Maintenance – Customer Support Portal

Incident Report for phoenixnap

Monitoring

The customer support portal is back online and customers should now be able to submit support tickets through the portal.

If you require any further assistance or encounter issues, please submit your requests directly via email to support@phoenixnap.com

Posted Oct 23, 2026 - 12:48 MST

Investigating

The customer support portal will be temporarily unavailable due to scheduled maintenance. During this time, customers will not be able to submit support tickets through the portal.

For assistance, please submit your requests directly via email to support@phoenixnap.com

We apologize for any inconvenience and appreciate your patience and understanding.

Posted Oct 21, 2026 - 11:44 MST

This incident affects: phoenixNAP Client Portals (Login).