Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 21, 2025 - 23:00 MST
Scheduled
On Monday, April 21, 2025, between 11:00 pm and Tuesday, April 22, 5:00 am, Mountain Standard Time (MST), we will conduct a planned phoenixNAP systems maintenance. During this time, support tickets will be delayed, access to the support site will be unavailable, and BMC Portal and phoenixNAP control panel will not be available. Upon completion of the maintenance window, the phoenixNAP service portals will return online. Please note, additional troubleshooting will take place immediately following this maintenance window which could impact user access. If needed, a supporting notice will be distributed regarding any extended access issues.
Thank you for your understanding and patience as we continue to make improvements to our systems and work toward providing you and your customers with the best service possible. Our teams will take every necessary precaution to mitigate any impact during this maintenance.
If you experience ongoing issues either during or following this maintenance window, please contact our phoenixNAP NOC Support Team by phone at +1.855.330.1509 or through Slack Support Services.
Thank you for your attention to this matter.
phoenixNAP Support
Posted Apr 11, 2025 - 09:48 MST
This scheduled maintenance affected: phoenixNAP Client Portal (PNCP) (PNCP API, PNCP Login), Seattle (Bare Metal Cloud), Austin (Bare Metal Cloud), Phoenix (Bare Metal Cloud), Ashburn (Bare Metal Cloud), Amsterdam (Bare Metal Cloud), Singapore (Bare Metal Cloud), and Chicago (Bare Metal Cloud).