that will affect our
Encryption Management Platform (EMP) powered by Fortanix on the Phoenix Data
Security Cloud node. After this maintenance, the Data Security Manager (DSM)
will be updated to version 4.36.


Site:

Phoenix


Product:

phoenixNAP Encryption Management Platform


MST Date:

March 20, 2025

MST Time:

01:00 AM to 07:00 AM


CET Date:

March 20, 2025

CET Time:

09:00 AM to 03:00 PM


Reason:

Update of Data Security Manager (DSM) to 4.36


Affected Systems:

phoenixNAP Encrypted VM Storage (HSM) & Encryption Management Platform (EMP)


Details/Risks:

We expect no impact during this maintenance.
However, there is a risk of disruption to virtual machine encryption processes
if more than one Encryption Management Platform hosts experience issues and lose connectivity.
The ability to encrypt virtual machines will be restored once the hosts are brought back online. Access to all previously encrypted objects
will remain fully functional throughout the upgrade.


Thank you for your understanding and patience as we continue to work toward
providing you with the best service possible. Our teams will take every
necessary precaution to mitigate any impact during the maintenance process.

If you have any questions about this maintenance window, please contact one of
our NOC team members at 877.749.2656 or
noc@phoenixnap.com.

Thank you,

phoenixNAP Cloud Services Team
Mar 17, 00:28 MST
Update - We will be undergoing scheduled maintenance during this time.
Mar 11, 03:28 MST
Scheduled - Valued Client,

Our engineering team will be performing maintenance that will affect our
Encryption Management Platform (EMP) powered by Fortanix on the Phoenix Data
Security Cloud node. After this maintenance, the Data Security Manager (DSM)
will be updated to version 4.36.


Site:

Phoenix


Product:

phoenixNAP Encryption Management Platform


MST Date:

March 17, 2025

MST Time:

01:00 AM to 07:00 AM


CET Date:

March 17, 2025

CET Time:

09:00 AM to 03:00 PM


Reason:

Update of Data Security Manager (DSM) to 4.36


Affected Systems:

phoenixNAP Encrypted VM Storage (HSM) & Encryption Management Platform (EMP)


Details/Risks:

We expect no impact during this maintenance.
However, there is a risk of disruption to virtual machine encryption processes
if more than one Encryption Management Platform hosts experience issues and lose connectivity.
The ability to encrypt virtual machines will be restored once the hosts are brought back online. Access to all previously encrypted objects
will remain fully functional throughout the upgrade.


Thank you for your understanding and patience as we continue to work toward
providing you with the best service possible. Our teams will take every
necessary precaution to mitigate any impact during the maintenance process.

If you have any questions about this maintenance window, please contact one of
our NOC team members at 877.749.2656 or
noc@phoenixnap.com.

Thank you,

phoenixNAP Cloud Services Team
Mar 2, 23:01 MST
Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

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