On Tuesday, November 24th, between 1:00 pm and 3:00 pm, Mountain Standard Time (MST), we will conduct a planned phoenixNAP Admin Portal maintenance. For the duration of the maintenance window clients may experience downtime impacting their ability to log into the phoenixNAP Admin Portal. This maintenance window may also impact your user’s abilities to utilize the Billing, Support Ticketing, Service and Device management.
Please note: Your phoenixNAP services will not be impacted by this maintenance. During this maintenance we will upgrade the phoenixNAP Admin Portal to include a redesigned interface, stronger security with two-factor authentication (TOTP), and many time-saving improvements.
*What you need to do*
No action is required. We will post updates here and confirm once this upgrade is completed. After the upgrade you will see the new layout and navigation. We recommend clearing your browser cache following this maintenance.
At phoenixNAP, we are committed to providing you with the best possible service and ensuring the security and efficiency of our systems. This phoenixNAP Admin Portal upgrade is part of our ongoing efforts to enhance the performance and reliability of our services. If you have any concerns or require further assistance, please feel free to reach out to us at 877.749.2656 or noc@phoenixnap.com. - Best regards, The phoenixNAP Team
Posted Nov 09, 2026 - 12:03 MST
This scheduled maintenance affects: phoenixNAP Client Portals (API, Login).