phoenixNAP Services Status
Maintenance - Ashburn - vCenter & ESXi
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 09, 2026 - 01:00 MST
Scheduled - Valued Client,

Our engineering team will be performing a scheduled maintenance on Data Secured Cloud in Ashburn.

Site
ASH - DSC

Product
vCenter & ESXi

Reason
Infrastructure components patching

Impacted components
ESXi, Veeam Backup & Replication, Veeam Backup for Microsoft 365, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Zerto, VMware vCenter Server, VMware NSX-T, VMware Cloud Director Availability, VMware Cloud Director, VMware Aria Operations for Logs, VMware Cloud Usage Meter

Details / Risks
During the maintenance, there will be a brief disruption to the services listed above & VMs will not be affected.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Jul 9 - 10, 2026 1:00 AM to Jul 9 - 10, 2026 08:00 AM

Date & time (CEST)
Jul 9 - 10, 2026 09:00 AM to Jul 9 - 10, 2026 04:00 PM

Duration
7 hours
Jul 9, 2026 01:00-08:00 MST

About This Site

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Uptime over the past 90 days. View historical uptime.
Phoenix Operational
90 days ago
99.99 % uptime
Today
Colocation Operational
90 days ago
99.96 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Data Security Cloud (DSC) Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Managed Private Cloud (MPC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Managed Backup for Office 365 Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) – VMware Cloud Availability Operational
90 days ago
100.0 % uptime
Today
Object Storage Service (OSS) Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Ashburn Under Maintenance
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Data Security Cloud (DSC) Under Maintenance
90 days ago
100.0 % uptime
Today
Managed Private Cloud (MPC) Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Under Maintenance
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Under Maintenance
90 days ago
100.0 % uptime
Today
Managed Backup for Office 365 Under Maintenance
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Under Maintenance
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - VMware vCloud Availability Under Maintenance
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Under Maintenance
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Atlanta Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Austin Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Amsterdam Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Belgrade Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Chicago Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Seattle Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
phoenixNAP Client Portal (PNCP) Operational
90 days ago
100.0 % uptime
Today
PNCP API Operational
90 days ago
100.0 % uptime
Today
PNCP Login Operational
90 days ago
100.0 % uptime
Today
Fortanix Operational
90 days ago
100.0 % uptime
Today
Encryption Management Platform (Fortanix) Operational
90 days ago
100.0 % uptime
Today
Domain Name Services Operational
90 days ago
100.0 % uptime
Today
DNS Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Maintenance - Amsterdam - Dedicated Servers Jul 9, 2026 18:00-20:00 MST

Our Networking team will be making changes on our core routers in Amsterdam
to ensure an ongoing high level of security and block illegitimate traffic.
During this maintenance window, a brief disruption in Bare Metal traffic is
possible, but not expected. Our teams will take all necessary precautions to
mitigate any prolonged disturbance outside of this service window.

Date & time (MST)
July 9th, 2026 6:00 PM to July 9th, 2026 08:00 PM

Date & time (CEST)
July 10th, 2026 01:00 AM to July 10th, 2026 03:00 AM
Posted on Jul 07, 2026 - 12:33 MST

Maintenance - Ashburn - vCenter & ESXi Jul 10, 2026 01:00-08:00 MST

Valued Client,

Our engineering team will be performing a scheduled maintenance on Data Secured Cloud in Ashburn.

Site
ASH - DSC

Product
vCenter & ESXi

Reason
Infrastructure components patching

Impacted components
ESXi, Veeam Backup & Replication, Veeam Backup for Microsoft 365, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Zerto, VMware vCenter Server, VMware NSX-T, VMware Cloud Director Availability, VMware Cloud Director, VMware Aria Operations for Logs, VMware Cloud Usage Meter

Details / Risks
During the maintenance, there will be a brief disruption to the services listed above & VMs will not be affected.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Jul 9 - 10, 2026 1:00 AM to Jul 9 - 10, 2026 08:00 AM

Date & time (CEST)
Jul 9 - 10, 2026 09:00 AM to Jul 9 - 10, 2026 04:00 PM

Duration
7 hours
Posted on Jun 30, 2026 - 01:23 MST

Maintenance - Ashburn, Singapore - Virtual Private Data Center Jul 13, 2026 01:00-07:00 MST

Body
Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Ashburn and Singapore.

Site
ASH, SIN - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Jul 13, 2026 01:00 AM to Jul 13, 2026 07:00 AM

Date & Time (CEST)
Jul 13, 2026 10:00 AM to Jul 13, 2026 4:00 PM

Duration
6 hours
Posted on Jun 15, 2026 - 01:30 MST

Maintenance - Phoenix - vCenter & ESXi Jul 14, 2026 01:00-08:00 MST

Valued Client,

Our engineering team will be performing a scheduled maintenance on Data Secured Cloud in Phoenix.

Site
PHX - DSC

Product
vCenter & ESXi

Reason
Infrastructure components patching

Impacted components
ESXi, Veeam Backup & Replication, Veeam Backup for Microsoft 365, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Zerto, VMware vCenter Server, VMware NSX-T, VMware Cloud Director Availability, VMware Cloud Director, VMware Aria Operations for Logs, VMware Cloud Usage Meter

Details / Risks
During the maintenance, there will be a brief disruption to the services listed above & VMs will not be affected.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Jul 14 - 16, 2026 1:00 AM to Jul 14 - 16, 2026 08:00 AM

Date & time (CEST)
Jul 14 - 16, 2026 09:00 AM to Jul 14 - 16, 2026 04:00 PM

Duration
7 hours
Posted on Jun 30, 2026 - 01:09 MST

Maintenance - Ashburn - Virtual Private Data Center Jul 15, 2026 00:00-02:00 MST

Valued Client,

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Ashburn.

Site
ASH - VPDC

Product
Virtual Private Data Center

Reason
Certificate renewal

Impacted components
VMware NSX-T, VMware Cloud Director

Details / Risks
During the maintenance, there will be a brief disruption to the services listed above. VMware Cloud Director - https://ashvpdc.phoenixnap.com will be temporarily unavailable. VMs will not be affected. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Jul 15, 2026 12:00 AM to Jul 15, 2026 02:00 AM

Date & time (CEST)
Jul 15, 2026 09:00 AM to Jul 15, 2026 11:00 AM

Duration
2 hours
Posted on Jun 30, 2026 - 02:32 MST

Maintenance - Phoenix - vCenter & ESXi Jul 15, 2026 01:00-08:00 MST

Valued Client,

Our engineering team will be performing a scheduled maintenance on Data Secured Cloud in Phoenix.

Site
PHX - DSC

Product
vCenter & ESXi

Reason
Infrastructure components patching

Impacted components
ESXi, Veeam Backup & Replication, Veeam Backup for Microsoft 365, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Zerto, VMware vCenter Server, VMware NSX-T, VMware Cloud Director Availability, VMware Cloud Director, VMware Aria Operations for Logs, VMware Cloud Usage Meter

Details / Risks
During the maintenance, there will be a brief disruption to the services listed above & VMs will not be affected.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Jul 14 - 16, 2026 1:00 AM to Jul 14 - 16, 2026 08:00 AM

Date & time (CEST)
Jul 14 - 16, 2026 09:00 AM to Jul 14 - 16, 2026 04:00 PM

Duration
7 hours
Posted on Jun 30, 2026 - 01:11 MST

Maintenance - Phoenix - vCenter & ESXi Jul 16, 2026 01:00-08:00 MST

Valued Client,

Our engineering team will be performing a scheduled maintenance on Data Secured Cloud in Phoenix.

Site
PHX - DSC

Product
vCenter & ESXi

Reason
Infrastructure components patching

Impacted components
ESXi, Veeam Backup & Replication, Veeam Backup for Microsoft 365, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Zerto, VMware vCenter Server, VMware NSX-T, VMware Cloud Director Availability, VMware Cloud Director, VMware Aria Operations for Logs, VMware Cloud Usage Meter

Details / Risks
During the maintenance, there will be a brief disruption to the services listed above & VMs will not be affected.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Jul 14 - 16, 2026 1:00 AM to Jul 14 - 16, 2026 08:00 AM

Date & time (CEST)
Jul 14 - 16, 2026 09:00 AM to Jul 14 - 16, 2026 04:00 PM

Duration
7 hours
Posted on Jun 30, 2026 - 01:12 MST

Maintenance - Singapore - vCenter & ESXi Jul 17, 2026 01:00-08:00 MST

Valued Client,

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Singapore.

Site
SIN - VPDC

Product
vCenter & ESXi

Reason
Infrastructure components patching

Impacted components
ESXi, Veeam Backup & Replication, Veeam Backup for Microsoft 365, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Zerto, VMware vCenter Server, VMware NSX-T, VMware Cloud Director Availability, VMware Cloud Director, VMware Aria Operations for Logs, VMware Cloud Usage Meter

Details / Risks
During the maintenance, there will be a brief disruption to the services listed above & VMs will not be affected.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Jul 17, 2026 1:00 AM to Jul 17, 2026 08:00 AM

Date & time (CEST)
Jul 17, 2026 09:00 AM to Jul 17, 2026 04:00 PM

Duration
7 hours
Posted on Jun 30, 2026 - 01:19 MST

Maintenance - Amsterdam, Phoenix - Virtual Private Data Center Jul 20, 2026 01:00-07:00 MST

Body
Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
Jul 20, 2026 01:00 AM to Jul 20, 2026 07:00 AM

Date & Time (CEST)
Jul 20, 2026 10:00 AM to Jul 20, 2026 4:00 PM

Duration
6 hours
Posted on Jun 15, 2026 - 01:40 MST

Maintenance - Ashburn, Phoenix - Data Security Cloud Jul 20, 2026 01:00-07:00 MST

Valued Client,

Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Jul 20, 2026 01:00 AM to Jul 20, 2026 07:00 AM

Date & Time (CEST)
Jul 20, 202610:00 AM to Jul 20, 2026 4:00 PM

Duration
6 hours
Posted on Jun 15, 2026 - 02:33 MST

Maintenance - Amsterdam - vCenter & ESXi Jul 21, 2026 01:00-08:00 MST

Valued Client,

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Amsterdam.

Site
NLD - VPDC

Product
vCenter & ESXi

Reason
Infrastructure components patching

Impacted components
ESXi, Veeam Backup & Replication, Veeam Backup for Microsoft 365, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Zerto, VMware vCenter Server, VMware NSX-T, VMware Cloud Director Availability, VMware Cloud Director, VMware Aria Operations for Logs, VMware Cloud Usage Meter

Details / Risks
During the maintenance, there will be a brief disruption to the services listed above & VMs will not be affected.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Jul 21, 2026 1:00 AM to Jul 21, 2026 08:00 AM

Date & time (CEST)
Jul 21, 2026 09:00 AM to Jul 21, 2026 04:00 PM

Duration
7 hours
Posted on Jun 30, 2026 - 01:31 MST

Maintenance - Ashburn - Data Security Cloud Jul 22, 2026 01:00-03:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Ashburn

Site
ASH - DSC

Product
Data Security Cloud

Reason
Certificate renewal

Impacted components
VMware vCenter Server, VMware Cloud Director Availability, VMware Cloud Director, Veeam Backup & Replication, Zerto, Veeam Cloud Connect & Replication

Details / Risks
During the vCenter Server appliance patching maintenance, there will be a brief disruption affecting VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Recovery, Veeam Cloud Connect & Replication and Zerto services. Services running on VMs will not be affected. All services will resume as soon as the maintenance is concluded

Date & time (MST)
Jul 22, 2026 1:00 AM to Jul 22, 2026 02:00 AM

Date & time (CEST)
Jul 22, 2026 09:00 AM to Jul 22, 2026 11:00 AM

Duration
2 hours
Posted on Jul 07, 2026 - 01:45 MST

Maintenance - Ashburn - vCenter & ESXi Jul 22, 2026 01:00-08:00 MST

Valued Client,

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Ashburn.

Site
ASH - VPDC

Product
vCenter & ESXi

Reason
Infrastructure components patching

Impacted components
ESXi, Veeam Backup & Replication, Veeam Backup for Microsoft 365, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Zerto, VMware vCenter Server, VMware NSX-T, VMware Cloud Director Availability, VMware Cloud Director, VMware Aria Operations for Logs, VMware Cloud Usage Meter

Details / Risks
During the maintenance, there will be a brief disruption to the services listed above & VMs will not be affected.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Jul 22, 2026 1:00 AM to Jul 22, 2026 08:00 AM

Date & time (CEST)
Jul 22, 2026 09:00 AM to Jul 22, 2026 04:00 PM

Duration
7 hours
Posted on Jun 30, 2026 - 01:28 MST

Maintenance - Phoenix - vCenter & ESXi Jul 23, 2026 01:00-08:00 MST

Valued Client,

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Phoenix.

Site
PHX - VPDC

Product
vCenter & ESXi

Reason
Infrastructure components patching

Impacted components
ESXi, Veeam Backup & Replication, Veeam Backup for Microsoft 365, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Zerto, VMware vCenter Server, VMware NSX-T, VMware Cloud Director Availability, VMware Cloud Director, VMware Aria Operations for Logs, VMware Cloud Usage Meter

Details / Risks
During the maintenance, there will be a brief disruption to the services listed above & VMs will not be affected.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Jul 23, 2026 1:00 AM to Jul 23, 2026 08:00 AM

Date & time (CEST)
Jul 23, 2026 09:00 AM to Jul 23, 2026 04:00 PM

Duration
7 hours
Posted on Jun 30, 2026 - 01:15 MST

Maintenance - Amsterdam, Phoenix - Virtual Private Data Center Jul 27, 2026 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
Jul 27, 2026 01:00 AM to Jul 27, 2026 07:00 AM

Date & time (CEST)
Jul 27, 2026 10:00 AM to Jul 27, 2026 4:00 PM

Duration
6 hours
Posted on Jun 15, 2026 - 01:53 MST

Maintenance - Ashburn, Phoenix - Data Security Cloud Jul 27, 2026 01:00-07:00 MST

Valued Client,

Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Jul 27, 2026 01:00 AM to Jul 27, 2026 07:00 AM

Date & Time (CEST)
Jul 27, 2026 10:00 AM to Jul 27, 2026 4:00 PM

Duration
6 hours
Posted on Jun 15, 2026 - 02:37 MST
Jul 9, 2026

Unresolved incident: Maintenance - Ashburn - vCenter & ESXi.

Jul 8, 2026
Maintenance - Ashburn
Completed - The scheduled maintenance has been completed.
Jul 8, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 01:00 MST
Scheduled - Valued Client,

Our engineering team will be performing a scheduled maintenance on Data Security Cloud and Virtual Private Data Center in Ashburn.

Site
ASH - DSC
ASH - VPDC

Product
Data Security Cloud
Virtual Private Data Center

Reason
Product update / upgrade to version 6.1.2.800

Impacted components
HPE storage array, Zerto, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, VMware Cloud Director, VMware Cloud Director Availability

Details / Risks
During this maintenance window the storage services will be failed over to the other controller. This may result minor I/O disruptions, however, no impact to the VMs is anticipated.

Date & time (MST)
Jul 8, 2026 1:00 AM to Jul 8, 2026 06:00 AM

Date & time (CEST)
Jul 8, 2026 10:00 AM to Jul 8, 2026 03:00 PM

Duration
5 hours
Jun 22, 04:56 MST
Jul 7, 2026
Maintenance - Phoenix - Data Security Cloud
Completed - The scheduled maintenance has been completed.
Jul 7, 06:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 00:00 MST
Scheduled - Valued Client,

Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Phoenix.

Site
PHX - DSC

Product
Data Security Cloud

Reason
Product update / upgrade to version 8.18.7

Impacted components
VMware Aria Operations

Details / Risks
During this maintenance window, Aria Operations services will be stopped.
The Operations Manager plugin in VMware Cloud Director will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Jul 7, 2026 12:00 AM to Jul 7, 2026 06:00 AM

Date & time (CEST)
Jul 7, 2026 09:00 AM to Jul 7, 2026 03:00 PM

Duration
6 hours
Jul 6, 06:04 MST
Maintenance - Ashburn
Completed - The scheduled maintenance has been completed.
Jul 7, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 01:00 MST
Scheduled - Valued Client,

Our engineering team will be performing a scheduled maintenance on Data Security Cloud and Virtual Private Data Center in Ashburn.

Site
ASH - DSC
ASH - VPDC

Product
Data Security Cloud
Virtual Private Data Center

Reason
Product update / upgrade to version 6.1.2.800

Impacted components
HPE storage array, Zerto, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, VMware Cloud Director, VMware Cloud Director Availability

Details / Risks
During this maintenance window the storage services will be failed over to the other controller. This may result minor I/O disruptions, however, no impact to the VMs is anticipated.

Date & time (MST)
Jul 7, 2026 1:00 AM to Jul 7, 2026 06:00 AM

Date & time (CEST)
Jul 7, 2026 10:00 AM to Jul 7, 2026 03:00 PM

Duration
5 hours
Jun 22, 04:54 MST
Jul 6, 2026
Maintenance - Ashburn, Singapore - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Jul 6, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 01:00 MST
Update - We will be undergoing scheduled maintenance during this time.
Jun 15, 01:22 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Ashburn and Singapore.

Site
ASH, SIN - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Jul 6, 2026 01:00 AM to Jul 6, 2026 07:00 AM

Date & Time (CEST)
Jul 6, 2026 10:00 AM to Jul 6, 2026 4:00 PM

Duration
6 hours
Jun 15, 01:21 MST
Maintenance - Phoenix - Data Security Cloud
Completed - The scheduled maintenance has been completed.
Jul 6, 06:02 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 00:01 MST
Scheduled - Valued Client,

Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Phoenix.

Site
PHX - DSC

Product
Data Security Cloud

Reason
Product update / upgrade to version 8.18.7

Impacted components
VMware Aria Operations

Details / Risks
During this maintenance window, Aria Operations services will be stopped.
The Operations Manager plugin in VMware Cloud Director will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Jul 6, 2026 12:00 AM to Jul 6, 2026 06:00 AM

Date & time (CEST)
Jul 6, 2026 09:00 AM to Jul 6, 2026 03:00 PM

Duration
6 hours
Jun 8, 05:37 MST
Maintenance - Ashburn
Completed - The scheduled maintenance has been completed.
Jul 6, 06:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 01:00 MST
Scheduled - Valued Client,

Our engineering team will be performing a scheduled maintenance on Data Security Cloud and Virtual Private Data Center in Ashburn.

Site
ASH - DSC
ASH - VPDC

Product
Data Security Cloud
Virtual Private Data Center

Reason
Product update / upgrade to version 6.1.2.800

Impacted components
HPE storage array, Zerto, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, VMware Cloud Director, VMware Cloud Director Availability

Details / Risks
During this maintenance window the storage services will be failed over to the other controller. This may result minor I/O disruptions, however, no impact to the VMs is anticipated.

Date & time (MST)
Jul 6, 2026 1:00 AM to Jul 6, 2026 06:00 AM

Date & time (CEST)
Jul 6, 2026 10:00 AM to Jul 6, 2026 03:00 PM

Duration
5 hours
Jun 22, 04:52 MST
Maintenance - Ashburn - Data Security Cloud
Completed - The scheduled maintenance has been completed.
Jul 6, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 00:00 MST
Scheduled - Valued Client,

Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Ashburn.

Site
ASH - DSC

Product
Data Security Cloud

Reason
Product update / upgrade to version 8.18.7

Impacted components
VMware Aria Operations

Details / Risks
During this maintenance window, Aria Operations services will be stopped.
The Operations Manager plugin in VMware Cloud Director will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Jul 6, 2026 12:00 AM to Jul 6, 2026 06:00 AM

Date & time (CEST)
Jul 6, 2026 09:00 AM to Jul 6, 2026 03:00 PM

Duration
6 hours
Jun 8, 05:39 MST
Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

Jun 30, 2026

No incidents reported.

Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.

Jun 25, 2026
Power degradation event in the Ashburn Databank facility
Resolved - At this time the issues appear to be resolved and we are back to operational. If you continue to have issues, please contact us at support@phoenixnap.com
Jun 25, 15:17 MST
Update - We are currently responding to a cooling-related issue in a portion of the facility. The issue has been identified, and corrective actions have been implemented to restore cooling operations.

Temperatures are steadily decreasing and returning toward normal operating levels. Datacenter operations personnel remain actively engaged in monitoring conditions and completing recovery activities to ensure continued stability.

We will continue to provide updates as additional information becomes available. Thank you for your patience and understanding.
Jun 25, 05:12 MST
Update - Following a power-related incident affecting our local data center, the majority of impacted devices and services have successfully recovered and are operating normally.
Our engineering team continues to monitor the environment and is working to restore the remaining affected systems. We will provide further updates as progress continues.
We appreciate your patience and understanding.
Jun 25, 04:29 MST
Investigating - A power degradation event has been detected in the Ashburn Databank facility. We are actively investigating the issue and assessing any potential impact to services. Further updates will be provided as they become available.
Jun 25, 04:16 MST
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