phoenixNAP Services Status

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Check if our services are all online and see if any planned maintenance is scheduled for your system. Subscribe to receive automated updates via email or SMS.

Uptime over the past 90 days. View historical uptime.
Phoenix Operational
90 days ago
99.98 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
99.77 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Data Security Cloud (DSC) Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Managed Private Cloud (MPC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Managed Backup for Office 365 Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) – VMware Cloud Availability Operational
90 days ago
100.0 % uptime
Today
Object Storage Service (OSS) Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Ashburn Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Data Security Cloud (DSC) Operational
90 days ago
100.0 % uptime
Today
Managed Private Cloud (MPC) Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Managed Backup for Office 365 Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - VMware vCloud Availability Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Atlanta Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Austin Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Amsterdam Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Belgrade Operational
90 days ago
99.97 % uptime
Today
Colocation Operational
90 days ago
99.97 % uptime
Today
Dedicated Servers Operational
90 days ago
99.97 % uptime
Today
IP Services Operational
90 days ago
99.97 % uptime
Today
Chicago Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Seattle Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
phoenixNAP Client Portal (PNCP) Operational
90 days ago
100.0 % uptime
Today
PNCP API Operational
90 days ago
100.0 % uptime
Today
PNCP Login Operational
90 days ago
100.0 % uptime
Today
Fortanix Operational
90 days ago
100.0 % uptime
Today
Encryption Management Platform (Fortanix) Operational
90 days ago
100.0 % uptime
Today
Domain Name Services Operational
90 days ago
100.0 % uptime
Today
DNS Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Maintenance - Phoenix - Backup as a Service (BaaS) Cloud Backup for Veeam Feb 12, 2026 08:00-14:00 MST

Scheduled - Hello,

Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix.

Site
PHX - BaaS

Product
Cloud Backup for Veeam

Reason
Storage Updates

Impacted components
Lenovo storage array, Veeam Backup & Replication, Veeam Cloud Connect & Replication

Details / Risks
During this maintenance window, storage paths will be disconnected and backup jobs & replications might be interrupted.
All paths will resume as soon as the maintenance is concluded.

Date & time (MST)
Feb 12, 2026 8:00 AM to Feb 12, 2026 02:00 PM

Date & time (CET)
Feb 12, 2026 04:00 PM to Feb 12, 2026 10:00 PM

Duration
6 hours
Feb 09, 2026 - 12:45 MST

Maintenance - Amsterdam, Phoenix - Virtual Private Data Center Feb 16, 2026 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
Feb 16, 2026 01:00 AM to Feb 16, 2026 07:00 AM

Date & Time (CET)
Feb 16, 2026 09:00 AM to Feb 16, 2026 3:00 PM

Duration
6 hours
Posted on Jan 16, 2026 - 07:59 MST

Maintenance - Ashburn, Phoenix - Data Security Cloud Feb 16, 2026 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Feb 16, 2026 01:00 AM to Feb 16, 2026 07:00 AM

Date & Time (CET)
Feb 16, 202609:00 AM to Feb 16, 2026 3:00 PM

Duration
6 hours
Posted on Jan 16, 2026 - 08:02 MST

Maintenance - Ashburn, Phoenix - Data Security Cloud Feb 23, 2026 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Feb 23, 2026 01:00 AM to Feb 23, 2026 07:00 AM

Date & Time (CET)
Feb 23, 2026 09:00 AM to Feb 23, 2026 3:00 PM

Duration
6 hours
Posted on Jan 16, 2026 - 08:04 MST

Maintenance - Amsterdam, Phoenix - Virtual Private Data Center Feb 23, 2026 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
Feb 23, 2026 01:00 AM to Feb 23, 2026 07:00 AM

Date & time (CET)
Feb 23, 2026 09:00 AM to Feb 23, 2026 3:00 PM

Duration
6 hours
Posted on Jan 16, 2026 - 08:00 MST

Maintenance - Ashburn - VMware Cloud Director Availability Feb 23, 2026 03:00-05:00 MST

Our engineering team will be performing a scheduled maintenance on Data Secured Cloud in Ashburn.

Site
ASH - DSC

Product
VMware Cloud Director Availability

Reason
Certificate renewal

Impacted components
VMware Cloud Director Availability

Details / Risks
During this maintenance window, VCDA services will be stopped and replications might be interrupted.
Job management using the VMware Cloud Director plugin and management portal will be unavailable.
dsc-ash-vcda.phoenixnap.com
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Feb 23, 2026 01:00 AM to Feb 23, 2026 03:00 AM

Date & time (CET)
Feb 23, 2026 09:00 AM to Feb 23, 2026 11:00 AM

Duration
2 hours
Posted on Feb 11, 2026 - 03:53 MST

Maintenance - Phoenix - VMware Cloud Director Availability Feb 25, 2026 03:00-05:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Phoenix.

Site
PHX - VPDC

Product
VMware Cloud Director Availability

Reason
Certificate renewal

Impacted components
VMware Cloud Director Availability

Details / Risks
During this maintenance window, VCDA services will be stopped and replications might be interrupted.
Job management using the VMware Cloud Director plugin and management portal will be unavailable.
vpdc-phx-vcda.phoenixnap.com
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Feb 25, 2026 01:00 AM to Feb 25, 2026 03:00 AM

Date & time (CET)
Feb 25, 2026 09:00 AM to Feb 25, 2026 11:00 AM

Duration
2 hours
Posted on Feb 11, 2026 - 03:55 MST

Maintenance - Singapore - Virtual Private Data Center Mar 5, 2026 01:00-09:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Singapore.

Site
SIN - VPDC

Product
Virtual Private Data Center

Reason
Product update / upgrade to version 4.2.3.3

Impacted components
VMware NSX-T

Details / Risks
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes

Date & time (MST)
Mar 5, 2026 1:00 AM to Mar 5, 2026 09:00 AM

Date & time (CET)
Mar 5, 2026 09:00 AM to Mar 5, 2026 05:00 PM

Duration
8 hours
Posted on Feb 11, 2026 - 02:06 MST

Maintenance - Phoenix - Data Security Cloud Mar 9, 2026 01:00-09:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Phoenix.

Site
PHX - DSC

Product
Data Security Cloud

Reason
Product update / upgrade to version 4.2.3.3

Impacted components
VMware NSX-T

Details / Risks
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes

Date & time (MST)
Mar 9, 2026 1:00 AM to Mar 9, 2026 09:00 AM
Date & time (CET)
Mar 9, 2026 09:00 AM to Mar 9, 2026 05:00 PM

Duration
8 hours
Posted on Feb 11, 2026 - 02:25 MST

Maintenance - Phoenix - Data Security Cloud Mar 10, 2026 01:00-09:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Phoenix.

Site
PHX - DSC

Product
Data Security Cloud

Reason
Product update / upgrade to version 4.2.3.3

Impacted components
VMware NSX-T

Details / Risks
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes

Date & time (MST)
Mar 10, 2026 1:00 AM to Mar 10, 2026 09:00 AM
Date & time (CET)
Mar 10, 2026 09:00 AM to Mar 10, 2026 05:00 PM

Duration
8 hours
Posted on Feb 11, 2026 - 02:26 MST

Maintenance - Phoenix - Data Security Cloud Mar 11, 2026 01:00-09:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Phoenix.

Site
PHX - DSC

Product
Data Security Cloud

Reason
Product update / upgrade to version 4.2.3.3

Impacted components
VMware NSX-T

Details / Risks
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes

Date & time (MST)
Mar 11, 2026 1:00 AM to Mar 11, 2026 09:00 AM
Date & time (CET)
Mar 11, 2026 09:00 AM to Mar 11, 2026 05:00 PM

Duration
8 hours
Posted on Feb 11, 2026 - 02:27 MST

Maintenance - Netherlands - Virtual Private Data Center Mar 12, 2026 01:00-09:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Netherlands.

Site
NLD - VPDC

Product
Virtual Private Data Center

Reason
Product update / upgrade to version 4.2.3.3

Impacted components
VMware NSX-T

Details / Risks
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes

Date & time (MST)
Mar 12, 2026 1:00 AM to Mar 12, 2026 09:00 AM

Date & time (CET)
Mar 12, 2026 09:00 AM to Mar 12, 2026 05:00 PM

Duration
8 hours
Posted on Feb 11, 2026 - 02:08 MST

Maintenance - Ashburn - Data Security Cloud Mar 17, 2026 01:00-09:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Ashburn.

Site
ASH - DSC

Product
Data Security Cloud

Reason
Product update / upgrade to version 4.2.3.3

Impacted components
VMware NSX-T

Details / Risks
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes

Date & time (MST)
Mar 17, 2026 1:00 AM to Mar 17, 2026 09:00 AM
Date & time (CET)
Mar 17, 2026 09:00 AM to Mar 17, 2026 05:00 PM

Duration
8 hours
Posted on Feb 11, 2026 - 02:28 MST

Maintenance - Ashburn - Data Security Cloud Mar 18, 2026 01:00-09:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Ashburn.

Site
ASH - DSC

Product
Data Security Cloud

Reason
Product update / upgrade to version 4.2.3.3

Impacted components
VMware NSX-T

Details / Risks
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes

Date & time (MST)
Mar 18, 2026 1:00 AM to Mar 18, 2026 09:00 AM
Date & time (CET)
Mar 18, 2026 09:00 AM to Mar 18, 2026 05:00 PM

Duration
8 hours
Posted on Feb 11, 2026 - 02:29 MST

Maintenance - Ashburn - Virtual Private Data Center Mar 24, 2026 01:00-09:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Ashburn.

Site
ASH - VPDC

Product
Virtual Private Data Center

Reason
Product update / upgrade to version 4.2.3.3

Impacted components
VMware NSX-T

Details / Risks
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes

Date & time (MST)
Mar 24, 2026 1:00 AM to Mar 24, 2026 09:00 AM
Date & time (CET)
Mar 24, 2026 09:00 AM to Mar 24, 2026 05:00 PM

Duration
8 hours
Posted on Feb 11, 2026 - 02:19 MST

Maintenance - Ashburn - Virtual Private Data Center Mar 25, 2026 01:00-09:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Ashburn.

Site
ASH - VPDC

Product
Virtual Private Data Center

Reason
Product update / upgrade to version 4.2.3.3

Impacted components
VMware NSX-T

Details / Risks
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes

Date & time (MST)
Mar 25, 2026 1:00 AM to Mar 25, 2026 09:00 AM
Date & time (CET)
Mar 25, 2026 09:00 AM to Mar 25, 2026 05:00 PM

Duration
8 hours
Posted on Feb 11, 2026 - 02:20 MST

Maintenance - Phoenix - Virtual Private Data Center Apr 1, 2026 01:00-09:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Phoenix.

Site
PHX - VPDC

Product
Virtual Private Data Center

Reason
Product update / upgrade to version 4.2.3.3

Impacted components
VMware NSX-T

Details / Risks
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes

Date & time (MST)
Apr 1, 2026 1:00 AM to Apr 1, 2026 09:00 AM
Date & time (CET)
Apr 1, 2026 09:00 AM to Apr 1, 2026 05:00 PM

Duration
8 hours
Posted on Feb 11, 2026 - 02:22 MST

Maintenance - Phoenix - Virtual Private Data Center Apr 2, 2026 01:00-09:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Phoenix.

Site
PHX - VPDC

Product
Virtual Private Data Center

Reason
Product update / upgrade to version 4.2.3.3

Impacted components
VMware NSX-T

Details / Risks
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes

Date & time (MST)
Apr 2, 2026 1:00 AM to Apr 2, 2026 09:00 AM
Date & time (CET)
Apr 2, 2026 09:00 AM to Apr 2, 2026 05:00 PM

Duration
8 hours
Posted on Feb 11, 2026 - 02:23 MST
Feb 12, 2026

No incidents reported today.

Feb 11, 2026
Maintenance - Ashburn - Backup as a Service (BaaS) Cloud Backup for Veeam
Completed - The scheduled maintenance has been completed.
Feb 11, 20:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 14:00 MST
Scheduled - Hello,

Our engineering team will be performing a scheduled maintenance on Backup as a Service in Ashburn.

Site
ASH - BaaS

Product
Cloud Backup for Veeam

Reason
Storage Updates

Impacted components
Lenovo storage array, Veeam Backup & Replication, Veeam Cloud Connect & Replication

Details / Risks
During this maintenance window, storage paths will be disconnected and backup jobs & replications might be interrupted.
All paths will resume as soon as the maintenance is concluded.

Date & time (MST)
Feb 11, 2026 8:00 AM to Feb 11, 2026 02:00 PM

Date & time (CET)
Feb 11, 2026 04:00 PM to Feb 11, 2026 10:00 PM

Duration
6 hours
Feb 9, 12:40 MST
Feb 10, 2026
Incident - Network Issue Phoenix Dedicated Servers Solution Services
Resolved - Our teams have completed the restoration of backend connectivity, and all services are now fully operational.

If you experience any issues or notice anything out of the ordinary, please don't hesitate to reach out to us. Thank you again for your patience and cooperation during the restoration process.
Feb 10, 09:48 MST
Update - We wanted to share a quick update regarding the recent service disruption. Frontend services have now been successfully restored, and users should be able to access the services. Our team remains actively engaged in restoring backend services to achieve full system stability. While some functionality may still be limited, progress continues steadily. We truly appreciate your patience and understanding, and we’ll provide another update as soon as all backend services are fully restored.
Feb 10, 03:10 MST
Update - We wanted to share a quick update regarding the recent service disruption. A fix has been implemented, and we’re happy to report that services are partially recovering. Our team is actively continuing to work to ensure a full and stable recovery as quickly as possible. Some functionality may still be limited during this time, but progress is moving in the right direction. We truly appreciate your patience and understanding while we complete the remaining work. We’ll provide another update as soon as the service is fully restored.
Feb 10, 02:29 MST
Update - We wanted to share a quick update regarding the recent service disruption. A fix has been implemented, and we’re happy to report that services are partially recovering. Our team is actively continuing to work to ensure a full and stable recovery as quickly as possible. Some functionality may still be limited during this time, but progress is moving in the right direction. We truly appreciate your patience and understanding while we complete the remaining work We’ll provide another update as soon as the service is fully restored.
Feb 10, 02:26 MST
Update - We have made progress in addressing an issue within our network equipment that is impacting Dedicated Servers Solution Services in our Phoenix location. Our team is actively working on implementing the necessary remediation, and we will continue to provide updates via email and on this page as more information becomes available.
Feb 9, 23:35 MST
Update - We have made progress in addressing an issue within our network equipment that is impacting Dedicated Servers Solution Services in our Phoenix location. Our team is actively working on implementing the necessary remediation, and we will continue to provide updates via email and on this page as more information becomes available.
Feb 9, 22:35 MST
Update - We have made progress in addressing an issue within our network equipment that is impacting Dedicated Servers Solution Services in our Phoenix location. Our team is actively working on implementing the necessary remediation, and we will continue to provide updates via email and on this page as more information becomes available.
Feb 9, 21:51 MST
Update - We have identified a failure in one of our network switches that is impacting Dedicated Servers Solution Services in our Phoenix location. We recognize the disruption this is causing and are actively working to secure and deploy a replacement. We will share updates via email and on this page as more information becomes available.
Feb 9, 21:13 MST
Identified - We have identified an issue within our network equipment that is affecting Dedicated Servers Solution Services at our Phoenix location. Our team is actively working to locate a replacement to resolve the issue, and we will provide updates via email and on this page as more information becomes available.
Feb 9, 20:56 MST
Update - We are continuing to investigate a network-related issue, possibly originating within our network infrastructure, affecting Dedicated Servers Solution Services at our Phoenix location, and we will provide updates via email and on this page as we learn more.
Feb 9, 20:25 MST
Update - We are continuing to investigate a network-related issue, possibly originating within our network infrastructure, affecting BareMetal Server Services at our Phoenix location, and we will provide updates via email and on this page as we learn more.
Feb 9, 19:53 MST
Update - We are continuing to investigate a network-related issue, possibly originating within our network infrastructure, affecting BareMetal Server Services at our Phoenix location, and we will provide updates via email and on this page as we learn more.
Feb 9, 19:24 MST
Update - We are continuing to investigate a network-related issue affecting BareMetal Server Services at our Phoenix location. Our team is actively investigating the issue, and we will continue to provide updates via email and on this page as we learn more.
Feb 9, 19:01 MST
Update - Hello,

We are currently experiencing a network-related issue affecting Baremetal server services at our Phoenix location. Our team is actively investigating the issue, and we will continue to provide updates via email and on this page as we learn more.
Feb 9, 18:31 MST
Update - We are continuing to investigate a network-related issue affecting BareMetal Server Services at our Phoenix location. We will provide updates via email and this page shortly.
Feb 9, 18:30 MST
Investigating - Hello,

We are currently experiencing a network-related issue affecting Baremetal server services at our Phoenix location. We are investigating it and we will provide updates via email and this page shortly.
Feb 9, 17:49 MST
Feb 9, 2026
Maintenance - Ashburn, Singapore - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Feb 9, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Ashburn and Singapore.

Site
ASH, SIN - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Feb 9, 2026 01:00 AM to Feb 9, 2026 07:00 AM

Date & Time (CET)
Feb 9, 2026 09:00 AM to Feb 9, 2026 3:00 PM

Duration
6 hours
Jan 16, 07:56 MST
Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026
Emergency Maintenance - Amsterdam - backbone router
Completed - The maintenance has been completed. We were able to resolve the issue.
Feb 6, 04:08 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 03:00 MST
Scheduled - phoenixNAP will be conducting an emergency maintenance on one of our backbone routers in our Amsterdam location. The maintenance is scheduled to begin on Friday, February 6th at 11:00 AM CET (3:00 AM MST) and will involve reloading the affected device.

During this two-hour window, we do not anticipate any disruptions of services. We advise you to monitor your environment in case we experience some unexpected issues. Our Network Engineering Team will be taking all necessary precautions to mitigate any prolonged disturbances.

If you have any questions about this maintenance window, please contact one of our NOC team members at 877.749.2656 or [email protected]

Thank you for your understanding and patience as we continue to work toward providing you with the best possible service.
Feb 6, 01:26 MST
Feb 5, 2026
Maintenance - Ashburn - Backup as a Service (BaaS) Lenovo
Completed - The scheduled maintenance has been completed.
Feb 5, 15:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 08:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Backup as a Service in Ashburn.

Site
ASH - BaaS

Product
Lenovo

Reason
Storage Updates

Impacted components
Lenovo storage array, Veeam Cloud Connect & Replication, Veeam Backup & Replication

Details / Risks
During this maintenance window, storage paths will be disconnected and backup jobs & replications might be interrupted.
All paths will resume as soon as the maintenance is concluded.

Date & time (MST)
Feb 5, 2026 8:00 AM to Feb 5, 2026 02:00 PM

Date & time (CET)
Feb 5, 2026 04:00 PM to Feb 5, 2026 10:00 PM

Duration
6 hours
Jan 30, 15:20 MST
Feb 4, 2026
Maintenance - Phoenix - Backup as a Service (BaaS) Cloud Backup for Veeam
Completed - The scheduled maintenance has been completed.
Feb 4, 17:00 MST
Update - Our engineering team will need to extend this maintenance by 2 hours.
Feb 4, 14:02 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 08:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix.

Site
PHX - BaaS

Product
Cloud Backup for Veeam

Reason
Storage Updates

Impacted components
Veeam Cloud Connect & Replication

Details / Risks
During this maintenance window, storage paths will be disconnected and backup jobs & replications might be interrupted.
All paths will resume as soon as the maintenance is concluded.

Date & time (MST)
Feb 4, 2026 8:00 AM to Feb 4, 2026 02:00 PM

Date & time (CET)
Feb 4, 2026 04:00 PM to Feb 4, 2026 10:00 PM

Duration
6 hours
Jan 30, 15:17 MST
Maintenance - Phoenix - Backup as a Service (BaaS) Managed Backup for Microsoft 365
Completed - The scheduled maintenance has been completed.
Feb 4, 17:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 13:00 MST
Scheduled - Hello,

Our engineering team will be performing a scheduled maintenance on Backup as a
Service in Phoenix.

Site
PHX - BaaS
ASH - BaaS

Product
Managed Backup for Microsoft 365

Reason
Product update / upgrade to version v8.3.0.2543

Impacted components
Veeam Backup for Microsoft 365

Details / Risks
During this maintenance window, Veeam services will be stopped and backup
jobs & replications might be interrupted.
The following job management tools will be unavailable:

ASH DSC - ashvbo.phoenixnap.com\ash.vbm.phoenixnap.com
PHX DSC - phxvbo.phoenixnap.com\phx.vbm.phoenixnap.com

All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Feb 4, 2026 9:00 AM to Feb 4, 2026 01:00 PM

Date & time (CET)
Feb 4, 2026 05:00 PM to Feb 4, 2026 09:00 PM

Duration
4 hours

Kind regards,
PhoenixNAP
Feb 2, 07:31 MST
Update on the recently identified issue on IP Services in the Los Angeles Node
Resolved - This incident has been resolved.

If you are still experiencing issues and for any questions or concerns, please contact us at [email protected].
Feb 4, 16:25 MST
Investigating - Our team is investigating the issue on IP Services in the Los Angeles node affecting connections to the Asian Pacific Regions. We will be providing more details as soon as we identify the cause and resolve the issue.

For any questions or concerns, please contact us at [email protected].

phoenixNAP Support
Feb 4, 14:41 MST
Feb 3, 2026

No incidents reported.

Feb 2, 2026
Maintenance - Phoenix - DSC - Backup as a Service (BaaS) Cloud Backup Standard / Advanced
Completed - The scheduled maintenance has been completed.
Feb 2, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 09:00 MST
Scheduled - Valued Client,

Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix.

Site
PHX - BaaS

Product
Cloud Backup Standard / Advanced

Reason
Product update / upgrade to version 13.0.1.1071

Impacted components
Veeam Backup & Replication, Veeam Backup Enterprise Manager

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the Self-Service Portal dsc-vem.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Feb 2, 2026 9:00 AM to Feb 2, 2026 01:00 PM

Date & time (CET)
Feb 2, 2026 05:00 PM to Feb 2, 2026 09:00 PM

Duration
4 hours

Kind regards,
PhoenixNAP
Jan 21, 08:40 MST
Maintenance - Ashburn, Singapore - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Feb 2, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Ashburn and Singapore.

Site
ASH, SIN - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Feb 2, 2026 01:00 AM to Feb 2, 2026 07:00 AM

Date & Time (CET)
Feb 2, 2026 09:00 AM to Feb 2, 2026 3:00 PM

Duration
6 hours
Jan 16, 07:54 MST
Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026
Maintenance - Amsterdam - VPDC Cloud Connect
Completed - The scheduled maintenance has been completed.
Jan 29, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 09:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on VPDC in Singapore and Amsterdam.

Site
NLD - VPDC

Product
Cloud Backup Connect

Reason
Product update / upgrade to version 13.0.1.1071

Impacted components
Veeam Cloud Connect, Veeam Cloud Connect Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
NLD - Jan 29, 2026 01:00 AM to Jan 29, 2026 05:00 AM

Date & time (CEST)
NLD - Jan 29, 2026 09:00 AM to Jan 29, 2026 01:00 PM

Duration
4 hours
Jan 9, 06:15 MST
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