phoenixNAP Services Status

All Systems Operational

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Check if our services are all online and see if any planned maintenance is scheduled for your system. Subscribe to receive automated updates via email or SMS.

Phoenix Operational
90 days ago
99.77 % uptime
Today
Colocation Operational
90 days ago
99.5 % uptime
Today
Dedicated Servers Operational
90 days ago
99.52 % uptime
Today
Bare Metal Cloud Operational
90 days ago
99.56 % uptime
Today
Data Security Cloud (DSC) Operational
90 days ago
99.52 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
99.52 % uptime
Today
Managed Private Cloud (MPC) Operational
90 days ago
99.52 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Managed Backup for Office 365 Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) – VMware Cloud Availability Operational
90 days ago
100.0 % uptime
Today
Object Storage Service (OSS) Operational
90 days ago
99.66 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Ashburn Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Data Security Cloud (DSC) Operational
90 days ago
100.0 % uptime
Today
Managed Private Cloud (MPC) Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Managed Backup for Office 365 Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - VMware vCloud Availability Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Atlanta Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Austin Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Amsterdam Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Belgrade Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Chicago Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Seattle Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
phoenixNAP Client Portal (PNCP) Operational
90 days ago
100.0 % uptime
Today
PNCP API Operational
90 days ago
100.0 % uptime
Today
PNCP Login Operational
90 days ago
100.0 % uptime
Today
Fortanix Operational
90 days ago
100.0 % uptime
Today
Encryption Management Platform (Fortanix) Operational
90 days ago
100.0 % uptime
Today
Domain Name Services Operational
90 days ago
100.0 % uptime
Today
DNS Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Maintenance - Phoenix - Data Security Cloud Sep 1, 2026 00:00-05:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Phoenix.

Site
PHX - DSC

Product
Data Security Cloud

Reason
Internal security fixes

Impacted components
VMware Advanced Load Balancer

Details / Risks
During the maintenance, there will be a brief period where changes to the virtual services will not be allowed. VMs and network traffic will not be affected. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Sep 1, 2026 12:00 AM to Sep 1, 2026 05:00 AM

Date & time (CEST)
Sep 1, 2026 09:00 AM to Sep 1, 2026 02:00 PM

Duration
5 hours

Posted on Aug 17, 2026 - 02:40 MST

Maintenance - Singapore & Amsterdam - VPDC Cloud Connect Sep 2, 2026 01:00-05:00 MST

Our engineering team will be performing a scheduled maintenance on VPDC in Singapore and Amsterdam.

Site
SIN - VPDC
NLD - VPDC

Product
Cloud Backup Connect

Reason
Product update / upgrade to version 13.1.1.18

Impacted components
Veeam Cloud Connect, Veeam Cloud Connect Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. All services will resume as soon as the maintenance is concluded.

Posted on Aug 20, 2026 - 00:39 MST

phoenixNAP Maintenance on Bare Metal Cloud in Ashburn Sep 2, 2026 02:00-09:00 MST

Valued Client,

The phoenixNAP Bare Metal Cloud (BMC) team will be conducting maintenance on our
infrastructure. This maintenance may affect network performance on BMC servers
located in Ashburn.

However, it is not anticipated to impact server provisioning or other
operations.

The maintenance will take place on Wednesday, September 2nd between 09:00am and
04:00pm UTC (02:00am and 09:00am MST).
Our teams will take all necessary precautions to mitigate any prolonged
disturbances within this service window. If you have any questions regarding
this maintenance, please contact our NOC team at (877) 749-2656 or
noc@phoenixnap.com.

Thank you for your patience and understanding as we continue to work toward
providing you with the best possible service.

phoenixNAP NOC

Posted on Aug 26, 2026 - 04:38 MST

Maintenance - Phoenix - Virtual Private Data Center Sep 3, 2026 02:00-04:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Phoenix.

Site
PHX - VPDC

Product
Virtual Private Data Center

Reason
Certificate renewal

Impacted components
VMware Cloud Director, VMware NSX-T

Details / Risks
During the maintenance, there will be a brief disruption to the services listed above. VMware Cloud Director - https://vpdc.phoenixnap.com will be temporarily unavailable. VMs will not be affected. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Sep 3, 2026 12:00 AM to Sep 3, 2026 02:00 AM

Date & time (CEST)
Sep 3, 2026 09:00 AM to Sep 3, 2026 11:00 AM

Duration
2 hours

Posted on Aug 24, 2026 - 00:59 MST
Aug 29, 2026

No incidents reported today.

Aug 28, 2026

No incidents reported.

Aug 27, 2026
Completed - The scheduled maintenance has been completed.
Aug 27, 16:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 08:00 MST
Scheduled - On August 27, 2026, our engineering team will be performing a scheduled maintenance on Disaster Recovery as a Service in Ashburn and Phoenix to upgrade to version 13.1.1.18. During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. Job management using the ashvcc.phoenixnap.com and phxvcc.phoenixnap.com will be unavailable. All services will resume as soon as the maintenance is concluded.
Aug 19, 13:01 MST
Completed - The scheduled maintenance has been completed.
Aug 27, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 09:00 MST
Update - We will be undergoing scheduled maintenance during this time.
Aug 25, 08:02 MST
Scheduled - Hello,

Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix.

Site
PHX - BaaS

Product
Managed Backup for Microsoft 365

Reason
Product update / upgrade to version 13.1.1.18

Impacted components
Veeam Backup for Microsoft 365

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the PHX DSC - phxvbo.phoenixnap.com\phx.vbm.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Aug 27, 2027 9:00 AM to Aug 27, 2027 01:00 PM

Date & time (CEST)
Aug 27, 2027 06:00 PM to Aug 27, 2027 10:00 PM

Duration
4 hours

If you have any questions about this maintenance window, please contact one of
our NOC Team members at 877.749.2656 or by email at noc@phoenixnap.com.

Thank you for your understanding and patience as we continue to work towards
providing you with the best possible service.

Aug 25, 08:00 MST
Aug 26, 2026
Completed - The scheduled maintenance has been completed.
Aug 26, 13:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 09:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix.

Site
PHX - BaaS

Product
Cloud Backup Standard / Advanced

Reason
Product update / upgrade to version 13.1.1.18

Impacted components
Veeam Backup & Replication, Veeam Backup Enterprise Manager

Details / Risks
"During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the Self-Service URL dsc-vem.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded."

Date & time (MST)
Aug 26, 2026 9:00 AM to Aug 26, 2026 01:00 PM

Date & time (CEST)
Aug 26, 2026 06:00 PM to Aug 26, 2026 10:00 PM

Duration
4 hours

Aug 20, 08:57 MST
Completed - The scheduled maintenance has been completed.
Aug 26, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 09:00 MST
Scheduled - On August 26, 2026, our engineering team will be performing a scheduled maintenance on Backup as a Service in Ashburn. We will be upgrading to version 13.1.1.18. During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. Job management using the ashcloudconnect.phoenixnap.com will be unavailable. All services will resume as soon as the maintenance is concluded.
Aug 19, 12:56 MST
Completed - The scheduled maintenance has been completed.
Aug 26, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 00:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Phoenix.

Site
PHX - VPDC

Product
vCenter Server Appliance

Reason
Patching of vCSA to v8.0U3k

Impacted components
VMware Cloud Director, VMware vCenter Server, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Zerto

Details / Risks
During the vCenter Server Appliances patching, there will be a brief disruption affecting the above services. Services running on VMs will not be affected. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Aug 26, 2026 00:00 AM to Aug 26, 2026 07:00 AM

Date & time (CEST)
Aug 26, 2026 09:00 AM to Aug 26, 2026 04:00 PM

Duration
7 hours

Jul 29, 07:34 MST
Completed - The scheduled maintenance has been completed.
Aug 26, 05:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 01:00 MST
Scheduled - Dear Valued Client,



phoenixNAP will be conducting a maintenance on our Storage Network infrastructure in our Amsterdam location. The purpose of this maintenance window is to perform a hardware refresh of the storage switches.



During this four-hour window, we do not anticipate disruptions of service.
However, we advise you to please monitor your environment in case we experience
unexpected issues.

Our Network Engineering Team will be taking all necessary precautions to mitigate any prolonged disturbances.



If you have any questions about this maintenance window, please contact one of
our NOC Team members at 877.749.2656 or by email at noc@phoenixnap.com.



Thank you for your understanding and patience as we continue to work towards
providing you with the best possible service.



Date & time (MST)

August 26, 2026, 01:00 AM to August 26, 2026 05:00 AM



Date & time (CET)

August 26, 2026, 10:00 AM to August 26, 2026 2:00 PM



Duration

4 hours

Aug 19, 03:16 MST
Completed - The scheduled maintenance has been completed.
Aug 26, 01:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 00:00 MST
Scheduled - Valued Client,

Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix.

Site
PHX - BaaS

Product
Managed Backup for Microsoft 365

Reason
Infrastructure components patching

Impacted components
Veeam Backup for Microsoft 365

Details / Risks
During this maintenance window, the Veeam Backup for Microsoft Office 365 - Self-Service Restore Portal will be unavailable.

Backup jobs & replications will not be interrupted during this maintenance window.

Service will resume as soon as the maintenance is concluded.

Date & time (MST)
Aug 26, 2026 00:00 AM to Aug 26, 2026 01:00 AM

Date & time (CEST)
Aug 26, 2026 09:00 AM to Aug 26, 2026 10:00 AM

Duration
1 hours

Aug 25, 05:10 MST
Aug 25, 2026
Completed - The scheduled maintenance has been completed.
Aug 25, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 09:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Backup as a Service in Ashburn.

Site
ASH - BaaS

Product
Cloud Backup Standard / Advanced

Reason
Product update / upgrade to version 13.1.1.18

Impacted components
Veeam Backup & Replication, Veeam Backup Enterprise Manager

Details / Risks
"During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the Self-Service portal dsc-ash-vem.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded."

Date & time (MST)
Aug 25, 2026 9:00 AM to Aug 25, 2026 01:00 PM

Date & time (CEST)
Aug 25, 2026 06:00 PM to Aug 25, 2026 10:00 PM

Duration
4 hours

Aug 20, 08:59 MST
Completed - The scheduled maintenance has been completed.
Aug 25, 05:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 00:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Ashburn.

Site
ASH - VPDC

Product
vCenter Server Appliance

Reason
Patching of vCSA to v8.0U3k

Impacted components
VMware Cloud Director, VMware vCenter Server, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Zerto

Details / Risks
During the vCenter Server Appliances patching, there will be a brief disruption affecting the above services. Services running on VMs will not be affected. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Aug 25, 2026 00:00 AM to Aug 25, 2026 07:00 AM

Date & time (CEST)
Aug 25, 2026 09:00 AM to Aug 25, 2026 04:00 PM


Duration
5 hours

Jul 29, 07:35 MST
Completed - The scheduled maintenance has been completed.
Aug 25, 01:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 00:01 MST
Scheduled - Valued Client,

Our engineering team will be performing a scheduled maintenance on Data Secure Cloud (DSC) in Phoenix.

Site
PHX - DSC

Product
OpenVPN

Reason
Certificate renewal

Impacted components
OpenVPN

Details / Risks
During the certificate renewal, the VPN will experience a brief disconnection as it is rebooted.

Date & time (MST)
August 25, 2026 00:00 AM to August 25, 2026 01:00 AM

Date & time (CEST)
August 25, 2026 09:00 AM to August 25, 2026 10:00 AM

Duration
1 hours

Aug 23, 23:47 MST
Aug 24, 2026
Completed - The scheduled maintenance has been completed.
Aug 24, 10:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 05:00 MST
Scheduled - Dear Valued Client,

phoenixNAP will be conducting maintenance on our BGP-COLO routers in our Phoenix location. The purpose of this maintenance window is to add a full routing table to the BGP routers with which our customers peer. This change will increase the routing table size from approximately 660,000 routes to more than 1,005,000 routes.

We advise customers who receive a full routing table from us to verify that their peered routers can support the increased routing table size and associated resource requirements.


During this five-hour window, we do not anticipate disruptions of service. However, we advise you to please monitor your environment in case we experience unexpected issues.

Our Network Engineering Team will be taking all necessary precautions to mitigate any prolonged disturbances.


If you have any questions about this maintenance window, please contact one of our NOC Team members at 877.749.2656 or by email at noc@phoenixnap.com.


Thank you for your understanding and patience as we continue to work towards providing you with the best possible service.


Date & time (MST)
Aug 24, 2026, 5:00 AM to Aug 24, 2026 10:00 AM


Date & time (CET)
Aug 24, 2026, 02:00 PM to Aug 24, 2026 7:00 PM


Duration
5hours

Aug 20, 13:42 MST
Completed - The scheduled maintenance has been completed.
Aug 24, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 00:00 MST
Scheduled - Body
Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Singapore.

Site
SIN - VPDC

Product
vCenter Server Appliance

Reason
Patching of vCSA to v8.0u3k

Impacted components
VMware Cloud Director, VMware vCenter Server, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Zerto

Details / Risks
During the vCenter Server Appliances patching, there will be a brief disruption affecting the above services. Services running on VMs will not be affected. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Aug 24, 2026 00:00 AM to Aug 24, 2026 07:00 AM

Date & time (CEST)
Aug 24, 2026 09:00 AM to Aug 24, 2026 04:00 PM


Duration
7 hours

Jul 29, 07:29 MST
Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026
Completed - The scheduled maintenance has been completed.
Aug 21, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 00:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Amsterdam.

Site
NLD - VPDC

Product
vCenter Server Appliance

Reason
Patching of vCSA to v8.0u3k

Impacted components
VMware Cloud Director, VMware vCenter Server, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Zerto

Details / Risks
During the vCenter Server Appliances patching, there will be a brief disruption affecting the above services. Services running on VMs will not be affected. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Aug 21, 2026 00:00 AM to Aug 21, 2026 07:00 AM

Date & time (CET)
Aug 21, 2026 09:00 AM to Aug 21, 2026 04:00 PM

Duration
7 hours

Jul 29, 07:30 MST
Aug 20, 2026
Resolved - The issue is now considered resolved, and no further impact has been observed.
Aug 20, 11:45 MST
Update - The issue is now considered resolved, and no further impact has been observed. We will continue to monitor the environment as part of our normal operations.
Aug 20, 07:01 MST
Update - So far, all alerts have cleared, and temperatures have returned to normal levels. We continue to monitor the situation closely to ensure conditions remain stable.
Aug 20, 06:20 MST
Monitoring - We’ve received feedback from customers that temperatures have stabilized on their end. We’re continuing to monitor the situation closely and will provide further updates as needed.
Aug 20, 03:57 MST
Update - We are seeing temperatures stabilize in the affected data center. Our teams continue to closely monitor the situation.
Aug 20, 03:34 MST
Update - Our teams are working closely with the RadiusDC team, as the incident has been escalated to them for further investigation and resolution.
Aug 20, 02:40 MST
Investigating - We're observing the elevated temperatures in RadiusDC, which triggered our environmental monitoring systems.

Our team is actively investigating the cause and monitoring temperature levels across the affected area. Systems remain under close observation, and we are taking precautionary measures to maintain safe operating conditions and service stability.

Aug 20, 02:15 MST
Aug 19, 2026
Completed - The scheduled maintenance has been completed.
Aug 19, 10:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 05:00 MST
Scheduled - Hello,

PhoenixNAP will be conducting maintenance on our BGP-COLO routers in our Phoenix
location. The purpose of this maintenance window is to add a full routing table
to the BGP routers with which our customers peer. This change will increase the
routing table size from approximately 660,000 routes to more than 1,005,000
routes.

We advise customers who receive a full routing table from us to verify that
their peered routers can support the increased routing table size and associated
resource requirements.

During this five-hour window, we do not anticipate disruptions of service.
However, we advise you to please monitor your environment in case we experience
unexpected issues.

Our Network Engineering Team will be taking all necessary precautions to
mitigate any prolonged disturbances.

If you have any questions about this maintenance window, please contact one of
our NOC Team members at 877.749.2656 or by email:
noc@phoenixnap.com


Thank you for your understanding and patience as we continue to work towards
providing you with the best possible service.



Date & time (MST)

Aug 19, 2026, 5:00 AM to Aug 13, 2026 10:00 AM



Date & time (CET)

Aug 19, 2026, 02:00 PM to Aug 13, 2026 7:00 PM


Duration: 5 hours

Aug 17, 09:56 MST
Completed - The scheduled maintenance has been completed.
Aug 19, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 00:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Data Secure Cloud in Phoenix.

Site
PHX - DSC

Product
vCenter Server Appliance

Reason
Patching of vCSA to v8.0U3k

Impacted components
VMware Cloud Director, VMware vCenter Server, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Zerto

Details / Risks
During the vCenter Server Appliances patching, there will be a brief disruption affecting the above services. Services running on VMs will not be affected. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Aug 19, 2026 00:00 AM to Aug 19, 2026 07:00 AM

Date & time (CEST)
Aug 19, 2026 09:00 AM to Aug 19, 2026 04:00 PM

Duration
7 hours

Jul 29, 07:33 MST
Aug 18, 2026
Completed - The scheduled maintenance has been completed.
Aug 18, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 00:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Data Secure Cloud in Ashburn.

Site
ASH - DSC

Product
vCenter Server Appliance

Reason
Patching of vCSA to v8.0U3k

Impacted components
VMware Cloud Director, VMware vCenter Server, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Zerto

Details / Risks
During the vCenter Server Appliances patching, there will be a brief disruption affecting the above services. Services running on VMs will not be affected. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Aug 18, 2026 00:00 AM to Aug 18, 2026 07:00 AM

Date & time (CEST)
Aug 18, 2026 09:00 AM to Aug 18, 2026 04:00 PM

Duration
7 hours

Jul 29, 07:35 MST
Completed - The scheduled maintenance has been completed.
Aug 18, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 02:00 MST
Scheduled - Dear Valued Client,

PhoenixNAP will be performing scheduled maintenance on edge equipment at our
Seattle location on Tuesday, August 18th, 2026, from 2:00 AM to 6:00 AM MST.
As part of this maintenance, we will be upgrading the software on our edge
equipment to improve overall performance and stability. During this window, you
may notice a brief, minor increase in latency as traffic is temporarily
redistributed across backup links while routing adjustments are made. We do not
anticipate any service interruptions, but we recommend monitoring your systems
for any unexpected issues during this time.

Our team will take every precaution to keep any impact within the scheduled
window. If you have questions or concerns about this maintenance, please reach
out to our NOC team:
Phone: (877) 749-2656
Email: noc@phoenixnap.com
Thank you for your patience and continued trust as we work to deliver the best
possible service.
Sincerely,
phoenixNAP NOC

Aug 11, 03:09 MST
Aug 17, 2026
Resolved - This incident has been resolved.
Aug 17, 03:26 MST
Update - We have resolved the issue on Object Storage Service in Phoenix that we identified previously. Our services are now back online and running.
We want you to know that we take this issue very seriously. Please accept our sincere apologies for any inconvenience this may have caused.

Aug 17, 03:24 MST
Identified - We are actively collaborating with our vendor to resolve ongoing issues with our S3 Storage.

While the service remains accessible, connected applications and dependent services may experience intermittent errors. We are monitoring the situation closely alongside our vendor and will share further updates as new information becomes available. There is currently no estimated time of resolution (ETA).

We appreciate your patience as we work toward a full recovery.

Aug 14, 10:42 MST
Update - Following the cooling issue at our Phoenix (PHX) facility, the Cloud Object Storage service is currently unavailable.
Our engineering team is still actively working with the vendor to restore service.
We will provide further updates as more information becomes available.
ETA: N/A

Aug 14, 07:07 MST
Investigating - Following the cooling issue at our Phoenix (PHX) facility, the Cloud Object Storage service is currently unavailable.
Our engineering teams are actively working to restore service.
We will provide further updates as more information becomes available.
ETA: N/A

Aug 14, 03:24 MST
Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.