phoenixNAP Services Status

All Systems Operational

About This Site

Check if our services are all online and see if any planned maintenance is scheduled for your system. Subscribe to receive automated updates via email or SMS.

Uptime over the past 90 days. View historical uptime.
Phoenix Operational
90 days ago
99.99 % uptime
Today
Colocation Operational
90 days ago
99.98 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Data Security Cloud (DSC) Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Managed Private Cloud (MPC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Managed Backup for Office 365 Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) – VMware Cloud Availability Operational
90 days ago
100.0 % uptime
Today
Object Storage Service (OSS) Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Ashburn Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Data Security Cloud (DSC) Operational
90 days ago
100.0 % uptime
Today
Managed Private Cloud (MPC) Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Managed Backup for Office 365 Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - VMware vCloud Availability Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Atlanta Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Austin Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Amsterdam Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Belgrade Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Chicago Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Seattle Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
phoenixNAP Client Portal (PNCP) Operational
90 days ago
100.0 % uptime
Today
PNCP API Operational
90 days ago
100.0 % uptime
Today
PNCP Login Operational
90 days ago
100.0 % uptime
Today
Fortanix Operational
90 days ago
100.0 % uptime
Today
Encryption Management Platform (Fortanix) Operational
90 days ago
100.0 % uptime
Today
Domain Name Services Operational
90 days ago
100.0 % uptime
Today
DNS Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Maintenance - Singapore & Amsterdam - VPDC Cloud Backup Standard / Advanced Jun 9, 2026 01:00-05:00 MST

Our engineering team will be performing a scheduled maintenance on VPDC in Singapore and Amsterdam.

Site
SIN - VPDC
NLD - VPDC

Product
Cloud Backup Standard / Advanced

Reason
Product update / upgrade to version 13.0.2.29

Impacted components
Veeam Backup & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
SIN - Jun 8, 2026 01:00 AM to Jun 8, 2026 05:00 AM
NLD - Jun 9, 2026 01:00 AM to Jun 9, 2026 05:00 AM

Date & time (CEST)
SIN - Jun 8, 2026 09:00 AM to Jun 8, 2026 01:00 PM
NLD - Jun 9, 2026 09:00 AM to Jun 9, 2026 01:00 PM

Duration
4 hours
Posted on May 27, 2026 - 06:42 MST

Maintenance - Singapore & Amsterdam - VPDC Cloud Connect Jun 10, 2026 01:00-05:00 MST

Our engineering team will be performing a scheduled maintenance on VPDC in Singapore and Amsterdam.

Site
SIN - VPDC
NLD - VPDC

Product
Cloud Backup Connect

Reason
Product update / upgrade to version 13.0.2.29

Impacted components
Veeam Cloud Connect, Veeam Cloud Connect Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
SIN - Jun 10, 2026 01:00 AM to Jun 10, 2026 05:00 AM
NLD - Jun 11, 2026 01:00 AM to Jun 11, 2026 05:00 AM

Date & time (CEST)
SIN - Jun 10, 2026 09:00 AM to Jun 10, 2026 01:00 PM
NLD - Jun 11, 2026 09:00 AM to Jun 11, 2026 01:00 PM

Duration
4 hours
Posted on May 27, 2026 - 06:37 MST

Maintenance - Ashburn - Backup as a Service (BaaS) Cloud Backup for Veeam Jun 10, 2026 09:00-13:00 MST

Subject
Maintenance - Ashburn - Backup as a Service (BaaS) Cloud Backup for Veeam

Body
Our engineering team will be performing a scheduled maintenance on Backup as a Service in Ashburn.

Site
ASH - BaaS

Product
Cloud Backup for Veeam

Reason
Product update / upgrade to version 13.0.2.29

Impacted components
Veeam Cloud Connect & Replication

Details / Risks
"During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using ashcloudconnect.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded."

Date & time (MST)
Jun 10, 2026 9:00 AM to Jun 10, 2026 01:00 PM

Date & time (CET)
Jun 10, 2026 05:00 PM to Jun 10, 2026 09:00 PM

Duration
4 hours
Posted on Jun 05, 2026 - 15:02 MST

Maintenance - Singapore & Amsterdam - VPDC Cloud Connect Jun 11, 2026 01:00-05:00 MST

Our engineering team will be performing a scheduled maintenance on VPDC in Singapore and Amsterdam.

Site
SIN - VPDC
NLD - VPDC

Product
Cloud Backup Connect

Reason
Product update / upgrade to version 13.0.2.29

Impacted components
Veeam Cloud Connect, Veeam Cloud Connect Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
SIN - Jun 10, 2026 01:00 AM to Jun 10, 2026 05:00 AM
NLD - Jun 11, 2026 01:00 AM to Jun 11, 2026 05:00 AM

Date & time (CEST)
SIN - Jun 10, 2026 09:00 AM to Jun 10, 2026 01:00 PM
NLD - Jun 11, 2026 09:00 AM to Jun 11, 2026 01:00 PM

Duration
4 hours
Posted on May 27, 2026 - 06:38 MST

Maintenance - Amsterdam - Veeam Service Provider Console Jun 15, 2026 00:00-04:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Amsterdam.

Site
NLD - VPDC

Product
Veeam Service Provider Console

Reason
Product update / upgrade to version 9.2.1.33875

Impacted components
Veeam Service Provider Console, Veeam Cloud Connect & Replication, Veeam Backup & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped, and backup jobs & replications might be interrupted. Job management using the Veeam Service Provider Console (eu.vspc.phoenixnap.com) will be unavailable. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Jun 15, 2026 12:00 AM to Jun 15, 2026 04:00 AM

Date & time (CEST)
Jun 15, 2026 09:00 AM to Jun 15, 2026 01:00 PM

Duration
4 hours
Posted on May 27, 2026 - 06:41 MST

Maintenance - Amsterdam, Phoenix - Virtual Private Data Center Jun 15, 2026 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
Jun 15, 2026 01:00 AM to Jun 15, 2026 07:00 AM

Date & Time (CEST)
Jun 15, 2026 10:00 AM to Jun 15, 2026 4:00 PM

Duration
6 hours
Posted on May 25, 2026 - 07:38 MST

Maintenance - Ashburn, Phoenix - Data Security Cloud Jun 15, 2026 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Jun 15, 2026 01:00 AM to Jun 15, 2026 07:00 AM

Date & Time (CEST)
Jun 15, 202610:00 AM to Jun 15, 2026 4:00 PM

Duration
6 hours
Posted on May 25, 2026 - 07:35 MST

Maintenance - Singapore - Veeam Service Provider Console Jun 18, 2026 00:00-04:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Singapore.

Site
SIN - VPDC

Product
Veeam Service Provider Console

Reason
Product update / upgrade to version 9.2.1.33875

Impacted components
Veeam Service Provider Console, Veeam Cloud Connect & Replication, Veeam Backup & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped, and backup jobs & replications might be interrupted. Job management using the Veeam Service Provider Console (apac.vspc.phoenixnap.com) will be unavailable. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Jun 18, 2026 12:00 AM to Jun 18, 2026 04:00 AM

Date & time (CEST)
Jun 18, 2026 09:00 AM to Jun 18, 2026 01:00 PM

Duration
4 hours
Posted on May 27, 2026 - 06:41 MST

Maintenance - Ashburn, Phoenix - Data Security Cloud Jun 22, 2026 01:00-07:00 MST

Valued Client,

Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Jun 22, 2026 01:00 AM to Jun 22, 2026 07:00 AM

Date & Time (CEST)
Jun 22, 2026 10:00 AM to Jun 22, 2026 4:00 PM

Duration
6 hours
Posted on May 25, 2026 - 07:42 MST

Maintenance - Amsterdam, Phoenix - Virtual Private Data Center Jun 22, 2026 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
Jun 22, 2026 01:00 AM to Jun 22, 2026 07:00 AM

Date & time (CEST)
Jun 22, 2026 10:00 AM to Jun 22, 2026 4:00 PM

Duration
6 hours
Posted on May 25, 2026 - 07:39 MST

Maintenance - Phoenix - Data Security Cloud Jul 6, 2026 00:00-06:00 MST

Valued Client,

Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Phoenix.

Site
PHX - DSC

Product
Data Security Cloud

Reason
Product update / upgrade to version 8.18.7

Impacted components
VMware Aria Operations

Details / Risks
During this maintenance window, Aria Operations services will be stopped.
The Operations Manager plugin in VMware Cloud Director will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Jul 6, 2026 12:00 AM to Jul 6, 2026 06:00 AM

Date & time (CEST)
Jul 6, 2026 09:00 AM to Jul 6, 2026 03:00 PM

Duration
6 hours
Posted on Jun 08, 2026 - 05:37 MST

Maintenance - Ashburn - Data Security Cloud Jul 6, 2026 00:00-06:00 MST

Valued Client,

Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Ashburn.

Site
ASH - DSC

Product
Data Security Cloud

Reason
Product update / upgrade to version 8.18.7

Impacted components
VMware Aria Operations

Details / Risks
During this maintenance window, Aria Operations services will be stopped.
The Operations Manager plugin in VMware Cloud Director will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Jul 6, 2026 12:00 AM to Jul 6, 2026 06:00 AM

Date & time (CEST)
Jul 6, 2026 09:00 AM to Jul 6, 2026 03:00 PM

Duration
6 hours
Posted on Jun 08, 2026 - 05:39 MST
Jun 8, 2026
Maintenance - Ashburn and Phoenix - Backup as a Service (BaaS) Cloud Backup Standard / Advanced
Completed - The scheduled maintenance has been completed.
Jun 8, 17:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 09:00 MST
Scheduled - Valued Client,

Our engineering team will be performing a scheduled maintenance on Backup as a Service in Ashburn and Phoenix.

Site
ASH and Phoenix - BaaS - VPDC

Product
Cloud Backup Standard / Advanced

Reason
Product update / upgrade to version 13.0.2.29

Impacted components
Veeam Backup Enterprise Manager, Veeam Backup & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the ashveeambackups.phoenixnap.com and phxveeambackups.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Jun 8, 2026 9:00 AM to Jun 8, 2026 05:00 PM

Date & time (CEST)
Jun 8, 2026 06:00 PM to Jun 9, 2026 02:00 AM

Duration
8 hours
May 27, 11:12 MST
Maintenance - Ashburn, Singapore - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Jun 8, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 01:01 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Ashburn and Singapore.

Site
ASH, SIN - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Jun 8, 2026 01:00 AM to Jun 8, 2026 07:00 AM

Date & Time (CEST)
Jun 8, 2026 10:00 AM to Jun 8, 2026 4:00 PM

Duration
6 hours
May 25, 07:34 MST
Maintenance - Singapore & Amsterdam - VPDC Cloud Backup Standard / Advanced
Completed - The scheduled maintenance has been completed.
Jun 8, 05:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on VPDC in Singapore and Amsterdam.

Site
SIN - VPDC
NLD - VPDC

Product
Cloud Backup Standard / Advanced

Reason
Product update / upgrade to version 13.0.2.29

Impacted components
Veeam Backup & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
SIN - Jun 8, 2026 01:00 AM to Jun 8, 2026 05:00 AM
NLD - Jun 9, 2026 01:00 AM to Jun 9, 2026 05:00 AM

Date & time (CEST)
SIN - Jun 8, 2026 09:00 AM to Jun 8, 2026 01:00 PM
NLD - Jun 9, 2026 09:00 AM to Jun 9, 2026 01:00 PM

Duration
4 hours
May 27, 06:41 MST
Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026
Maintenance - Phoenix - Backup as a Service (BaaS) Cloud Backup for Veeam
Completed - The scheduled maintenance has been completed.
Jun 5, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 09:00 MST
Scheduled - Subject
Maintenance - Phoenix - Backup as a Service (BaaS) Cloud Backup for Veeam

Body
Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix.

Site
PHX - BaaS

Product
Cloud Backup for Veeam

Reason
Internal security fixes

Impacted components
Veeam Service Provider Console

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the US - us.vspc.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Jun 5, 2026 9:00 AM to Jun 5, 2026 01:00 PM

Date & time (CEST)
Jun 5, 2026 06:00 PM to Jun 5, 2026 10:00 PM

Duration
4 hours
Jun 1, 15:35 MST
Jun 4, 2026
Maintenance - Ashburn and Phoenix - Disaster Recovery as a Service (DRaaS) Veeam Cloud Connect Replication
Completed - The scheduled maintenance has been completed.
Jun 4, 16:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 08:00 MST
Scheduled - Valued Client,

Our engineering team will be performing a scheduled maintenance on Disaster Recovery as a Service in Ashburn and Phoenix.

Site
ASH and PHX - DRaaS

Product
Veeam Cloud Connect Replication

Reason
Product update / upgrade to version 13.0.2.29

Impacted components
Veeam Cloud Connect & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the ashvcc.phoenixnap.com and phxvcc.phoenixnap will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Jun 4, 2026 8:00 AM to Jun 4, 2026 04:00 PM

Date & time (CEST)
Jun 4, 2026 05:00 PM to Jun 5, 2026 01:00 AM

Duration
8 hours
May 27, 11:15 MST
Maintenance - Phoenix - Backup as a Service (BaaS) Cloud Backup for Veeam
Completed - The scheduled maintenance has been completed.
Jun 4, 16:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 12:01 MST
Scheduled - Subject
Maintenance - Phoenix - Backup as a Service (BaaS) Cloud Backup for Veeam

Body
Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix.

Site
PHX - BaaS

Product
Cloud Backup for Veeam

Reason
Internal security fixes

Impacted components
Veeam Cloud Connect & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the PHX VPDC 2 - phxcloudconnect2.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Jun 4, 2026 12:00 PM to Jun 4, 2026 04:00 PM

Date & time (CEST)
Jun 4, 2026 09:00 PM to Jun 5, 2026 01:00 AM

Duration
4 hours
Jun 1, 15:30 MST
Maintenance - Phoenix - Backup as a Service (BaaS) Cloud Backup for Veeam
Completed - The scheduled maintenance has been completed.
Jun 4, 12:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 08:01 MST
Scheduled - Subject
Maintenance - Phoenix - Backup as a Service (BaaS) Cloud Backup for Veeam

Body
Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix.

Site
PHX - BaaS

Product
Cloud Backup for Veeam

Reason
Internal security fixes

Impacted components
Veeam Cloud Connect & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the PHX VPDC 1 - phxcloudconnect.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Jun 4, 2026 8:00 AM to Jun 4, 2026 12:00 PM

Date & time (CEST)
Jun 4, 2026 05:00 PM to Jun 4, 2026 09:00 PM

Duration
4 hours
Jun 1, 15:28 MST
Jun 3, 2026
Maintenance - Phoenix - Backup as a Service (BaaS) Managed Backup for Microsoft 365
Completed - The scheduled maintenance has been completed.
Jun 3, 15:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 12:00 MST
Scheduled - Subject
Maintenance - Phoenix - Backup as a Service (BaaS) Managed Backup for Microsoft 365

Body
Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix.

Site
PHX - BaaS

Product
Managed Backup for Microsoft 365

Reason
Internal security fixes

Impacted components
Veeam Cloud Connect & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the PHX DSC - phxvbo.phoenixnap.com\phx.vbm.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Jun 3, 2026 12:00 PM to Jun 3, 2026 04:00 PM

Date & time (CEST)
Jun 3, 2026 09:00 PM to Jun 4, 2026 01:00 AM

Duration
4 hours
Jun 1, 15:25 MST
Jun 2, 2026
Maintenance - Ashburn - Backup as a Service (BaaS) Cloud Backup Standard / Advanced
Completed - The scheduled maintenance has been completed.
Jun 2, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 09:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Backup as a Service in Ashburn.

Site
ASH - BaaS

Product
Cloud Backup Standard / Advanced

Reason
Product update / upgrade to version 13.0.2.29

Impacted components
Veeam Backup & Replication, Veeam Backup Enterprise Manager

Details / Risks
"During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the Self-Service portal (dsc-ash-vem.phoenixnap.com) will be unavailable.
All services will resume as soon as the maintenance is concluded."

Date & time (MST)
Jun 2, 2026 9:00 AM to Jun 2, 2026 01:00 PM

Date & time (CEST)
Jun 2, 2026 06:00 PM to Jun 2, 2026 10:00 PM

Duration
4 hours
May 28, 13:30 MST
Maintenance - Phoenix - Storage
Completed - The scheduled maintenance has been completed.
Jun 2, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Phoenix.

Site
PHX - VPDC

Product
Storage

Reason
OS upgrade

Impacted components
Storage array, VMware Cloud Director, VMware Cloud Director Availability, Veeam Cloud Connect & Replication, Veeam Backup & Replication

Details / Risks
Minor IO interruptions might be observed

Date & time (MST)
Jun 2, 2026 1:00 AM to Jun 2, 2026 04:00 AM

Date & time (CEST)
Jun 2, 2026 10:00 AM to Jun 2, 2026 01:00 PM

Duration
3 hours
May 27, 01:53 MST
Jun 1, 2026
Maintenance - Ashburn, Singapore - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Jun 1, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Ashburn and Singapore.

Site
ASH, SIN - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Jun 1, 2026 01:00 AM to Jun 1, 2026 07:00 AM

Date & Time (CEST)
Jun 1, 2026 10:00 AM to Jun 1, 2026 4:00 PM

Duration
6 hours
May 25, 07:36 MST
May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026
Maintenance - Phoenix - Data Security Cloud and Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
May 28, 03:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 01:00 MST
Scheduled - Site
PHX - DSC, VPDC

Product
Data Security Cloud, Virtual Private Data Center

Reason
Product update / upgrade to version 6.1.2.800

Impacted components
Storage array

Details / Risks
During this maintenance window the storage services will be failed over to the
other controller. This may result in minor I/O disruptions, however no impact to
the VMs is anticipated.

Date & time (MST)
May 28, 2026 1:00 AM to May 28, 2026 03:00 AM

Date & time (CEST)
May 28, 2026 10:00 AM to May 28, 2026 12:00 PM

Duration
2 hours
May 21, 03:03 MST
May 27, 2026
Maintenance - Phoenix - Backup as a Service (BaaS) Cloud Backup Standard / Advanced
Completed - The scheduled maintenance has been completed.
May 27, 14:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 12:00 MST
Scheduled - Body
Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix.

Site
PHX - BaaS

Product
Cloud Backup Standard / Advanced

Reason
Product update / upgrade to version 6.1.2.800

Impacted components
Nimble storage array

Details / Risks
During this maintenance window the storage services will be failed over to the other controller. This may result minor I/O disruptions, however, no impact to the VMs is anticipated.

Date & time (MST)
May 27, 2026 12:00 PM to May 27, 2026 02:00 PM

Date & time (CEST)
May 27, 2026 09:00 PM to May 27, 2026 11:00 PM

Duration
2 hours
May 22, 09:05 MST
Maintenance - Phoenix - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
May 27, 11:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 09:00 MST
Scheduled - Body
Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Phoenix.

Site
PHX - VPDC

Product
Virtual Private Data Center

Reason
Product update / upgrade to version 6.1.2.800

Impacted components
Nimble storage array

Details / Risks
During this maintenance window the storage services will be failed over to the other controller. This may result minor I/O disruptions, however, no impact to the VMs is anticipated.

Date & time (MST)
May 27, 2026 9:00 AM to May 27, 2026 11:00 AM

Date & time (CEST)
May 27, 2026 06:00 PM to May 27, 2026 08:00 PM

Duration
2 hours
May 22, 09:03 MST
May 26, 2026

No incidents reported.

May 25, 2026
Maintenance - Ashburn, Phoenix - Data Security Cloud
Completed - The scheduled maintenance has been completed.
May 25, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
May 25, 2026 01:00 AM to May 25, 2026 07:00 AM

Date & Time (CEST)
May 25, 2026 10:00 AM to May 25, 2026 4:00 PM

Duration
6 hours
Apr 28, 00:56 MST
Maintenance - Amsterdam, Phoenix - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
May 25, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
May 25, 2026 01:00 AM to May 25, 2026 07:00 AM

Date & time (CEST)
May 25, 2026 10:00 AM to May 25, 2026 4:00 PM

Duration
6 hours
Apr 28, 00:52 MST
Maintenance - Phoenix - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
May 25, 04:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 02:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Phoenix.

Site
PHX - VPDC

Product
Virtual Private Data Center

Reason
Cloud Director Certificate Renewal

Impacted components
Veeam Backup & Replication, Veeam Cloud Connect & Replication, VMware Cloud Director, VMware Cloud Director Availability, Zerto

Details / Risks
During the maintenance, there will be a brief disruption to the services listed above. VMware Cloud Director (vpdc.phoenixnap.com) will be temporarily unavailable. VMs will not be affected. All services will resume as soon as the maintenance is concluded

Date & time (MST)
May 25, 2026 12:00 AM to May 25, 2026 02:00 AM

Date & time (CEST)
May 25, 2026 09:00 AM to May 25, 2026 11:00 AM

Duration
2 hours
May 4, 01:28 MST
Maintenance - Ashburn - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
May 25, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 02:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Ashburn.

Site
ASH - VPDC

Product
Virtual Private Data Center

Reason
Cloud Director Certificate Renewal

Impacted components
Veeam Backup & Replication, Veeam Cloud Connect & Replication, VMware Cloud Director, VMware Cloud Director Availability, Zerto

Details / Risks
During the maintenance, there will be a brief disruption to the services listed above. VMware Cloud Director (ashvpdc.phoenixnap.com) will be temporarily unavailable. VMs will not be affected. All services will resume as soon as the maintenance is concluded

Date & time (MST)
May 25, 2026 12:00 AM to May 25, 2026 02:00 AM

Date & time (CEST)
May 25, 2026 09:00 AM to May 25, 2026 11:00 AM

Duration
2 hours
May 4, 01:28 MST
← Incident History Powered by Atlassian Statuspage