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Uptime over the past 90 days. View historical uptime.
Phoenix Operational
Colocation Operational
Dedicated Servers Operational
Bare Metal Cloud Operational
Data Security Cloud (DSC) Operational
Virtual Private Data Center (VPDC) Operational
Managed Private Cloud (MPC) Operational
Backup as a Service (BaaS) - Veeam Managed Backups Operational
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
Managed Backup for Office 365 Operational
Disaster Recovery as a Service (DRaaS) - Zerto Operational
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
Disaster Recovery as a Service (DRaaS) – VMware Cloud Availability Operational
Object Storage Service (OSS) Operational
IP Services Operational
Ashburn Operational
Colocation Operational
Dedicated Servers Operational
Bare Metal Cloud Operational
Data Security Cloud (DSC) Operational
Managed Private Cloud (MPC) Operational
Virtual Private Data Center (VPDC) Operational
Backup as a Service (BaaS) - Veeam Managed Backups Operational
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
Managed Backup for Office 365 Operational
Disaster Recovery as a Service (DRaaS) - Zerto Operational
Disaster Recovery as a Service (DRaaS) - VMware vCloud Availability Operational
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
Object Storage Operational
IP Services Operational
Atlanta Operational
Colocation Operational
Dedicated Servers Operational
Backup as a Service (BaaS) - Veeam Managed Backups Operational
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
Disaster Recovery as a Service (DRaaS) - Zerto Operational
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
IP Services Operational
Austin Operational
Bare Metal Cloud Operational
IP Services Operational
Amsterdam Operational
Colocation Operational
Dedicated Servers Operational
Bare Metal Cloud Operational
Virtual Private Data Center (VPDC) Operational
Backup as a Service (BaaS) - Veeam Managed Backups Operational
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
Disaster Recovery as a Service (DRaaS) - Zerto Operational
Object Storage Operational
IP Services Operational
Belgrade Operational
Colocation Operational
Dedicated Servers Operational
IP Services Operational
Chicago Operational
Colocation Operational
Dedicated Servers Operational
Bare Metal Cloud Operational
IP Services Operational
Seattle Operational
Bare Metal Cloud Operational
IP Services Operational
Singapore Operational
Colocation Operational
Dedicated Servers Operational
Bare Metal Cloud Operational
Virtual Private Data Center (VPDC) Operational
Backup as a Service (BaaS) - Veeam Managed Backups Operational
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
Disaster Recovery as a Service (DRaaS) - Zerto Operational
IP Services Operational
phoenixNAP Client Portal (PNCP) Operational
PNCP API Operational
PNCP Login Operational
Fortanix Operational
Encryption Management Platform (Fortanix) Operational
Domain Name Services Operational
DNS Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Maintenance - Amsterdam, Phoenix - Virtual Private Data Center Sep 21, 2026 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
Sep 21, 2026 01:00 AM to Sep 21, 2026 07:00 AM

Date & Time (CEST)
Sep 21, 2026 10:00 AM to Sep 21, 2026 4:00 PM

Duration
6 hours
Posted on Sep 03, 2026 - 07:41 MST

Maintenance - Ashburn, Phoenix - Data Security Cloud Sep 21, 2026 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Sep 21, 2026 01:00 AM to Sep 21, 2026 07:00 AM

Date & Time (CEST)
Sep 21, 202610:00 AM to Sep 21, 2026 4:00 PM

Duration
6 hours
Posted on Sep 03, 2026 - 07:45 MST

Maintenance - Amsterdam, Phoenix - Virtual Private Data Center Sep 28, 2026 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
Sep 28, 2026 01:00 AM to Sep 28, 2026 07:00 AM

Date & time (CEST)
Sep 28, 2026 10:00 AM to Sep 28, 2026 4:00 PM

Duration
6 hours
Posted on Sep 03, 2026 - 07:43 MST

Maintenance - Ashburn, Phoenix - Data Security Cloud Sep 28, 2026 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Sep 28, 2026 01:00 AM to Sep 28, 2026 07:00 AM

Date & Time (CEST)
Sep 28, 2026 10:00 AM to Sep 28, 2026 4:00 PM

Duration
6 hours
Posted on Sep 03, 2026 - 07:49 MST

Maintenance - Phoenix - Backup as a Service (BaaS) Managed Backup for Microsoft 365 Oct 1, 2026 00:00-04:00 MST

Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix.

Site
PHX - BaaS

Product
Managed Backup for Microsoft 365

Reason
Certificate renewal

Impacted components
Veeam Backup for Microsoft 365

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. Job management using the phxvbo.phoenixnap.com will be unavailable. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Oct 1, 2026 12:00 AM to Oct 1, 2026 04:00 AM

Date & time (CEST)
Oct 1, 2026 09:00 AM to Oct 1, 2026 01:00 PM

Duration
4 hours
Posted on Sep 17, 2026 - 03:41 MST

Sep 17, 2026

Maintenance - Amsterdam - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Sep 17, 02:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 00:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Amsterdam.

Site
NLD - VPDC

Product
Virtual Private Data Center

Reason
Certificate renewal

Impacted components
VMware Cloud Director, VMware NSX-T

Details / Risks
During the maintenance, there will be a brief disruption to the services listed above. VMware Cloud Director - https://nldvpdc.phoenixnap.com will be temporarily unavailable. VMs will not be affected. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Sep 17, 2026 12:00 AM to Sep 17, 2026 02:00 AM

Date & time (CEST)
Sep 17, 2026 09:00 AM to Sep 17, 2026 11:00 AM

Duration
2 hours
Sep 3, 07:59 MST

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

Maintenance - Ashburn, Singapore - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Sep 14, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Ashburn and Singapore.

Site
ASH, SIN - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Sep 14, 2026 01:00 AM to Sep 14, 2026 07:00 AM

Date & Time (CEST)
Sep 14, 2026 10:00 AM to Sep 14, 2026 4:00 PM

Duration
6 hours
Sep 3, 07:38 MST

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

Phoenix Core Switches Maintenance
Completed - The scheduled maintenance has been completed.
Sep 10, 03:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 23:00 MST
Scheduled - Dear Valued Client,

phoenixNAP will be conducting a maintenance on our Core Switches in our Phoenix
location. The purpose of this maintenance window is to address an issue with one
of our core switches.

During this four-hour window, we do not anticipate disruptions of service.
However, we advise you to please monitor your environment in case we experience
unexpected issues.

Our Network Engineering Team will be taking all necessary precautions to
mitigate any prolonged disturbances.

If you have any questions about this maintenance window, please contact one of
our NOC Team members at 877.749.2656 or by email at noc@phoenixnap.com.

Thank you for your understanding and patience as we continue to work towards
providing you with the best possible service.

Date & time (MST)
Sep 9, 2026, 19:00 to Sep 9, 2026 23:00

Date & time (UTC)
Sep 10, 2026, 02:00 to Sep 10, 2026 6:00

Duration
4 hours
Sep 2, 00:25 MST

Sep 9, 2026

Sep 8, 2026

No incidents reported.

Sep 7, 2026

Maintenance - Ashburn, Singapore - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Sep 7, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Ashburn and Singapore.

Site
ASH, SIN - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Sep 7, 2026 01:00 AM to Sep 7, 2026 07:00 AM

Date & Time (CEST)
Sep 7, 2026 10:00 AM to Sep 7, 2026 4:00 PM

Duration
6 hours
Sep 3, 07:37 MST

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

Phoenix VPDC Veeam Upgrades
Completed - The scheduled maintenance has been completed.
Sep 3, 12:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 08:00 MST
Scheduled - Hello,

Our engineering team will be performing a scheduled maintenance on VPDC in
Phoenix.

Site
PHX VPDC

Product
Cloud Backup Standard / Advanced

Reason
Product update / upgrade to version 13.1.1.18

Impacted components
Veeam Backup & Replication || Veeam Enterprise Manager

Details / Risks
During this maintenance window, Veeam services will be stopped, and backup jobs
& replications might be interrupted.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
September 3rd, 2026 0800 AM to September 3rd, 2026 1200 PM

Date & time (CEST)
September 3rd, 2026 1700 PM to September 3rd, 2026 2100 PM

Duration
4 hours
Sep 2, 07:36 MST
Maintenance - Phoenix - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Sep 3, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 02:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Phoenix.

Site
PHX - VPDC

Product
Virtual Private Data Center

Reason
Certificate renewal

Impacted components
VMware Cloud Director, VMware NSX-T

Details / Risks
During the maintenance, there will be a brief disruption to the services listed above. VMware Cloud Director - https://vpdc.phoenixnap.com will be temporarily unavailable. VMs will not be affected. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Sep 3, 2026 12:00 AM to Sep 3, 2026 02:00 AM

Date & time (CEST)
Sep 3, 2026 09:00 AM to Sep 3, 2026 11:00 AM

Duration
2 hours
Aug 24, 00:59 MST
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