phoenixNAP Services Status

All Systems Operational

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Check if our services are all online and see if any planned maintenance is scheduled for your system. Subscribe to receive automated updates via email or SMS.

Uptime over the past 90 days. View historical uptime.
Phoenix Operational
90 days ago
99.98 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
99.77 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Data Security Cloud (DSC) Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Managed Private Cloud (MPC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Managed Backup for Office 365 Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) – VMware Cloud Availability Operational
90 days ago
100.0 % uptime
Today
Object Storage Service (OSS) Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Ashburn Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Data Security Cloud (DSC) Operational
90 days ago
100.0 % uptime
Today
Managed Private Cloud (MPC) Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Managed Backup for Office 365 Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - VMware vCloud Availability Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Atlanta Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Austin Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Amsterdam Operational
90 days ago
99.99 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
99.96 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Belgrade Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Chicago Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Seattle Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
phoenixNAP Client Portal (PNCP) Operational
90 days ago
100.0 % uptime
Today
PNCP API Operational
90 days ago
100.0 % uptime
Today
PNCP Login Operational
90 days ago
100.0 % uptime
Today
Fortanix Operational
90 days ago
100.0 % uptime
Today
Encryption Management Platform (Fortanix) Operational
90 days ago
100.0 % uptime
Today
Domain Name Services Operational
90 days ago
100.0 % uptime
Today
DNS Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Maintenance - Ashburn, Singapore - Virtual Private Data Center May 11, 2026 01:00-07:00 MST

Valued Client,

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Ashburn and Singapore.

Site
ASH, SIN - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
May 11, 2026 01:00 AM to May 11, 2026 07:00 AM

Date & Time (CEST)
May 11, 2026 10:00 AM to May 11, 2026 4:00 PM

Duration
6 hours
Posted on Apr 28, 2026 - 00:55 MST

Maintenance - Amsterdam - Virtual Private Data Center May 13, 2026 02:00-04:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Amsterdam.

Site
NLD - VPDC

Product
Virtual Private Data Center

Reason
Cloud Director Certificate Renewal

Impacted components
Veeam Backup & Replication, Veeam Cloud Connect & Replication, VMware Cloud Director, VMware Cloud Director Availability, Zerto

Details / Risks
During the maintenance, there will be a brief disruption to the services listed above. VMware Cloud Director (nldvpdc.phoenixnap.com) will be temporarily unavailable. VMs will not be affected. All services will resume as soon as the maintenance is concluded

Date & time (MST)
May 13, 2026 12:00 AM to May 13, 2026 02:00 AM

Date & time (CEST)
May 13, 2026 09:00 AM to May 13, 2026 11:00 AM

Duration
2 hours
Posted on May 04, 2026 - 01:30 MST

Maintenance - Ashburn - Data Security Cloud May 13, 2026 02:00-04:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Ashburn.

Site
ASH - DSC

Product
Data Security Cloud

Reason
Cloud Director Certificate Renewal

Impacted components
Veeam Cloud Connect & Replication, Veeam Backup & Replication, VMware Cloud Director, VMware Cloud Director Availability, Zerto

Details / Risks
During the maintenance, there will be a brief disruption to the services listed above. VMware Cloud Director (dsc-ash.phoenixnap.com) will be temporarily unavailable. VMs will not be affected. All services will resume as soon as the maintenance is concluded

Date & time (MST)
May 13, 2026 12:00 AM to May 13, 2026 02:00 AM

Date & time (CEST)
May 13, 2026 09:00 AM to May 13, 2026 11:00 AM

Duration
2 hours
Posted on May 04, 2026 - 01:23 MST

Maintenance - Ashburn - Data Security Cloud and Virtual Private Data Center May 18, 2026 01:00-03:00 MST

Update - We will be undergoing scheduled maintenance during this time.
May 07, 2026 - 01:09 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Data Security Cloud and Virtual Private Data Center in Ashburn.

Site
ASH - DSC, VPDC

Product
Data Security Cloud, Virtual Private Data Center

Reason
Product update / upgrade to version 6.1.2.800

Impacted components
Storage array

Details / Risks
During this maintenance window the storage services will be failed over to the other controller. This may result minor I/O disruptions, however, no impact to the VMs is anticipated.

Date & time (MST)
May 18, 2026 1:00 AM to May 18, 2026 03:00 AM

Date & time (CEST)
May 18, 2026 9:00 AM to May 18, 2026 11:00 PM

Duration
2 hours
May 06, 2026 - 04:56 MST

Maintenance - Ashburn, Phoenix - Data Security Cloud May 18, 2026 01:00-07:00 MST

Valued Client,

Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
May 18, 2026 01:00 AM to May 18, 2026 07:00 AM

Date & Time (CEST)
May 18, 202610:00 AM to May 18, 2026 4:00 PM

Duration
6 hours
Posted on Apr 28, 2026 - 00:58 MST

Maintenance - Amsterdam, Phoenix - Virtual Private Data Center May 18, 2026 01:00-07:00 MST

Valued Client,

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
May 18, 2026 01:00 AM to May 18, 2026 07:00 AM

Date & Time (CEST)
May 18, 2026 10:00 AM to May 18, 2026 4:00 PM

Duration
6 hours
Posted on Apr 28, 2026 - 01:00 MST

Maintenance - Phoenix - Data Security Cloud and Virtual Private Data Center May 19, 2026 01:00-03:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud and Virtual Private Data Center in Phoenix.

Site
PHX - DSC, VPDC

Product
Data Security Cloud, Virtual Private Data Center

Reason
Product update / upgrade to version 6.1.2.800

Impacted components
Storage array

Details / Risks
During this maintenance window the storage services will be failed over to the other controller. This may result minor I/O disruptions, however, no impact to the VMs is anticipated.

Date & time (MST)
May 19, 2026 1:00 AM to May 19, 2026 03:00 AM

Date & time (CEST)
May 19, 2026 10:00 AM to May 19, 2026 12:00 PM

Duration
2 hours
Posted on May 06, 2026 - 04:55 MST

Maintenance - Phoenix - Data Security Cloud and Virtual Private Data Center May 20, 2026 01:00-03:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud and Virtual Private Data Center in Phoenix.

Site
PHX - DSC, VPDC

Product
Data Security Cloud, Virtual Private Data Center

Reason
Product update / upgrade to version 6.1.2.800

Impacted components
Storage array

Details / Risks
During this maintenance window the storage services will be failed over to the other controller. This may result in minor I/O disruptions, however no impact to the VMs is anticipated.

Date & time (MST)
May 20, 2026 1:00 AM to May 20, 2026 03:00 AM

Date & time (CEST)
May 20, 2026 10:00 AM to May 20, 2026 12:00 PM

Duration
2 hours
Posted on May 07, 2026 - 04:21 MST

Maintenance - Singapore - Virtual Private Data Center May 20, 2026 02:00-04:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Singapore.

Site
SIN - VPDC

Product
Virtual Private Data Center

Reason
Cloud Director Certificate Renewal

Impacted components
Veeam Backup & Replication, Veeam Cloud Connect & Replication, VMware Cloud Director, VMware Cloud Director Availability, Zerto

Details / Risks
During the maintenance, there will be a brief disruption to the services listed above. VMware Cloud Director (sinvpdc.phoenixnap.com) will be temporarily unavailable. VMs will not be affected. All services will resume as soon as the maintenance is concluded

Date & time (MST)
May 20, 2026 12:00 AM to May 20, 2026 02:00 AM

Date & time (CEST)
May 20, 2026 09:00 AM to May 20, 2026 11:00 AM

Duration
2 hours
Posted on May 04, 2026 - 01:29 MST

Maintenance - Phoenix - Data Security Cloud May 20, 2026 02:00-04:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Phoenix.

Site
PHX - DSC

Product
Data Security Cloud

Reason
Cloud Director Certificate Renewal

Impacted components
Veeam Backup & Replication, Veeam Cloud Connect & Replication, VMware Cloud Director, VMware Cloud Director Availability, Zerto

Details / Risks
During the maintenance, there will be a brief disruption to the services listed above. VMware Cloud Director (dsc-phx.phoenixnap.com) will be temporarily unavailable. VMs will not be affected. All services will resume as soon as the maintenance is concluded

Date & time (MST)
May 20, 2026 12:00 AM to May 20, 2026 02:00 AM

Date & time (CEST)
May 20, 2026 09:00 AM to May 20, 2026 11:00 AM

Duration
2 hours
Posted on May 04, 2026 - 01:25 MST

Maintenance - Amsterdam, Phoenix - Virtual Private Data Center May 25, 2026 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
May 25, 2026 01:00 AM to May 25, 2026 07:00 AM

Date & time (CEST)
May 25, 2026 10:00 AM to May 25, 2026 4:00 PM

Duration
6 hours
Posted on Apr 28, 2026 - 00:52 MST

Maintenance - Ashburn, Phoenix - Data Security Cloud May 25, 2026 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
May 25, 2026 01:00 AM to May 25, 2026 07:00 AM

Date & Time (CEST)
May 25, 2026 10:00 AM to May 25, 2026 4:00 PM

Duration
6 hours
Posted on Apr 28, 2026 - 00:56 MST

Maintenance - Phoenix - Virtual Private Data Center May 25, 2026 02:00-04:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Phoenix.

Site
PHX - VPDC

Product
Virtual Private Data Center

Reason
Cloud Director Certificate Renewal

Impacted components
Veeam Backup & Replication, Veeam Cloud Connect & Replication, VMware Cloud Director, VMware Cloud Director Availability, Zerto

Details / Risks
During the maintenance, there will be a brief disruption to the services listed above. VMware Cloud Director (vpdc.phoenixnap.com) will be temporarily unavailable. VMs will not be affected. All services will resume as soon as the maintenance is concluded

Date & time (MST)
May 25, 2026 12:00 AM to May 25, 2026 02:00 AM

Date & time (CEST)
May 25, 2026 09:00 AM to May 25, 2026 11:00 AM

Duration
2 hours
Posted on May 04, 2026 - 01:28 MST

Maintenance - Ashburn - Virtual Private Data Center May 25, 2026 02:00-04:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Ashburn.

Site
ASH - VPDC

Product
Virtual Private Data Center

Reason
Cloud Director Certificate Renewal

Impacted components
Veeam Backup & Replication, Veeam Cloud Connect & Replication, VMware Cloud Director, VMware Cloud Director Availability, Zerto

Details / Risks
During the maintenance, there will be a brief disruption to the services listed above. VMware Cloud Director (ashvpdc.phoenixnap.com) will be temporarily unavailable. VMs will not be affected. All services will resume as soon as the maintenance is concluded

Date & time (MST)
May 25, 2026 12:00 AM to May 25, 2026 02:00 AM

Date & time (CEST)
May 25, 2026 09:00 AM to May 25, 2026 11:00 AM

Duration
2 hours
Posted on May 04, 2026 - 01:28 MST
May 8, 2026

No incidents reported today.

May 7, 2026

No incidents reported.

May 6, 2026
phoenixNAP Maintenance on Bare Metal Cloud in Singapore
Completed - The scheduled maintenance has been completed.
May 6, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 01:00 MST
Scheduled - Valued Client,

The phoenixNAP Bare Metal Cloud (BMC) team will be conducting emergency
maintenance on our BMC environment in Singapore on Wednesday, 6th May at 8 AM
UTC (1 AM MST). The process is expected to take around 2 to 3 hours, and our
teams will take all necessary precautions to mitigate any prolonged disturbances
outside this service window. If you have any questions about this maintenance,
please contact one of our NOC team members at (877) 749-2656 or
noc@phoenixnap.com. Thank you for your patience
and understanding as we continue to work toward providing you with the best
possible service.

Kind regards,
phoenixNAP
May 4, 11:06 MST
May 5, 2026
Maintenance on Core Router infrastructure at Amsterdam
Completed - The scheduled maintenance has been completed.
May 5, 15:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 10:00 MST
Scheduled - Dear Valued Client,



PhoenixNAP will be conducting maintenance on our Core Router infrastructure in
our Amsterdam location. The purpose of this maintenance window is to enable
Selective Route Downloads (SRD) on the iEdge routers, allowing us to provide full
routing tables to customers in this region.


During this five-hour window, we do not anticipate disruptions of service.
However, we advise you to please monitor your environment in case we experience
unexpected issues.

Our Network Engineering Team will be taking all necessary precautions to
mitigate any prolonged disturbances.


If you have any questions about this maintenance window, please contact one of
our NOC Team members at 877.749.2656 or by email at
noc@phoenixnap.com.


Thank you for your understanding and patience as we continue to work towards
providing you with the best possible service.



Date & time (MST)
May 5, 2026, 10:00 AM to May 5, 2026 03:00 PM


Date & time (CET)
May 5, 2026, 06:00 PM to May 5, 2026 11:00 PM


Duration
5hours
Apr 28, 08:40 MST
phoenixNAP Maintenance on Bare Metal Cloud in Phoenix
Completed - The scheduled maintenance has been completed.
May 5, 08:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 00:00 MST
Scheduled - Valued Client,

The phoenixNAP Bare Metal Cloud (BMC) team will be conducting maintenance on our infrastructure. This may disrupt the ability to provision or perform actions on BMC servers located in Phoenix. The maintenance will take place on Tuesday, May 5th, between 07:00am and 03:00pm UTC (0:00 am and 8:00 pm MST).

This maintenance is not expected to impact your servers.

Our teams will take all necessary precautions to mitigate any prolonged disturbances outside of this service window. If you have any questions about this maintenance, please contact our NOC team at (877) 749-2656 or
noc@phoenixnap.com.

Thank you for your patience and understanding as we continue to work toward providing you with the best possible service.

phoenixNAP NOC
Apr 28, 01:16 MST
Maintenance - Ashburn - OpenVPN
Completed - The scheduled maintenance has been completed.
May 5, 01:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 00:00 MST
Scheduled - Valued Client,

Our engineering team will be performing a scheduled maintenance on Data Secure Cloud (DSC) in Ashburn.

Site
ASH - DSC

Product
OpenVPN

Reason
Certificate renewal

Impacted components
OpenVPN

Details / Risks
During the certificate renewal, the VPN will experience a brief disconnection as it is rebooted.

Date & time (MST)
May 5, 2026 00:00 AM to May 5, 2026 01:00 AM

Date & time (CEST)
May 5, 2026 09:00 AM to May 5, 2026 10:00 AM

Duration
1 hours
Apr 28, 00:13 MST
May 4, 2026
phoenixNAP Maintenance on Bare Metal Cloud in Ashburn and Amsterdam
Completed - The scheduled maintenance has been completed.
May 4, 20:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 00:00 MST
Scheduled - Valued Client,



The phoenixNAP Bare Metal Cloud (BMC) team will be conducting maintenance on our
infrastructure. This may disrupt the ability to provision or perform actions on
BMC servers located in Ashburn and Amsterdam. The maintenance will take place on
Monday, May 4th, between 07:00am and 03:00pm UTC (0:00 am and 8:00 pm MST).



This maintenance is not expected to impact your servers.



Our teams will take all necessary precautions to mitigate any prolonged
disturbances outside of this service window. If you have any questions about
this maintenance, please contact our NOC team at (877) 749-2656 or
noc@phoenixnap.com.



Thank you for your patience and understanding as we continue to work toward
providing you with the best possible service.



phoenixNAP NOC
Apr 27, 09:21 MST
Maintenance - Ashburn, Singapore - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
May 4, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 01:00 MST
Scheduled - Valued Client,

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Ashburn and Singapore.

Site
ASH, SIN - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
May 4, 2026 01:00 AM to May 4, 2026 07:00 AM

Date & Time (CEST)
May 4, 2026 10:00 AM to May 4, 2026 4:00 PM

Duration
6 hours
Apr 28, 00:52 MST
May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026
Maintenance - Phoenix - Backup as a Service (BaaS) Managed Backup for Microsoft 365
Completed - The scheduled maintenance has been completed.
Apr 30, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 09:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix.

During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. Job management using the PHX DSC - phxvbo.phoenixnap.com\phx.vbm.phoenixnap.com will be unavailable. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Apr 30, 2026 9:00 AM to Apr 30, 2026 01:00 PM

Date & time (CEST)
Apr 30, 2026 06:00 PM to Apr 30, 2026 10:00 PM

Duration
4 hours

Reason
Product update / upgrade to version 8.3.0.2543

Impacted components
Veeam Backup for Microsoft 365
Apr 27, 12:59 MST
Apr 29, 2026

No incidents reported.

Apr 28, 2026
phoenixNAP Maintenance on Bare Metal Cloud in NLD/Amsterdam
Completed - The scheduled maintenance has been completed.
Apr 28, 14:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 02:00 MST
Scheduled - Valued Client,

The phoenixNAP Bare Metal Cloud (BMC) team will be conducting maintenance on our infrastructure. This may disrupt the ability to provision or perform actions on BMC servers located in Amsterdam. The maintenance will take place on Tuesday, April 28th, between 08:00am and 08:00pm UTC (02:00am and 2pm MST).

This maintenance is not expected to impact your servers.

Our teams will take all necessary precautions to mitigate any prolonged disturbances outside of this service window. If you have any questions about this maintenance, please contact our NOC team at (877) 749-2656 or
noc@phoenixnap.com.

Thank you for your patience and understanding as we continue to work toward providing you with the best possible service.

phoenixNAP NOC
Apr 21, 05:32 MST
Apr 27, 2026
Issue detected on DSC in ASHBURN
Resolved - We have resolved the issue on DSC in ASHBURN that we identified earlier today. All our systems are now back up and running.
We want you to know that we take this issue very seriously. Please accept our sincere apologies for any inconvenience this may have caused.
Apr 27, 03:43 MST
Identified - The VCC, VCCR ,Managed backups, Zerto and VCDA services are currently affected. The DSC service is also impacted; clients are able to log in, however, configuration changes cannot be performed at this time.
Apr 27, 00:27 MST
Investigating - Our team has detected an issue on our DSC in ASHBURN. We are investigating it, and we will provide updates via email and this page shortly.

If you have any questions about this incident, feel free to reach out to support@phoenixnap.com.

phoenixNAP NOC
Apr 26, 23:05 MST
Apr 26, 2026
Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

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