Our engineering team will be performing a scheduled maintenance on VPDC in Singapore and Amsterdam.
Site
SIN - VPDC
NLD - VPDC
Product
Cloud Backup Connect
Reason
Product update / upgrade to version 12.3.2.3617
Impacted components
Veeam Cloud Connect, Veeam Cloud Connect Replication
Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. All services will resume as soon as the maintenance is concluded.
Date & time (MST)
SIN - Jun 27, 2025 12:00 AM to Jun 27, 2025 04:00 AM
NLD - Jul 4, 2025 12:00 AM to Jul 4, 2025 04:00 AM
Date & time (CEST)
SIN - Jun 27, 2025 09:00 AM to Jun 27, 2025 01:00 PM
NLD - Jul 4, 2025 12:00 AM to Jul 4, 2025 04:00 AM
Duration
4 hours
Posted on
Jun 18, 2025 - 03:35 MST
Valued Client,
Our engineering team will be performing scheduled maintenance to shift the default traffic in our core network.
Site
PHX - Core Network
Product
Network Service
Reason
Utilize new equipment
Impacted components
No expected impact
Details / Risks
During the maintenance, we will be preferring a new default route at the core network layer.
Date & time (MST)
July 8, 2025 12:00 AM to July 8, 2025 04:00 AM
Date & time (CEST)
July 8, 2025 09:00 AM to July 8, 2025 01:00 PM
Duration
4 hours
If you experience any ongoing issues either during or following this maintenance window, please contact our phoenixNAP Support Team by phone at +1.855.330.1509 or through Slack Support Services.
Posted on
Jul 02, 2025 - 02:33 MST
Our engineering team will be performing a scheduled maintenance on VPDC in Ashburn.
Site
ASH - VPDC
Product
VMware vCenter
Reason
Infrastructure components patching
Impacted components
Zerto, VMware vCenter Server, VMware Cloud Director Availability, VMware Cloud Director, Veeam
Details / Risks
During the maintenance, there will be a brief disruption to the services listed above.
VMs will not be affected. All services will resume as soon as the maintenance is concluded.
Date & time (MST)
Jul 8, 2025 12:00 AM to Jul 8, 2025 07:00 AM
Date & time (CEST)
Jul 8, 2025 09:00 AM to Jul 8, 2025 04:00 PM
Duration
7 hours
Posted on
Jun 30, 2025 - 00:49 MST
Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Ashburn.
Site
ASH - DSC
Product
Data Security Cloud
Reason
Product update / upgrade to version 4.2.1.4
Impacted components
VMware Cloud Director, VMware NSX-T
Details / Risks
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes
Date & time (MST)
July 9, 2025 00:00 AM to July 9, 2025 08:00 AM
Date & time (CEST)
July 9, 2025 09:00 AM to July 9, 2025 05:00 PM
Duration
8 hours
Posted on
Jun 16, 2025 - 02:30 MST
Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Ashburn and Singapore.
Site
ASH, SIN - VPDC
Product
Virtual Private Data Center
Reason
Patching to infrastructure components
Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto
Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.
Date & Time (MST)
Jun 9, 2025 01:00 AM to Jun 9, 2025 07:00 AM
Date & Time (CEST)
Jun 9, 2025 10:00 AM to Jun 9, 2025 4:00 PM
Duration
6 hours
Posted on
May 30, 2025 - 00:39 MST
Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Ashburn.
Site
ASH - DSC
Product
Data Security Cloud
Reason
Product update / upgrade to version 4.2.1.4
Impacted components
VMware Cloud Director, VMware NSX-T
Details / Risks
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes
Date & time (MST)
July 10, 2025 00:00 AM to July 10, 2025 08:00 AM
Date & time (CEST)
July 10, 2025 09:00 AM to July 10, 2025 05:00 PM
Duration
8 hours
Posted on
Jun 16, 2025 - 02:33 MST
Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Singapore.
Site
SIN - VPDC
Product
Virtual Private Data Center
Reason
Product update / upgrade to version 4.2.1.4
Impacted components
VMware Cloud Director, VMware NSX-T
Details / Risks
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes
Date & time (MST)
July 15, 2025 00:00 AM to Jul 15, 2025 08:00 AM
Date & time (CEST)
July 15, 2025 09:00 AM to Jul 15, 2025 05:00 PM
Duration
8 hours
Posted on
Jun 16, 2025 - 02:03 MST
Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Amsterdam.
Site
NLD - VPDC
Product
Virtual Private Data Center
Reason
Product update / upgrade to version 4.2.1.4
Impacted components
VMware Cloud Director, VMware NSX-T
Details / Risks
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes
Date & time (MST)
July 16, 2025 00:00 AM to Jul 16, 2025 08:00 AM
Date & time (CEST)
July 16, 2025 09:00 AM to Jul 16, 2025 05:00 PM
Duration
8 hours
Posted on
Jun 16, 2025 - 02:08 MST
Valued Client,
Our engineering team will be performing scheduled maintenance on Virtual Private Data Center (VPDC) in the Netherlands.
Site
NLD - VPDC
Product
Virtual Private Data Center
Reason
VMware Advanced Load Balancer update to version 30.2.2-2p5
Impacted components
Veeam Service Provider Console, VMware Cloud Director, Object Storage
Details / Risks
During this maintenance window, VMware Advanced Load Balancer services will be patched and access to the below links might be interrupted.
Veeam Service Provider Console - eu.vspc.phoenixnap.com
Object Storage - oswest-eu-1.phoenixnap.com
VMware Cloud Director - nlvpdc.phoenixnap.com
All services will resume as soon as the maintenance is concluded.
Date & time (MST)
Jul 17, 2025 12:00 AM to Jul 17, 2025 03:00 AM
Date & time (CEST)
Jul 17, 2025 09:00 AM to Jul 17, 2025 12:00 PM
Duration
3 hours
Kind regards,
PhoenixNAP
Posted on
Jun 16, 2025 - 01:42 MST
Valued Client,
Our engineering team will be performing scheduled maintenance on Virtual Private Data Center (VPDC) in Ashburn.
Site
ASH - VPDC
Product
Virtual Private Data Center
Reason
VMware Advanced Load Balancer update to version 30.2.2-2p5
Impacted components
Veeam Backup Enterprise Manager, Object Storage
Details / Risks
During this maintenance window, VMware Advanced Load Balancer services will be patched and access to the below links might be interrupted.
Veeam Backup Enterprise Manager - ashveeambackups.phoenixnap.com
Object Storage - oseast-us-1.phoenixnap.com
All services will resume as soon as the maintenance is concluded.
Date & time (MST)
Jul 22, 2025 12:00 AM to Jul 22, 2025 03:00 AM
Date & time (CEST)
Jul 22, 2025 09:00 AM to Jul 22, 2025 12:00 PM
Duration
3 hours
Kind regards,
PhoenixNAP
Posted on
Jun 16, 2025 - 01:48 MST
Valued Client,
Our engineering team will be performing scheduled maintenance on Virtual Private Data Center (VPDC) in Phoenix.
Site
PHX - VPDC
Product
Virtual Private Data Center
Reason
VMware Advanced Load Balancer update to version 30.2.2-2p5
Impacted components
Veeam Service Provider Console, VMware Cloud Director, Veeam Backup Enterprise Manager, Object Storage
Details / Risks
During this maintenance window, VMware Advanced Load Balancer services will be patched and access to the below links might be interrupted.
Veeam Backup Enterprise Manager - phxveeambackups.phoenixnap.com
Veeam Service Provider Console - us.vspc.phoenixnap.com
Object Storage - objectstorage.phoenixnap.com, oswest-us-1.phoenixnap.com
All services will resume as soon as the maintenance is concluded.
Date & time (MST)
Jul 23, 2025 12:00 AM to Jul 23, 2025 03:00 AM
Date & time (CEST)
Jul 23, 2025 09:00 AM to Jul 23, 2025 12:00 PM
Duration
3 hours
Kind regards,
PhoenixNAP
Posted on
Jun 16, 2025 - 01:50 MST