phoenixNAP Services Status

All Systems Operational

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Check if our services are all online and see if any planned maintenance is scheduled for your system. Subscribe to receive automated updates via email or SMS.

Phoenix Operational
90 days ago
99.98 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
99.77 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Data Security Cloud (DSC) Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Managed Private Cloud (MPC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Managed Backup for Office 365 Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) – VMware Cloud Availability Operational
90 days ago
100.0 % uptime
Today
Object Storage Service (OSS) Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Ashburn Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Data Security Cloud (DSC) Operational
90 days ago
100.0 % uptime
Today
Managed Private Cloud (MPC) Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Managed Backup for Office 365 Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - VMware vCloud Availability Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Atlanta Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Austin Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Amsterdam Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Belgrade Operational
90 days ago
99.97 % uptime
Today
Colocation Operational
90 days ago
99.97 % uptime
Today
Dedicated Servers Operational
90 days ago
99.97 % uptime
Today
IP Services Operational
90 days ago
99.97 % uptime
Today
Chicago Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Seattle Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
phoenixNAP Client Portal (PNCP) Operational
90 days ago
100.0 % uptime
Today
PNCP API Operational
90 days ago
100.0 % uptime
Today
PNCP Login Operational
90 days ago
100.0 % uptime
Today
Fortanix Operational
90 days ago
100.0 % uptime
Today
Encryption Management Platform (Fortanix) Operational
90 days ago
100.0 % uptime
Today
Domain Name Services Operational
90 days ago
100.0 % uptime
Today
DNS Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Maintenance - Phoenix - Data Security Cloud Mar 10, 2026 01:00-09:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Phoenix.

Site
PHX - DSC

Product
Data Security Cloud

Reason
Product update / upgrade to version 4.2.3.3

Impacted components
VMware NSX-T

Details / Risks
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes

Date & time (MST)
Mar 10, 2026 1:00 AM to Mar 10, 2026 09:00 AM
Date & time (CET)
Mar 10, 2026 09:00 AM to Mar 10, 2026 05:00 PM

Duration
8 hours

Posted on Feb 11, 2026 - 02:26 MST

Maintenance - Ashburn - Disaster Recovery as a Service (DRaaS) Zerto Mar 10, 2026 09:00-13:00 MST

Our engineering team will be performing a scheduled maintenance on Disaster Recovery as a Service in Ashburn.

Site
ASH - DRaaS

Product
Zerto

Reason
Internal security fixes

Impacted components
Zerto

Details / Risks
"During this maintenance window, Zerto services will be stopped and replications might be interrupted.
Job management using the management portal ashdr.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded."

Date & time (MST)
Mar 10, 2026 9:00 AM to Mar 10, 2026 01:00 PM

Date & time (CET)
Mar 10, 2026 05:00 PM to Mar 10, 2026 09:00 PM

Duration
4 hours

Posted on Mar 03, 2026 - 12:36 MST

Maintenance - Ashburn - Data Security Cloud Mar 11, 2026 00:00-06:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Ashburn.

Site
ASH - DSC

Product
Data Security Cloud

Reason
Product update / upgrade to version 8.18.6

Impacted components
VMware Aria Operations

Details / Risks
During this maintenance window, Aria Operations services will be stopped.
The Operations Manager plugin in VMware Cloud Director will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Mar 11, 2026 12:00 AM to Mar 11, 2026 06:00 AM

Date & time (CET)
Mar 11, 2026 08:00 AM to Mar 11, 2026 02:00 PM

Duration
6 hours

Posted on Feb 25, 2026 - 02:08 MST

Maintenance - Phoenix - Data Security Cloud Mar 11, 2026 01:00-09:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Phoenix.

Site
PHX - DSC

Product
Data Security Cloud

Reason
Product update / upgrade to version 4.2.3.3

Impacted components
VMware NSX-T

Details / Risks
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes

Date & time (MST)
Mar 11, 2026 1:00 AM to Mar 11, 2026 09:00 AM
Date & time (CET)
Mar 11, 2026 09:00 AM to Mar 11, 2026 05:00 PM

Duration
8 hours

Posted on Feb 11, 2026 - 02:27 MST

Maintenance - Phoenix - Data Security Cloud Mar 11, 2026 04:00-10:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Phoenix.

Site
PHX - DSC

Product
Data Security Cloud

Reason
Product update / upgrade to version 8.18.6

Impacted components
VMware Aria Operations

Details / Risks
During this maintenance window, Aria Operations services will be stopped.
The Operations Manager plugin in VMware Cloud Director will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Mar 11, 2026 04:00 AM to Mar 11, 2026 10:00 AM

Date & time (CET)
Mar 11, 2026 12:00 PM to Mar 11, 2026 06:00 PM

Duration
6 hours

Posted on Feb 25, 2026 - 02:09 MST

Maintenance - Netherlands - Virtual Private Data Center Mar 12, 2026 01:00-09:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Netherlands.

Site
NLD - VPDC

Product
Virtual Private Data Center

Reason
Product update / upgrade to version 4.2.3.3

Impacted components
VMware NSX-T

Details / Risks
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes

Date & time (MST)
Mar 12, 2026 1:00 AM to Mar 12, 2026 09:00 AM

Date & time (CET)
Mar 12, 2026 09:00 AM to Mar 12, 2026 05:00 PM

Duration
8 hours

Posted on Feb 11, 2026 - 02:08 MST

Maintenance - Ashburn - Data Security Cloud Mar 17, 2026 01:00-09:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Ashburn.

Site
ASH - DSC

Product
Data Security Cloud

Reason
Product update / upgrade to version 4.2.3.3

Impacted components
VMware NSX-T

Details / Risks
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes

Date & time (MST)
Mar 17, 2026 1:00 AM to Mar 17, 2026 09:00 AM
Date & time (CET)
Mar 17, 2026 09:00 AM to Mar 17, 2026 05:00 PM

Duration
8 hours

Posted on Feb 11, 2026 - 02:28 MST

Maintenance - Phoenix - Virtual Private Data Center Mar 17, 2026 01:00-08:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Phoenix.

Site
PHX - VPDC

Product
vCenter Server Appliance

Reason
Patching of vCSA to v8.0U3i

Impacted components
VMware Cloud Director, VMware vCenter Server, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Zerto

Details / Risks
During the vCenter Server Appliances patching, there will be a brief disruption affecting the above services. Services running on VMs will not be affected. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Mar 17, 2026 01:00 AM to Mar 17, 2026 08:00 AM

Date & time (CEST)
Mar 17, 2026 09:00 AM to Mar 17, 2026 04:00 PM

Duration
7 hours

Posted on Feb 27, 2026 - 04:12 MST

phoenixNAP Maintenance on Bare Metal Cloud in Chicago Mar 17, 2026 02:00-14:00 MST

Valued Client,

The phoenixNAP Bare Metal Cloud (BMC) team will be conducting maintenance on our
infrastructure. This may disrupt the ability to provision or perform actions on
BMC servers located in Chicago. The maintenance will take place on Tuesday
March 17th, between 9 a.m. and 9 p.m. UTC (2 a.m. and 2 p.m. MST).

This maintenance is not expected to impact your servers.

Our teams will take all necessary precautions to mitigate any prolonged
disturbances outside of this service window. If you have any questions about
this maintenance, please contact our NOC team at (877) 749-2656 or
[email protected].

Thank you for your patience and understanding as we continue to work toward
providing you with the best possible service.

Posted on Mar 09, 2026 - 04:23 MST

phoenixNAP Maintenance on Bare Metal Cloud in Ashburn Mar 17, 2026 02:00-14:00 MST

Valued Client,

The phoenixNAP Bare Metal Cloud (BMC) team will be conducting maintenance on our
infrastructure. This may disrupt the ability to provision or perform actions on
BMC servers located in Ashburn. The maintenance will take place on Tuesday
March 17th, between 9 a.m. and 9 p.m. UTC (2 a.m. and 2 p.m. MST).

This maintenance is not expected to impact your servers.

Our teams will take all necessary precautions to mitigate any prolonged
disturbances outside of this service window. If you have any questions about
this maintenance, please contact our NOC team at (877) 749-2656 or
[email protected].

Thank you for your patience and understanding as we continue to work toward
providing you with the best possible service.

phoenixNAP NOC

Posted on Mar 09, 2026 - 04:20 MST

Maintenance - US - Backup as a Service (BaaS) Veeam Service Provider Console Mar 17, 2026 09:00-10:00 MST

Hello,

Our engineering team will be performing a scheduled maintenance on our US Veeam Service Provider Console

Site
US - BaaS - Cloud Backup for Veeam

Product
Veeam Service Provider Console

Reason
Certificate renewal

Impacted components
Veeam Service Provider Console

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the https://us.vspc.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Mar 17, 2026 9:00 AM to Mar 17, 2026 10:00 AM

Date & time (CET)
Mar 17, 2026 05:00 PM to Mar 17, 2026 06:00 PM

Duration
1 hours

If you have any questions about this maintenance window, please contact one of
our NOC Team members at 877.749.2656 or by email at
[email protected].

Posted on Mar 04, 2026 - 14:44 MST

Maintenance - Singapore - Virtual Private Data Center Mar 18, 2026 01:00-08:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Singapore.

Site
SIN - VPDC

Product
vCenter Server Appliance

Reason
Patching of vCSA to v8.0u3i

Impacted components
VMware Cloud Director, VMware vCenter Server, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Zerto

Details / Risks
During the vCenter Server Appliances patching, there will be a brief disruption affecting the above services. Services running on VMs will not be affected. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Mar 18, 2026 01:00 AM to Mar 18, 2026 08:00 AM

Date & time (CEST)
Mar 18, 2026 09:00 AM to Mar 18, 2026 04:00 PM

Duration
7 hours

Posted on Feb 27, 2026 - 04:14 MST

Maintenance - Ashburn - Data Security Cloud Mar 18, 2026 01:00-09:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Ashburn.

Site
ASH - DSC

Product
Data Security Cloud

Reason
Product update / upgrade to version 4.2.3.3

Impacted components
VMware NSX-T

Details / Risks
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes

Date & time (MST)
Mar 18, 2026 1:00 AM to Mar 18, 2026 09:00 AM
Date & time (CET)
Mar 18, 2026 09:00 AM to Mar 18, 2026 05:00 PM

Duration
8 hours

Posted on Feb 11, 2026 - 02:29 MST

Maintenance - Ashburn - Virtual Private Data Center Mar 23, 2026 01:00-06:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Ashburn.

Site
ASH - VPDC

Product
vCenter Server Appliance

Reason
Patching of vCSA to v8.0U3i

Impacted components
VMware Cloud Director, VMware vCenter Server, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Zerto

Details / Risks
During the vCenter Server Appliances patching, there will be a brief disruption affecting the above services. Services running on VMs will not be affected. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Mar 23, 2026 01:00 AM to Mar 23, 2026 08:00 AM

Date & time (CEST)
Mar 23, 2026 09:00 AM to Mar 23, 2026 04:00 PM

Duration
5 hours

Posted on Feb 27, 2026 - 04:13 MST

Maintenance - Amsterdam - Virtual Private Data Center Mar 24, 2026 01:00-08:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Amsterdam.

Site
NLD - VPDC

Product
vCenter Server Appliance

Reason
Patching of vCSA to v8.0u3i

Impacted components
VMware Cloud Director, VMware vCenter Server, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Zerto

Details / Risks
During the vCenter Server Appliances patching, there will be a brief disruption affecting the above services. Services running on VMs will not be affected. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Mar 24, 2026 01:00 AM to Mar 24, 2026 08:00 AM

Date & time (CET)
Mar 24, 2026 09:00 AM to Mar 24, 2026 04:00 PM

Duration
7 hours

Posted on Feb 27, 2026 - 04:14 MST

Maintenance - Ashburn - Virtual Private Data Center Mar 24, 2026 01:00-09:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Ashburn.

Site
ASH - VPDC

Product
Virtual Private Data Center

Reason
Product update / upgrade to version 4.2.3.3

Impacted components
VMware NSX-T

Details / Risks
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes

Date & time (MST)
Mar 24, 2026 1:00 AM to Mar 24, 2026 09:00 AM
Date & time (CET)
Mar 24, 2026 09:00 AM to Mar 24, 2026 05:00 PM

Duration
8 hours

Posted on Feb 11, 2026 - 02:19 MST

Maintenance - Ashburn - Data Secure Cloud Mar 25, 2026 01:00-08:00 MST

Our engineering team will be performing a scheduled maintenance on Data Secure Cloud in Ashburn.

Site
ASH - DSC

Product
vCenter Server Appliance

Reason
Patching of vCSA to v8.0U3i

Impacted components
VMware Cloud Director, VMware vCenter Server, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Zerto

Details / Risks
During the vCenter Server Appliances patching, there will be a brief disruption affecting the above services. Services running on VMs will not be affected. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Mar 25, 2026 01:00 AM to Mar 25, 2026 08:00 AM

Date & time (CEST)
Mar 25, 2026 09:00 AM to Mar 25, 2026 04:00 PM

Duration
7 hours

Posted on Feb 27, 2026 - 04:09 MST

Maintenance - Ashburn - Virtual Private Data Center Mar 25, 2026 01:00-09:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Ashburn.

Site
ASH - VPDC

Product
Virtual Private Data Center

Reason
Product update / upgrade to version 4.2.3.3

Impacted components
VMware NSX-T

Details / Risks
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes

Date & time (MST)
Mar 25, 2026 1:00 AM to Mar 25, 2026 09:00 AM
Date & time (CET)
Mar 25, 2026 09:00 AM to Mar 25, 2026 05:00 PM

Duration
8 hours

Posted on Feb 11, 2026 - 02:20 MST

Maintenance - Phoenix - Data Secure Cloud Mar 26, 2026 01:00-08:00 MST

Our engineering team will be performing a scheduled maintenance on Data Secure Cloud in Phoenix.

Site
PHX - DSC

Product
vCenter Server Appliance

Reason
Patching of vCSA to v8.0U3i

Impacted components
VMware Cloud Director, VMware vCenter Server, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Zerto

Details / Risks
During the vCenter Server Appliances patching, there will be a brief disruption affecting the above services. Services running on VMs will not be affected. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Mar 26, 2026 01:00 AM to Mar 26, 2026 08:00 AM

Date & time (CEST)
Mar 26, 2026 09:00 AM to Mar 26, 2026 04:00 PM

Duration
7 hours

Posted on Feb 27, 2026 - 04:11 MST

Maintenance - Phoenix - Virtual Private Data Center Apr 1, 2026 01:00-09:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Phoenix.

Site
PHX - VPDC

Product
Virtual Private Data Center

Reason
Product update / upgrade to version 4.2.3.3

Impacted components
VMware NSX-T

Details / Risks
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes

Date & time (MST)
Apr 1, 2026 1:00 AM to Apr 1, 2026 09:00 AM
Date & time (CET)
Apr 1, 2026 09:00 AM to Apr 1, 2026 05:00 PM

Duration
8 hours

Posted on Feb 11, 2026 - 02:22 MST

Maintenance - Phoenix - Virtual Private Data Center Apr 2, 2026 01:00-09:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Phoenix.

Site
PHX - VPDC

Product
Virtual Private Data Center

Reason
Product update / upgrade to version 4.2.3.3

Impacted components
VMware NSX-T

Details / Risks
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes

Date & time (MST)
Apr 2, 2026 1:00 AM to Apr 2, 2026 09:00 AM
Date & time (CET)
Apr 2, 2026 09:00 AM to Apr 2, 2026 05:00 PM

Duration
8 hours

Posted on Feb 11, 2026 - 02:23 MST
Mar 9, 2026
Completed - The scheduled maintenance has been completed.
Mar 9, 09:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Phoenix.

Site
PHX - DSC

Product
Data Security Cloud

Reason
Product update / upgrade to version 4.2.3.3

Impacted components
VMware NSX-T

Details / Risks
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes

Date & time (MST)
Mar 9, 2026 1:00 AM to Mar 9, 2026 09:00 AM
Date & time (CET)
Mar 9, 2026 09:00 AM to Mar 9, 2026 05:00 PM

Duration
8 hours

Feb 11, 02:25 MST
Completed - The scheduled maintenance has been completed.
Mar 9, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 04:00 MST
Scheduled - Valued Client,

The phoenixNAP Bare Metal Cloud (BMC) team will be conducting maintenance on our
infrastructure. This may disrupt the ability to provision or perform actions on
BMC servers located in Phoenix. The maintenance will take place on Monday March
9th, between 11 a.m. and 1 p.m. UTC (4 a.m. and 6 a.m. MST).

This maintenance is not expected to impact your servers.

Our teams will take all necessary precautions to mitigate any prolonged
disturbances outside of this service window. If you have any questions about
this maintenance, please contact our NOC team at (877) 749-2656 or
[email protected].

Thank you for your patience and understanding as we continue to work toward
providing you with the best possible service.

Mar 6, 04:41 MST
Completed - The scheduled maintenance has been completed.
Mar 9, 02:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 00:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on VPDC in Singapore.

Site
SIN - VPDC

Product
Cloud Backup Connect

Reason
Certificate Renewal

Impacted components
Veeam Cloud Connect

Details / Risks
During this maintenance window, Veeam services will be stopped and replications might be interrupted. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Mar 9, 2026 12:00 AM to Mar 9, 2026 02:00 AM

Date & time (CEST)
Mar 9, 2026 09:00 AM to Mar 9, 2026 11:00 AM

Duration
2 hours

Feb 23, 06:14 MST
Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026
Completed - The scheduled maintenance has been completed.
Mar 5, 14:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 10:00 MST
Scheduled - Dear Valued Client,


phoenixNAP will be conducting a maintenance on our Dedicated Servers
infrastructure in our Singapore location. The purpose of this maintenance window
is to address an issue with one of our core routers.


During this four-hour window, we do not anticipate disruptions of service.
However, we advise you to please monitor your environment in case we experience
unexpected issues.

Our Network Engineering Team will be taking all necessary precautions to
mitigate any prolonged disturbances.



If you have any questions about this maintenance window, please contact one of
our NOC Team members at 877.749.2656 or by email at
[email protected].


Thank you for your understanding and patience as we continue to work towards
providing you with the best possible service.



Date & time (MST)

Mar 5, 2026, 10:00 AM to Mar 5, 2026 02:00 PM



Date & time (CET)

Mar 5, 2026, 06:00 PM to Mar 5, 2026 10:00 PM



Duration

4 hours

Mar 2, 12:07 MST
Completed - The scheduled maintenance has been completed.
Mar 5, 09:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Singapore.

Site
SIN - VPDC

Product
Virtual Private Data Center

Reason
Product update / upgrade to version 4.2.3.3

Impacted components
VMware NSX-T

Details / Risks
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes

Date & time (MST)
Mar 5, 2026 1:00 AM to Mar 5, 2026 09:00 AM

Date & time (CET)
Mar 5, 2026 09:00 AM to Mar 5, 2026 05:00 PM

Duration
8 hours

Feb 11, 02:06 MST
Mar 4, 2026
Completed - The scheduled maintenance has been completed.
Mar 4, 16:15 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 14:45 MST
Scheduled - Hello,

Our engineering team will be performing a scheduled maintenance on Disaster Recovery as a Service in Singapore.

Site
SIN/NLD - DRaaS

Product
Zerto

Reason
Internal security fixes

Impacted components
Zerto

Details / Risks
"During this maintenance window, Zerto services will be stopped and replications might be interrupted.
Job management using the management portal sindr.phoenixnap.com and nlddr.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded."

Date & time (MST)
Mar 4, 2026 9:00 AM to Mar 4, 2026 04:00 PM



If you have any questions about this maintenance window, please contact one of
our NOC Team members at 877.749.2656 or by email at
[email protected].

Thank you,

Mar 4, 14:38 MST
Mar 3, 2026
Completed - The scheduled maintenance has been completed.
Mar 3, 11:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 09:00 MST
Scheduled - Hello,

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Phoenix.

Site
PHX - VPDC

Product
Cloud Backup for Veeam

Reason
Certificate renewal

Impacted components
Veeam Cloud Connect & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the phxcloudconnect2.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Mar 3, 2026 9:00 AM to Mar 3, 2026 11:00 AM

Date & time (CET)
Mar 3, 2026 05:00 PM to Mar 3, 2026 07:00 PM

Duration
2 hours

Thank you for your patience and understanding as we continue to work toward
providing you with the best possible service.

Feb 25, 13:54 MST
Completed - The scheduled maintenance has been completed.
Mar 3, 10:12 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 02:00 MST
Scheduled - Valued Client,

The phoenixNAP Bare Metal Cloud (BMC) team will be conducting maintenance on our
infrastructure. This may disrupt the ability to provision or perform actions on
BMC servers located in Singapore. The maintenance will take place on Tuesday
March 3rd, between 9 a.m. and 9 p.m. UTC (2 a.m. and 2 p.m. MST).

This maintenance is not expected to impact your servers.

Our teams will take all necessary precautions to mitigate any prolonged
disturbances outside of this service window. If you have any questions about
this maintenance, please contact our NOC team at (877) 749-2656 or
[email protected].

Thank you for your patience and understanding as we continue to work toward
providing you with the best possible service.

phoenixNAP NOC

Feb 24, 04:04 MST
Mar 2, 2026
Resolved - This incident has been resolved.
Mar 2, 06:39 MST
Update - Our engineering teams have identified and resolved the problem.
Mar 2, 06:37 MST
Investigating - Company: phoenixNAP
Site: PHX - VPDC
Product: Virtual Private Data Center

We are currently investigating an issue causing increased latency and
intermittent timeouts when accessing and interacting with the VMware Cloud
Director portal (https://vpdc.phoenixnap.com). Our engineering teams are
actively working to identify and resolve the problem. Further updates will be
provided as they become available.

Mar 2, 03:22 MST
Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026

No incidents reported.

Feb 25, 2026
Completed - The scheduled maintenance has been completed.
Feb 25, 05:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 03:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Phoenix.

Site
PHX - VPDC

Product
VMware Cloud Director Availability

Reason
Certificate renewal

Impacted components
VMware Cloud Director Availability

Details / Risks
During this maintenance window, VCDA services will be stopped and replications might be interrupted.
Job management using the VMware Cloud Director plugin and management portal will be unavailable.
vpdc-phx-vcda.phoenixnap.com
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Feb 25, 2026 01:00 AM to Feb 25, 2026 03:00 AM

Date & time (CET)
Feb 25, 2026 09:00 AM to Feb 25, 2026 11:00 AM

Duration
2 hours

Feb 11, 03:55 MST
Feb 24, 2026

No incidents reported.

Feb 23, 2026
Completed - The scheduled maintenance has been completed.
Feb 23, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Feb 23, 2026 01:00 AM to Feb 23, 2026 07:00 AM

Date & Time (CET)
Feb 23, 2026 09:00 AM to Feb 23, 2026 3:00 PM

Duration
6 hours

Jan 16, 08:04 MST
Completed - The scheduled maintenance has been completed.
Feb 23, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
Feb 23, 2026 01:00 AM to Feb 23, 2026 07:00 AM

Date & time (CET)
Feb 23, 2026 09:00 AM to Feb 23, 2026 3:00 PM

Duration
6 hours

Jan 16, 08:00 MST
Completed - The scheduled maintenance has been completed.
Feb 23, 03:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 02:30 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Phoenix.

Site
PHX - VPDC

Product
Cloud Backup for Veeam

Reason
Emergency - Veeam Cloud Connect Service Maintenance

Impacted components
Veeam Cloud Connect & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the us.vspc.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Feb 23, 2026 2:30 AM to Feb 23, 2026 3:30 AM

Date & time (CEST)
Feb 23, 2026 10:30 AM to Feb 23, 2026 11:30 AM

Duration
1 hour

Feb 23, 02:27 MST