phoenixNAP Services Status

All Systems Operational

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Check if our services are all online and see if any planned maintenance is scheduled for your system. Subscribe to receive automated updates via email or SMS.

Uptime over the past 90 days. View historical uptime.
Phoenix Operational
90 days ago
99.99 % uptime
Today
Colocation Operational
90 days ago
99.95 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Data Security Cloud (DSC) Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Managed Private Cloud (MPC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Managed Backup for Office 365 Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) – VMware Cloud Availability Operational
90 days ago
100.0 % uptime
Today
Object Storage Service (OSS) Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Ashburn Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Data Security Cloud (DSC) Operational
90 days ago
100.0 % uptime
Today
Managed Private Cloud (MPC) Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Managed Backup for Office 365 Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - VMware vCloud Availability Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Atlanta Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Austin Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Amsterdam Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Belgrade Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Chicago Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Seattle Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
phoenixNAP Client Portal (PNCP) Operational
90 days ago
100.0 % uptime
Today
PNCP API Operational
90 days ago
100.0 % uptime
Today
PNCP Login Operational
90 days ago
100.0 % uptime
Today
Fortanix Operational
90 days ago
100.0 % uptime
Today
Encryption Management Platform (Fortanix) Operational
90 days ago
100.0 % uptime
Today
Domain Name Services Operational
90 days ago
100.0 % uptime
Today
DNS Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Maintenance - Phoenix - Backup as a Service (BaaS) Managed Backup for Microsoft 365 Aug 12, 2026 09:00-13:00 MST

Hello,

Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix.

Site
PHX - DSC - BaaS

Product
Managed Backup for Microsoft 365

Reason
Product update / upgrade to version 8.5.0.1014

Impacted components
Veeam Backup for Microsoft 365

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the phx.vbm.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Aug 12, 2026 9:00 AM to Jul 29, 2026 01:00 PM

Date & time (CEST)
Aug 12, 2026 06:00 PM to Jul 29, 2026 10:00 PM

Duration
4 hours

If you have questions or concerns about this maintenance, please reach
out to our NOC team:

Phone: (877) 749-2656
Email: noc@phoenixnap.com

Thank you for your patience and continued trust as we work to deliver the best
possible service.

Sincerely,
PhoenixNAP NOC
Posted on Aug 04, 2026 - 08:28 MST

Maintenance - Ashburn - Data Security Cloud Aug 13, 2026 00:00-05:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Ashburn.

Site
ASH - DSC

Product
Data Security Cloud

Reason
Internal security fixes

Impacted components
VMware Avi Load Balancer

Details / Risks
During the maintenance, there will be a brief period where changes to the virtual services will not be allowed.
VMs and network traffic will not be affected.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Aug 13, 2026 12:00 AM to Aug 13, 2026 05:00 AM

Date & time (CEST)
Aug 13, 2026 09:00 AM to Aug 13, 2026 02:00 PM

Duration
5 hours
Posted on Jul 30, 2026 - 06:09 MST

Maintenance On BGP-COLO Routers in Phoenix Aug 13, 2026 05:00-08:00 MST

Hello,
PhoenixNAP will be conducting maintenance on our BGP-COLO routers in our Phoenix
location. The purpose of this maintenance window is to add a full routing table
to the BGP routers with which our customers peer. This change will increase the
routing table size from approximately 660,000 routes to more than 1,005,000
routes.

We advise customers who receive a full routing table from us to verify that
their peered routers can support the increased routing table size and associated
resource requirements.

During this three-hour window, we do not anticipate disruptions of service.
However, we advise you to please monitor your environment in case we experience
unexpected issues.

Our Network Engineering Team will be taking all necessary precautions to
mitigate any prolonged disturbances.

If you have any questions about this maintenance window, please contact one of
our NOC Team members at 877.749.2656 or by email at
noc@phoenixnap.com.

Thank you for your understanding and patience as we continue to work towards
providing you with the best possible service.



Date & time (MST)

Aug 13, 2026, 5:00 AM to Aug 13, 2026 08:00 AM



Date & time (CET)

Aug 13, 2026, 02:00 PM to Aug 13, 2026 5:00 PM



Duration
3 hours
Posted on Aug 04, 2026 - 15:22 MST

Maintenance - Ashburn - Data Secure Cloud Aug 18, 2026 00:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Data Secure Cloud in Ashburn.

Site
ASH - DSC

Product
vCenter Server Appliance

Reason
Patching of vCSA to v8.0U3k

Impacted components
VMware Cloud Director, VMware vCenter Server, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Zerto

Details / Risks
During the vCenter Server Appliances patching, there will be a brief disruption affecting the above services. Services running on VMs will not be affected. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Aug 18, 2026 00:00 AM to Aug 18, 2026 07:00 AM

Date & time (CEST)
Aug 18, 2026 09:00 AM to Aug 18, 2026 04:00 PM

Duration
7 hours
Posted on Jul 29, 2026 - 07:35 MST

Maintenance - Phoenix - Data Secure Cloud Aug 19, 2026 00:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Data Secure Cloud in Phoenix.

Site
PHX - DSC

Product
vCenter Server Appliance

Reason
Patching of vCSA to v8.0U3k

Impacted components
VMware Cloud Director, VMware vCenter Server, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Zerto

Details / Risks
During the vCenter Server Appliances patching, there will be a brief disruption affecting the above services. Services running on VMs will not be affected. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Aug 19, 2026 00:00 AM to Aug 19, 2026 07:00 AM

Date & time (CEST)
Aug 19, 2026 09:00 AM to Aug 19, 2026 04:00 PM

Duration
7 hours
Posted on Jul 29, 2026 - 07:33 MST

Maintenance - Amsterdam - Virtual Private Data Center Aug 21, 2026 00:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Amsterdam.

Site
NLD - VPDC

Product
vCenter Server Appliance

Reason
Patching of vCSA to v8.0u3k

Impacted components
VMware Cloud Director, VMware vCenter Server, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Zerto

Details / Risks
During the vCenter Server Appliances patching, there will be a brief disruption affecting the above services. Services running on VMs will not be affected. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Aug 21, 2026 00:00 AM to Aug 21, 2026 07:00 AM

Date & time (CET)
Aug 21, 2026 09:00 AM to Aug 21, 2026 04:00 PM

Duration
7 hours
Posted on Jul 29, 2026 - 07:30 MST

Maintenance - Singapore - Virtual Private Data Center Aug 24, 2026 00:00-07:00 MST

Body
Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Singapore.

Site
SIN - VPDC

Product
vCenter Server Appliance

Reason
Patching of vCSA to v8.0u3k

Impacted components
VMware Cloud Director, VMware vCenter Server, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Zerto

Details / Risks
During the vCenter Server Appliances patching, there will be a brief disruption affecting the above services. Services running on VMs will not be affected. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Aug 24, 2026 00:00 AM to Aug 24, 2026 07:00 AM

Date & time (CEST)
Aug 24, 2026 09:00 AM to Aug 24, 2026 04:00 PM


Duration
7 hours
Posted on Jul 29, 2026 - 07:29 MST

Maintenance - Ashburn - Virtual Private Data Center Aug 25, 2026 00:00-05:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Ashburn.

Site
ASH - VPDC

Product
vCenter Server Appliance

Reason
Patching of vCSA to v8.0U3k

Impacted components
VMware Cloud Director, VMware vCenter Server, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Zerto

Details / Risks
During the vCenter Server Appliances patching, there will be a brief disruption affecting the above services. Services running on VMs will not be affected. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Aug 25, 2026 00:00 AM to Aug 25, 2026 07:00 AM

Date & time (CEST)
Aug 25, 2026 09:00 AM to Aug 25, 2026 04:00 PM


Duration
5 hours
Posted on Jul 29, 2026 - 07:35 MST

Maintenance - Phoenix - Virtual Private Data Center Aug 26, 2026 00:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Phoenix.

Site
PHX - VPDC

Product
vCenter Server Appliance

Reason
Patching of vCSA to v8.0U3k

Impacted components
VMware Cloud Director, VMware vCenter Server, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Zerto

Details / Risks
During the vCenter Server Appliances patching, there will be a brief disruption affecting the above services. Services running on VMs will not be affected. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Aug 26, 2026 00:00 AM to Aug 26, 2026 07:00 AM

Date & time (CEST)
Aug 26, 2026 09:00 AM to Aug 26, 2026 04:00 PM

Duration
7 hours
Posted on Jul 29, 2026 - 07:34 MST

Aug 8, 2026

No incidents reported today.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

Maintenance - Ashburn
Completed - The scheduled maintenance has been completed.
Aug 5, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 02:00 MST
Scheduled - Dear Valued Client,

PhoenixNAP will be performing scheduled maintenance on core equipment at our
Ashburn location on Wednesday, August 5, 2026, from 2:00 AM to 6:00 AM MST.

As part of this maintenance, we will be upgrading the software on our core
equipment to improve overall performance and stability. During this window, you
may notice a brief, minor increase in latency as traffic is temporarily
redistributed across backup links while routing adjustments are made. We do not
anticipate any service interruptions, but we recommend monitoring your systems
for any unexpected issues during this time.

Our team will take every precaution to keep any impact within the scheduled
window. If you have questions or concerns about this maintenance, please reach
out to our NOC team:

Phone: (877) 749-2656
Email: noc@phoenixnap.com

Thank you for your patience and continued trust as we work to deliver the best
possible service.

Sincerely,
phoenixNAP NOC
Jul 24, 05:16 MST
Maintenance - Phoenix - Cloud Object Storage (S3)
Completed - The scheduled maintenance has been completed.
Aug 5, 05:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Phoenix.

Site
PHX
ASH

Product
Cloud Object Storage (S3)

Reason
Certificate renewal

Impacted components
Object Storage

Details / Risks
Minor disruption to the S3 service during service restart

Date & time (MST)
Aug 5, 2026 1:00 AM to Aug 5, 2026 05:00 AM

Date & time (CEST)
Aug 5, 2026 10:00 AM to Aug 5, 2026 02:00 PM

Duration
4 hours
Jul 27, 07:05 MST

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

Emergency Maintenance - Phoenix - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Jul 29, 08:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 05:00 MST
Scheduled - Valued Client,

Our engineering team will be performing an emergency maintenance on Virtual Private Data Center in Phoenix.

Site
PHX - VPDC

Product
vCenter Server Appliance

Reason
Administrative Maintenance

Impacted components
VMware Cloud Director, VMware vCenter Server, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Zerto

Details / Risks
During this administrative maintenance, there will be a brief disruption affecting the above services. Services running on VMs will not be affected. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Jul 29, 2026 05:00 AM to Jul 29, 2026 08:00 AM

Date & time (CEST)
Jul 29, 2026 02:00 PM to Jul 29, 2026 05:00 PM

Duration
3 hours
Jul 28, 07:07 MST
Maintenance - Ashburn - Data Security Cloud
Completed - The scheduled maintenance has been completed.
Jul 29, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 00:00 MST
Scheduled - Valued Client,

Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Ashburn.

Site
ASH - DSC

Product
Data Security Cloud

Reason
Product update / upgrade to version 30.2.7

Impacted components
VMware Advanced Load Balancer

Details / Risks
During the maintenance, there may be a brief disruption to the VIPs until service engine services are failed over to standby service engines.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Jul 29, 2026 12:00 AM to Jul 29, 2026 04:00 AM

Date & time (CEST)
Jul 29, 2026 09:00 AM to Jul 29, 2026 01:00 PM

Duration
4 hours
Jul 15, 08:03 MST

Jul 28, 2026

Maintenance - Phoenix - Data Security Cloud
Completed - The scheduled maintenance has been completed.
Jul 28, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 00:00 MST
Scheduled - Valued Client,

Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Phoenix.

Site
PHX - DSC

Product
Data Security Cloud

Reason
Product update / upgrade to version 30.2.7

Impacted components
VMware Advanced Load Balancer

Details / Risks
During the maintenance, there may be a brief disruption to the VIPs until service engine services are failed over to standby service engines.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Jul 28, 2026 12:00 AM to Jul 28, 2026 04:00 AM

Date & time (CEST)
Jul 28, 2026 09:00 AM to Jul 28, 2026 01:00 PM

Duration
4 hours
Jul 15, 08:06 MST

Jul 27, 2026

Maintenance - Amsterdam, Phoenix - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Jul 27, 07:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 01:01 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
Jul 27, 2026 01:00 AM to Jul 27, 2026 07:00 AM

Date & time (CEST)
Jul 27, 2026 10:00 AM to Jul 27, 2026 4:00 PM

Duration
6 hours
Jun 15, 01:53 MST
Maintenance - Ashburn, Phoenix - Data Security Cloud
Completed - The scheduled maintenance has been completed.
Jul 27, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 01:00 MST
Scheduled - Valued Client,

Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Jul 27, 2026 01:00 AM to Jul 27, 2026 07:00 AM

Date & Time (CEST)
Jul 27, 2026 10:00 AM to Jul 27, 2026 4:00 PM

Duration
6 hours
Jun 15, 02:37 MST

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

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