Connectivity Issues in Singapore

Incident Report for phoenixnap

Resolved

This incident has been resolved.
Posted Oct 11, 2025 - 02:04 MST

Update

We are continuing to work on a fix for this issue.
Posted Oct 11, 2025 - 02:02 MST

Update

Hello,

This issue has been resolved based on our monitoring systems and confirmations from our customers.

f you have any questions about this incident, feel free to reach out to [email protected].
Posted Oct 11, 2025 - 02:00 MST

Update

We’ve implemented a fix that has partially restored functionality for some customers. Our team is continuing to monitor the situation and working to ensure full resolution. We’re actively engaging with affected customers to verify service recovery and will share further updates as we make progress.
Posted Oct 11, 2025 - 00:42 MST

Update

We encountered an unexpected issue at one of our data centers that is currently impacting services.
Our team has identified the cause and is actively working to implement a fix.
Posted Oct 10, 2025 - 22:45 MST

Identified

We encountered an unexpected issue at one of our data centers that is currently impacting services. Our team has identified the cause and is actively working to implement a fix.
Posted Oct 10, 2025 - 21:58 MST

Update

We are continuing to investigate this issue in our Singapore datacenter. Our engineers are investigating. More updates will follow...
Posted Oct 10, 2025 - 21:36 MST

Update

We have identified network disrupting issues in our Singapore datacenter. Our engineers are investigating. More updates will follow...
Posted Oct 10, 2025 - 21:04 MST

Investigating

We have identified network disrupting issues in our Singapore datacenter. Our engineers are investigating. More updates will follow...
Posted Oct 10, 2025 - 20:58 MST
This incident affected: Singapore (Dedicated Servers, Virtual Private Data Center (VPDC)).