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Phoenix
Operational
Colocation
Operational
Dedicated Servers
Operational
Bare Metal Cloud
Operational
Data Security Cloud (DSC)
Operational
Virtual Private Data Center (VPDC)
Operational
Managed Private Cloud (MPC)
Operational
Backup as a Service (BaaS) - Veeam Managed Backups
Operational
Backup as a Service (BaaS) - Veeam Cloud Connect
Operational
Managed Backup for Office 365
Operational
Disaster Recovery as a Service (DRaaS) - Zerto
Operational
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication
Operational
Disaster Recovery as a Service (DRaaS) – VMware Cloud Availability
Operational
Object Storage Service (OSS)
Operational
IP Services
Operational
Ashburn
Operational
Colocation
Operational
Dedicated Servers
Operational
Bare Metal Cloud
Operational
Data Security Cloud (DSC)
Operational
Managed Private Cloud (MPC)
Operational
Virtual Private Data Center (VPDC)
Operational
Backup as a Service (BaaS) - Veeam Managed Backups
Operational
Backup as a Service (BaaS) - Veeam Cloud Connect
Operational
Managed Backup for Office 365
Operational
Disaster Recovery as a Service (DRaaS) - Zerto
Operational
Disaster Recovery as a Service (DRaaS) - VMware vCloud Availability
Operational
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication
Operational
Object Storage
Operational
IP Services
Operational
Atlanta
Operational
Colocation
Operational
Dedicated Servers
Operational
Backup as a Service (BaaS) - Veeam Managed Backups
Operational
Backup as a Service (BaaS) - Veeam Cloud Connect
Operational
Disaster Recovery as a Service (DRaaS) - Zerto
Operational
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication
Operational
IP Services
Operational
Austin
Operational
Bare Metal Cloud
Operational
IP Services
Operational
Amsterdam
Operational
Colocation
Operational
Dedicated Servers
Operational
Bare Metal Cloud
Operational
Virtual Private Data Center (VPDC)
Operational
Backup as a Service (BaaS) - Veeam Managed Backups
Operational
Backup as a Service (BaaS) - Veeam Cloud Connect
Operational
Disaster Recovery as a Service (DRaaS) - Zerto
Operational
Object Storage
Operational
IP Services
Operational
Belgrade
Operational
Colocation
Operational
Dedicated Servers
Operational
IP Services
Operational
Chicago
Operational
Colocation
Operational
Dedicated Servers
Operational
Bare Metal Cloud
Operational
IP Services
Operational
Seattle
Operational
Bare Metal Cloud
Operational
IP Services
Operational
Singapore
Operational
Colocation
Operational
Dedicated Servers
Operational
Bare Metal Cloud
Operational
Virtual Private Data Center (VPDC)
Operational
Backup as a Service (BaaS) - Veeam Managed Backups
Operational
Backup as a Service (BaaS) - Veeam Cloud Connect
Operational
Disaster Recovery as a Service (DRaaS) - Zerto
Operational
IP Services
Operational
phoenixNAP Client Portals
Operational
API
Operational
Login
Operational
Fortanix
Operational
Encryption Management Platform (Fortanix)
Operational
Domain Name Services
Operational
DNS Services
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Maintenance - Phoenix- Backup as a Service (BaaS) Cloud Backup for Veeam Nov 11, 2026 09:00-13:00 MST
Update -
We will be undergoing scheduled maintenance during this time.
Nov 03, 2026 - 12:24 MST
Nov 03, 2026 - 12:24 MST
Scheduled -
Our engineering team will be performing a scheduled maintenance on Backup as a
Service in Ashburn.
Site
PHX - BaaS - (phxcloudconnect.phoenixnap.com)
Product
Cloud Backup for Veeam
Reason
Product update / upgrade to version 13.1.2.57
Impacted components
Veeam Cloud Connect & Replication
Details / Risks
"During this maintenance window, Veeam services will be stopped and backup
jobs & replications might be interrupted.
Job management using the Veeam Service Provider Console
(phxcloudconnect.phoenixnap.com) will be unavailable.
All services will resume as soon as the maintenance is concluded."
Date & time (MST)
Nov 11, 2026 9:00 AM to Nov 11, 2026 01:00 PM
Date & time (CET)
Nov 11, 2026 05:00 PM to Nov 11, 2026 09:00 PM
Duration
4 hours
Thank you,
Nov 03, 2026 - 11:40 MST
Service in Ashburn.
Site
PHX - BaaS - (phxcloudconnect.phoenixnap.com)
Product
Cloud Backup for Veeam
Reason
Product update / upgrade to version 13.1.2.57
Impacted components
Veeam Cloud Connect & Replication
Details / Risks
"During this maintenance window, Veeam services will be stopped and backup
jobs & replications might be interrupted.
Job management using the Veeam Service Provider Console
(phxcloudconnect.phoenixnap.com) will be unavailable.
All services will resume as soon as the maintenance is concluded."
Date & time (MST)
Nov 11, 2026 9:00 AM to Nov 11, 2026 01:00 PM
Date & time (CET)
Nov 11, 2026 05:00 PM to Nov 11, 2026 09:00 PM
Duration
4 hours
Thank you,
Nov 03, 2026 - 11:40 MST
Maintenance - Phoenix - Backup as a Service (BaaS) Managed Backup for Microsoft 365 Nov 11, 2026 10:00-14:00 MST
Hello,
Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix.
Site
PHX - BaaS
Product
Managed Backup for Microsoft 365
Reason
Product update / upgrade to version 13.1.2.57
Impacted components
Veeam Backup for Microsoft 365
Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the phxvbo.phoenixnap.com\phx.vbm.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.
Date & time (MST)
Nov 11, 2026 10:00 AM to Nov 11, 2026 02:00 PM
Date & time (CEST)
Nov 11, 2026 07:00 PM to Nov 11, 2026 11:00 PM
Duration
4 hours
Posted on Nov 09, 2026 - 15:09 MST
Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix.
Site
PHX - BaaS
Product
Managed Backup for Microsoft 365
Reason
Product update / upgrade to version 13.1.2.57
Impacted components
Veeam Backup for Microsoft 365
Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the phxvbo.phoenixnap.com\phx.vbm.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.
Date & time (MST)
Nov 11, 2026 10:00 AM to Nov 11, 2026 02:00 PM
Date & time (CEST)
Nov 11, 2026 07:00 PM to Nov 11, 2026 11:00 PM
Duration
4 hours
Posted on Nov 09, 2026 - 15:09 MST
Singapore Maintenance - VPDC Cloud Backup Standard / Advanced Nov 12, 2026 01:00-05:00 MST
Update -
We will be undergoing scheduled maintenance during this time.
Oct 28, 2026 - 08:48 MST
Oct 28, 2026 - 08:48 MST
Scheduled -
Our engineering team will be performing a scheduled maintenance on VPDC in Singapore.
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. All services will resume as soon as the maintenance is concluded.
Product
Cloud Backup Standard / Advanced
Reason
Product update / upgrade to version 13.1.2.57
Impacted components
Veeam Backup & Replication
Date & time (MST)
Nov 12, 2026 01:00 AM to Nov 12, 2026 05:00 AM
Date & time (CEST)
Nov 12, 2026 09:00 AM to Nov 12, 2026 01:00 PM
Duration
4 hours
Thank you,
Oct 28, 2026 - 08:47 MST
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. All services will resume as soon as the maintenance is concluded.
Product
Cloud Backup Standard / Advanced
Reason
Product update / upgrade to version 13.1.2.57
Impacted components
Veeam Backup & Replication
Date & time (MST)
Nov 12, 2026 01:00 AM to Nov 12, 2026 05:00 AM
Date & time (CEST)
Nov 12, 2026 09:00 AM to Nov 12, 2026 01:00 PM
Duration
4 hours
Thank you,
Oct 28, 2026 - 08:47 MST
Maintenance - Phoenix - Cloud Backup for Veeam Nov 12, 2026 09:00-13:00 MST
Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Phoenix for Infrastructure components patching.
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. Job management using the PHX VPDC 2 - phxcloudconnect2.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.
Date & time (MST)
Nov 12, 2026 9:00 AM to Nov 12, 2026 01:00 PM
Date & time (CEST)
Nov 12, 2026 06:00 PM to Nov 12, 2026 10:00 PM
Duration
4 hours
Posted on Nov 09, 2026 - 16:06 MST
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. Job management using the PHX VPDC 2 - phxcloudconnect2.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.
Date & time (MST)
Nov 12, 2026 9:00 AM to Nov 12, 2026 01:00 PM
Date & time (CEST)
Nov 12, 2026 06:00 PM to Nov 12, 2026 10:00 PM
Duration
4 hours
Posted on Nov 09, 2026 - 16:06 MST
Amsterdam Maintenance - VPDC Cloud Backup Standard / Advanced Nov 16, 2026 01:00-05:00 MST
Update -
We will be undergoing scheduled maintenance during this time.
Oct 28, 2026 - 08:49 MST
Oct 28, 2026 - 08:49 MST
Update -
We will be undergoing scheduled maintenance during this time.
Oct 28, 2026 - 08:43 MST
Oct 28, 2026 - 08:43 MST
Scheduled -
Our engineering team will be performing a scheduled maintenance on VPDC in Amsterdam.
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. All services will resume as soon as the maintenance is concluded.
Product
Cloud Backup Standard / Advanced
Reason
Product update / upgrade to version 13.1.2.57
Impacted components
Veeam Backup & Replication
Date & time (MST)
Nov 16, 2026 01:00 AM to Nov 16, 2026 05:00 AM
Date & time (CEST)
Nov 16, 2026 09:00 AM to Nov 16, 2026 01:00 PM
Duration
4 hours
Thank you,
Oct 28, 2026 - 08:42 MST
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. All services will resume as soon as the maintenance is concluded.
Product
Cloud Backup Standard / Advanced
Reason
Product update / upgrade to version 13.1.2.57
Impacted components
Veeam Backup & Replication
Date & time (MST)
Nov 16, 2026 01:00 AM to Nov 16, 2026 05:00 AM
Date & time (CEST)
Nov 16, 2026 09:00 AM to Nov 16, 2026 01:00 PM
Duration
4 hours
Thank you,
Oct 28, 2026 - 08:42 MST
Maintenance - Singapore & Amsterdam - VPDC Cloud Connect Nov 17, 2026 01:00-05:00 MST
Our engineering team will be performing scheduled maintenance on VPDC in Singapore and Amsterdam.
Site
SIN - VPDC
NLD - VPDC
Product
Cloud Backup Connect
Reason
Product update/upgrade to version 13.1.2.57
Impacted components
Veeam Cloud Connect, Veeam Cloud Connect Replication
Details / Risks
During this maintenance window, Veeam services will be stopped, and backup jobs & replications might be interrupted. All services will resume as soon as the maintenance is concluded.
Date & time (MST)
SIN - Nov 17, 2026 01:00 AM to Nov 17, 2026 05:00 AM
NLD - Nov 17, 2026 01:00 AM to Nov 17, 2026 05:00 AM
Date & time (CEST)
SIN - Nov 17, 2026 09:00 AM to Nov 17, 2026 01:00 PM
NLD - Nov 17, 2026 09:00 AM to Nov 17, 2026 01:00 PM
Duration
4 hours
Posted on Oct 27, 2026 - 09:53 MST
Site
SIN - VPDC
NLD - VPDC
Product
Cloud Backup Connect
Reason
Product update/upgrade to version 13.1.2.57
Impacted components
Veeam Cloud Connect, Veeam Cloud Connect Replication
Details / Risks
During this maintenance window, Veeam services will be stopped, and backup jobs & replications might be interrupted. All services will resume as soon as the maintenance is concluded.
Date & time (MST)
SIN - Nov 17, 2026 01:00 AM to Nov 17, 2026 05:00 AM
NLD - Nov 17, 2026 01:00 AM to Nov 17, 2026 05:00 AM
Date & time (CEST)
SIN - Nov 17, 2026 09:00 AM to Nov 17, 2026 01:00 PM
NLD - Nov 17, 2026 09:00 AM to Nov 17, 2026 01:00 PM
Duration
4 hours
Posted on Oct 27, 2026 - 09:53 MST
Phoenix VPDC Veeam Upgrades Nov 17, 2026 08:00-12:00 MST
Our engineering team will be performing a scheduled maintenance on VPDC in
Phoenix.
Site
PHX VPDC
Product
Cloud Backup Standard / Advanced
Reason
Product update / upgrade to version 13.1.2.57
Impacted components
Veeam Backup & Replication || Veeam Enterprise Manager
Details / Risks
During this maintenance window, Veeam services will be stopped, and backup jobs
& replications might be interrupted.
All services will resume as soon as the maintenance is concluded.
Date & time (MST)
November 17th, 2026 0800 AM to November 17th, 2026 1200 PM
Date & time (CEST)
November 17th, 2026 1700 PM to November 17th, 2026 2100 PM
Duration
4 hours
Posted on Nov 09, 2026 - 08:59 MST
Phoenix.
Site
PHX VPDC
Product
Cloud Backup Standard / Advanced
Reason
Product update / upgrade to version 13.1.2.57
Impacted components
Veeam Backup & Replication || Veeam Enterprise Manager
Details / Risks
During this maintenance window, Veeam services will be stopped, and backup jobs
& replications might be interrupted.
All services will resume as soon as the maintenance is concluded.
Date & time (MST)
November 17th, 2026 0800 AM to November 17th, 2026 1200 PM
Date & time (CEST)
November 17th, 2026 1700 PM to November 17th, 2026 2100 PM
Duration
4 hours
Posted on Nov 09, 2026 - 08:59 MST
Ashburn VPDC Veeam Upgrades Nov 18, 2026 08:00-12:00 MST
Our engineering team will be performing a scheduled maintenance on VPDC in
Ashburn.
Site
ASH VPDC
Product
Cloud Backup Standard / Advanced
Reason
Product update / upgrade to version 13.1.2.57
Impacted components
Veeam Backup & Replication || Veeam Enterprise Manager
Details / Risks
During this maintenance window, Veeam services will be stopped, and backup jobs
& replications might be interrupted.
All services will resume as soon as the maintenance is concluded.
Date & time (MST)
November 18th, 2026 0800 AM to November 18th, 2026 1200 PM
Date & time (CEST)
November 18th, 2026 1700 PM to November 18th, 2026 2100 PM
Duration
4 hours
Posted on Nov 09, 2026 - 09:13 MST
Ashburn.
Site
ASH VPDC
Product
Cloud Backup Standard / Advanced
Reason
Product update / upgrade to version 13.1.2.57
Impacted components
Veeam Backup & Replication || Veeam Enterprise Manager
Details / Risks
During this maintenance window, Veeam services will be stopped, and backup jobs
& replications might be interrupted.
All services will resume as soon as the maintenance is concluded.
Date & time (MST)
November 18th, 2026 0800 AM to November 18th, 2026 1200 PM
Date & time (CEST)
November 18th, 2026 1700 PM to November 18th, 2026 2100 PM
Duration
4 hours
Posted on Nov 09, 2026 - 09:13 MST
Scheduled Upgrade: phoenixNAP Admin Portal Upgrade Nov 24, 2026 13:00-15:00 MST
Hello Valued Client,
On Tuesday, November 24th, between 1:00 pm and 3:00 pm, Mountain Standard Time (MST), we will conduct a planned phoenixNAP Admin Portal maintenance. For the duration of the maintenance window clients may experience downtime impacting their ability to log into the phoenixNAP Admin Portal. This maintenance window may also impact your user’s abilities to utilize the Billing, Support Ticketing, Service and Device management.
Please note: Your phoenixNAP services will not be impacted by this maintenance.
During this maintenance we will upgrade the phoenixNAP Admin Portal to include a redesigned interface, stronger security with two-factor authentication (TOTP), and many time-saving improvements.
*What you need to do*
No action is required. We will post updates here and confirm once this upgrade is completed. After the upgrade you will see the new layout and navigation. We recommend clearing your browser cache following this maintenance.
At phoenixNAP, we are committed to providing you with the best possible service and ensuring the security and efficiency of our systems. This phoenixNAP Admin Portal upgrade is part of our ongoing efforts to enhance the performance and reliability of our services.
If you have any concerns or require further assistance, please feel free to reach out to us at 877.749.2656 or noc@phoenixnap.com.
-
Best regards,
The phoenixNAP Team
Posted on Nov 09, 2026 - 12:03 MST
On Tuesday, November 24th, between 1:00 pm and 3:00 pm, Mountain Standard Time (MST), we will conduct a planned phoenixNAP Admin Portal maintenance. For the duration of the maintenance window clients may experience downtime impacting their ability to log into the phoenixNAP Admin Portal. This maintenance window may also impact your user’s abilities to utilize the Billing, Support Ticketing, Service and Device management.
Please note: Your phoenixNAP services will not be impacted by this maintenance.
During this maintenance we will upgrade the phoenixNAP Admin Portal to include a redesigned interface, stronger security with two-factor authentication (TOTP), and many time-saving improvements.
*What you need to do*
No action is required. We will post updates here and confirm once this upgrade is completed. After the upgrade you will see the new layout and navigation. We recommend clearing your browser cache following this maintenance.
At phoenixNAP, we are committed to providing you with the best possible service and ensuring the security and efficiency of our systems. This phoenixNAP Admin Portal upgrade is part of our ongoing efforts to enhance the performance and reliability of our services.
If you have any concerns or require further assistance, please feel free to reach out to us at 877.749.2656 or noc@phoenixnap.com.
-
Best regards,
The phoenixNAP Team
Posted on Nov 09, 2026 - 12:03 MST
Maintenance - Ashburn - Data Security Cloud Nov 26, 2026 01:00-05:00 MST
Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Ashburn.
Site
ASH - DSC
Product
Data Security Cloud
Reason
Certificate renewal
Impacted components
VMware Aria Operations
Details / Risks
During this maintenance window, Aria Operations services will be stopped.
The Operations Manager plugin in VMware Cloud Director will be unavailable.
All services will resume as soon as the maintenance is concluded.
Date & time (MST)
Nov 26, 2026 1:00 AM to Nov 26, 2026 05:00 AM
Date & time (CET)
Nov 26, 2026 09:00 AM to Nov 26, 2026 01:00 PM
Duration
4 hours
Posted on Nov 10, 2026 - 03:14 MST
Site
ASH - DSC
Product
Data Security Cloud
Reason
Certificate renewal
Impacted components
VMware Aria Operations
Details / Risks
During this maintenance window, Aria Operations services will be stopped.
The Operations Manager plugin in VMware Cloud Director will be unavailable.
All services will resume as soon as the maintenance is concluded.
Date & time (MST)
Nov 26, 2026 1:00 AM to Nov 26, 2026 05:00 AM
Date & time (CET)
Nov 26, 2026 09:00 AM to Nov 26, 2026 01:00 PM
Duration
4 hours
Posted on Nov 10, 2026 - 03:14 MST