phoenixNAP Maintenance on Bare Metal Cloud in Phoenix - November 5th
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 05, 2026 - 02:01 MST
Scheduled - The phoenixNAP Bare Metal Cloud (BMC) team will be conducting maintenance on our
infrastructure. This may disrupt the ability to provision or perform actions on
BMC servers located in Phoenix. The maintenance will take place on Thursday,
November 5th, between 09:00am and 05:00pm UTC (02:00am and 10:00am MST).

This maintenance is not expected to impact your servers.

Our teams will take all necessary precautions to mitigate any prolonged
disturbances outside of this service window. If you have any questions about
this maintenance, please contact our NOC team at (877) 749-2656 or
noc@phoenixnap.com.

Thank you for your patience and understanding as we continue to work toward
providing you with the best possible service.
Nov 5, 2026 02:00-10:00 MST

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Uptime over the past 90 days. View historical uptime.
Phoenix Operational
Colocation Operational
Dedicated Servers Operational
Bare Metal Cloud Operational
Data Security Cloud (DSC) Operational
Virtual Private Data Center (VPDC) Operational
Managed Private Cloud (MPC) Operational
Backup as a Service (BaaS) - Veeam Managed Backups Operational
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
Managed Backup for Office 365 Operational
Disaster Recovery as a Service (DRaaS) - Zerto Operational
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
Disaster Recovery as a Service (DRaaS) – VMware Cloud Availability Operational
Object Storage Service (OSS) Operational
IP Services Operational
Ashburn Operational
Colocation Operational
Dedicated Servers Operational
Bare Metal Cloud Operational
Data Security Cloud (DSC) Operational
Managed Private Cloud (MPC) Operational
Virtual Private Data Center (VPDC) Operational
Backup as a Service (BaaS) - Veeam Managed Backups Operational
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
Managed Backup for Office 365 Operational
Disaster Recovery as a Service (DRaaS) - Zerto Operational
Disaster Recovery as a Service (DRaaS) - VMware vCloud Availability Operational
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
Object Storage Operational
IP Services Operational
Atlanta Operational
Colocation Operational
Dedicated Servers Operational
Backup as a Service (BaaS) - Veeam Managed Backups Operational
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
Disaster Recovery as a Service (DRaaS) - Zerto Operational
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
IP Services Operational
Austin Operational
Bare Metal Cloud Operational
IP Services Operational
Amsterdam Operational
Colocation Operational
Dedicated Servers Operational
Bare Metal Cloud Operational
Virtual Private Data Center (VPDC) Operational
Backup as a Service (BaaS) - Veeam Managed Backups Operational
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
Disaster Recovery as a Service (DRaaS) - Zerto Operational
Object Storage Operational
IP Services Operational
Belgrade Operational
Colocation Operational
Dedicated Servers Operational
IP Services Operational
Chicago Operational
Colocation Operational
Dedicated Servers Operational
Bare Metal Cloud Operational
IP Services Operational
Seattle Operational
Bare Metal Cloud Operational
IP Services Operational
Singapore Operational
Colocation Operational
Dedicated Servers Operational
Bare Metal Cloud Operational
Virtual Private Data Center (VPDC) Operational
Backup as a Service (BaaS) - Veeam Managed Backups Operational
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
Disaster Recovery as a Service (DRaaS) - Zerto Operational
IP Services Operational
phoenixNAP Client Portals Operational
API Operational
Login Operational
Fortanix Operational
Encryption Management Platform (Fortanix) Operational
Domain Name Services Operational
DNS Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Ashburn and Phoenix Maintenance - Disaster Recovery as a Service (DRaaS) Veeam Cloud Connect Replication Nov 5, 2026 08:00-14:00 MST

Update - We will be undergoing scheduled maintenance during this time.
Oct 28, 2026 - 09:08 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Disaster Recovery as a Service in Ashburn and Phoenix.

Site
ASH and PHX - DSC - DRaaS

Product
Veeam Cloud Connect Replication

Reason
Product update / upgrade to version 13.1.2.57

Impacted components
Veeam Cloud Connect & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the ashvcc.phoenixnap.com and phxvcc.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Nov 5, 2026 8:00 AM to Nov 5, 2026 02:00 PM

Date & time (CEST)
Nov 5, 2026 05:00 PM to Nov 5, 2026 11:00 PM

Duration
6 hours
Oct 28, 2026 - 09:08 MST

Maintenance - Phoenix - Backup as a Service (BaaS) Cloud Backup Standard / Advanced Nov 5, 2026 09:00-13:00 MST

Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix.

Site
PHX - BaaS

Product
Cloud Backup Standard / Advanced

Reason
Product update / upgrade to version 13.1.2.57

Impacted components
Veeam Backup & Replication, Veeam Backup Enterprise Manager

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the Self-Service portal (dsc-vem.phoenixnap.com ) will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Nov 5, 2026 9:00 AM to Nov 5, 2026 01:00 PM

Date & time (CET)
Nov 5, 2026 05:00 PM to Nov 5, 2026 09:00 PM

Duration
4 hours
Posted on Oct 29, 2026 - 08:26 MST

Maintenance - Phoenix - Backup as a Service (BaaS) Cloud Backup for Veeam Nov 6, 2026 09:00-11:00 MST

Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix.

Site
PHX - BaaS

Product
Cloud Backup for Veeam

Reason
Issue Remediation

Impacted components
Veeam Cloud Connect & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the phxcloudconnect2.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Nov 6, 2026 9:00 AM to Nov 6, 2026 11:00 AM

Date & time (CET)
Nov 6, 2026 05:00 PM to Nov 6, 2026 07:00 PM

Duration
2 hours
Posted on Nov 03, 2026 - 07:47 MST

Maintenance - Ashburn - Backup as a Service (BaaS) Cloud Backup for Veeam Nov 10, 2026 09:00-13:00 MST

Hello,

Our engineering team will be performing a scheduled maintenance on Backup as a Service in Ashburn.

Site
ASH - BaaS

Product
Cloud Backup for Veeam

Reason
Product update / upgrade to version 13.1.2.57

Impacted components
Veeam Cloud Connect & Replication

Details / Risks
"During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the Veeam Service Provider Console (ashcloudconnect.phoenixnap.com) will be unavailable.
All services will resume as soon as the maintenance is concluded."

Date & time (MST)
Nov 10, 2026 9:00 AM to Nov 10, 2026 01:00 PM

Date & time (CET)
Nov 10, 2026 05:00 PM to Nov 10, 2026 09:00 PM

Duration
4 hours

Thank you,
Posted on Nov 03, 2026 - 11:28 MST

Maintenance - Phoenix- Backup as a Service (BaaS) Cloud Backup for Veeam Nov 11, 2026 09:00-13:00 MST

Update - We will be undergoing scheduled maintenance during this time.
Nov 03, 2026 - 12:24 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Backup as a
Service in Ashburn.

Site
PHX - BaaS - (phxcloudconnect.phoenixnap.com)

Product
Cloud Backup for Veeam

Reason
Product update / upgrade to version 13.1.2.57

Impacted components
Veeam Cloud Connect & Replication

Details / Risks
"During this maintenance window, Veeam services will be stopped and backup
jobs & replications might be interrupted.
Job management using the Veeam Service Provider Console
(phxcloudconnect.phoenixnap.com) will be unavailable.
All services will resume as soon as the maintenance is concluded."

Date & time (MST)
Nov 11, 2026 9:00 AM to Nov 11, 2026 01:00 PM

Date & time (CET)
Nov 11, 2026 05:00 PM to Nov 11, 2026 09:00 PM

Duration
4 hours

Thank you,
Nov 03, 2026 - 11:40 MST

Singapore Maintenance - VPDC Cloud Backup Standard / Advanced Nov 12, 2026 01:00-05:00 MST

Update - We will be undergoing scheduled maintenance during this time.
Oct 28, 2026 - 08:48 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on VPDC in Singapore.
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. All services will resume as soon as the maintenance is concluded.

Product
Cloud Backup Standard / Advanced

Reason
Product update / upgrade to version 13.1.2.57

Impacted components
Veeam Backup & Replication



Date & time (MST)
Nov 12, 2026 01:00 AM to Nov 12, 2026 05:00 AM

Date & time (CEST)
Nov 12, 2026 09:00 AM to Nov 12, 2026 01:00 PM

Duration
4 hours

Thank you,
Oct 28, 2026 - 08:47 MST

Amsterdam Maintenance - VPDC Cloud Backup Standard / Advanced Nov 16, 2026 01:00-05:00 MST

Update - We will be undergoing scheduled maintenance during this time.
Oct 28, 2026 - 08:49 MST
Update - We will be undergoing scheduled maintenance during this time.
Oct 28, 2026 - 08:43 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on VPDC in Amsterdam.
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. All services will resume as soon as the maintenance is concluded.

Product
Cloud Backup Standard / Advanced

Reason
Product update / upgrade to version 13.1.2.57

Impacted components
Veeam Backup & Replication


Date & time (MST)
Nov 16, 2026 01:00 AM to Nov 16, 2026 05:00 AM

Date & time (CEST)
Nov 16, 2026 09:00 AM to Nov 16, 2026 01:00 PM

Duration
4 hours


Thank you,
Oct 28, 2026 - 08:42 MST

Maintenance - Singapore & Amsterdam - VPDC Cloud Connect Nov 17, 2026 01:00-05:00 MST

Our engineering team will be performing scheduled maintenance on VPDC in Singapore and Amsterdam.

Site
SIN - VPDC
NLD - VPDC

Product
Cloud Backup Connect

Reason
Product update/upgrade to version 13.1.2.57

Impacted components
Veeam Cloud Connect, Veeam Cloud Connect Replication

Details / Risks
During this maintenance window, Veeam services will be stopped, and backup jobs & replications might be interrupted. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
SIN - Nov 17, 2026 01:00 AM to Nov 17, 2026 05:00 AM
NLD - Nov 17, 2026 01:00 AM to Nov 17, 2026 05:00 AM

Date & time (CEST)
SIN - Nov 17, 2026 09:00 AM to Nov 17, 2026 01:00 PM
NLD - Nov 17, 2026 09:00 AM to Nov 17, 2026 01:00 PM

Duration
4 hours
Posted on Oct 27, 2026 - 09:53 MST

Nov 5, 2026

Maintenance - Singapore - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Nov 5, 02:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 00:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Singapore.

Site
SIN - VPDC

Product
Virtual Private Data Center

Reason
Cloud Director Certificate Renewal

Impacted components
Veeam Backup & Replication, Veeam Cloud Connect & Replication, VMware Cloud Director, VMware Cloud Director Availability, Zerto

Details / Risks
During the maintenance, there will be a brief disruption to the services listed above. VMware Cloud Director (sinvpdc.phoenixnap.com) will be temporarily unavailable. VMs will not be affected. All services will resume as soon as the maintenance is concluded

Date & time (MST)
Nov 5, 2026 12:00 AM to Nov 5, 2026 02:00 AM

Date & time (CEST)
Nov 5, 2026 09:00 AM to Nov 5, 2026 11:00 AM

Duration
2 hours
Oct 14, 05:21 MST
Maintenance - Amsterdam - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Nov 5, 02:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 00:01 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Amsterdam.

Site
NLD - VPDC

Product
Virtual Private Data Center

Reason
Cloud Director Certificate Renewal

Impacted components
Veeam Backup & Replication, Veeam Cloud Connect & Replication, VMware Cloud Director, VMware Cloud Director Availability, Zerto

Details / Risks
During the maintenance, there will be a brief disruption to the services listed above. VMware Cloud Director (nldvpdc.phoenixnap.com) will be temporarily unavailable. VMs will not be affected. All services will resume as soon as the maintenance is concluded

Date & time (MST)
Nov 5, 2026 12:00 AM to Nov 5, 2026 02:00 AM

Date & time (CEST)
Nov 5, 2026 09:00 AM to Nov 5, 2026 11:00 AM

Duration
2 hours
Oct 14, 05:22 MST

Nov 4, 2026

Maintenance - Phoenix - Edge and Distribution Routing infrastructure
Completed - The scheduled maintenance has been completed.
Nov 4, 20:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 18:00 MST
Scheduled - Dear Valued Client,



phoenixNAP will be conducting a maintenance on our Edge and Distribution Routing
infrastructure in our Phoenix location. The purpose of this maintenance window
is to increase throughput through the edge layer to avoid congestion.


During this two-hour window, we do not anticipate disruptions of service.
However, we advise you to please monitor your environment in case we experience
unexpected issues.

Our Network Engineering Team will be taking all necessary precautions to
mitigate any prolonged disturbances.


If you have any questions about this maintenance window, please contact one of
our NOC Team members at 877.749.2656 or by email at noc@phoenixnap.com.


Thank you for your understanding and patience as we continue to work towards
providing you with the best possible service.



Date & time (MST)
Nov 4, 2026, 06:00 PM to Nov 4, 2026, 08:00 PM



Date & time (CET)
Nov 5, 2026, 02:00 AM to Nov 5, 2026, 04:00 AM



Duration

2 hours
Nov 2, 22:34 MST
Maintenance - Ashburn - Backup as a Service (BaaS) Cloud Backup Standard / Advanced
Completed - The scheduled maintenance has been completed.
Nov 4, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 09:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Backup as a Service in Ashburn.

Site
ASH - BaaS

Product
Cloud Backup Standard / Advanced

Reason
Product update / upgrade to version 13.1.2.57

Impacted components
Veeam Backup Enterprise Manager, Veeam Backup & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the Self-Service portal (dsc-ash-vem.phoenixnap.com) will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Nov 4, 2026 9:00 AM to Nov 4, 2026 01:00 PM

Date & time (CET)
Nov 4, 2026 05:00 PM to Nov 4, 2026 09:00 PM

Duration
4 hours
Oct 29, 08:31 MST
Maintenance - Ashburn - Data Security Cloud
Completed - The scheduled maintenance has been completed.
Nov 4, 02:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 00:01 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Ashburn.

Site
ASH - DSC

Product
Data Security Cloud

Reason
Cloud Director Certificate Renewal

Impacted components
Veeam Cloud Connect & Replication, Veeam Backup & Replication, VMware Cloud Director, VMware Cloud Director Availability, Zerto

Details / Risks
During the maintenance, there will be a brief disruption to the services listed above. VMware Cloud Director (dsc-ash.phoenixnap.com) will be temporarily unavailable. VMs will not be affected. All services will resume as soon as the maintenance is concluded

Date & time (MST)
Nov 4, 2026 12:00 AM to Nov 4, 2026 02:00 AM

Date & time (CEST)
Nov 4, 2026 09:00 AM to Nov 4, 2026 11:00 AM

Duration
2 hours
Oct 14, 05:17 MST
Maintenance - Phoenix - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Nov 4, 02:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 00:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Phoenix.

Site
PHX - VPDC

Product
Virtual Private Data Center

Reason
Cloud Director Certificate Renewal

Impacted components
Veeam Backup & Replication, Veeam Cloud Connect & Replication, VMware Cloud Director, VMware Cloud Director Availability, Zerto

Details / Risks
During the maintenance, there will be a brief disruption to the services listed above. VMware Cloud Director (vpdc.phoenixnap.com) will be temporarily unavailable. VMs will not be affected. All services will resume as soon as the maintenance is concluded

Date & time (MST)
Nov 4, 2026 12:00 AM to Nov 4, 2026 02:00 AM

Date & time (CEST)
Nov 4, 2026 09:00 AM to Nov 4, 2026 11:00 AM

Duration
2 hours
Oct 14, 05:20 MST

Nov 3, 2026

Maintenance - Phoenix - Data Security Cloud
Completed - The scheduled maintenance has been completed.
Nov 3, 02:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 00:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Phoenix.

Site
PHX - DSC

Product
Data Security Cloud

Reason
Cloud Director Certificate Renewal

Impacted components
Veeam Backup & Replication, Veeam Cloud Connect & Replication, VMware Cloud Director, VMware Cloud Director Availability, Zerto

Details / Risks
During the maintenance, there will be a brief disruption to the services listed above. VMware Cloud Director (dsc-phx.phoenixnap.com) will be temporarily unavailable. VMs will not be affected. All services will resume as soon as the maintenance is concluded

Date & time (MST)
Nov 3, 2026 12:00 AM to Nov 3, 2026 02:00 AM

Date & time (CEST)
Nov 3, 2026 09:00 AM to Nov 3, 2026 11:00 AM

Duration
2 hours
Oct 14, 05:15 MST
Maintenance - Ashburn - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Nov 3, 02:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 00:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Ashburn.

Site
ASH - VPDC

Product
Virtual Private Data Center

Reason
Cloud Director Certificate Renewal

Impacted components
Veeam Backup & Replication, Veeam Cloud Connect & Replication, VMware Cloud Director, VMware Cloud Director Availability, Zerto

Details / Risks
During the maintenance, there will be a brief disruption to the services listed above. VMware Cloud Director (ashvpdc.phoenixnap.com) will be temporarily unavailable. VMs will not be affected. All services will resume as soon as the maintenance is concluded

Date & time (MST)
Nov 3, 2026 12:00 AM to Nov 3, 2026 02:00 AM

Date & time (CEST)
Nov 3, 2026 09:00 AM to Nov 3, 2026 11:00 AM

Duration
2 hours
Oct 14, 05:18 MST

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

phoenixNAP Maintenance on Bare Metal Cloud in Seattle - October 27th
Completed - The scheduled maintenance has been completed.
Oct 27, 13:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 03:00 MST
Scheduled - The phoenixNAP Bare Metal Cloud (BMC) team will be conducting maintenance on our
infrastructure. This may disrupt the ability to provision or perform actions on
BMC servers located in Seattle. The maintenance will take place on Tuesday,
October 27th, between 09:00am and 07:00pm UTC (03:00am and 01:00pm MST).

This maintenance is not expected to impact your servers.

Our teams will take all necessary precautions to mitigate any prolonged
disturbances outside of this service window. If you have any questions about
this maintenance, please contact our NOC team at (877) 749-2656 or
noc@phoenixnap.com.

Thank you for your patience and understanding as we continue to work toward
providing you with the best possible service.
Oct 16, 01:47 MST
phoenixNAP Maintenance on Bare Metal Cloud in Phoenix - October 27th
Completed - The scheduled maintenance has been completed.
Oct 27, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 03:01 MST
Scheduled - The phoenixNAP Bare Metal Cloud (BMC) team will be conducting maintenance on our
infrastructure. This may disrupt the ability to provision or perform actions on
BMC servers located in Phoenix. The maintenance will take place on Tuesday,
October 27th, between 09:00am and 07:00pm UTC (03:00am and 01:00pm MST).

This maintenance is not expected to impact your servers.

Our teams will take all necessary precautions to mitigate any prolonged
disturbances outside of this service window. If you have any questions about
this maintenance, please contact our NOC team at (877) 749-2656 or
noc@phoenixnap.com.

Thank you for your patience and understanding as we continue to work toward
providing you with the best possible service.
Oct 27, 03:00 MST
Maintenance - Amsterdam - Backup as a Service (BaaS) Veeam Service Provider Console
Completed - The scheduled maintenance has been completed.
Oct 27, 12:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 10:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Backup as a Service in Amsterdam.

Site
NLD - BaaS

Product
Veeam Service Provider Console

Reason
Certificate renewal

Impacted components
Veeam Service Provider Console

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the Self-Service portal eu.vspc.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Oct 27, 2026 10:00 AM to Oct 27, 2026 12:00 PM

Date & time (CEST)
Oct 27, 2026 07:00 PM to Oct 27, 2026 09:00 PM

Duration
2 hours
Oct 20, 09:22 MST

Oct 26, 2026

Maintenance – Customer Support Portal
Resolved - The customer support portal is back online and customers should now be able to submit support tickets through the portal.

If you require any further assistance or encounter issues, please submit your requests directly via email to support@phoenixnap.com
Oct 26, 13:39 MST
Monitoring - The customer support portal is back online and customers should now be able to submit support tickets through the portal.

If you require any further assistance or encounter issues, please submit your requests directly via email to support@phoenixnap.com
Oct 23, 12:48 MST
Investigating - The customer support portal will be temporarily unavailable due to scheduled maintenance. During this time, customers will not be able to submit support tickets through the portal.

For assistance, please submit your requests directly via email to support@phoenixnap.com

We apologize for any inconvenience and appreciate your patience and understanding.
Oct 21, 11:44 MST
Maintenance - Ashburn, Phoenix - Data Security Cloud
Completed - The scheduled maintenance has been completed.
Oct 26, 07:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 01:01 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Oct 26, 2026 01:00 AM to Oct 26, 2026 07:00 AM

Date & Time (CEST)
Oct 26, 2026 10:00 AM to Oct 26, 2026 4:00 PM

Duration
6 hours
Sep 28, 08:27 MST
Maintenance - Amsterdam, Phoenix - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Oct 26, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
Oct 26, 2026 01:00 AM to Oct 26, 2026 07:00 AM

Date & time (CEST)
Oct 26, 2026 10:00 AM to Oct 26, 2026 4:00 PM

Duration
6 hours
Sep 28, 08:29 MST

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

Oct 22, 2026

No incidents reported.

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