phoenixNAP Services Status

All Systems Operational

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Check if our services are all online and see if any planned maintenance is scheduled for your system. Subscribe to receive automated updates via email or SMS.

Uptime over the past 90 days. View historical uptime.
Phoenix Operational
90 days ago
99.88 % uptime
Today
Colocation Operational
90 days ago
99.98 % uptime
Today
Dedicated Servers ? Operational
90 days ago
99.98 % uptime
Today
Bare Metal Cloud Operational
90 days ago
99.98 % uptime
Today
Data Security Cloud (DSC) ? Operational
90 days ago
99.97 % uptime
Today
Virtual Private Data Center (VPDC) ? Operational
90 days ago
99.98 % uptime
Today
Managed Private Cloud (MPC) ? Operational
90 days ago
99.98 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups ? Operational
90 days ago
99.25 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
99.25 % uptime
Today
Managed Backup for Office 365 Operational
90 days ago
99.98 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
99.98 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
99.98 % uptime
Today
Disaster Recovery as a Service (DRaaS) – VMware Cloud Availability Operational
90 days ago
99.98 % uptime
Today
Object Storage Service (OSS) Operational
90 days ago
99.98 % uptime
Today
IP Services Operational
90 days ago
99.98 % uptime
Today
Ashburn Operational
90 days ago
99.88 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Data Security Cloud (DSC) ? Operational
90 days ago
100.0 % uptime
Today
Managed Private Cloud (MPC) Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Managed Backup for Office 365 ? Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - VMware vCloud Availability Operational
90 days ago
98.36 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Atlanta Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Austin Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Amsterdam Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Belgrade Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Chicago Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud ? Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Seattle Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
90 days ago
99.98 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
99.92 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
99.93 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
phoenixNAP Client Portal (PNCP) Operational
90 days ago
100.0 % uptime
Today
PNCP API Operational
90 days ago
100.0 % uptime
Today
PNCP Login Operational
90 days ago
100.0 % uptime
Today
Fortanix Operational
90 days ago
100.0 % uptime
Today
Encryption Management Platform (Fortanix) Operational
90 days ago
100.0 % uptime
Today
Domain Name Services Operational
90 days ago
100.0 % uptime
Today
DNS Services ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Maintenance - Amsterdam, Phoenix - Virtual Private Data Center Oct 20, 2025 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
Oct 20, 2025 01:00 AM to Oct 20, 2025 07:00 AM

Date & Time (CEST)
Oct 20, 2025 10:00 AM to Oct 20, 2025 4:00 PM

Duration
6 hours
Posted on Sep 24, 2025 - 00:27 MST

Maintenance - Ashburn, Phoenix - Data Security Cloud Oct 20, 2025 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Oct 20, 2025 01:00 AM to Oct 20, 2025 07:00 AM

Date & Time (CEST)
Oct 20, 202510:00 AM to Oct 20, 2025 4:00 PM

Duration
6 hours
Posted on Sep 24, 2025 - 00:35 MST

Maintenance - Ashburn - Data Security Cloud Oct 21, 2025 00:00-04:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Ashburn.

Site
ASH - DSC

Product
Data Security Cloud

Reason
Product update / upgrade to version 8.18.5

Impacted components
VMware Aria Operations

Details / Risks
During this maintenance window, Aria Operations services will be stopped.
The Operations Manager plugin in VMware Cloud Director and management portal (https://dsc-ash-vrops.phoenixnap.com) will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Oct 21, 2025 12:00 AM to Oct 21, 2025 04:00 AM

Date & time (CEST)
Oct 21, 2025 09:00 AM to Oct 21, 2025 01:00 PM

Duration
4 hours
Posted on Oct 07, 2025 - 08:00 MST

Maintenance - Ashburn - Disaster Recovery as a Service (DRaaS) Veeam Cloud Connect Replication Oct 21, 2025 13:00-17:00 MST

Our engineering team will be performing a scheduled maintenance on Disaster Recovery as a Service in Ashburn.

Site
ASH - DSC - DRaaS

Product
Veeam Cloud Connect Replication

Reason
Infrastructure components patching

Impacted components
Veeam Cloud Connect & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the ashvcc.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Oct 21, 2025 1:00 PM to Oct 21, 2025 05:00 PM

Date & time (CEST)
Oct 21, 2025 10:00 PM to Oct 22, 2025 02:00 AM

Duration
4 hours
Posted on Oct 15, 2025 - 10:51 MST

Maintenance - Ashburn - Backup as a Service (BaaS) Cloud Backup Standard / Advanced Oct 21, 2025 13:00-17:00 MST

Hello,

Our engineering team will be performing a scheduled maintenance on Disaster Recovery as a Service in Ashburn.

Site
ASH - DSC - BaaS

Product
Cloud Backup Standard / Advanced

Reason
Internal security fixes

Impacted components
Veeam Backup Enterprise Manager, Veeam Backup & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the dsc-ash-vem.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Oct 21, 2025 9:00 AM to Oct 21, 2025 01:00 PM

Date & time (CEST)
Oct 21, 2025 06:00 PM to Oct 21, 2025 10:00 PM

Duration
4 hours
Posted on Oct 15, 2025 - 13:15 MST

Maintenance - Amsterdam - VPDC Cloud Backup Standard / Advanced Oct 22, 2025 00:00-04:00 MST

Our engineering team will be performing a scheduled maintenance on VPDC in Singapore and Amsterdam.

Site
NLD - VPDC

Product
Cloud Backup Standard / Advanced

Reason
Product update / upgrade to version 12.3.2.4165

Impacted components
Veeam Backup & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Oct 22, 2025 12:00 AM to Oct 22, 2025 04:00 AM

Date & time (CEST)
Oct 22, 2025 09:00 AM to Oct 22, 2025 1:00 PM

Duration
4 hours
Posted on Oct 16, 2025 - 03:57 MST

Maintenance - Phoenix - Data Security Cloud Oct 22, 2025 00:00-04:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Ashburn.

Site
PHX - DSC

Product
Data Security Cloud

Reason
Product update / upgrade to version 8.18.5

Impacted components
VMware Aria Operations

Details / Risks
During this maintenance window, Aria Operations services will be stopped.
The Operations Manager plugin in VMware Cloud Director and management portal (https://dsc-vrphx.phoenixnap.com) will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Oct 22, 2025 12:00 AM to Oct 21, 2025 04:00 AM

Date & time (CEST)
Oct 22, 2025 09:00 AM to Oct 21, 2025 01:00 PM

Duration
4 hours
Posted on Oct 07, 2025 - 07:59 MST

Maintenance - Phoenix - Disaster Recovery as a Service (DRaaS) Veeam Cloud Connect Replication Oct 22, 2025 10:00-14:00 MST

Our engineering team will be performing a scheduled maintenance on Disaster Recovery as a Service in Phoenix.

Site
PHX - DSC - DRaaS

Product
Veeam Cloud Connect Replication

Reason
Infrastructure components patching

Impacted components
Veeam Cloud Connect & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the phxvcc.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Oct 22, 2025 10:00 AM to Oct 22, 2025 02:00 PM

Date & time (CEST)
Oct 22, 2025 07:00 PM to Oct 22, 2025 11:00 PM

Duration
4 hours
Posted on Oct 15, 2025 - 10:50 MST

Maintenance - Phoenix - Backup as a Service (BaaS) Cloud Backup Standard / Advanced Oct 22, 2025 13:00-17:00 MST

Hello,

Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix.

Site
PHX - BaaS

Product
Cloud Backup Standard / Advanced

Reason
Internal security fixes

Impacted components
Veeam Backup Enterprise Manager, Veeam Backup & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the dsc-vem.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Oct 22, 2025 9:00 AM to Oct 22, 2025 01:00 PM

Date & time (CEST)
Oct 22, 2025 06:00 PM to Oct 22, 2025 10:00 PM

Duration
4 hours
Posted on Oct 15, 2025 - 13:10 MST

Maintenance - Phoenix - Virtual Private Data Center Oct 23, 2025 00:00-08:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Phoenix.

Site
PHX - VPDC

Product
Virtual Private Data Center

Reason
Product update / upgrade to version 4.2.3.1

Impacted components
VMware NSX-T

Details / Risks
The upgrade is required to fix an important vulnerability reported by the vendor as VMSA-2025-0016. During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node. ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs. There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes.

Date & time (MST)
Oct 23, 2025 12:00 AM to Oct 23, 2025 08:00 AM

Date & time (CEST)
Oct 23, 2025 09:00 AM to Oct 23, 2025 05:00 PM

Duration
8 hours
Posted on Oct 01, 2025 - 01:20 MST

Maintenance - Singapore - VPDC Cloud Backup Standard / Advanced Oct 23, 2025 00:00-04:00 MST

Our engineering team will be performing a scheduled maintenance on VPDC in Singapore and Amsterdam.

Site
SIN - VPDC


Product
Cloud Backup Standard / Advanced

Reason
Product update / upgrade to version 12.3.2.4165

Impacted components
Veeam Backup & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Oct 23, 2025 12:00 AM to Oct 23, 2025 04:00 AM

Date & time (CEST)
Oct 23, 2025 09:00 AM to Oct 23, 2025 1:00 PM


Duration
4 hours
Posted on Oct 16, 2025 - 03:56 MST

Maintenance - Phoenix - Backup as a Service (BaaS) Cloud Backup for Veeam Oct 23, 2025 09:00-13:00 MST

Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix.

Site
PHX - BaaS

Product
Cloud Backup for Veeam

Reason
Product update / upgrade to version 12.3.2.4165

Impacted components
Veeam Cloud Connect & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the Self-Service Portal phxcloudconnect.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Oct 23, 2025 9:00 AM to Oct 23, 2025 01:00 PM

Date & time (CEST)
Oct 23, 2025 06:00 PM to Oct 23, 2025 10:00 PM

Duration
4 hours
Posted on Oct 17, 2025 - 07:55 MST

Maintenance - Phoenix - Backup as a Service (BaaS) Managed Backup for Microsoft 365 Oct 23, 2025 11:00-15:00 MST

Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix.

Site
PHX - BaaS

Product
Managed Backup for Microsoft 365

Reason
Product update / upgrade to version 12.3.2.4165

Impacted components
Veeam Backup for Microsoft 365

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the VBO/VCC - phxvbo.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Oct 23, 2025 11:00 AM to Oct 23, 2025 03:00 PM

Date & time (CEST)
Oct 23, 2025 08:00 PM to Oct 24, 2025 12:00 AM

Duration
4 hours
Posted on Oct 17, 2025 - 14:37 MST

Maintenance - Phoenix - Virtual Private Data Center Oct 24, 2025 00:00-08:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Phoenix.

Site
PHX - VPDC

Product
Virtual Private Data Center

Reason
Product update / upgrade to version 4.2.3.1

Impacted components
VMware NSX-T

Details / Risks
The upgrade is required to fix an important vulnerability reported by the vendor as VMSA-2025-0016. During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node. ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs. There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes.

Date & time (MST)
Oct 24, 2025 12:00 AM to Oct 24, 2025 08:00 AM

Date & time (CEST)
Oct 24, 2025 09:00 AM to Oct 24, 2025 05:00 PM

Duration
8 hours
Posted on Oct 01, 2025 - 01:22 MST

phoenixNAP Maintenance on Bare Metal Cloud in Singapore Oct 24, 2025 01:00-05:00 MST

Valued Client,

The phoenixNAP Bare Metal Cloud (BMC) team will be conducting maintenance on our infrastructure. This maintenance may affect network performance on BMC servers located in Singapore. However, it is not anticipated to impact server provisioning or any operations. The maintenance will take place on Friday, October 24th, 2025, between 8am and 12pm UTC (2am and 6am MDT).

Our teams will take all necessary precautions to mitigate any prolonged disturbances within this service window. If you have any questions about this maintenance, please contact our NOC team at (877) 749-2656 or [email protected].

Thank you for your patience and understanding as we continue to work toward providing you with the best possible service.

phoenixNAP NOC
Posted on Oct 17, 2025 - 01:16 MST

Maintenance - Ashburn - Backup as a Service (BaaS) Cloud Backup for Veeam Oct 24, 2025 09:00-13:00 MST

Our engineering team will be performing a scheduled maintenance on Backup as a Service in Ashburn.

Site
ASH - BaaS - VCC (ashclouconnect.phoenixnap.com)

Product
Cloud Backup for Veeam

Reason
Product update / upgrade to version 12.3.2.4165

Impacted components
Veeam Cloud Connect & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the Self-Service Portal ashcloudconnect.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Oct 24, 2025 9:00 AM to Oct 24, 2025 01:00 PM

Date & time (CEST)
Oct 24, 2025 06:00 PM to Oct 24, 2025 10:00 PM

Duration
4 hours
Posted on Oct 17, 2025 - 09:37 MST

Maintenance - Ashburn, Phoenix - Data Security Cloud Oct 27, 2025 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Oct 27, 2025 01:00 AM to Oct 27, 2025 07:00 AM

Date & Time (CEST)
Oct 27, 2025 10:00 AM to Oct 27, 2025 4:00 PM

Duration
6 hours
Posted on Sep 24, 2025 - 00:35 MST

Maintenance - Amsterdam, Phoenix - Virtual Private Data Center Oct 27, 2025 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
Oct 27, 2025 01:00 AM to Oct 27, 2025 07:00 AM

Date & time (CEST)
Oct 27, 2025 10:00 AM to Oct 27, 2025 4:00 PM

Duration
6 hours
Posted on Sep 24, 2025 - 00:28 MST

Maintenance - Amsterdam - VPDC Cloud Connect Oct 28, 2025 01:00-05:00 MST

Our engineering team will be performing a scheduled maintenance on VPDC in Singapore and Amsterdam.

Site
NLD - VPDC

Product
Cloud Backup Connect

Reason
Product update / upgrade to version 12.3.2.4165

Impacted components
Veeam Cloud Connect, Veeam Cloud Connect Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Oct 28, 2025 01:00 AM to Oct 28, 2025 05:00 AM

Date & time (CEST)
Oct 28, 2025 09:00 AM to Oct 28, 2025 1:00 PM

Duration
4 hours
Posted on Oct 16, 2025 - 04:01 MST

Maintenance - Phoenix - Data Security Cloud Oct 28, 2025 01:00-09:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Phoenix.

Site
PHX - DSC

Product
Data Security Cloud

Reason
Product update / upgrade to version 4.2.3.1

Impacted components
VMware NSX-T

Details / Risks
The upgrade is required to fix an important vulnerability reported by the vendor as VMSA-2025-0016
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes

Date & time (MST)
Oct 28-30, 2025 01:00 AM to Oct 28-30, 2025 09:00 AM

Date & time (CET)
Oct 28-30, 2025 09:00 AM to Oct 28-30, 2025 05:00 PM

Duration
8 hours
Posted on Oct 01, 2025 - 01:08 MST

Maintenance - Singapore - VPDC Cloud Connect Oct 29, 2025 01:00-05:00 MST

Our engineering team will be performing a scheduled maintenance on VPDC in Singapore and Amsterdam.

Site
SIN - VPDC

Product
Cloud Backup Connect

Reason
Product update / upgrade to version 12.3.2.4165

Impacted components
Veeam Cloud Connect, Veeam Cloud Connect Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Oct 29, 2025 01:00 AM to Oct 29, 2025 05:00 AM

Date & time (CEST)
Oct 29, 2025 09:00 AM to Oct 29, 2025 1:00 PM

Duration
4 hours
Posted on Oct 16, 2025 - 03:59 MST

Maintenance - Phoenix - Data Security Cloud Oct 29, 2025 01:00-09:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Phoenix.

Site
PHX - DSC

Product
Data Security Cloud

Reason
Product update / upgrade to version 4.2.3.1

Impacted components
VMware NSX-T

Details / Risks
The upgrade is required to fix an important vulnerability reported by the vendor as VMSA-2025-0016
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes

Date & time (MST)
Oct 29, 2025 01:00 AM to Oct 29, 2025 09:00 AM

Date & time (CET)
Oct 29, 2025 09:00 AM to Oct 29, 2025 05:00 PM

Duration
8 hours
Posted on Oct 01, 2025 - 01:10 MST

Maintenance - Phoenix - Data Security Cloud Oct 30, 2025 01:00-09:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Phoenix.

Site
PHX - DSC

Product
Data Security Cloud

Reason
Product update / upgrade to version 4.2.3.1

Impacted components
VMware NSX-T

Details / Risks
The upgrade is required to fix an important vulnerability reported by the vendor as VMSA-2025-0016
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes

Date & time (MST)
Oct 30, 2025 01:00 AM to Oct 30, 2025 09:00 AM

Date & time (CET)
Oct 30, 2025 09:00 AM to Oct 30, 2025 05:00 PM

Duration
8 hours
Posted on Oct 01, 2025 - 01:11 MST
Oct 18, 2025

No incidents reported today.

Oct 17, 2025
Maintenance - Phoenix and Ashburn - Cloud Object Storage (S3)
Completed - The scheduled maintenance has been completed.
Oct 17, 00:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 00:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Phoenix.

Site
PHX - VPDC
ASH - VPDC

Product
Cloud Object Storage (S3)

Reason
Product update / upgrade to version 8.2.2.1

Impacted components
Object Storage

Details / Risks
There may be minor disruptions in connectivity to the S3 service during its restart

Date & time (MST)
Oct 15, 2025 12:00 AM to Oct 17, 2025 12:00 AM

Date & time (CEST)
Oct 15, 2025 09:00 AM to Oct 17, 2025 09:00 AM

Duration
48 hours
Oct 9, 08:26 MST
Oct 16, 2025
Maintenance - Ashburn - Data Security Cloud
Completed - The scheduled maintenance has been completed.
Oct 16, 08:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 00:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Ashburn.

Site
ASH - DSC

Product
Data Security Cloud

Reason
Product update / upgrade to version 4.2.3.1

Impacted components
VMware NSX-T

Details / Risks
The upgrade is required to fix an important vulnerability reported by the vendor as VMSA-2025-0016
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes

Date & time (MST)
Oct 16, 2025 12:00 AM to Oct 16, 2025 08:00 AM

Date & time (CEST)
Oct 16, 2025 09:00 AM to Oct 16, 2025 05:00 PM

Duration
8 hours
Oct 1, 01:05 MST
Oct 15, 2025
Maintenance - Phoenix - Disaster Recovery as a Service (DRaaS) VMware Cloud Director Availability
Completed - The scheduled maintenance has been completed.
Oct 15, 11:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 09:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Disaster Recovery as a Service in Phoenix.

Site
PHX - DRaaS

Product
VMware Cloud Director Availability

Reason
Infrastructure components patching

Impacted components
VMware Cloud Director Availability

Details / Risks
"During this maintenance window, VCDA services will be stopped and replications might be interrupted.
Job management using the VMware Cloud Director plugin and management portal will be unavailable. dsc-ash-vcda.phoenixnap.com, and phxdscvcav.phoenixnap.com
All services will resume as soon as the maintenance is concluded."

Date & time (MST)
Oct 15, 2025 9:00 AM to Oct 15, 2025 11:00 AM

Date & time (CEST)
Oct 15, 2025 06:00 PM to Oct 15, 2025 08:00 PM

Duration
2 hours
Oct 10, 09:11 MST
Maintenance - Ashburn - Data Security Cloud
Completed - The scheduled maintenance has been completed.
Oct 15, 08:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 00:01 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Ashburn.

Site
ASH - DSC

Product
Data Security Cloud

Reason
Product update / upgrade to version 4.2.3.1

Impacted components
VMware NSX-T

Details / Risks
The upgrade is required to fix an important vulnerability reported by the vendor as VMSA-2025-0016
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes

Date & time (MST)
Oct 15, 2025 12:00 AM to Oct 15, 2025 08:00 AM

Date & time (CEST)
Oct 15, 2025 09:00 AM to Oct 15, 2025 05:00 PM

Duration
8 hours
Oct 1, 01:01 MST
Oct 14, 2025
Maintenance - Phoenix - Zerto Cloud Manager
Completed - The scheduled maintenance has been completed.
Oct 14, 14:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 09:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on VPDC in
Phoenix.

Site
PHX VPDC

Product
Zerto Cloud Manager

Reason
Upgrading infrastructure components

Impacted components
Zerto Cloud Manager / Zerto Virtual Manager

Details / Risks
"During this maintenance window, Zerto services will be stopped and
replications might be interrupted.
Job management using the Zerto Self Service Portal (ZSSP) will be unavailable.
All services will resume as soon as the maintenance is concluded."

Date & time (MST)
Oct 14th, 2025 9:00 AM to Oct 14th, 2025 14:00 PM

Date & time (CEST)
Oct 14th, 2025 06:00 PM to Oct 14th, 2025 23:00 PM

Duration
5 hours
Oct 13, 08:52 MST
Maintenance - Netherlands - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Oct 14, 08:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 00:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in the Netherlands.

Site
NLD - VPDC

Product
Virtual Private Data Center

Reason
Product update / upgrade to version 4.2.3.1

Impacted components
VMware NSX-T

Details / Risks
The upgrade is required to fix an important vulnerability reported by the vendor as VMSA-2025-0016.
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes

Date & time (MST)
Oct 14, 2025 12:00 AM to Oct 14, 2025 08:00 AM

Date & time (CEST)
Oct 14, 2025 09:00 AM to Oct 14, 2025 05:00 PM

Duration
8 hours
Oct 1, 00:43 MST
Oct 13, 2025
Maintenance - Ashburn, Singapore - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Oct 13, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Ashburn and Singapore.

Site
ASH, SIN - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Oct 13, 2025 01:00 AM to Oct 13, 2025 07:00 AM

Date & Time (CEST)
Oct 13, 2025 10:00 AM to Oct 13, 2025 4:00 PM

Duration
6 hours
Sep 24, 00:25 MST
Oct 12, 2025

No incidents reported.

Oct 11, 2025
Issue detected on backup-as-a-service in Phoenix
Resolved - We have resolved the issue on our backup-as-a-service in Phoenix. The repair process has completed and all of our systems are now back up and running. We will be monitoring the environment and storage array as needed to ensure everything is operating as expected.

If you continue to have issues or if you have any questions about this incident, feel free to reach out to [email protected].

phoenixNAP NOC / phoenixNAP Cloud Services
Oct 11, 12:48 MST
Update - Status - No change - the repair process is still actively running.

Our team has identified the issue with our backup-as-a-service in Phoenix.
Our Engineers are actively troubleshooting this with the vendor at this time to resolve this as quickly as possible.
We will provide updates as they become available. Thank you.

If you have any questions about this incident, feel free to reach out to [email protected].
Oct 10, 03:01 MST
Identified - Our team has identified the issue with our backup-as-a-service in Phoenix. Our Engineers are actively troubleshooting this with the vendor at this time to resolve this as quickly as possible. We will provide updates as they become available. Thank you.

If you have any questions about this incident, feel free to reach out to [email protected].
Oct 9, 08:33 MST
Investigating - Our team has detected an issue on our backup-as-a-service in Phoenix. We are investigating it and we will provide updates via email and this page shortly.

If you have any questions about this incident, feel free to reach out to [email protected].

phoenixNAP NOC / phoenixNAP Cloud Services
Oct 9, 07:34 MST
Connectivity Issues in Singapore
Resolved - This incident has been resolved.
Oct 11, 02:04 MST
Update - We are continuing to work on a fix for this issue.
Oct 11, 02:02 MST
Update - Hello,

This issue has been resolved based on our monitoring systems and confirmations from our customers.

f you have any questions about this incident, feel free to reach out to [email protected].
Oct 11, 02:00 MST
Update - We’ve implemented a fix that has partially restored functionality for some customers. Our team is continuing to monitor the situation and working to ensure full resolution. We’re actively engaging with affected customers to verify service recovery and will share further updates as we make progress.
Oct 11, 00:42 MST
Update - We encountered an unexpected issue at one of our data centers that is currently impacting services.
Our team has identified the cause and is actively working to implement a fix.
Oct 10, 22:45 MST
Identified - We encountered an unexpected issue at one of our data centers that is currently impacting services. Our team has identified the cause and is actively working to implement a fix.
Oct 10, 21:58 MST
Update - We are continuing to investigate this issue in our Singapore datacenter. Our engineers are investigating. More updates will follow...
Oct 10, 21:36 MST
Update - We have identified network disrupting issues in our Singapore datacenter. Our engineers are investigating. More updates will follow...
Oct 10, 21:04 MST
Investigating - We have identified network disrupting issues in our Singapore datacenter. Our engineers are investigating. More updates will follow...
Oct 10, 20:58 MST
Oct 10, 2025
Oct 9, 2025
Maintenance - Singapore - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Oct 9, 08:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 00:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Singapore.

Site
SIN - VPDC

Product
Virtual Private Data Center

Reason
Product update / upgrade to version 4.2.3.1

Impacted components
VMware NSX-T

Details / Risks
The upgrade is required to fix an important vulnerability reported by the vendor as VMSA-2025-0016.
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes

Date & time (MST)
Oct 9, 2025 12:00 AM to Oct 9, 2025 08:00 AM

Date & time (CEST)
Oct 9, 2025 09:00 AM to Oct 9, 2025 05:00 PM

Duration
8 hours
Oct 1, 00:41 MST
Oct 8, 2025
Maintenance - Ashburn - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Oct 8, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 00:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Ashburn.

Site
ASH - VPDC

Product
Virtual Private Data Center

Reason
Product update / upgrade to version 7.0.3.02500

Impacted components
VMware Cloud Director, VMware vCenter Server, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Zerto

Details / Risks
During the vCenter Server Appliances patching, there will be a brief disruption affecting the above services

Date & time (MST)
Oct 8, 2025 12:00 AM to Oct 8, 2025 04:00 AM

Date & time (CEST)
Oct 8, 2025 09:00 AM to Oct 8, 2025 01:00 PM

Duration
4 hours
Sep 30, 01:53 MST
Oct 7, 2025
Maintenance - Phoenix - VPDC Cloud Connect
Completed - The scheduled maintenance has been completed.
Oct 7, 13:41 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 12:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on VPDC in Phoenix.

Site
PHX - VPDC

Product
Cloud Backup Connect

Reason
Certificate Renewal

Impacted components
Veeam Cloud Connect

Details / Risks
During this maintenance window, Veeam services will be stopped and replications might be interrupted. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Oct 7, 2025 12:00 AM to Oct 7, 2025 02:00 AM

Date & time (CEST)
Oct 7, 2025 09:00 AM to Oct 7, 2025 11:00 AM

Duration
2 hours
Sep 18, 02:12 MST
Scheduled Maintenance Notice – Amsterdam Data Center
Completed - The scheduled maintenance has been completed.
Oct 7, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 02:00 MST
Scheduled - PhoenixNAP will be performing scheduled maintenance on core equipment at our
Amsterdam location on Tuesday, October 7, 2025, from 11:00 a.m. to 3:00 p.m. CET
(2:00 a.m. to 6:00 a.m. MST).

This maintenance is part of our ongoing efforts to expand capacity and improve
the performance of our core infrastructure. While no service interruptions are
expected, we recommend customers monitor their systems for any unexpected
behavior. Our Network Engineering Team will implement all necessary precautions
to minimize the risk of disruption.

For any questions or concerns, please contact our NOC team at 877.749.2656 or
[email protected].

We appreciate your patience and understanding as we work to further enhance the
reliability and quality of our services.
Oct 1, 04:57 MST
Scheduled Maintenance - BGP Colo Speaker reboot
Completed - The scheduled maintenance has been completed.
Oct 7, 03:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 01:00 MST
Scheduled - PhoenixNAP will be performing scheduled maintenance on core BGP infrastructure in our Phoenix data center. This maintenance will involve management module failover and reboot procedures to address stability and access issues observed on one of our BGP colo speakers.

Date: Tuesday, October 7, 2025
Time: 1:00 a.m. - 3:00 a.m. MST
Peer IP: 108.170.0.3 PNAP side
Impact: During the maintenance window, customers will experience brief BGP loss of neighbor and subsequently in connectivity. Customers with redundant BGP peering configured should not see impact.

Our Network Engineering Team will take all necessary precautions to minimize disruption and will closely monitor systems during and after the maintenance. For any questions or concerns, please contact our NOC at 877.749.2656 or [email protected].

We appreciate your patience and understanding as we perform this maintenance to ensure the continued stability and reliability of our services.
Oct 3, 01:18 MST
Oct 6, 2025
Maintenance - Ashburn, Singapore - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Oct 6, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Ashburn and Singapore.

Site
ASH, SIN - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Oct 6, 2025 01:00 AM to Oct 6, 2025 07:00 AM

Date & Time (CEST)
Oct 6, 2025 10:00 AM to Oct 6, 2025 4:00 PM

Duration
6 hours
Sep 24, 00:24 MST
Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

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