Dear PNAP Customer,
We are reaching out to inform you of an upcoming BGP routing infrastructure change. As part of our ongoing commitment to improving network performance and scalability, we will be updating the cam-partition which will require a rebooting bgp-colo1 (108.170.0.3)
Scheduled Maintenance Window
To complete this upgrade, a maintenance window is required during which BGP sessions will be temporarily interrupted for approximately 20 minutes.
Start Time: 10:00 AM MST on November 24th.
Duration: Approximately 2 hours
Recommended Action
If you currently have a single BGP peering, we strongly recommend establishing a second peering with our secondary node. As a reminder, you can peer your existing node with both of our BGP routers. This will provide a redundant route table and advertisement path, enhancing the resilience of your connectivity to
our network.
Thank you for your continued partnership.
Best regards,
phoenixNAP NetOps Team
Posted on
Nov 18, 2025 - 09:18 MST
Our engineering team will be performing a scheduled maintenance on Backup as a Service in Ashburn. During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. Job management using the ashcloudconnect.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.
The reasoning behind this maintenance is for a product update / upgrade to version 13.0.1.180
Posted on
Nov 20, 2025 - 12:48 MST
Body
Our engineering team will be performing a scheduled maintenance on Backup as a Service in Ashburn.
Site
ASH - BaaS
Product
Cloud Backup Standard / Advanced
Reason
Product update / upgrade to version 13.0.1
Impacted components
Veeam Backup Enterprise Manager, Veeam Backup & Replication
Details / Risks
"During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the ashveeambackups.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded."
Date & time (MST)
Nov 26, 2025 9:00 AM to Nov 26, 2025 01:00 PM
Date & time (CET)
Nov 26, 2025 05:00 PM to Nov 26, 2025 09:00 PM
Duration
Posted on
Nov 20, 2025 - 09:43 MST
Our engineering team will be performing a scheduled maintenance on VPDC in Singapore and Amsterdam.
Site
SIN - VPDC
NLD - VPDC
Product
Cloud Backup Standard / Advanced
Reason
Product update / upgrade to version 13.0.1.180
Impacted components
Veeam Backup & Replication
Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. All services will resume as soon as the maintenance is concluded.
Date & time (MST)
SIN - Nov 27, 2025 01:00 AM to Nov 27, 2025 05:00 AM
NLD - Dec 1, 2025 01:00 AM to Dec 1, 2025 05:00 AM
Date & time (CEST)
SIN - Nov 27, 2025 09:00 AM to Nov 27, 2025 1:00 PM
NLD - Dec 1, 2025 09:00 AM to Dec 1, 2025 1:00 PM
Duration
4 hours
Posted on
Nov 20, 2025 - 00:01 MST
Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix.
Site
PHX - VPDC - BaaS
Product
Cloud Backup Standard / Advanced
Reason
Product update / upgrade to version 13.0.1
Impacted components
Veeam Backup & Replication, Veeam Backup Enterprise Manager
Details / Risks
"During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the phxveeambackups.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded."
Date & time (MST)
Nov 27, 2025 9:00 AM to Nov 27, 2025 01:00 PM
Date & time (CET)
Nov 27, 2025 05:00 PM to Nov 27, 2025 09:00 PM
Duration
4 hours
Posted on
Nov 20, 2025 - 09:40 MST
Our engineering team will be performing a scheduled maintenance on VPDC in Singapore and Amsterdam.
Site
SIN - VPDC
NLD - VPDC
Product
Cloud Backup Connect
Reason
Product update / upgrade to version 13.0.1.180
Impacted components
Veeam Cloud Connect, Veeam Cloud Connect Replication
Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. All services will resume as soon as the maintenance is concluded.
Date & time (MST)
SIN - Dec 1, 2025 01:00 AM to Dec 1, 2025 05:00 AM
NLD - Dec 2, 2025 01:00 AM to Dec 2, 2025 05:00 AM
Date & time (CEST)
SIN - Dec 1, 2025 09:00 AM to Dec 1, 2025 1:00 PM
NLD - Dec 2, 2025 09:00 AM to Dec 2, 2025 1:00 PM
Duration
4 hours
Posted on
Nov 19, 2025 - 23:59 MST
Update -
Scheduled
Our engineering team will be performing a scheduled maintenance on Disaster Recovery as a Service in Ashburn. to perform a product update / upgrade to version 13.0.1.180. During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. Job management using The ashvcc.phoenixnap.com will be unavailable. All services will resume as soon as the maintenance is concluded.
Nov 20, 2025 - 13:29 MST
Update -
Our engineering team will be performing a scheduled maintenance on Disaster Recovery as a Service in Ashburn. to perform a product update / upgrade to version 13.0.1.180. During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. Job management using The ashvcc.phoenixnap.com will be unavailable. All services will resume as soon as the maintenance is concluded.
Nov 20, 2025 - 13:28 MST
Update -
We will be undergoing scheduled maintenance during this time.
Nov 20, 2025 - 12:59 MST
Scheduled -
Our engineering team will be performing a scheduled maintenance on Disaster Recovery as a Service in Ashburn. to perform a product update / upgrade to version 13.0.1.180. During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the phxvcc.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.
Nov 20, 2025 - 12:57 MST
Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Ashburn.
Site
ASH - VPDC
Product
Virtual Private Data Center
Reason
Product update / upgrade to version 10.6.1.1
Impacted components
VMware Cloud Director, Veeam Backup & Replication, Zerto, VMware Cloud Director Availability
Details / Risks
During this maintenance window, access to the vCloud Director management portal and Veeam Backup jobs might be intermittently disrupted due to service restarts.
All backups will resume immediately after the service is restarted. No existing virtual machine or storage downtime is expected.
With regards to the Zerto Virtual Replication service, all replication operations will be stopped due to service restarts. The processes will resume after the service is restarted. Bitmapsync operations and SLAs may show some errors, which will be resolved shortly after the reboot. During this maintenance window, VCDA services will be stopped and replications might be interrupted.
Job management using the VMware Cloud Director plugin and management portal will be unavailable.
Date & time (MST)
Dec 2, 2025 01:00 AM to Dec 2, 2025 07:00 AM
Date & time (CEST)
Dec 2, 2025 09:00 AM to Dec 2, 2025 03:00 PM
Duration
6 hours
Posted on
Nov 19, 2025 - 22:56 MST
Our engineering team will be performing a scheduled maintenance on Backup as a
Service in Phoenix.
Site
Site - PHX - BaaS - VCC (phxcloudconnect.phoenixnap.com)
Product
Cloud Backup for Veeam
Reason
Product update / upgrade to version 13.0.1.180
Impacted components
Veeam Cloud Connect & Replication
Details / Risks
"During this maintenance window, Veeam services will be stopped and backup
jobs & replications might be interrupted.
Job management using the Self-Service portal (phxcloudconnect.phoenixnap.com)
will be unavailable.
All services will resume as soon as the maintenance is concluded."
Date & time (MST)
Dec 2, 2025 9:00 AM to Dec 2, 2025 01:00 PM
Date & time (CET)
Dec 2, 2025 05:00 PM to Dec 2, 2025 09:00 PM
Duration
4 hours
Posted on
Nov 21, 2025 - 09:58 MST
Update -
Our engineering team will be performing a scheduled maintenance on Disaster Recovery as a Service in Phoenix for a product update / upgrade to version 13.0.1.180. During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. Job management using the phxvcc.phoenixnap.com will be unavailable. All services will resume as soon as the maintenance is concluded.
Nov 20, 2025 - 13:18 MST
Scheduled -
Our engineering team will be performing a scheduled maintenance on Disaster Recovery as a Service in Phoenis for a product update / upgrade to version 13.0.1.180. During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the ashvcc.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.
Nov 20, 2025 - 13:07 MST
Our engineering team will be performing a scheduled maintenance on Backup as a
Service in Phoenix.
Site
Site - PHX - BaaS - VCC (phxcloudconnect2.phoenixnap.com)
Product
Cloud Backup for Veeam
Reason
Product update / upgrade to version 13.0.1.180
Impacted components
Veeam Cloud Connect & Replication
Details / Risks
"During this maintenance window, Veeam services will be stopped and backup
jobs & replications might be interrupted.
Job management using the Self-Service portal (phxcloudconnect2.phoenixnap.com)
will be unavailable.
All services will resume as soon as the maintenance is concluded."
Date & time (MST)
Dec 3, 2025 9:00 AM to Dec 3, 2025 01:00 PM
Date & time (CET)
Dec 3, 2025 05:00 PM to Dec 3, 2025 09:00 PM
Duration
4 hours
Posted on
Nov 21, 2025 - 10:00 MST
Valued Client,
Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Ashburn.
Site
ASH - VPDC
Product
Virtual Private Data Center
Reason
Product update / upgrade to version 8.0.3UG
Impacted components
VMware Cloud Director, VMware vCenter Server, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Zerto
Details / Risks
During the vCenter Server Appliances patching, there will be a brief disruption affecting the above services
Date & time (MST)
Dec 4, 2025 01:00 AM to Dec 4, 2025 07:00 AM
Date & time (CEST)
Dec 4, 2025 09:00 AM to Dec 4, 2025 03:00 PM
Duration
6 hours
Kind regards,
PhoenixNAP
Posted on
Nov 12, 2025 - 06:57 MST