phoenixNAP Services Status

All Systems Operational

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Check if our services are all online and see if any planned maintenance is scheduled for your system. Subscribe to receive automated updates via email or SMS.

Uptime over the past 90 days. View historical uptime.
Phoenix Operational
90 days ago
99.61 % uptime
Today
Colocation Operational
90 days ago
99.94 % uptime
Today
Dedicated Servers ? Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Data Security Cloud (DSC) ? Operational
90 days ago
99.98 % uptime
Today
Virtual Private Data Center (VPDC) ? Operational
90 days ago
100.0 % uptime
Today
Managed Private Cloud (MPC) ? Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups ? Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Managed Backup for Office 365 Operational
90 days ago
94.7 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) – VMware Cloud Availability Operational
90 days ago
100.0 % uptime
Today
Object Storage Service (OSS) Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Ashburn Operational
90 days ago
99.88 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Data Security Cloud (DSC) ? Operational
90 days ago
100.0 % uptime
Today
Managed Private Cloud (MPC) Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Managed Backup for Office 365 ? Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - VMware vCloud Availability Operational
90 days ago
98.36 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Atlanta Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Austin Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Amsterdam Operational
90 days ago
99.94 % uptime
Today
Colocation Operational
90 days ago
99.94 % uptime
Today
Dedicated Servers Operational
90 days ago
99.94 % uptime
Today
Bare Metal Cloud Operational
90 days ago
99.94 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
99.94 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
99.94 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
99.94 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
99.94 % uptime
Today
Object Storage Operational
90 days ago
99.94 % uptime
Today
IP Services Operational
90 days ago
99.94 % uptime
Today
Belgrade Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Chicago Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud ? Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Seattle Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
phoenixNAP Client Portal (PNCP) Operational
90 days ago
100.0 % uptime
Today
PNCP API Operational
90 days ago
100.0 % uptime
Today
PNCP Login Operational
90 days ago
100.0 % uptime
Today
Fortanix Operational
90 days ago
100.0 % uptime
Today
Encryption Management Platform (Fortanix) Operational
90 days ago
100.0 % uptime
Today
Domain Name Services Operational
90 days ago
100.0 % uptime
Today
DNS Services ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Maintenance - Phoenix - OpenVPN Sep 1, 2025 00:00-01:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Phoenix.

Site
PHX - DSC

Product
OpenVPN

Reason
Certificate renewal

Impacted components
OpenVPN

Details / Risks
During the certificate renewal process, the VPN connection will experience a brief interruption as it has to be rebooted.

Date & time (MST)
Sep 1, 2025 12:00 AM to Sep 1, 2025 01:00 AM

Date & time (CEST)
Sep 1, 2025 09:00 AM to Sep 1, 2025 10:00 AM

Duration
1 hours
Posted on Aug 25, 2025 - 01:08 MST

Maintenance - Ashburn - Disaster Recovery as a Service (DRaaS) VMware Cloud Director Availability Sep 2, 2025 00:00-04:00 MST

Our engineering team will be performing scheduled maintenance on Disaster Recovery as a Service in Ashburn.

Site
ASH - DRaaS

Product
VMware Cloud Director Availability

Reason
Certificate renewal

Impacted components
VMware Cloud Director Availability

Details / Risks
During this maintenance window, VCDA services will be stopped, and replications might be interrupted.
Job management using the VMware Cloud Director plugin and management portal will be unavailable (ashvpdcvcav.phoenixnap.com & ashvpdc.phoenixnap.com).

All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Sep 2, 2025 12:00 AM to Sep 2, 2025 04:00 AM

Date & time (CEST)
Sep 2, 2025 09:00 AM to Sep 2, 2025 01:00 PM

Duration
4 hours
Posted on Aug 25, 2025 - 03:39 MST

Maintenance - Phoenix - Virtual Private Data Center Sep 3, 2025 00:00-06:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Phoenix.

Site
PHX - VPDC

Product
Virtual Private Data Center

Reason
Product update / upgrade to version 10.6.1.1

Impacted components
VMware Cloud Director

Details / Risks
During the maintenance, there will be a brief disruption to the services listed above.
https://vpdc.phoenixnap.com will be temporarily unavailable. VMs will not be affected.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Sep 3, 2025 12:00 AM to Sep 3, 2025 06:00 AM

Date & time (CEST)
Sep 3, 2025 09:00 AM to Sep 3, 2025 03:00 PM

Duration
6 hours
Posted on Aug 25, 2025 - 02:26 MST

Maintenance - Phoenix - Disaster Recovery as a Service (DRaaS) VMware Cloud Director Availability Sep 3, 2025 10:00-15:00 MST

Our engineering team will be performing a scheduled maintenance on Disaster Recovery as a Service in Phoenix.

Site
PHX - DRaaS

Product
VMware Cloud Director Availability

Reason
Product update / upgrade to version 4.7.3

Impacted components
VMware Cloud Director Availability

Details / Risks
"During this maintenance window, VCDA services will be stopped and replications might be interrupted.
Job management using the VMware Cloud Director plugin and management portal will be unavailable. vpdc-phx-vcda.phoenixnap.com
All services will resume as soon as the maintenance is concluded."

Date & time (MST)
Sep 3, 2025 10:00 AM to Sep 3, 2025 03:00 PM

Date & time (CEST)
Sep 3, 2025 07:00 PM to Sep 4, 2025 12:00 AM

Duration
5 hours
Posted on Aug 25, 2025 - 09:23 MST

Maintenance - Phoenix & Ashburn - Veeam Backup Manager Sep 4, 2025 00:00-03:00 MST

Our engineering team will be performing scheduled maintenance on Data Secure Cloud in Phoenix & Ashburn.

Site
PHX & ASH - DSC

Product
Veeam Backup Manager

Reason
Certificate renewal

Impacted components
Veeam Backup for Microsoft 365

Details / Risks
During this maintenance window, Veeam services will be stopped, and backup jobs & replications might be interrupted.
Job management using the ashvbo.phoenixnap.com & phxvbo.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Sep 4, 2025 12:00 AM to Sep 4, 2025 03:00 AM

Date & time (CEST)
Sep 4, 2025 09:00 AM to Sep 4, 2025 12:00 PM

Duration
3 hours
Posted on Aug 21, 2025 - 07:46 MST

Maintenance - Phoenix - Virtual Private Data Center Sep 9, 2025 00:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Phoenix.

Site
PHX - VPDC

Product
vCenter Server Appliance

Reason
Upgrade of vCSA to v8.0U3g

Impacted components
VMware vCenter Appliance

Details / Risks
During the vCenter Server appliance patching maintenance, there will be a brief disruption affecting VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Recovery and Zerto services. Services running on VMs will not be affected. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Sep 9, 2025 00:00 AM to Sep 9, 2025 07:00 AM

Date & time (CEST)
Sep 9, 2025 09:00 AM to Sep 9, 2025 04:00 PM

Duration
7 hours
Posted on Aug 28, 2025 - 00:53 MST

Maintenance - Phoenix - Data Security Cloud Sep 9, 2025 00:00-08:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Phoenix.

Site
PHX - DSC

Product
Data Security Cloud

Reason
Product update / upgrade to version 4.2.1.4

Impacted components
VMware Cloud Director, VMware NSX-T

Details / Risks
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes.

Date & time (MST)
Sep 2, 2025 12:00 AM to Sep 2, 2025 08:00 AM
Sep 3, 2025 12:00 AM to Sep 3, 2025 08:00 AM
Sep 4, 2025 12:00 AM to Sep 4, 2025 08:00 AM

Date & time (CEST)
Sep 2, 2025 09:00 AM to Sep 2, 2025 05:00 PM
Sep 3, 2025 09:00 AM to Sep 3, 2025 05:00 PM
Sep 4, 2025 09:00 AM to Sep 4, 2025 05:00 PM

Duration
3 days (8 hours per day)
Posted on Aug 14, 2025 - 04:45 MST

Maintenance - Phoenix - Data Security Cloud Sep 10, 2025 00:00-08:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Phoenix.

Site
PHX - DSC

Product
Data Security Cloud

Reason
Product update / upgrade to version 4.2.1.4

Impacted components
VMware Cloud Director, VMware NSX-T

Details / Risks
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes.

Date & time (MST)
Sep 2, 2025 12:00 AM to Sep 2, 2025 08:00 AM
Sep 3, 2025 12:00 AM to Sep 3, 2025 08:00 AM
Sep 4, 2025 12:00 AM to Sep 4, 2025 08:00 AM

Date & time (CEST)
Sep 2, 2025 09:00 AM to Sep 2, 2025 05:00 PM
Sep 3, 2025 09:00 AM to Sep 3, 2025 05:00 PM
Sep 4, 2025 09:00 AM to Sep 4, 2025 05:00 PM

Duration
3 days (8 hours per day)
Posted on Aug 14, 2025 - 04:46 MST

Maintenance - Phoenix - Data Security Cloud Sep 11, 2025 00:00-08:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Phoenix.

Site
PHX - DSC

Product
Data Security Cloud

Reason
Product update / upgrade to version 4.2.1.4

Impacted components
VMware Cloud Director, VMware NSX-T

Details / Risks
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes.

Date & time (MST)
Sep 2, 2025 12:00 AM to Sep 2, 2025 08:00 AM
Sep 3, 2025 12:00 AM to Sep 3, 2025 08:00 AM
Sep 4, 2025 12:00 AM to Sep 4, 2025 08:00 AM

Date & time (CEST)
Sep 2, 2025 09:00 AM to Sep 2, 2025 05:00 PM
Sep 3, 2025 09:00 AM to Sep 3, 2025 05:00 PM
Sep 4, 2025 09:00 AM to Sep 4, 2025 05:00 PM

Duration
3 days (8 hours per day)
Posted on Aug 14, 2025 - 04:47 MST
Aug 29, 2025

No incidents reported today.

Aug 28, 2025
Maintenance - Singapore - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Aug 28, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 00:00 MST
Scheduled - Valued Client,

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Singapore.

Site
SIN - VPDC

Product
vCenter Server Appliance

Reason
Patching of vCSA to v8.0u3g

Impacted components
VMware vCenter Appliance

Details / Risks
During the vCenter Server appliance patching maintenance, there will be a brief disruption affecting VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Recovery and Zerto services. Services running on VMs will not be affected. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Aug 28, 2025 00:00 AM to Aug 28, 2025 07:00 AM

Date & time (CEST)
Aug 28, 2025 09:00 AM to Aug 28, 2025 04:00 PM

Duration
7 hours

Kind regards,
PhoenixNAP
Aug 6, 04:57 MST
Aug 27, 2025
Maintenance - Phoenix - Data Security Cloud
Completed - The scheduled maintenance has been completed.
Aug 27, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 08:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Phoenix.

Site
PHX - DSC

Product
Data Security Cloud

Reason
Storage Failover Testing

Impacted components
Nimble storage array, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Backup & Replication

Details / Risks
During this maintenance window, Veeam services will remain running and backup jobs & replications will not be interrupted.

Date & time (MST)
Aug 27, 2025 8:00 AM to Aug 27, 2025 01:00 PM

Date & time (CEST)
Aug 27, 2025 05:00 PM to Aug 27, 2025 10:00 PM

Duration
5 hours
Aug 22, 10:37 MST
Maintenance - Amsterdam - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Aug 27, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 00:00 MST
Scheduled - Valued Client,

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Amsterdam.

Site
NLD - VPDC

Product
vCenter Server Appliance

Reason
Patching of vCSA to v8.0u3g

Impacted components
VMware vCenter Appliance

Details / Risks
During the vCenter Server appliance patching maintenance, there will be a brief disruption affecting VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Recovery and Zerto services. Services running on VMs will not be affected. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Aug 27, 2025 00:00 AM to Aug 27, 2025 07:00 AM

Date & time (CEST)
Aug 27, 2025 09:00 AM to Aug 27, 2025 04:00 PM

Duration
7 hours

Kind regards,
PhoenixNAP
Aug 6, 04:55 MST
Aug 26, 2025
PHX DSC Zerto Outage
Resolved - This issue has now been resolved. Replication jobs are now actively running/succeeding.
Aug 26, 16:24 MST
Investigating - We are currently experiencing an issue with the Phoenix DSC Zerto DRaaS offering. We are actively troubleshooting and have a Severity 1 case opened with the vendor. Updates to follow.

Client Impact - Zerto replication jobs are failing.
Aug 26, 16:10 MST
Aug 25, 2025
Maintenance - Ashburn, Phoenix - Data Security Cloud
Completed - The scheduled maintenance has been completed.
Aug 25, 09:00 MST
Update - Scheduled maintenance is currently in progress. We are extending this maintenance for 2 more hours. We will provide updates as necessary.
Aug 25, 06:56 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 01:01 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Aug 25, 2025 01:00 AM to Aug 25, 2025 07:00 AM

Date & Time (CEST)
Aug 25, 2025 10:00 AM to Aug 25, 2025 4:00 PM

Duration
6 hours
Jul 21, 03:39 MST
Maintenance - Ashburn - Data Secure Cloud
Completed - The scheduled maintenance has been completed.
Aug 25, 07:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 00:00 MST
Scheduled - Valued Client,

Our engineering team will be performing a scheduled maintenance on Data Secure Cloud in Ashburn.

Site
ASH - DSC

Product
vCenter Server Appliance

Reason
Patching of vCSA to v8.0U3g

Impacted components
VMware vCenter Appliance

Details / Risks
During the vCenter Server appliance patching maintenance, there will be a brief disruption affecting VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Recovery and Zerto services. Services running on VMs will not be affected. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Aug 25, 2025 00:00 AM to Aug 25, 2025 07:00 AM

Date & time (CEST)
Aug 25, 2025 09:00 AM to Aug 25, 2025 04:00 PM

Duration
7 hours

Kind regards,
PhoenixNAP
Aug 6, 04:52 MST
Maintenance - Amsterdam, Phoenix - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Aug 25, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
Aug 25, 2025 01:00 AM to Aug 25, 2025 07:00 AM

Date & time (CEST)
Aug 25, 2025 10:00 AM to Aug 25, 2025 4:00 PM

Duration
6 hours
Jul 21, 03:34 MST
Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025
Maintenance - Singapore - OpenVPN
Completed - The scheduled maintenance has been completed.
Aug 22, 01:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 00:00 MST
Scheduled - Our engineering team will be performing scheduled maintenance on Virtual Private Data Center (VPDC) in Singapore.

Site
SGP - VPDC

Product
OpenVPN

Reason
Certificate renewal

Impacted components
OpenVPN

Details / Risks
There will be a brief disconnection as the OpenVPN must be rebooted to apply the certificate.

Date & time (MST)
Aug 22, 2025 12:00 AM to Aug 22, 2025 01:00 AM

Date & time (CEST)
Aug 22, 2025 09:00 AM to Aug 22, 2025 10:00 AM

Duration
1 hours
Aug 19, 23:54 MST
Aug 21, 2025

No incidents reported.

Aug 20, 2025
Maintenance - Phoenix and Ashburn- Cloud Object Storage (S3)
Completed - The scheduled maintenance has been completed.
Aug 20, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 00:00 MST
Scheduled - Valued Client,

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Centers in Phoenix and Ashburn.

Site
PHX - VPDC
ASH - VPDC

Product
Cloud Object Storage (S3)

Reason
Certificate renewal

Impacted components
Object Storage

Details / Risks
There may be minor disruptions in connectivity to the S3 and portal during its service restart

Date & time (MST)
Aug 20, 2025 12:00 AM to Aug 20, 2025 04:00 AM

Date & time (CEST)
Aug 20, 2025 09:00 AM to Aug 20, 2025 01:00 PM

Duration
7 hours

Kind regards,
PhoenixNAP
Aug 12, 03:55 MST
Maintenance - Phoenix - Data Secure Cloud
Completed - The scheduled maintenance has been completed.
Aug 20, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 00:01 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Data Secure Cloud in Phoenix.

Site
PHX - DSC

Product
vCenter Server Appliance

Reason
Upgrade of vCSA to v8.0U3g

Impacted components
VMware vCenter Appliance

Details / Risks
During the vCenter Server appliance patching maintenance, there will be a brief disruption affecting VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Recovery and Zerto services. Services running on VMs will not be affected. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Aug 20, 2025 00:00 AM to Aug 20, 2025 07:00 AM

Date & time (CEST)
Aug 20, 2025 09:00 AM to Aug 20, 2025 04:00 PM

Duration
7 hours
Aug 11, 05:52 MST
phoenixNAP Maintenance on Bare Metal Cloud
Completed - The scheduled maintenance has been completed.
Aug 20, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 02:00 MST
Scheduled - Valued Client,
The phoenixNAP Bare Metal Cloud (BMC) team will be conducting an upcoming maintenance on our infrastructure. This maintenance window may disrupt your ability to provision or perform actions on BMC servers located in Phoenix, Ashburn, Chicago, Seattle, Austin, Amsterdam and Singapore. The maintenance will take place on Wednesday, August 20, between 8 AM and 12 AM UTC (2 AM to 6 AM MST).
This maintenance is not expected to impact your servers.
Our teams will take all necessary precautions to mitigate any prolonged disturbance outside of this service window. If you have any questions about this maintenance, please contact our NOC team at (877) 749-2656 or [email protected].
Thank you for your patience and understanding as we continue to work towards providing you with the best possible service.
phoenixNAP NOC
Aug 6, 01:17 MST
Maintenance - Ashburn - Veeam Enterprise Manager
Completed - The scheduled maintenance has been completed.
Aug 20, 03:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 00:01 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Ashburn.

Site
ASH - VPDC

Product
Veeam Enterprise Manager

Reason
Certificate renewal

Impacted components
Veeam Backup Enterprise Manager

Details / Risks
During this maintenance window, Veeam services will be stopped, and backup jobs & replications might be interrupted.
Job management using the ashveeambackups.phoenixnap.com offsite backup repository will be temporarily unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Aug 20, 2025 12:00 AM to Aug 20, 2025 03:00 AM

Date & time (CEST)
Aug 20, 2025 09:00 AM to Aug 20, 2025 12:00 PM

Duration
3 hours
Aug 6, 02:59 MST
Aug 19, 2025

No incidents reported.

Aug 18, 2025
Maintenance - Ashburn, Phoenix - Data Security Cloud
Completed - The scheduled maintenance has been completed.
Aug 18, 07:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 01:01 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Aug 18, 2025 01:00 AM to Aug 18, 2025 07:00 AM

Date & Time (CEST)
Aug 18, 202510:00 AM to Aug 18, 2025 4:00 PM

Duration
6 hours
Jul 21, 03:38 MST
Maintenance - Amsterdam, Phoenix - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Aug 18, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
Aug 18, 2025 01:00 AM to Aug 18, 2025 07:00 AM

Date & Time (CEST)
Aug 18, 2025 10:00 AM to Aug 18, 2025 4:00 PM

Duration
6 hours
Jul 21, 03:32 MST
Aug 17, 2025

No incidents reported.

Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.

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