phoenixNAP Services Status
Maintenance - Ashburn, Singapore - Virtual Private Data Center
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 02, 2026 - 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Ashburn and Singapore.

Site
ASH, SIN - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Feb 2, 2026 01:00 AM to Feb 2, 2026 07:00 AM

Date & Time (CET)
Feb 2, 2026 09:00 AM to Feb 2, 2026 3:00 PM

Duration
6 hours
Feb 2, 2026 01:00-07:00 MST

About This Site

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Uptime over the past 90 days. View historical uptime.
Phoenix Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Data Security Cloud (DSC) Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Managed Private Cloud (MPC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Managed Backup for Office 365 Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) – VMware Cloud Availability Operational
90 days ago
100.0 % uptime
Today
Object Storage Service (OSS) Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Ashburn Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Data Security Cloud (DSC) Operational
90 days ago
100.0 % uptime
Today
Managed Private Cloud (MPC) Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Managed Backup for Office 365 Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - VMware vCloud Availability Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Atlanta Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Austin Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Amsterdam Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Belgrade Operational
90 days ago
99.97 % uptime
Today
Colocation Operational
90 days ago
99.97 % uptime
Today
Dedicated Servers Operational
90 days ago
99.97 % uptime
Today
IP Services Operational
90 days ago
99.97 % uptime
Today
Chicago Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Seattle Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
phoenixNAP Client Portal (PNCP) Operational
90 days ago
100.0 % uptime
Today
PNCP API Operational
90 days ago
100.0 % uptime
Today
PNCP Login Operational
90 days ago
100.0 % uptime
Today
Fortanix Operational
90 days ago
100.0 % uptime
Today
Encryption Management Platform (Fortanix) Operational
90 days ago
100.0 % uptime
Today
Domain Name Services Operational
90 days ago
100.0 % uptime
Today
DNS Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Maintenance - Phoenix - DSC - Backup as a Service (BaaS) Cloud Backup Standard / Advanced Feb 2, 2026 09:00-13:00 MST

Valued Client,

Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix.

Site
PHX - BaaS

Product
Cloud Backup Standard / Advanced

Reason
Product update / upgrade to version 13.0.1.1071

Impacted components
Veeam Backup & Replication, Veeam Backup Enterprise Manager

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the Self-Service Portal dsc-vem.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Feb 2, 2026 9:00 AM to Feb 2, 2026 01:00 PM

Date & time (CET)
Feb 2, 2026 05:00 PM to Feb 2, 2026 09:00 PM

Duration
4 hours

Kind regards,
PhoenixNAP
Posted on Jan 21, 2026 - 08:40 MST

Maintenance - Phoenix - Backup as a Service (BaaS) Cloud Backup for Veeam Feb 4, 2026 08:00-15:00 MST

Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix.

Site
PHX - BaaS

Product
Cloud Backup for Veeam

Reason
Storage Updates

Impacted components
Veeam Cloud Connect & Replication

Details / Risks
During this maintenance window, storage paths will be disconnected and backup jobs & replications might be interrupted.
All paths will resume as soon as the maintenance is concluded.

Date & time (MST)
Feb 4, 2026 8:00 AM to Feb 4, 2026 02:00 PM

Date & time (CET)
Feb 4, 2026 04:00 PM to Feb 4, 2026 10:00 PM

Duration
6 hours
Posted on Jan 30, 2026 - 15:17 MST

Maintenance - Ashburn - Backup as a Service (BaaS) Lenovo Feb 5, 2026 08:00-15:00 MST

Our engineering team will be performing a scheduled maintenance on Backup as a Service in Ashburn.

Site
ASH - BaaS

Product
Lenovo

Reason
Storage Updates

Impacted components
Lenovo storage array, Veeam Cloud Connect & Replication, Veeam Backup & Replication

Details / Risks
During this maintenance window, storage paths will be disconnected and backup jobs & replications might be interrupted.
All paths will resume as soon as the maintenance is concluded.

Date & time (MST)
Feb 5, 2026 8:00 AM to Feb 5, 2026 02:00 PM

Date & time (CET)
Feb 5, 2026 04:00 PM to Feb 5, 2026 10:00 PM

Duration
6 hours
Posted on Jan 30, 2026 - 15:20 MST

Maintenance - Ashburn, Singapore - Virtual Private Data Center Feb 9, 2026 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Ashburn and Singapore.

Site
ASH, SIN - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Feb 9, 2026 01:00 AM to Feb 9, 2026 07:00 AM

Date & Time (CET)
Feb 9, 2026 09:00 AM to Feb 9, 2026 3:00 PM

Duration
6 hours
Posted on Jan 16, 2026 - 07:56 MST

Maintenance - Ashburn, Phoenix - Data Security Cloud Feb 16, 2026 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Feb 16, 2026 01:00 AM to Feb 16, 2026 07:00 AM

Date & Time (CET)
Feb 16, 202609:00 AM to Feb 16, 2026 3:00 PM

Duration
6 hours
Posted on Jan 16, 2026 - 08:02 MST

Maintenance - Amsterdam, Phoenix - Virtual Private Data Center Feb 16, 2026 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
Feb 16, 2026 01:00 AM to Feb 16, 2026 07:00 AM

Date & Time (CET)
Feb 16, 2026 09:00 AM to Feb 16, 2026 3:00 PM

Duration
6 hours
Posted on Jan 16, 2026 - 07:59 MST

Maintenance - Ashburn, Phoenix - Data Security Cloud Feb 23, 2026 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Feb 23, 2026 01:00 AM to Feb 23, 2026 07:00 AM

Date & Time (CET)
Feb 23, 2026 09:00 AM to Feb 23, 2026 3:00 PM

Duration
6 hours
Posted on Jan 16, 2026 - 08:04 MST

Maintenance - Amsterdam, Phoenix - Virtual Private Data Center Feb 23, 2026 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
Feb 23, 2026 01:00 AM to Feb 23, 2026 07:00 AM

Date & time (CET)
Feb 23, 2026 09:00 AM to Feb 23, 2026 3:00 PM

Duration
6 hours
Posted on Jan 16, 2026 - 08:00 MST
Feb 2, 2026

Unresolved incident: Maintenance - Ashburn, Singapore - Virtual Private Data Center.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026
Maintenance - Amsterdam - VPDC Cloud Connect
Completed - The scheduled maintenance has been completed.
Jan 29, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 09:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on VPDC in Singapore and Amsterdam.

Site
NLD - VPDC

Product
Cloud Backup Connect

Reason
Product update / upgrade to version 13.0.1.1071

Impacted components
Veeam Cloud Connect, Veeam Cloud Connect Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
NLD - Jan 29, 2026 01:00 AM to Jan 29, 2026 05:00 AM

Date & time (CEST)
NLD - Jan 29, 2026 09:00 AM to Jan 29, 2026 01:00 PM

Duration
4 hours
Jan 9, 06:15 MST
Jan 28, 2026
Maintenance - Ashburn- Backup as a Service (BaaS) Cloud Backup Standard
Completed - The scheduled maintenance has been completed.
Jan 28, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 09:00 MST
Scheduled - Hello,

Our engineering team will be performing a scheduled maintenance on VPDC in
Ashburn.

Site
Ashburn- VPDC

Product
Cloud Backup Standard / Advanced

Reason
Product update / upgrade to version 13.0.1.1071

Impacted components
Veeam Backup & Replication || Veeam Enterprise Manager

Details / Risks
During this maintenance window, Veeam services will be stopped, and backup jobs
& replications might be interrupted.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Jan 28th, 2026 0900 AM to Jan 28th, 2026 1300 PM

Date & time (CEST)
Jan 28th, 2026 1800 AM to Jan 28th, 2026 2200 PM

Duration
4 hours
Jan 22, 12:14 MST
Maintenance - Singapore - VPDC Cloud Connect
Completed - The scheduled maintenance has been completed.
Jan 28, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on VPDC in Singapore and Amsterdam.

Site
SIN - VPDC

Product
Cloud Backup Connect

Reason
Product update / upgrade to version 13.0.1.1071

Impacted components
Veeam Cloud Connect, Veeam Cloud Connect Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
SIN - Jan 28, 2026 01:00 AM to Jan 28, 2026 05:00 AM

Date & time (CEST)
SIN - Jan 28, 2026 09:00 AM to Jan 28, 2026 01:00 PM

Duration
4 hours
Jan 9, 06:13 MST
Jan 27, 2026
Maintenance - Phoenix- Backup as a Service (BaaS) Cloud Backup Standard
Completed - The scheduled maintenance has been completed.
Jan 27, 13:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 09:00 MST
Scheduled - Hello,

Our engineering team will be performing a scheduled maintenance on VPDC in
Phoenix.

Site
Phoenix - VPDC

Product
Cloud Backup Standard / Advanced

Reason
Product update / upgrade to version 13.0.1.1071

Impacted components
Veeam Backup & Replication || Veeam Enterprise Manager

Details / Risks
During this maintenance window, Veeam services will be stopped, and backup jobs
& replications might be interrupted.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Jan 27th, 2026 0900 AM to Jan 27th, 2026 1300 PM

Date & time (CEST)
Jan 27th, 2026 1800 AM to Jan 27th, 2026 2200 PM

Duration
4 hours
Jan 22, 12:13 MST
Maintenance - Amsterdam - VPDC Cloud Backup Standard / Advanced
Completed - The scheduled maintenance has been completed.
Jan 27, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 09:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on VPDC in Singapore and Amsterdam.

Site

NLD - VPDC

Product
Cloud Backup Standard / Advanced

Reason
Product update / upgrade to version 13.0.1.1071

Impacted components
Veeam Backup & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
NLD - Jan 27, 2026 01:00 AM to Jan 27, 2026 05:00 AM

Date & time (CEST)
NLD - Jan 27, 2026 09:00 AM to Jan 27, 2026 01:00 PM

Duration
4 hours
Jan 9, 06:17 MST
Network Maintenance - Ashburn - Data Security Cloud
Completed - The scheduled maintenance has been completed.
Jan 27, 10:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 02:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Data Security
Cloud Infrastructure in Ashburn.


Site

Ashburn


Product

Data Security Cloud


Reason

Network Device OS Upgrade and Routing Changes



Impacted components

Network Infrastructure


Details / Risks

The upgrade is required to fix an important vulnerability detected by our
scanning systems. Our engineering team will also be performing routing changes
that will further improve our failover capability. The upgrade takes
approximately 10 minutes; however, during the maintenance, a blip in network
traffic might be observed while traffic is diverted between our HA pairs. This
will happen on 5 occasions. We are not expecting any disruptions on VMs.


Date & time (MST)

Jan 27, 2026 02:00 AM 10:00 AM MST



Duration

8 hours
Jan 19, 06:55 MST
Jan 26, 2026
Backup as a Service (BaaS) - Veeam Managed Backups
Resolved - We have resolved the issue onBackup as a Service (BaaS) in Phoenix that we identified earlier today. All our systems are now back up and running. All jobs are now functional.

We want you to know that we take this issue very seriously. Please accept our sincere apologies for any inconvenience this may have caused.
Jan 26, 20:53 MST
Investigating - Location - PHX DSC
Product - Backup as a Service (BaaS) - Veeam Managed Backups
Severity - Outage

We are currently experiencing an issue with our PHX Backup as a Service (BaaS) -
Veeam Managed Backups environment. We are engaged with the vendor and are
actively troubleshooting this issue. Updates to follow.

Impact - Veeam backup and backup copy jobs are failing. The Veeam Enterprise
Manager is currently unable to process requests.
Jan 26, 16:16 MST
Maintenance - Ashburn, Phoenix - Data Security Cloud
Completed - The scheduled maintenance has been completed.
Jan 26, 07:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 01:00 MST
Scheduled - Valued Client,

Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Jan 26, 2026 01:00 AM to Jan 26, 2026 07:00 AM

Date & Time (CET)
Jan 26, 2026 09:00 AM to Jan 26, 2026 3:00 PM

Duration
6 hours
Dec 22, 00:28 MST
Maintenance - Amsterdam, Phoenix - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Jan 26, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 01:01 MST
Scheduled - Valued Client,

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
Jan 26, 2026 01:00 AM to Jan 26, 2026 07:00 AM

Date & time (CET)
Jan 26, 2026 09:00 AM to Jan 26, 2026 3:00 PM

Duration
6 hours
Dec 22, 00:23 MST
Maintenance - Singapore - VPDC Cloud Backup Standard / Advanced
Completed - The scheduled maintenance has been completed.
Jan 26, 05:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 01:01 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on VPDC in Singapore and Amsterdam.

Site
SIN - VPDC

Product
Cloud Backup Standard / Advanced

Reason
Product update / upgrade to version 13.0.1.1071

Impacted components
Veeam Backup & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
SIN - Jan 26, 2026 01:00 AM to Jan 26, 2026 05:00 AM

Date & time (CEST)
SIN - Jan 26, 2026 09:00 AM to Jan 26, 2026 01:00 PM

Duration
4 hours
Jan 9, 06:16 MST
Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026
Maintenance - Phoenix - Backup as a Service (BaaS) Managed Backup for Microsoft 365
Completed - The scheduled maintenance has been completed.
Jan 23, 14:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 08:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix for a product update/upgrade to version 13.0.1.1071. During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. Job management using the PHX DSC - phxvbo.phoenixnap.com\phx.vbm.phoenixnap.com will be unavailable. All services will resume as soon as the maintenance is concluded.

Product - Managed Backup for Microsoft 365

Impacted components - Veeam Backup for Microsoft 365


Date & time (MST)
Jan 23, 2026 8:00 AM to Jan 23, 2026 02:00 PM

Date & time (CET)
Jan 23, 2026 04:00 PM to Jan 23, 2026 10:00 PM

Duration
6 hours
Jan 19, 14:51 MST
Maintenance - Phoenix & Ashburn - VMware Aria Operations for Logs
Completed - The scheduled maintenance has been completed.
Jan 23, 03:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Data Security Cloud in both Phoenix & Ashburn.

Site
PHX & ASH - DSC

Product
VMware Aria Operations for Logs

Reason
Certificate renewal

Impacted components
VMware Aria Operations for Logs

Details / Risks
We are not expecting any downtime. However, access to Log Insight may be intermittent during the maintenance.

Date & time (MST)
Jan 23, 2026 01:00 AM to Jan 23, 2026 03:00 AM

Date & time (CET)
Jan 23, 2026 09:00 AM to Jan 23, 2026 11:00 AM

Duration
2 hours
Jan 9, 06:46 MST
Jan 22, 2026
Maintenance - Phoenix - Backup as a Service (BaaS) Cloud Backup for Veeam
Completed - The scheduled maintenance has been completed.
Jan 22, 12:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 08:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix for a product update / upgrade to version 13.0.1.1071. During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. Job management using the PHX VPDC 2 - phxcloudconnect2.phoenixnap.com will be unavailable. All services will resume as soon as the maintenance is concluded.

Product - Cloud Backup for Veeam

Impacted components - Veeam Cloud Connect & Replication

Date & time (MST)
Jan 22, 2026 8:00 AM to Jan 22, 2026 12:00 PM

Date & time (CET)
Jan 22, 2026 04:00 PM to Jan 22, 2026 08:00 PM

Duration
4 hours
Jan 19, 14:59 MST
Maintenance - Phoenix - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Jan 22, 08:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Phoenix.

Site
PHX - VPDC

Product
vCenter Server Appliance

Reason
Patching of vCSA to v8.0U3h

Impacted components
VMware Cloud Director, VMware vCenter Server, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Zerto

Details / Risks
During the vCenter Server Appliances patching, there will be a brief disruption affecting the above services. Services running on VMs will not be affected. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Jan 22, 2026 01:00 AM to Jan 22, 2026 08:00 AM

Date & time (CEST)
Jan 22, 2026 09:00 AM to Jan 22, 2026 04:00 PM

Duration
7 hours
Dec 22, 09:40 MST
Maintenance - Amsterdam - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Jan 22, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Amsterdam.

Site
NLD - VPDC

Product
Virtual Private Data Center

Reason
Product update / upgrade to version 10.6.1.2

Impacted components
VMware Cloud Director

Details / Risks
During the maintenance, there will be a brief disruption to the services listed above.
https://nldvpdc.phoenixnap.com will be temporarily unavailable. VMs will not be affected.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Jan 22, 2026 1:00 AM to Jan 22, 2026 07:00 AM

Date & time (CET)
Jan 22, 2026 09:00 AM to Jan 22, 2026 03:00 PM

Duration
6 hours
Jan 12, 01:29 MST
Jan 21, 2026
Maintenance - Ashburn- Backup as a Service (BaaS) Cloud Backup for Veeam
Completed - The scheduled maintenance has been completed.
Jan 21, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 09:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Backup as a
Service in Ashburn.

Site
Site - ASH - BaaS - VCC (ashcloudconnect.phoenixnap.com)

Product
Cloud Backup for Veeam

Reason
Product update / upgrade to version 13.0.1.1071

Impacted components
Veeam Cloud Connect & Replication

Details / Risks
"During this maintenance window, Veeam services will be stopped and backup
jobs & replications might be interrupted.
Job management using the Self-Service portal (ashcloudconnect.phoenixnap.com)
will be unavailable.
All services will resume as soon as the maintenance is concluded."

Date & time (MST)
Jan 21, 2026 9:00 AM to Jan 21, 2026 01:00 PM

Date & time (CET)
Jan 21, 2026 05:00 PM to Jan 21, 2026 09:00 PM

Duration
4 hours
Jan 15, 13:32 MST
Maintenance - Ashburn - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Jan 21, 08:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Ashburn.

Site
ASH - VPDC

Product
vCenter Server Appliance

Reason
Patching of vCSA to v8.0U3h

Impacted components
VMware Cloud Director, VMware vCenter Server, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Zerto

Details / Risks
During the vCenter Server Appliances patching, there will be a brief disruption affecting the above services. Services running on VMs will not be affected. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Jan 21, 2026 01:00 AM to Jan 21, 2026 08:00 AM

Date & time (CEST)
Jan 21, 2026 09:00 AM to Jan 21, 2026 04:00 PM

Duration
7 hours
Dec 22, 09:43 MST
phoenixNAP Maintenance on Bare Metal Cloud in Phoenix
Completed - The scheduled maintenance has been completed.
Jan 21, 08:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 02:00 MST
Scheduled - Valued Client,

The phoenixNAP Bare Metal Cloud (BMC) team will be conducting maintenance on our
infrastructure. This may disrupt the ability to provision or perform actions on
BMC servers located in Phoenix. The maintenance will take place on Wednesday
January 21st, between 9 a.m. and 3 p.m. UTC (2 a.m. and 8 a.m. MST).

This maintenance is not expected to impact your servers.

Our teams will take all necessary precautions to mitigate any prolonged
disturbances outside of this service window. If you have any questions about
this maintenance, please contact our NOC team at (877) 749-2656 or
[email protected].

Thank you for your patience and understanding as we continue to work toward
providing you with the best possible service.

phoenixNAP NOC
Jan 13, 06:58 MST
Jan 20, 2026
Maintenance - Phoenix - Backup as a Service (BaaS) Cloud Backup for Veeam
Completed - The scheduled maintenance has been completed.
Jan 20, 13:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 09:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Backup as a
Service in Phoenix.

Site
Site - PHX - BaaS - VCC (phxcloudconnect.phoenixnap.com)

Product
Cloud Backup for Veeam

Reason
Product update / upgrade to version 13.0.1.1071

Impacted components
Veeam Cloud Connect & Replication

Details / Risks
"During this maintenance window, Veeam services will be stopped and backup
jobs & replications might be interrupted.
Job management using the Self-Service portal (phxcloudconnect.phoenixnap.com)
will be unavailable.
All services will resume as soon as the maintenance is concluded."

Date & time (MST)
Jan 20, 2026 9:00 AM to Jan 20, 2026 01:00 PM

Date & time (CET)
Jan 20, 2026 05:00 PM to Jan 20, 2026 09:00 PM

Duration
4 hours
Jan 15, 13:33 MST
Maintenance - Ashburn - Backup as a Service (BaaS) Cloud Backup Standard / Advanced
Completed - The scheduled maintenance has been completed.
Jan 20, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 09:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Backup as a Service in Ashburn.

Site
ASH - DSC - BaaS

Product
Cloud Backup Standard / Advanced

Reason
Internal security fixes

Impacted components
Veeam Backup Enterprise Manager, Veeam Backup & Replication

Details / Risks
"During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the dsc-ash-vem.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded."

Date & time (MST)
Jan 20, 2026 9:00 AM to Jan 20, 2026 01:00 PM

Date & time (CET)
Jan 20, 2026 05:00 PM to Jan 20, 2026 09:00 PM

Duration
4 hours
Jan 9, 12:29 MST
Maintenance - Amsterdam - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Jan 20, 08:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Amsterdam.

Site
NLD - VPDC

Product
vCenter Server Appliance

Reason
Patching of vCSA to v8.0u3h

Impacted components
VMware Cloud Director, VMware vCenter Server, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Zerto

Details / Risks
During the vCenter Server Appliances patching, there will be a brief disruption affecting the above services. Services running on VMs will not be affected. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Jan 20, 2026 01:00 AM to Jan 20, 2026 08:00 AM

Date & time (CET)
Jan 20, 2026 09:00 AM to Jan 20, 2026 04:00 PM

Duration
7 hours
Dec 22, 09:56 MST
Maintenance - Singapore - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Jan 20, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Singapore.

Site
SIN - VPDC

Product
Virtual Private Data Center

Reason
Product update / upgrade to version 10.6.1.2

Impacted components
VMware Cloud Director

Details / Risks
During the maintenance, there will be a brief disruption to the services listed above.
https://sinvpdc.phoenixnap.com will be temporarily unavailable. VMs will not be affected.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Jan 20, 2026 1:00 AM to Jan 20, 2026 07:00 AM

Date & time (CET)
Jan 20, 2026 09:00 AM to Jan 20, 2026 03:00 PM

Duration
6 hours
Jan 12, 01:40 MST
Jan 19, 2026
NLD Router Maintenance
Completed - The scheduled maintenance has been completed.
Jan 19, 15:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 09:00 MST
Scheduled - Hello,

We are reaching out to inform our NLD customers of a maintenance in our Amsterdam
Data Center location on January 19th at 9:00 AM MST. The maintenance will consist of connecting a pair of core routers to our existing infrastructure. We do not anticipate any service
disruptions during the maintenance.

________________________________
Scheduled Maintenance Window

Start Time: 9:00 AM MST on Monday, January 19, 2026
Duration: Approximately 6 hours

________________________________
Recommended Action
We recommend customers to monitor their network and report any issues they see.

Thank you for your continued partnership.
Jan 12, 11:30 MST
Maintenance - Phoenix - Disaster Recovery as a Service (DRaaS) Veeam Cloud Connect Replication
Completed - The scheduled maintenance has been completed.
Jan 19, 15:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 11:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Disaster Recovery as a Service in Phoenix.

Site
PHX - DSC - DRaaS

Product
Veeam Cloud Connect Replication

Reason
Infrastructure components patching

Impacted components
Veeam Cloud Connect & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the phxvcc.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Jan 19, 2026 11:00 AM to Jan 19, 2026 03:00 PM

Date & time (CET)
Jan 19, 2026 07:00 PM to Jan 20, 2026 11:00 PM

Duration
4 hours
Jan 12, 10:31 MST
Maintenance - Ashburn - Disaster Recovery as a Service (DRaaS) Veeam Cloud Connect Replication
Completed - The scheduled maintenance has been completed.
Jan 19, 11:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 07:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Disaster Recovery as a Service in Ashburn.

Site
ASH - DSC - DRaaS

Product
Veeam Cloud Connect Replication

Reason
Infrastructure components patching

Impacted components
Veeam Cloud Connect & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the ashvcc.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Jan 19, 2026 7:00 AM to Jan 19, 2026 11:00 AM

Date & time (CET)
Jan 19, 2026 03:00 PM to Jan 19, 2026 07:00 PM

Duration
4 hours
Jan 12, 10:29 MST
Maintenance - Singapore - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Jan 19, 08:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 01:02 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Singapore.

Site
SIN - VPDC

Product
vCenter Server Appliance

Reason
Patching of vCSA to v8.0u3h

Impacted components
VMware Cloud Director, VMware vCenter Server, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Zerto

Details / Risks
During the vCenter Server Appliances patching, there will be a brief disruption affecting the above services. Services running on VMs will not be affected. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Jan 19, 2026 01:00 AM to Jan 19, 2026 08:00 AM

Date & time (CEST)
Jan 19, 2026 09:00 AM to Jan 19, 2026 04:00 PM

Duration
7 hours
Dec 22, 09:52 MST
Maintenance - Ashburn, Phoenix - Data Security Cloud
Completed - The scheduled maintenance has been completed.
Jan 19, 07:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 01:01 MST
Scheduled - Valued Client,

Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Jan 19, 2026 01:00 AM to Jan 19, 2026 07:00 AM

Date & Time (CET)
Jan 19, 202609:00 AM to Jan 19, 2026 3:00 PM

Duration
6 hours
Dec 22, 00:30 MST
Maintenance - Amsterdam, Phoenix - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Jan 19, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 01:00 MST
Scheduled - Valued Client,

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
Jan 19, 2026 01:00 AM to Jan 19, 2026 07:00 AM

Date & Time (CET)
Jan 19, 2026 09:00 AM to Jan 19, 2026 3:00 PM

Duration
6 hours
Dec 22, 00:25 MST
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