phoenixNAP Services Status

All Systems Operational

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Check if our services are all online and see if any planned maintenance is scheduled for your system. Subscribe to receive automated updates via email or SMS.

Uptime over the past 90 days. View historical uptime.
Phoenix Operational
90 days ago
99.88 % uptime
Today
Colocation Operational
90 days ago
99.98 % uptime
Today
Dedicated Servers ? Operational
90 days ago
99.98 % uptime
Today
Bare Metal Cloud Operational
90 days ago
99.98 % uptime
Today
Data Security Cloud (DSC) ? Operational
90 days ago
99.97 % uptime
Today
Virtual Private Data Center (VPDC) ? Operational
90 days ago
99.98 % uptime
Today
Managed Private Cloud (MPC) ? Operational
90 days ago
99.98 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups ? Operational
90 days ago
99.25 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
99.25 % uptime
Today
Managed Backup for Office 365 Operational
90 days ago
99.98 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
99.98 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
99.98 % uptime
Today
Disaster Recovery as a Service (DRaaS) – VMware Cloud Availability Operational
90 days ago
99.98 % uptime
Today
Object Storage Service (OSS) Operational
90 days ago
99.98 % uptime
Today
IP Services Operational
90 days ago
99.98 % uptime
Today
Ashburn Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Data Security Cloud (DSC) ? Operational
90 days ago
100.0 % uptime
Today
Managed Private Cloud (MPC) Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Managed Backup for Office 365 ? Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - VMware vCloud Availability Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Atlanta Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Austin Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Amsterdam Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Belgrade Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Chicago Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud ? Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Seattle Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
90 days ago
99.98 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
99.92 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
99.93 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
phoenixNAP Client Portal (PNCP) Operational
90 days ago
100.0 % uptime
Today
PNCP API Operational
90 days ago
100.0 % uptime
Today
PNCP Login Operational
90 days ago
100.0 % uptime
Today
Fortanix Operational
90 days ago
100.0 % uptime
Today
Encryption Management Platform (Fortanix) Operational
90 days ago
100.0 % uptime
Today
Domain Name Services Operational
90 days ago
100.0 % uptime
Today
DNS Services ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance Notice - Amsterdam Data Center Nov 18, 2025 02:00-04:00 MST

PhoenixNAP will be performing scheduled maintenance on core equipment at our
Amsterdam location on Tuesday, November 18th, 2025, 10:00 CET to 12:00 CET.

This maintenance window is required to restore full device management visibility
to one of our core devices. . While no service interruptions are expected, we
recommend customers monitor their systems for any unexpected behavior. Our
Network Engineering Team will implement all necessary precautions to minimize
the risk of disruption.

For any questions or concerns, please contact our NOC team at 877.749.2656 or
[email protected].

We appreciate your patience and understanding as we work to further enhance the
reliability and quality of our services.
Posted on Nov 14, 2025 - 06:28 MST

Maintenance - Amsterdam - Backup as a Service (BaaS) Cloud Backup for Veeam Nov 19, 2025 01:00-05:00 MST

Our engineering team will be performing a scheduled maintenance on Backup as a Service in Amsterdam.

Site
NLD - BaaS

Product
Cloud Backup for Veeam

Reason
To upgrade the OS on the storage

Impacted components
Veeam Cloud Connect

Details / Risks
Please note the repository on Veeam will be in maintenance mode and the volumes will be offline during storage upgrade. Backups will resume after the upgrade

Date & time (MST)
Nov 19, 2025 1:00 AM to Nov 19, 2025 05:00 AM

Date & time (CET)
Nov 19, 2025 09:00 AM to Nov 19, 2025 01:00 PM

Duration
4 hours
Posted on Nov 10, 2025 - 06:53 MST

Maintenance - Ashburn - Virtual Private Data Center Dec 4, 2025 01:00-07:00 MST

Valued Client,

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Ashburn.

Site
ASH - VPDC

Product
Virtual Private Data Center

Reason
Product update / upgrade to version 8.0.3UG

Impacted components
VMware Cloud Director, VMware vCenter Server, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Zerto

Details / Risks
During the vCenter Server Appliances patching, there will be a brief disruption affecting the above services

Date & time (MST)
Dec 4, 2025 01:00 AM to Dec 4, 2025 07:00 AM

Date & time (CEST)
Dec 4, 2025 09:00 AM to Dec 4, 2025 03:00 PM

Duration
6 hours

Kind regards,
PhoenixNAP
Posted on Nov 12, 2025 - 06:57 MST
Nov 14, 2025

No incidents reported today.

Nov 13, 2025
Issue - PHX VBM365 Self-service portal
Resolved - This incident has been resolved.
Nov 13, 11:51 MST
Update - This issue has been resolved.
The self-restore portal is now functioning as expected.
Nov 13, 11:51 MST
Investigating - Location - PHX
Product - Managed Backup for Office 365
Severity - Deprecated Performance

----------------------
We are currently experiencing an issue with our PHX Veeam Managed Backup for
Office 365 self-restore portal. We are currently engaging the vendor to assist
with troubleshooting. Updates to follow.

Client Impact -
Clients are unable to utilize the self-restore portal to restore VBM365 data.
Please open a support case in the event a VBM365 restore is required.
([email protected])
Nov 13, 11:27 MST
Network Maintenance - Phoenix - Data Security
Completed - The scheduled maintenance has been completed.
Nov 13, 10:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 02:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Data Security
Cloud Infrastructure in Phoenix.

Site
PHX - DSC

Product
Data Security Cloud

Reason
Network Device OS Upgrade

Impacted components
Network Infrastructure

Details / Risks
The upgrade is required to fix an important vulnerability detected by our
scanning systems
The upgrade itself takes approximately 10 minutes however during the
maintenance, a blip in network traffic might be observed while traffic is
diverted between our HA pairs. This will happen on 4 occasions. We are not
expecting any disruptions on VMs.

Date & time (MST)
Nov 13, 2025 02:00 AM 10:00 AM MST

Duration
8 hours
Nov 7, 00:25 MST
Maintenance - Phoenix & Ashburn - Cloud Object Storage (S3)
Completed - The scheduled maintenance has been completed.
Nov 13, 08:00 MST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 13, 04:46 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Phoenix and Ashburn.

Site
PHX
ASH

Product
Cloud Object Storage (S3)

Reason
Internal security fixes

Impacted components
Object Storage

Details / Risks
There may be minor disruptions in connectivity to the S3 during its service restart

Date & time (MST)
Nov 13, 2025 1:00 AM to Nov 13, 2025 08:00 AM

Date & time (CET)
Nov 13, 2025 09:00 AM to Nov 13, 2025 04:00 PM

Duration
7 hours
Nov 12, 02:53 MST
Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025
Network Maintenance - Phoenix - Data Security
Completed - The scheduled maintenance has been completed.
Nov 6, 10:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 02:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on the Data Security
Cloud Infrastructure in Phoenix.

Site
PHX - DSC

Product
Data Security Cloud

Reason
Network Device OS Upgrade

Impacted components
Network Infrastructure

Details / Risks

The upgrade is required to fix an important vulnerability detected by our
scanning systems.

The upgrade itself takes approximately 10 minutes however during the
maintenance, a blip in network traffic might be observed while traffic is
diverted between our HA pairs. This will happen on 4 occasions. We are not
expecting any disruptions on VMs.

Date & time (MST)
Nov 6, 2025 02:00 AM 10:00 AM MST

Duration
8 hours
Oct 30, 07:15 MST
Nov 5, 2025

No incidents reported.

Nov 4, 2025
Maintenance - Phoenix - Backup as a Service (BaaS) Managed Backup for Microsoft 365
Completed - The scheduled maintenance has been completed.
Nov 4, 12:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 08:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix.

Site
PHX - BaaS

Product
Managed Backup for Microsoft 365

Reason
Product update / upgrade to version 8.2.0.2008

Impacted components
Veeam Backup for Microsoft 365

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the VBO/VCC (PHX DSC - phxvbo.phoenixnap.com\phx.vbm.phoenixnap.com) will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Nov 4, 2025 8:00 AM to Nov 4, 2025 12:00 PM

Date & time (CET)
Nov 4, 2025 04:00 PM to Nov 4, 2025 08:00 PM

Duration
4 hours
Oct 30, 09:14 MST
Upcoming Phoenix BGP Router Upgrade – Recommended Action for Redundancy and Performance
Completed - The scheduled maintenance has been completed.
Nov 4, 12:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 04:00 MST
Scheduled - Dear PNAP Customer,

We are reaching out to inform you of an upcoming upgrade to our BGP routing infrastructure. As part of our ongoing commitment to improving network performance and scalability, we will be upgrading our BGP routers to support a significantly larger number of routes.
________________________________
Scheduled Maintenance Window

To complete this upgrade, a maintenance window is required during which BGP sessions will be temporarily interrupted.

Start Time: 4:00 AM MST on November 4th
Duration: Approximately 6–8 hours
________________________________
Recommended Action

If you currently have a single BGP peering, we strongly recommend establishing a second peering with our secondary node. You can peer your existing node with both of our BGP routers. This will provide a redundant route table and advertisement path, enhancing the resilience of your connectivity to our network.
________________________________
Important Notice – Routing Table Growth

Following the hardware upgrade, our BGP routers will be capable of receiving the full IPv4 routing table. In a subsequent maintenance window, we will begin accepting and propagating the full IPv4 table to PNAP BGP speakers, which will then be passed down to customers.

Please ensure your BGP routers are provisioned with sufficient memory (RAM) to handle the increased table size. Routers with limited memory may experience degraded performance, instability, or session drops if unable to process the full set of routes.

If your router cannot handle more than 650K routes, please let us know. We can configure a custom route-map to limit the number of routes sent to you.
________________________________
If you need assistance configuring additional peering or evaluating your router’s capacity, our support team is here to help.

Thank you for your continued partnership.
Oct 24, 11:11 MST
Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

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