phoenixNAP Services Status

All Systems Operational

About This Site

Check if our services are all online and see if any planned maintenance is scheduled for your system. Subscribe to receive automated updates via email or SMS.

Uptime over the past 90 days. View historical uptime.
Phoenix Operational
90 days ago
99.99 % uptime
Today
Colocation Operational
90 days ago
99.96 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Data Security Cloud (DSC) Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Managed Private Cloud (MPC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Managed Backup for Office 365 Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) – VMware Cloud Availability Operational
90 days ago
100.0 % uptime
Today
Object Storage Service (OSS) Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Ashburn Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Data Security Cloud (DSC) Operational
90 days ago
100.0 % uptime
Today
Managed Private Cloud (MPC) Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Managed Backup for Office 365 Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - VMware vCloud Availability Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Atlanta Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Austin Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Amsterdam Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Belgrade Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Chicago Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Seattle Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
phoenixNAP Client Portal (PNCP) Operational
90 days ago
100.0 % uptime
Today
PNCP API Operational
90 days ago
100.0 % uptime
Today
PNCP Login Operational
90 days ago
100.0 % uptime
Today
Fortanix Operational
90 days ago
100.0 % uptime
Today
Encryption Management Platform (Fortanix) Operational
90 days ago
100.0 % uptime
Today
Domain Name Services Operational
90 days ago
100.0 % uptime
Today
DNS Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Maintenance - Ashburn - Data Security Cloud Jul 6, 2026 00:00-06:00 MST

Valued Client,

Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Ashburn.

Site
ASH - DSC

Product
Data Security Cloud

Reason
Product update / upgrade to version 8.18.7

Impacted components
VMware Aria Operations

Details / Risks
During this maintenance window, Aria Operations services will be stopped.
The Operations Manager plugin in VMware Cloud Director will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Jul 6, 2026 12:00 AM to Jul 6, 2026 06:00 AM

Date & time (CEST)
Jul 6, 2026 09:00 AM to Jul 6, 2026 03:00 PM

Duration
6 hours
Posted on Jun 08, 2026 - 05:39 MST

Maintenance - Phoenix - Data Security Cloud Jul 6, 2026 00:00-06:00 MST

Valued Client,

Our engineering team will be performing a scheduled maintenance on Data Security Cloud in Phoenix.

Site
PHX - DSC

Product
Data Security Cloud

Reason
Product update / upgrade to version 8.18.7

Impacted components
VMware Aria Operations

Details / Risks
During this maintenance window, Aria Operations services will be stopped.
The Operations Manager plugin in VMware Cloud Director will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Jul 6, 2026 12:00 AM to Jul 6, 2026 06:00 AM

Date & time (CEST)
Jul 6, 2026 09:00 AM to Jul 6, 2026 03:00 PM

Duration
6 hours
Posted on Jun 08, 2026 - 05:37 MST

Maintenance - Ashburn, Singapore - Virtual Private Data Center Jul 6, 2026 01:00-07:00 MST

Update - We will be undergoing scheduled maintenance during this time.
Jun 15, 2026 - 01:22 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Ashburn and Singapore.

Site
ASH, SIN - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Jul 6, 2026 01:00 AM to Jul 6, 2026 07:00 AM

Date & Time (CEST)
Jul 6, 2026 10:00 AM to Jul 6, 2026 4:00 PM

Duration
6 hours
Jun 15, 2026 - 01:21 MST

Maintenance - Ashburn Jul 6, 2026 01:00-06:00 MST

Valued Client,

Our engineering team will be performing a scheduled maintenance on Data Security Cloud and Virtual Private Data Center in Ashburn.

Site
ASH - DSC
ASH - VPDC

Product
Data Security Cloud
Virtual Private Data Center

Reason
Product update / upgrade to version 6.1.2.800

Impacted components
HPE storage array, Zerto, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, VMware Cloud Director, VMware Cloud Director Availability

Details / Risks
During this maintenance window the storage services will be failed over to the other controller. This may result minor I/O disruptions, however, no impact to the VMs is anticipated.

Date & time (MST)
Jul 6, 2026 1:00 AM to Jul 6, 2026 06:00 AM

Date & time (CEST)
Jul 6, 2026 10:00 AM to Jul 6, 2026 03:00 PM

Duration
5 hours
Posted on Jun 22, 2026 - 04:52 MST

Maintenance - Ashburn Jul 7, 2026 01:00-06:00 MST

Valued Client,

Our engineering team will be performing a scheduled maintenance on Data Security Cloud and Virtual Private Data Center in Ashburn.

Site
ASH - DSC
ASH - VPDC

Product
Data Security Cloud
Virtual Private Data Center

Reason
Product update / upgrade to version 6.1.2.800

Impacted components
HPE storage array, Zerto, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, VMware Cloud Director, VMware Cloud Director Availability

Details / Risks
During this maintenance window the storage services will be failed over to the other controller. This may result minor I/O disruptions, however, no impact to the VMs is anticipated.

Date & time (MST)
Jul 7, 2026 1:00 AM to Jul 7, 2026 06:00 AM

Date & time (CEST)
Jul 7, 2026 10:00 AM to Jul 7, 2026 03:00 PM

Duration
5 hours
Posted on Jun 22, 2026 - 04:54 MST

Maintenance - Ashburn Jul 8, 2026 01:00-06:00 MST

Valued Client,

Our engineering team will be performing a scheduled maintenance on Data Security Cloud and Virtual Private Data Center in Ashburn.

Site
ASH - DSC
ASH - VPDC

Product
Data Security Cloud
Virtual Private Data Center

Reason
Product update / upgrade to version 6.1.2.800

Impacted components
HPE storage array, Zerto, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, VMware Cloud Director, VMware Cloud Director Availability

Details / Risks
During this maintenance window the storage services will be failed over to the other controller. This may result minor I/O disruptions, however, no impact to the VMs is anticipated.

Date & time (MST)
Jul 8, 2026 1:00 AM to Jul 8, 2026 06:00 AM

Date & time (CEST)
Jul 8, 2026 10:00 AM to Jul 8, 2026 03:00 PM

Duration
5 hours
Posted on Jun 22, 2026 - 04:56 MST

Maintenance - Ashburn, Singapore - Virtual Private Data Center Jul 13, 2026 01:00-07:00 MST

Body
Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Ashburn and Singapore.

Site
ASH, SIN - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Jul 13, 2026 01:00 AM to Jul 13, 2026 07:00 AM

Date & Time (CEST)
Jul 13, 2026 10:00 AM to Jul 13, 2026 4:00 PM

Duration
6 hours
Posted on Jun 15, 2026 - 01:30 MST

Maintenance - Ashburn, Phoenix - Data Security Cloud Jul 20, 2026 01:00-07:00 MST

Valued Client,

Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Jul 20, 2026 01:00 AM to Jul 20, 2026 07:00 AM

Date & Time (CEST)
Jul 20, 202610:00 AM to Jul 20, 2026 4:00 PM

Duration
6 hours
Posted on Jun 15, 2026 - 02:33 MST

Maintenance - Amsterdam, Phoenix - Virtual Private Data Center Jul 20, 2026 01:00-07:00 MST

Body
Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
Jul 20, 2026 01:00 AM to Jul 20, 2026 07:00 AM

Date & Time (CEST)
Jul 20, 2026 10:00 AM to Jul 20, 2026 4:00 PM

Duration
6 hours
Posted on Jun 15, 2026 - 01:40 MST

Maintenance - Ashburn, Phoenix - Data Security Cloud Jul 27, 2026 01:00-07:00 MST

Valued Client,

Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Jul 27, 2026 01:00 AM to Jul 27, 2026 07:00 AM

Date & Time (CEST)
Jul 27, 2026 10:00 AM to Jul 27, 2026 4:00 PM

Duration
6 hours
Posted on Jun 15, 2026 - 02:37 MST

Maintenance - Amsterdam, Phoenix - Virtual Private Data Center Jul 27, 2026 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
Jul 27, 2026 01:00 AM to Jul 27, 2026 07:00 AM

Date & time (CEST)
Jul 27, 2026 10:00 AM to Jul 27, 2026 4:00 PM

Duration
6 hours
Posted on Jun 15, 2026 - 01:53 MST
Jun 23, 2026
phoenixNAP Maintenance on Bare Metal Cloud in Ashburn
Completed - The scheduled maintenance has been completed.
Jun 23, 08:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 00:00 MST
Scheduled - Valued Client,

The phoenixNAP Bare Metal Cloud (BMC) team will be conducting maintenance on our infrastructure. This may disrupt the ability to provision or perform actions on BMC servers located in Ashburn. The maintenance will take place on Tuesday, June 23rd, between 07:00am and 03:00pm UTC (00:00am and 08:00am MST).

This maintenance is not expected to impact your servers.

Our teams will take all necessary precautions to mitigate any prolonged disturbances outside of this service window. If you have any questions about this maintenance, please contact our NOC team at (877) 749-2656 or
noc@phoenixnap.com.

Thank you for your patience and understanding as we continue to work toward providing you with the best possible service.

phoenixNAP NOC
Jun 16, 07:35 MST
Jun 22, 2026
Maintenance - Amsterdam, Phoenix - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Jun 22, 07:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
Jun 22, 2026 01:00 AM to Jun 22, 2026 07:00 AM

Date & time (CEST)
Jun 22, 2026 10:00 AM to Jun 22, 2026 4:00 PM

Duration
6 hours
May 25, 07:39 MST
Maintenance - Ashburn, Phoenix - Data Security Cloud
Completed - The scheduled maintenance has been completed.
Jun 22, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 01:01 MST
Scheduled - Valued Client,

Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Jun 22, 2026 01:00 AM to Jun 22, 2026 07:00 AM

Date & Time (CEST)
Jun 22, 2026 10:00 AM to Jun 22, 2026 4:00 PM

Duration
6 hours
May 25, 07:42 MST
Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026

No incidents reported.

Jun 18, 2026
Maintenance - Amsterdam - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Jun 18, 11:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 07:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Amsterdam.

Site
NLD - VPDC

Product
Virtual Private Data Center

Reason
Product update / upgrade to version 6.1.2.800

Impacted components
Zerto, HPE storage array, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, VMware Cloud Director, VMware Cloud Director Availability

Details / Risks
During this maintenance window the storage services will be failed over to the other controller. This may result in minor I/O disruptions, however, no impact to the VMs is anticipated.

Date & time (MST)
Jun 18, 2026 7:00 AM to Jun 18, 2026 11:00 AM

Date & time (CEST)
Jun 18, 2026 04:00 PM to Jun 18, 2026 08:00 PM

Duration
4 hours
Jun 11, 08:53 MST
Maintenance - Singapore - Veeam Service Provider Console
Completed - The scheduled maintenance has been completed.
Jun 18, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 00:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Singapore.

Site
SIN - VPDC

Product
Veeam Service Provider Console

Reason
Product update / upgrade to version 9.2.1.33875

Impacted components
Veeam Service Provider Console, Veeam Cloud Connect & Replication, Veeam Backup & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped, and backup jobs & replications might be interrupted. Job management using the Veeam Service Provider Console (apac.vspc.phoenixnap.com) will be unavailable. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Jun 18, 2026 12:00 AM to Jun 18, 2026 04:00 AM

Date & time (CEST)
Jun 18, 2026 09:00 AM to Jun 18, 2026 01:00 PM

Duration
4 hours
May 27, 06:41 MST
Jun 17, 2026
Maintenance - Amsterdam - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Jun 17, 11:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 07:00 MST
Update - We will be undergoing scheduled maintenance during this time.
Jun 11, 07:41 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Amsterdam.

Site
NLD - VPDC

Product
Virtual Private Data Center

Reason
Product update / upgrade to version 6.1.2.800

Impacted components
Zerto, HPE storage array, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, VMware Cloud Director, VMware Cloud Director Availability

Details / Risks
During this maintenance window the storage services will be failed over to the other controller. This may result minor I/O disruptions, however, no impact to the VMs is anticipated.


Date & time (MST)
Jun 17, 2026 7:00 AM to Jun 17, 2026 11:00 AM

Date & time (CEST)
Jun 17, 2026 04:00 PM to Jun 17, 2026 08:00 PM

Duration
4 hours
Jun 11, 07:40 MST
phoenixNAP Maintenance on Bare Metal Cloud in Amsterdam
Completed - The scheduled maintenance has been completed.
Jun 17, 08:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 00:00 MST
Scheduled - Valued Client,

The phoenixNAP Bare Metal Cloud (BMC) team will be conducting maintenance on our
infrastructure. This may disrupt the ability to provision or perform actions on
BMC servers located in Amsterdam. The maintenance will take place on Wednesday,
June 17th, between 07:00am and 03:00pm UTC (00:00am and 08:00am MST).

This maintenance is not expected to impact your servers.

Our teams will take all necessary precautions to mitigate any prolonged
disturbances outside of this service window. If you have any questions about
this maintenance, please contact our NOC team at (877) 749-2656 or
noc@phoenixnap.com.

Thank you for your patience and understanding as we continue to work toward
providing you with the best possible service.

phoenixNAP NOC
Jun 10, 04:07 MST
Jun 16, 2026
phoenixNAP Maintenance on Bare Metal Cloud in Chicago
Completed - The scheduled maintenance has been completed.
Jun 16, 04:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 01:01 MST
Scheduled - Valued Client,

The phoenixNAP Bare Metal Cloud (BMC) team will be conducting maintenance on our infrastructure. This may disrupt the ability to provision or perform actions on BMC servers located in Chicago. The maintenance will take place on Tuesday, June 16th, between 07:00am and 10:00am UTC (01:00am and 04:00am MST).

This maintenance is not expected to impact your servers.

Our teams will take all necessary precautions to mitigate any prolonged disturbances outside of this service window. If you have any questions about this maintenance, please contact our NOC team at (877) 749-2656 or
noc@phoenixnap.com.

Thank you for your patience and understanding as we continue to work toward providing you with the best possible service.

phoenixNAP NOC
Jun 9, 05:15 MST
phoenixNAP Maintenance on Bare Metal Cloud in Singapore
Completed - The scheduled maintenance has been completed.
Jun 16, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 01:00 MST
Scheduled - Valued Client,

The phoenixNAP Bare Metal Cloud (BMC) team will be conducting maintenance on our infrastructure. This may disrupt the ability to provision or perform actions on BMC servers located in Singapore. The maintenance will take place on Tuesday, June 16th, between 07:00am and 10:00am UTC (01:00am and 04:00am MST).

This maintenance is not expected to impact your servers.

Our teams will take all necessary precautions to mitigate any prolonged disturbances outside of this service window. If you have any questions about this maintenance, please contact our NOC team at (877) 749-2656 or
noc@phoenixnap.com.

Thank you for your patience and understanding as we continue to work toward providing you with the best possible service.

phoenixNAP NOC
Jun 9, 05:20 MST
Jun 15, 2026
Maintenance - Amsterdam, Phoenix - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Jun 15, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
Jun 15, 2026 01:00 AM to Jun 15, 2026 07:00 AM

Date & Time (CEST)
Jun 15, 2026 10:00 AM to Jun 15, 2026 4:00 PM

Duration
6 hours
May 25, 07:38 MST
Maintenance - Ashburn, Phoenix - Data Security Cloud
Completed - The scheduled maintenance has been completed.
Jun 15, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Jun 15, 2026 01:00 AM to Jun 15, 2026 07:00 AM

Date & Time (CEST)
Jun 15, 202610:00 AM to Jun 15, 2026 4:00 PM

Duration
6 hours
May 25, 07:35 MST
Maintenance - Amsterdam - Veeam Service Provider Console
Completed - The scheduled maintenance has been completed.
Jun 15, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 00:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Amsterdam.

Site
NLD - VPDC

Product
Veeam Service Provider Console

Reason
Product update / upgrade to version 9.2.1.33875

Impacted components
Veeam Service Provider Console, Veeam Cloud Connect & Replication, Veeam Backup & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped, and backup jobs & replications might be interrupted. Job management using the Veeam Service Provider Console (eu.vspc.phoenixnap.com) will be unavailable. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Jun 15, 2026 12:00 AM to Jun 15, 2026 04:00 AM

Date & time (CEST)
Jun 15, 2026 09:00 AM to Jun 15, 2026 01:00 PM

Duration
4 hours
May 27, 06:41 MST
Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

Jun 11, 2026
Maintenance - Singapore & Amsterdam - VPDC Cloud Connect
Completed - The scheduled maintenance has been completed.
Jun 11, 05:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on VPDC in Singapore and Amsterdam.

Site
SIN - VPDC
NLD - VPDC

Product
Cloud Backup Connect

Reason
Product update / upgrade to version 13.0.2.29

Impacted components
Veeam Cloud Connect, Veeam Cloud Connect Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
SIN - Jun 10, 2026 01:00 AM to Jun 10, 2026 05:00 AM
NLD - Jun 11, 2026 01:00 AM to Jun 11, 2026 05:00 AM

Date & time (CEST)
SIN - Jun 10, 2026 09:00 AM to Jun 10, 2026 01:00 PM
NLD - Jun 11, 2026 09:00 AM to Jun 11, 2026 01:00 PM

Duration
4 hours
May 27, 06:38 MST
Jun 10, 2026
Network Issues in PHX Node
Resolved - Connectivity was restored and all network traffic appears to be passing normally.

If you continue to have issues, please email us at support@phoenixnap.com
Jun 10, 13:37 MST
Monitoring - Our engineers have implemented a resolution that appears to have restored connectivity. We are continuing to monitor traffic. If you continue to have issues, please email us at support@phoenixnap.com
Jun 10, 12:21 MST
Update - Our engineers are continuing to work on restoring connectivity. Please check back for updates here.

As always, you can also contact our support team at support@phoenixnap.com
Jun 10, 12:07 MST
Identified - Our engineers have identified the issue and are working to restore connectivity. We will continue posting updates here as the situation progresses.
Jun 10, 11:32 MST
Investigating - Our teams are aware of an issue affecting network connectivity in our Phoenix Node affecting colocation customers. Our engineers are working on a fix and we'll update here as soon as possible.
Jun 10, 11:19 MST
Maintenance - Ashburn - Backup as a Service (BaaS) Cloud Backup for Veeam
Completed - The scheduled maintenance has been completed.
Jun 10, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 09:00 MST
Scheduled - Subject
Maintenance - Ashburn - Backup as a Service (BaaS) Cloud Backup for Veeam

Body
Our engineering team will be performing a scheduled maintenance on Backup as a Service in Ashburn.

Site
ASH - BaaS

Product
Cloud Backup for Veeam

Reason
Product update / upgrade to version 13.0.2.29

Impacted components
Veeam Cloud Connect & Replication

Details / Risks
"During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using ashcloudconnect.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded."

Date & time (MST)
Jun 10, 2026 9:00 AM to Jun 10, 2026 01:00 PM

Date & time (CET)
Jun 10, 2026 05:00 PM to Jun 10, 2026 09:00 PM

Duration
4 hours
Jun 5, 15:02 MST
Maintenance - Singapore & Amsterdam - VPDC Cloud Connect
Completed - The scheduled maintenance has been completed.
Jun 10, 05:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on VPDC in Singapore and Amsterdam.

Site
SIN - VPDC
NLD - VPDC

Product
Cloud Backup Connect

Reason
Product update / upgrade to version 13.0.2.29

Impacted components
Veeam Cloud Connect, Veeam Cloud Connect Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
SIN - Jun 10, 2026 01:00 AM to Jun 10, 2026 05:00 AM
NLD - Jun 11, 2026 01:00 AM to Jun 11, 2026 05:00 AM

Date & time (CEST)
SIN - Jun 10, 2026 09:00 AM to Jun 10, 2026 01:00 PM
NLD - Jun 11, 2026 09:00 AM to Jun 11, 2026 01:00 PM

Duration
4 hours
May 27, 06:37 MST
Jun 9, 2026
Network Issues in PHX Node
Resolved - At this time this issue is believed fully resolved and no further disruptions have been observed. If you continue to see issues, please contact our team at support@phoenixnap.com
Phoenix - Colocation
Jun 9, 17:07 MST
Monitoring - Our engineers have isolated the issue and implemented a fix. At this time, we are seeing traffic return to normal. If you continue to see issues, please contact our team at support@phoenixnap.com
Jun 9, 16:02 MST
Investigating - Our teams are currently aware of an issue affecting networking in our Phoenix Node. Our technicians are investigating and more information will be posted here as it becomes available.
Jun 9, 15:30 MST
Maintenance - Singapore & Amsterdam - VPDC Cloud Backup Standard / Advanced
Completed - The scheduled maintenance has been completed.
Jun 9, 05:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on VPDC in Singapore and Amsterdam.

Site
SIN - VPDC
NLD - VPDC

Product
Cloud Backup Standard / Advanced

Reason
Product update / upgrade to version 13.0.2.29

Impacted components
Veeam Backup & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
SIN - Jun 8, 2026 01:00 AM to Jun 8, 2026 05:00 AM
NLD - Jun 9, 2026 01:00 AM to Jun 9, 2026 05:00 AM

Date & time (CEST)
SIN - Jun 8, 2026 09:00 AM to Jun 8, 2026 01:00 PM
NLD - Jun 9, 2026 09:00 AM to Jun 9, 2026 01:00 PM

Duration
4 hours
May 27, 06:42 MST
← Incident History Powered by Atlassian Statuspage