phoenixNAP Services Status

All Systems Operational

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Check if our services are all online and see if any planned maintenance is scheduled for your system. Subscribe to receive automated updates via email or SMS.

Uptime over the past 90 days. View historical uptime.
Phoenix Operational
90 days ago
99.88 % uptime
Today
Colocation Operational
90 days ago
99.98 % uptime
Today
Dedicated Servers Operational
90 days ago
99.98 % uptime
Today
Bare Metal Cloud Operational
90 days ago
99.98 % uptime
Today
Data Security Cloud (DSC) Operational
90 days ago
99.98 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
99.98 % uptime
Today
Managed Private Cloud (MPC) Operational
90 days ago
99.98 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
99.25 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
99.25 % uptime
Today
Managed Backup for Office 365 Operational
90 days ago
99.98 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
99.98 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
99.98 % uptime
Today
Disaster Recovery as a Service (DRaaS) – VMware Cloud Availability Operational
90 days ago
99.98 % uptime
Today
Object Storage Service (OSS) Operational
90 days ago
99.98 % uptime
Today
IP Services Operational
90 days ago
99.98 % uptime
Today
Ashburn Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Data Security Cloud (DSC) Operational
90 days ago
100.0 % uptime
Today
Managed Private Cloud (MPC) Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Managed Backup for Office 365 Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - VMware vCloud Availability Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Atlanta Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Austin Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Amsterdam Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Belgrade Operational
90 days ago
99.97 % uptime
Today
Colocation Operational
90 days ago
99.97 % uptime
Today
Dedicated Servers Operational
90 days ago
99.97 % uptime
Today
IP Services Operational
90 days ago
99.97 % uptime
Today
Chicago Operational
90 days ago
100.0 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Seattle Operational
90 days ago
100.0 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
90 days ago
99.98 % uptime
Today
Colocation Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
99.92 % uptime
Today
Bare Metal Cloud Operational
90 days ago
100.0 % uptime
Today
Virtual Private Data Center (VPDC) Operational
90 days ago
99.93 % uptime
Today
Backup as a Service (BaaS) - Veeam Managed Backups Operational
90 days ago
100.0 % uptime
Today
Backup as a Service (BaaS) - Veeam Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service (DRaaS) - Zerto Operational
90 days ago
100.0 % uptime
Today
IP Services Operational
90 days ago
100.0 % uptime
Today
phoenixNAP Client Portal (PNCP) Operational
90 days ago
100.0 % uptime
Today
PNCP API Operational
90 days ago
100.0 % uptime
Today
PNCP Login Operational
90 days ago
100.0 % uptime
Today
Fortanix Operational
90 days ago
100.0 % uptime
Today
Encryption Management Platform (Fortanix) Operational
90 days ago
100.0 % uptime
Today
Domain Name Services Operational
90 days ago
100.0 % uptime
Today
DNS Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Maintenance - Amsterdam, Phoenix - Virtual Private Data Center Dec 22, 2025 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
Dec 22, 2025 01:00 AM to Dec 22, 2025 07:00 AM

Date & time (CET)
Dec 22, 2025 09:00 AM to Dec 22, 2025 3:00 PM

Duration
6 hours
Posted on Nov 24, 2025 - 05:33 MST

Maintenance - Ashburn, Phoenix - Data Security Cloud Dec 22, 2025 01:00-07:00 MST

Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Dec 22, 2025 01:00 AM to Dec 22, 2025 07:00 AM

Date & Time (CET)
Dec 22, 2025 09:00 AM to Dec 22, 2025 3:00 PM

Duration
6 hours
Posted on Nov 24, 2025 - 05:39 MST
Dec 20, 2025

No incidents reported today.

Dec 19, 2025
Console Access Unavailable via Portal for BMC/DS customers
Resolved - This incident has been resolved.
Dec 19, 01:40 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 19, 01:37 MST
Identified - The issue has been identified and a fix is being implemented.
Dec 19, 01:36 MST
Investigating - Status: Investigating
Impact: Users are unable to access the console through the BMC and DS portals.

Description:
We are currently experiencing an issue where console access is not working when initiated through the BMC and DS portals. Affected users may encounter errors or be unable to launch the console session.

Current Status:
Our engineering team is actively investigating the root cause and working to restore normal functionality as quickly as possible.
Dec 19, 00:46 MST
Dec 18, 2025
Maintenance - Phoenix - Veeam Service Provider Portal
Completed - The scheduled maintenance has been completed.
Dec 18, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 09:00 MST
Scheduled - Hello,

Our engineering team will be performing a scheduled maintenance on VPDC in
Phoenix.

Site
Phoenix - VPDC

Product
Veeam Service Provider Portal

Reason
Product patching to version 9.1.0.30713

Impacted components
Veeam Service Provider Portal

Details / Risks
During this maintenance window, access to the Veeam Service Provider Portal
might be interrupted.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Dec 18, 2025 0900 AM to Dec 18, 2025 1300 PM

Date & time (CEST)
Dec 18, 2025 1800 AM to Dec 18, 2025 2200 PM

Duration
4 hours


Thank you,

phoenixNAP Support Services Team
Dec 15, 16:10 MST
Maintenance - Amsterdam - Veeam Service Provider Console
Completed - The scheduled maintenance has been completed.
Dec 18, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 00:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Amsterdam.

Site
NLD - VPDC

Product
Veeam Service Provider Console

Reason
Product update / upgrade to version 9.1.0.30713

Impacted components
Veeam Service Provider Console, Veeam Cloud Connect & Replication, Veeam Backup & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped, and backup jobs & replications might be interrupted. Job management using the Veeam Service Provider Console (eu.vspc.phoenixnap.com) will be unavailable. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Dec 18, 2025 12:00 AM to Dec 18, 2025 04:00 AM

Date & time (CEST)
Dec 18, 2025 09:00 AM to Dec 18, 2025 01:00 PM

Duration
4 hours
Dec 10, 02:10 MST
Dec 17, 2025
Network Maintenance in Amsterdam
Completed - The scheduled maintenance has been completed.
Dec 17, 15:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 09:00 MST
Scheduled - We are reaching out to inform you of an upcoming maintenance in our Amsterdam
Data Center locations. The maintenance will consist of adding multiple 100G
line cards to our core and edge routers. We do not anticipate any service
disruptions during the maintenance.

________________________________
Scheduled Maintenance Window

Start Time: 9:00 AM MST on December 17th
Duration: Approximately 6 hours

________________________________
Recommended Action
We recommend customer to monitor there network and report any issue they see.

________________________________

Thank you for your continued partnership.
Dec 9, 13:02 MST
Maintenance - Phoenix - Backup as a Service (BaaS) Managed Backup for Microsoft 365
Completed - The scheduled maintenance has been completed.
Dec 17, 14:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 08:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Backup as a Service in Phoenix.

Site
PHX - BaaS

Product
Managed Backup for Microsoft 365

Reason
Database Migration

Impacted components
Veeam Backup for Microsoft 365

Details / Risks
During this maintenance window, Veeam services will be stopped and backup jobs & replications might be interrupted.
Job management using the PHX DSC - phxvbo.phoenixnap.com\phx.vbm.phoenixnap.com will be unavailable.
All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Dec 17, 2025 8:00 AM to Dec 17, 2025 02:00 PM

Date & time (CET)
Dec 17, 2025 04:00 PM to Dec 17, 2025 10:00 PM

Duration
6 hours
Dec 12, 14:43 MST
Maintenance - Singapore - Veeam Service Provider Console
Completed - The scheduled maintenance has been completed.
Dec 17, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 00:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Singapore.

Site
SIN - VPDC

Product
Veeam Service Provider Console

Reason
Product update / upgrade to version 9.1.0.30636

Impacted components
Veeam Service Provider Console, Veeam Cloud Connect & Replication, Veeam Backup & Replication

Details / Risks
During this maintenance window, Veeam services will be stopped, and backup jobs & replications might be interrupted. Job management using the Veeam Service Provider Console (apac.vspc.phoenixnap.com) will be unavailable. All services will resume as soon as the maintenance is concluded.

Date & time (MST)
Dec 17, 2025 12:00 AM to Dec 17, 2025 04:00 AM

Date & time (CEST)
Dec 17, 2025 09:00 AM to Dec 17, 2025 01:00 PM

Duration
4 hours
Dec 10, 02:11 MST
Dec 16, 2025

No incidents reported.

Dec 15, 2025
Maintenance - Ashburn, Phoenix - Data Security Cloud
Completed - The scheduled maintenance has been completed.
Dec 15, 07:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 15, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Data Security Cloud (DSC) in Ashburn and Phoenix.

Site
ASH, PHX - DSC

Product
Data Security Cloud

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Backup for Microsoft 365, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Dec 15, 2025 01:00 AM to Dec 15, 2025 07:00 AM

Date & Time (CET)
Dec 15, 202509:00 AM to Dec 15, 2025 3:00 PM

Duration
6 hours
Nov 24, 05:35 MST
Maintenance - Amsterdam, Phoenix - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Dec 15, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 15, 01:01 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Amsterdam and Phoenix.

Site
NLD, PHX - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & time (MST)
Dec 15, 2025 01:00 AM to Dec 15, 2025 07:00 AM

Date & Time (CET)
Dec 15, 2025 09:00 AM to Dec 15, 2025 3:00 PM

Duration
6 hours
Nov 24, 05:29 MST
Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025
Network issue at Belgrade DC
Resolved - This incident has been resolved.
Dec 12, 01:44 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 12, 01:18 MST
Investigating - Hello,

We are currently experiencing a network-related issue affecting services at our Belgrade location. Customers may encounter connectivity problems across IP services, Dedicated Servers, and Colocation environments.

Details:
Our NetOps team has identified abnormal network behavior impacting routing and service availability. The issue is being actively investigated in coordination with our upstream providers.

For any questions or concerns, please contact us at [email protected].

phoenixNAP NOC / phoenixNAP Cloud Services
Dec 12, 01:17 MST
Network Maintenance - Serbia - Dec 12, 2025 08:00-08:30 PM CET
Completed - The scheduled maintenance has been completed.
Dec 12, 00:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 00:00 MST
Scheduled - Our engineering team in conjunction with our upstream ISP will be performing a
scheduled maintenance on Backbone Infrastructure in Belgrade, Serbia to
troubleshoot an issue which was identified.

Site
Serbia

Product
Backbone

Reason
Emergency maintenance on ISP issue

Impacted components
Network Infrastructure

Details / Risks
The maintenance is required to troubleshoot and fix an issue with one of our
Internet Service Providers. The troubleshooting should take approximately 30
minutes; however, during the maintenance, traffic to the internet might be
affected.
Dec 11, 23:48 MST
Dec 11, 2025
Network Maintenance - Serbia - Dec 12, 2025 08:00-08:30 PM CET
Completed - The scheduled maintenance has been completed.
Dec 11, 12:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 12:00 MST
Scheduled - Our engineering team in conjunction with our upstream ISP will be performing a
scheduled maintenance on Backbone Infrastructure in Belgrade, Serbia to
troubleshoot an issue which was identified.

Site
Serbia

Product
Backbone

Reason
Emergency maintenance on ISP issue

Impacted components
Network Infrastructure

Details / Risks
The maintenance is required to troubleshoot and fix an issue with one of our
Internet Service Providers. The troubleshooting should take approximately 30
minutes; however, during the maintenance, traffic to the internet might be
affected.

Duration
30mins
Dec 11, 10:50 MST
Maintenance - Ashburn - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Dec 11, 09:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Ashburn.

Site
ASH - VPDC

Product
Virtual Private Data Center

Reason
Product update / upgrade to version 4.2.3.1

Impacted components
VMware NSX-T

Details / Risks
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes.



Date & time (MST)
Dec 11, 2025 1:00 AM to Dec 11, 2025 09:00 AM

Date & time (CET)
Dec 11, 2025 09:00 AM to Dec 11, 2025 05:00 PM

Duration
8 hours
Dec 1, 05:22 MST
Maintenance - Ashburn - Backup as a Service (BaaS) Cloud Backup for Veeam
Completed - The scheduled maintenance has been completed.
Dec 11, 02:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 01:01 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Backup as a Service in Ashburn.

Site
ASH - BaaS

Product
Cloud Backup for Veeam

Reason
Certificate renewal

Impacted components
Veeam Backup & Replication, Veeam Cloud Connect & Replication

Details / Risks
During this maintenance window Veeam services will be available.

Date & time (MST)
Dec 11, 2025 1:00 AM to Dec 11, 2025 02:00 AM

Date & time (CEST)
Dec 11, 2025 10:00 AM to Dec 11, 2025 11:00 AM

Duration
1 hours
Dec 5, 06:52 MST
Dec 10, 2025
Maintenance - Ashburn - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Dec 10, 09:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center in Ashburn.

Site
ASH - VPDC

Product
Virtual Private Data Center

Reason
Product update / upgrade to version 4.2.3.1

Impacted components
VMware NSX-T

Details / Risks
During the maintenance, Edge Transport Nodes will be put in Maintenance Mode and upgraded one by one. A blip in network traffic might be observed while traffic is diverted to a different Edge Transport Node.
ESXi hosts will be placed in Maintenance Mode one by one while upgrading NSX components on each host. VMs will be migrated to other hosts. We are not expecting any disruptions on services running on VMs.
There will be a brief period when no changes within NSX will be possible. This will occur when upgrading the Management Plane. Duration of this period is expected to be around 10 minutes.


Date & time (MST)
Dec 10, 2025 1:00 AM to Dec 10, 2025 09:00 AM

Date & time (CET)
Dec 10, 2025 09:00 AM to Dec 10, 2025 05:00 PM

Duration
8 hours
Dec 1, 05:21 MST
Dec 9, 2025

No incidents reported.

Dec 8, 2025
Maintenance - Ashburn, Singapore - Virtual Private Data Center
Completed - The scheduled maintenance has been completed.
Dec 8, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 01:00 MST
Scheduled - Our engineering team will be performing a scheduled maintenance on Virtual Private Data Center (VPDC) in Ashburn and Singapore.

Site
ASH, SIN - VPDC

Product
Virtual Private Data Center

Reason
Patching to infrastructure components

Impacted components
VMware Cloud Director, VMware Cloud Director Availability, Veeam Backup & Replication, Veeam Backup Enterprise Manager, Veeam Cloud Connect & Replication, Veeam Service Provider Console, Zerto

Details / Risks
Management portals for the afore-mentioned products will be intermittently available while services are interrupted. Backups and replications might be interrupted but will be resumed upon maintenance completion.

Date & Time (MST)
Dec 8, 2025 01:00 AM to Dec 8, 2025 07:00 AM

Date & Time (CET)
Dec 8, 2025 09:00 AM to Dec 8, 2025 3:00 PM

Duration
6 hours
Nov 24, 05:27 MST
Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

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